HC100™ Wristband Printer User Guide
© 2010 ZIH Corp. The copyrights in this manual and the software and/or firmware in the printer described therein are owned by ZIH Corp. and Zebra’s licensors. Unauthorized reproduction of this manual or the software and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.
Compliance Information Declaration of Conformity We have determined that the Zebra printers identified as the HC100™ manufactured by: Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois 60061-3109 U.S.A. Have been shown to comply with the applicable technical standards of the FCC For Home, Office, Commercial, and Industrial use If no unauthorized change is made in the equipment, and if the equipment is properly maintained and operated.
Compliance Information FCC Compliance Statement FCC Compliance Statement This device complies with Part 15 rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies Corporation could void the user’s authority to operate the equipment.
Contents Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FCC Radiation Exposure Statement (for printers with internal radio devices) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FCC Rules and Regulations for Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 2 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wristband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard and Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _______________________________________________
About This Document This section provides you with contact information, document structure and organization, and additional reference documents. Contents Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About This Document Who Should Use This Document Who Should Use This Document This User Guide is intended for use by any person who needs to operate or to troubleshoot the printer. An additional section is included for advanced users or service technicians. How This Document Is Organized The User Guide is set up as follows: 61207L-002 B Section Description Introduction to the HC100 on page 15 This section shows the printer components, indicator lights, and operational controls.
About This Document Contacts Contacts Technical Support via the Internet is available 24 hours per day, 365 days per year. Web Site: www.zebra.com E-mail Back Technical Library: E-mail address: emb@zebra.com Subject line: Emaillist Self Service Knowledge Base: www.zebra.com/knowledgebase Online Case Registration: www.zebra.
About This Document Document Conventions Document Conventions The following conventions are used throughout this document to convey certain information. Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .pdf format, you can click the cross-reference (blue text) to jump directly to its location. Icons Used Caution • Warns you of the potential for electrostatic discharge.
About This Document Document Conventions Control Panel Lights The printer status indicator uses green, yellow, and orange lights that sometimes blink or rotate to indicate the printer’s status and any error conditions. The lights and light sequences are indicated as follows: Lights On A solid, colored bar indicates when the printer status indicator is on.
About This Document Document Conventions Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ______________
1 Introduction to the HC100 This section shows the printer components, indicator lights, and operational controls. Contents Front of Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear of Printer and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction to the HC100 Front of Printer Front of Printer Figure 2 shows the front of the printer.
Introduction to the HC100 Rear of Printer and Connectors Rear of Printer and Connectors Figure 3 shows the data communication connectors on the rear of the printer, the power button, and the D/C power connector. For more information about the optional wired and wireless Ethernet print servers, see Connect to Data Communication Interfaces on page 27 and Changing and Restoring Printer Settings on page 58.
Introduction to the HC100 Control Panel Control Panel The control panel is located on the front of the printer. Control Panel Lights The control panel has two basic lights that indicate the printer’s status and error conditions (Figure 4). Printers with the Wireless Ethernet Option have an additional status indicator light.
Introduction to the HC100 Control Panel Table 1 • Function of the Control Panel Buttons Button Function/Description EJECT This button functions only when the printer is idle or paused. The function depends on whether you press the button or press and hold it. • Pressing and releasing EJECT causes the printer to retract the current wristband and eject the media cartridge. • Pressing and holding EJECT for 6 seconds force ejects the media cartridge without retracting the protruding wristband.
Introduction to the HC100 Media Cartridges and Wristbands Media Cartridges and Wristbands Different sizes, colors, and closure types of wristbands are available in recyclable media cartridges. This information appears on the media cartridge label. For ordering information, see Contacts on page 11. Only Genuine Zebra™ supplies will work with your printer. Media cartridges cannot be reused or refilled. Dispose of media cartridges in accordance with your local regulations or standards.
Introduction to the HC100 Media Cartridges and Wristbands Wristband Sizes The size of the wristbands is indicated on the top of each media cartridge (Figure 7). A wristband should be snug enough to stay on the person’s wrist or ankle but not so tight that it cuts into the person’s skin or cuts off circulation. Figure 7 • Wristband Size Indicators Adult Pediatric Infant Wristband Colors Wristbands are available in seven colors for color-coding.
Introduction to the HC100 Media Cartridges and Wristbands Wristband Closure Type Zebra offers two types of wristband: adhesive closure and clip closure. Adhesive Wristbands Zebra Z-Band™ Direct Wristbands are fastened with adhesives that are part of the wristband. Figure 8 • Adhesive Closure Wristband To fasten an adhesive wristband, complete these steps: 1. Remove the cover from the adhesive. 2.
Introduction to the HC100 Media Cartridges and Wristbands Clip Wristbands Zebra Z-Band™ QuickClip Wristbands are fastened with clips. Figure 9 • Clip Closure Wristband To fasten a clip wristband, complete these steps: 1. Insert the post on a clip through a hole on the wristband. 2. Wrap the wristband around a person’s wrist or ankle, and then thread the post through the lone hole on the opposite end of the wristband. If necessary, move the clip to a different hole to resize the wristband.
Introduction to the HC100 Media Cartridges and Wristbands Wristband Print Zone The best area for printing varies by wristband type. For best results, design your wristband formats so that they print in the recommended print zone of the wristband (Figure 10). Avoid printing over the clip holes (Z-Band QuickClip) or the tamper-evident slits (Z-Band Direct).
2 Printer Setup This section provides instructions for setting up the printer, connecting it to your network, and preparing it for use. Contents Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Setup Handling the Printer Handling the Printer This section describes how to handle your printer. Unpack and Inspect the Printer When you receive the printer, immediately unpack it and inspect for shipping damage. • Save all packing materials. • Check all exterior surfaces for damage. If you discover shipping damage upon inspection: • Immediately notify the shipping company and file a damage report. • Keep all packaging material for shipping company inspection.
Printer Setup Preparing the Printer for Use Preparing the Printer for Use To prepare the printer for use, select an appropriate location for the printer, connect the appropriate cables to the printer, turn on the printer power, and then select and insert a media cartridge. Site Selection Select a solid, level surface within reach of an available power outlet. To allow for proper ventilation and cooling, leave open space on all sides of the printer.
Printer Setup Preparing the Printer for Use Table 4 • Characteristics of the Data Communication Interfaces Interface Standard or Optional RS-232 Serial Standard • Maximum cable length of 50 ft (15.24 m). • You may need to change printer parameters to match the host computer. See Changing and Restoring Printer Settings on page 58. • You need to use a null-modem adaptor to connect to the printer if using a standard modem cable. USB Standard • Maximum cable length of 16.4 ft (5 m).
Printer Setup Preparing the Printer for Use Connect to Power Source and Turn on Power After you connect to a data communication interface, you may connect the printer to a power source and turn the power on. Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific three-conductor grounded plug configuration.
Printer Setup Preparing the Printer for Use 4. Plug the male end of the A/C power cord into an appropriate power outlet. 115 V AC 230 V AC 5. Push the power button to turn on (I) the printer. The printer performs a self-test, and the control panel cycles through the light colors. The media status indicator and the printer status indicator blink orange to indicate that there is no media in the printer.
Printer Setup Preparing the Printer for Use Insert Media Cartridge For more information about media cartridges and wristbands, see Media Cartridges and Wristbands on page 20. To insert a media cartridge, complete these steps: 1. Orient the cartridge and the printer as shown. 2. Insert the cartridge into the printer, and then press down until the cartridge clicks. The printer prepares a wristband for printing.
Printer Setup Preparing the Printer for Use Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ___________
3 Troubleshooting This section includes the meaning of various printer status lights. Contents Media Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Status Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wireless Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Miscellaneous Troubleshooting . . . . .
Troubleshooting Media Status Indicator Media Status Indicator Table 5 shows how the media status indicator and printer status indicator display different media levels or media errors. For light sequences not included here, see Printer Status Indicator on page 36. Table 5 • Media Status Indicator Lights Media Status Indicator/ Printer Status Indicator Off/ Green Solid Orange/ Green Blinking Orange/ Blinking Orange Meaning/Action Required The printer is ready to print.
Troubleshooting Media Status Indicator Table 5 • Media Status Indicator Lights (Continued) Media Status Indicator/ Printer Status Indicator Blinking Orange/ Blinking Orange Meaning/Action Required 3. (continued from previous page) If the media cartridge is... Empty a. Dispose of or recycle the empty media cartridge according to your local ordinances. b. Insert a different media cartridge in the printer. Not empty a. Reinsert the media cartridge into the printer. b.
Troubleshooting Printer Status Indicator Printer Status Indicator In alert and error conditions, the printer status indicator lights may be on, blinking, or rotating. Table 6 describes the different lights and light sequences. See Control Panel Lights on page 13 for information about how the light sequences are indicated. Table 6 • Lights and Light Sequences for Alert and Error Conditions Light or Light Sequence Meaning Action Required Steady Green The printer is ready to print.
Troubleshooting Printer Status Indicator Table 6 • Lights and Light Sequences for Alert and Error Conditions (Continued) Light or Light Sequence Meaning Action Required Flashing Yellow A forced eject of the media cartridge is pending. Release EJECT to allow the printer to force eject the media cartridge. Rotating Yellow Fill The printhead reached temperature fail safe mode. Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool. 1. 2. 3. 4. 5.
Troubleshooting Printer Status Indicator Table 6 • Lights and Light Sequences for Alert and Error Conditions (Continued) Light or Light Sequence Meaning Action Required Flashing Orange A media error occurred. See Media Status Indicator on page 34. The printer’s upper cover is open. Make sure that the upper cover is closed and latched. If the problem persists, contact technical support (see Contacts on page 11).
Troubleshooting Wireless Status Indicator Wireless Status Indicator Table 7 describes the meaning of the wireless status indicator lights. For more information about the wireless print server, see the ZebraNet Wireless User Guide. A copy of this manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer. Table 7 • Wireless Status Indicator Lights Wireless Status Indicator Steady Green Meaning The printer is associated with a wireless network.
Troubleshooting Miscellaneous Troubleshooting Miscellaneous Troubleshooting Table 8 lists troubleshooting situations that are not necessarily shown by the status indicators. Table 8 • Miscellaneous Troubleshooting Problem Meaning/Action Required Data is not printing on the first part of the wristband. You cannot print on the leading edge of each wristband. Redesign your wristband format so that it fits in the recommended print zone. See Wristband Print Zone on page 24.
Troubleshooting Miscellaneous Troubleshooting Table 8 • Miscellaneous Troubleshooting (Continued) Problem Meaning/Action Required Wristbands consistently jam or do not load correctly. The printer might not be detecting the black mark on the back of the wristbands. 1. Replace the media cartridge. 2. If the problem persists with a different media cartridge, have a qualified service technician check and possibly replace the media sensor. The printer will not eject the media cartridge. 1.
Troubleshooting Miscellaneous Troubleshooting Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _________
4 Routine Maintenance This section includes routine cleaning procedures and recycling information. Contents Cleaning the Media Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a Cleaning Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a Swab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Routine Maintenance Cleaning the Media Path Cleaning the Media Path For best results, clean the media path after each cartridge of media. You can clean the media path using a cleaning card or using a swab. Using a Cleaning Card For cleaning cards, order part number 61332M. For ordering information, see Contacts on page 11. To clean the media path using a cleaning card, complete these steps: 1. Press EJECT, and then remove the media cartridge from the printer. 2. Turn off (O) the printer power. 3.
Routine Maintenance Cleaning the Media Path 5. Insert the cleaning card into the media chute as shown until 1/4 in. (6 mm) is visible from the front of the printer. 6. Close the upper cover. 7. Press and hold EJECT. 8. Turn on (I) the printer power. 9. Hold EJECT for approximately 15 seconds while the printer powers up and performs a self-test. 10. Release EJECT when the cleaning card begins moving. The printer uses the cleaning card to clean the media path. 11.
Routine Maintenance Cleaning the Media Path Using a Swab Use the swab from a Preventive Maintenance Kit (part number 47362) or a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%). Caution • Remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead or drop into the media cartridge slot.
Routine Maintenance Cleaning the Media Path 4. Rotate the upper cover up and back. 5. Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool. Grasp the metal lever plate on the printhead assembly and rotate the assembly upward to expose the printhead elements.
Routine Maintenance Cleaning the Media Path 6. Clean the printhead elements. a. Using the swab from the Preventive Maintenance Kit or a swab dipped in the alcohol solution, wipe along the brown strip on the printhead assembly from end to end. b. Allow the solution to evaporate. 7. Clean the media guide surfaces. 61207L-002 B a. Using the swab, wipe the media chute surfaces. b. Allow the solution to evaporate.
Routine Maintenance Cleaning the Media Path 8. Rotate the two side clips on the platen roller upward. 9. Remove the platen roller from the printer. 10. Clean the platen roller. 11/15/10 a. Using the swab, thoroughly clean the platen roller. b. Allow the solution to evaporate.
Routine Maintenance Cleaning the Media Path 11. Place the platen roller back into its place in the printer. 12. Secure the platen roller by rotating the two side clips back into place. 13. Align the snap tabs on the bottom of the media chute with the slots in the printer chassis.
Routine Maintenance Cleaning the Media Path 14. Press down on the metal lever plate to snap the printhead assembly back into place. 15. Close the upper cover. 16. Turn on (I) the printer power. 17. Reinsert the media cartridge. 18. Discard the used swab.
Routine Maintenance Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins After every five media cartridges, clean the media cartridge sensor pins to ensure that they make good contact with the smart card contacts on the media cartridge. If the printer will not detect a media cartridge, cleaning the media cartridge sensor pins and the smart card contacts on the cartridge may correct the problem.
Routine Maintenance Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins 5. Caution • Use only vertical strokes to clean the media cartridge sensor pins. Using horizontal strokes could damage the pins. Clean the media cartridge sensor pins. a. Using the swab and vertical strokes, clean the gold media cartridge sensor pins, which are visible at the back of the media cartridge slot. b. Allow the solution to evaporate. 6.
Routine Maintenance Replacing Printer Components Replacing Printer Components Some printer components, such as the printhead and platen roller, may wear out over time and can be replaced easily. Regular cleaning may extend the life of some of these components. Ordering Replacement Parts For optimal printing quality and proper printer performance across our product line, Zebra strongly recommends the use of Genuine Zebra™ supplies as part of the total solution.
5 Advanced User Information This section contains information and instructions that are intended only for advanced users or service technicians. Contents Viewing Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . On a Printer Configuration Wristband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Through the Printer’s Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced User Information Viewing Printer Settings Viewing Printer Settings The printer configuration wristband provides some basic information about the printer, particularly about the connectivity settings. If your printer has an active Ethernet wired or wireless connection, you can view all of the printer’s settings through the printer’s web pages.
Advanced User Information Viewing Printer Settings Through the Printer’s Web Pages The View Printer Configuration web page is shown in Figure 13. You can access this page for your printer by clicking View Printer Configuration on the printer home page. For more information about the web pages, see Web Pages on page 69.
Advanced User Information Changing and Restoring Printer Settings Changing and Restoring Printer Settings By default, the printer automatically adjusts the settings based on the type of media cartridge that you insert. You will not usually need to adjust these settings. If necessary, you can adjust the printer settings to obtain optimal print quality or to change connectivity parameters.
Advanced User Information Changing and Restoring Printer Settings Table 9 • Printer Parameters (Continued) Parameter Details DARKNESS Adjust Print Darkness Change the darkness setting if the wristbands print too light or too dark. Important • To ensure the best image durability, set the darkness to the highest setting that provides good print quality and bar codes that scan consistently. If the darkness is set too high, bar codes may not scan, or the printhead may wear prematurely.
Advanced User Information Changing and Restoring Printer Settings Table 9 • Printer Parameters (Continued) Parameter Details BAUD Set Baud This setting applies only when the serial port is used. The baud setting of the printer must match the baud setting of the host computer for accurate communications to take place. Select the value that matches the one being used by the host computer.
Advanced User Information Changing and Restoring Printer Settings Table 9 • Printer Parameters (Continued) Parameter Details PROTOCOL Set Protocol Protocol is a type of error checking system. Depending on the selection, an indicator may be sent from the printer to the host computer signifying that data has been received. Select the protocol that is requested by the host computer. Further details on protocol can be found in the ZPL II Programming Guide.
Advanced User Information Changing and Restoring Printer Settings Table 9 • Printer Parameters (Continued) Parameter Details FORMAT PREFIX Set Format Prefix Character The format prefix is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. The printer looks for this hex character to indicate the start of a ZPL/ZPL II format instruction. See the ZPL II Programming Guide for more information.
Advanced User Information Changing and Restoring Printer Settings Table 9 • Printer Parameters (Continued) Parameter Details LABEL TOP Adjust Top Position This parameter adjusts the print position vertically on the wristband. Positive numbers adjust the top position farther down the wristband (away from the printhead) by the specified number of dots. Negative numbers adjust the top position up the wristband (toward the printhead).
Advanced User Information Changing and Restoring Printer Settings Table 9 • Printer Parameters (Continued) Parameter Details FORMAT CONVERT Select Format Convert Selects the bitmap scaling factor. The first number is the original dots per inch (dpi) value; the second, the dpi to which you would like to scale.
Advanced User Information Changing and Restoring Printer Settings Table 9 • Printer Parameters (Continued) Parameter Details LOAD DEFAULTS Restore Printer Default Values Restores all parameters other than the network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually. Note • Loading factory defaults causes the printer to auto-calibrate.
Advanced User Information Setting, Changing, and Restoring Print Server Settings Setting, Changing, and Restoring Print Server Settings Your printer may include an optional ZebraNet 10/100 Internal Print Server (wired Ethernet) or a ZebraNet Internal Wireless Plus Print Server (wireless Ethernet). For additional information, refer to the manuals for your wired or wireless print server. Copies of the manuals are available at http://www.zebra.com/manuals or on the user CD that came with your printer.
Advanced User Information Setting, Changing, and Restoring Print Server Settings Table 10 • Print Server Parameters (Continued) Parameter Details IP PROTOCOL Select the Method to Obtain an IP Address This parameter tells if the user (permanent) or the server (dynamic) selects the IP address. If a dynamic option is chosen, this parameter tells the method by which the print server (wired or wireless) receives the IP address from the server.
Advanced User Information Setting, Changing, and Restoring Print Server Settings Table 10 • Print Server Parameters (Continued) Parameter Details DEFAULT NET Restore Print Server Default Values Restores the wired and wireless network settings back to factory defaults.
Advanced User Information Web Pages Web Pages If your printer has an active Ethernet wired or wireless connection, you can view and modify the printer’s settings through the printer’s web pages. For additional information, refer to the manuals for your wired or wireless print server. Copies of the manuals are available at http://www.zebra.com/manuals or on the user CD that came with your printer. The printer home page is shown in Figure 14.
Advanced User Information Web Pages 4. Click on the statement. The View and Modify Printer Settings page displays. 5. Modify the settings as needed. For additional information, refer to the manuals for your wired or wireless print server. Copies of the manuals are available at http://www.zebra.com/manuals or on the user CD that came with your printer.
Advanced User Information Additional Diagnostics Tools Additional Diagnostics Tools The media sensor profile and the communications diagnostics test are available as diagnostic tools. Media Sensor Profile Use the media sensor profile to troubleshoot the following types of problems: • If the media sensor experiences difficulty in determining where wristbands start and stop. • If the media sensor incorrectly identifies a preprinted area on a wristband as the end of the wristband.
Advanced User Information Additional Diagnostics Tools Communications Diagnostics Test The communication diagnostics test is a troubleshooting tool for checking the interconnection between the printer and the host computer. When the printer is in diagnostics mode, it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text. The printer prints all characters received, including control codes such as CR (carriage return).
Advanced User Information Downloading Firmware Downloading Firmware Zebra periodically issues updated firmware to enhance the usability of its printers. You may download the latest HC100 firmware to the printer at any time. For the latest firmware version and instructions for downloading it, go to http://www.zebra.com/firmware. Caution • During the firmware download process, the printer status indicator turns to a steady half-orange and half-green as the printer writes to flash memory.
Advanced User Information Downloading Firmware 61207L-002 B HC100 User Guide 11/15/10
6 Specifications This section contains the specifications for the printer and wristbands. Contents Physical and Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wristband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifications Physical and Environmental Physical and Environmental Physical Dimensions (LxWxH) 9.5x5x7 in. (242x127x178 mm) Clearance 6 in. (153 mm) above the printer to load a media cartridge Weight 3.1 lb (1.
Specifications Wristband Wristband Wristband widths • 0.75 in (19 mm) • 1 in. (25 mm) • 1-3/16 in. (30 mm) Wristband closure types • Adhesive (Z-Band™ Direct) • Clip (Z-Band™ QuickClip) Wristband lengths Adhesive Closure Type • Adult (11 in./279 mm) • Pediatric (7 in./178 mm) • Infant (6 in./152 mm) Clip Closure Type • Adult (11 in./279 mm) • Infant (7 in.
Specifications Power Cord Power Cord Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific, three-conductor grounded plug configuration. Depending on how your printer was ordered, a power cord may or may not be included.
End User License Agreement Please read the terms of this “End User License Agreement” (the “Agreement”) carefully. The Agreement is a legal agreement between you (either an individual or a single entity) and Zebra Technologies International, LLC (“Zebra”) for the Zebra computer software and/or firmware accompanying this End User License Agreement, and any associated media, printed materials and any “online” or electronic documentation (collectively, “Software”).
End User License Agreement 3. Documentation. If the Software contains documentation which is provided only in electronic form, you may print one copy of such electronic documentation. You may not copy the printed materials accompanying the Software. 4. Limitations of Reverse Engineering, Decompilation and Disassembly. You may not reverse engineer, decompile, or disassemble the Software, except and only to the extent that such activity is permitted by applicable law notwithstanding this limitation. 5.
End User License Agreement 10. Export Restrictions. You agree that you will not export or re-export the Software, any part thereof, or any process or service that is the direct product of the Software (the foregoing collectively referred to as the “Restricted Components”), to any country, person or entity subject to U.S. export restrictions. You specifically agree not to export or re-export any of the Restricted Components: (i) to any country to which the U.S.
End User License Agreement IMPLIED WARRANTIES ARE NOT ALLOWED TO BE EXCLUDED IN THEIR ENTIRETY, THEY WILL BE LIMITED TO THE DURATION OF NINETY (90) DAYS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ZEBRA DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE.
End User License Agreement 16. Governing Law. To the maximum extent permitted by law, the laws of the State of Illinois, U.S.A., without reference to its conflict of laws provisions, will apply to this Agreement. You irrevocably agree to submit to the exclusive jurisdiction and venue of the state or federal courts in the State of Illinois in the event of any litigation involving this Agreement or the Software.
End User License Agreement 22. QUESTIONS. Should you have any questions, or if you desire to contact Zebra for any reason, please contact the Zebra subsidiary serving your country, or write: Zebra Technologies International, LLC 333 Corporate Woods Parkway Vernon Hills, Illinois 60061 REVISED MARCH 2008.
Index A control prefix setting, 61 counters, 64 customer service, 11 adhesive wristbands, 22 adjustments left position, 63 print darkness, 59 tear-off position, 59 wristband (label) top, 63 D B battery disposal, 54 baud setting, 60 bitmap scaling factor, 64 C Canadian DOC compliance, 4 cartridges.
Index F home position on wristband, 24 host handshake setting, 60 media cartridges cleaning smart card contacts, 52 damaging by pulling wristbands, 20 described, 20 inserting into printer, 31 media levels, 34 ordering, 11 problems loading, 40 media errors, 34 media home position, 24 media path cleaning, 44 media sensor profile described, 72 PAUSE/FEED button description, 18 media status indicator description of lights, 34 location, 18 memory options, 77 I N indicator lights.
Index printer settings baud, 60 communication diagnostics mode, 61 control prefix, 61 counters, 64 darkness mode, 58 data bits, 60 delimiter character, 62 format convert, 64 format prefix, 62 host handshake, 60 left position, 63 maximum wristband length, 59 network ID, 61 parity, 60 print darkness, 59 print width, 59 protocol, 61 serial communications, 59 tear-off position, 59 viewing, 56 viewing on printer configuration wristband, 56 viewing through web pages, 57 wristband (label) top, 63 wristband length
Index V view printer settings, 56 W wired print server changing parameters, 66 connecting for the first time, 66 connector location, 17 wireless print server changing parameters, 66 characteristics, 28 connecting for the first time, 66 wireless status indicator location, 18 wristbands adhesive type, 22 clip type, 23 level in media cartridge, 20 level of media in media cartridge, 34 loading, 31 maximum length setting, 59 printable area, 24 printer cannot detect black mark, 35 setting wristband length,
Zebra Technologies Corporation Zebra Technologies Corporation 475 Half Day Road, Suite 500 Lincolnshire, IL 60069 USA T: +1 847 634 6700 Toll-free +1 866 230 9494 F: +1 847 913 8766 Zebra Technologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire, SL8 5XF, UK T: +44 (0)1628 556000 F: +44 (0)1628 556001 Zebra Technologies Asia Pacific, LLC 120 Robinson Road #06-01 Parakou Building Singapore 068913 T: +65 6858 0722 F: +65 6885 0838 http://www.zebra.com © 2010 ZIH Corp.
