Warranty

Industry Leading Return & Warranty Policy
30-Day Money-Back Guarantee
All weBoost products are protected by a 30-day money-back guarantee. If for any reason the performance of
any product is not acceptable, the product may be returned to the reseller with a dated proof of purchase.
2-Year Warranty
weBoost signal boosters and kits are warranted for two (2) years against defects in workmanship and/or
materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof
of purchase. Signal boosters and kits may also be returned directly to the manufacturer at the consumer’s
expense, with a dated proof of purchase and a returned material authorization (RMA) number supplied by
weBoost. weBoost shall, at its option, either repair or replace the product. weBoost will pay for delivery of the
repaired or replaced product back to the original consumer if located within the continental U.S. This warranty
does not apply to any signal boosters or kits determined by weBoost to have been subjected to misuse, abuse,
neglect, or mishandling that alters or damages physical or electronic properties. Failure to use a surge
protected AC power strip with at least a 1000 Joule rating will void your warranty. Replacement products after
90 days of purchase may include refurbished weBoost products that have been recertified to conform with
product specifications.
To Start Your Return:
a. Contact Technical Support@ 866-294-1660 for troubleshooting and possible return/exchange of prod-
uct.
b. After booster information (serial number, model number, date of purchase) is provided, an RMA num-
ber is given to the customer.
c. Once shipping information is provided to Technical Support agent, the agent explains to customer that
they can ship the returning product(s) to the following address: Wilson Electronics ATTN: Returns Dept
3301 E. Deseret Dr St George, UT 84790
• This can be shipped an any form/fashion (i.e. UPS, USPS, FedEx, etc.)
• In some cases, a UPS shipping label can be provided to customer; email address from cus-
tomer would be required, so that label can be sent via email and printed by customer.
d. Once product(s) arrives at our facility, turnaround shipment for replacement product(s) to be sent to
customer is typically 5-7 business days. If shipping label is required, time frame for shipping label to
arrive to customer’s email account is 24-48 hours.
e. Once shipping label is affixed to package, customer may drop off package at UPS location or approved
drop-off location. In some cases, UPS may be contacted to pick up package from customer location.
f. If refunding product, once we have received package from customer the refund will typically take 7-10
business days for charges to appear in customer’s account.
Policy
Our policy is to honor product warranties and to perform services only on products purchased from an
authorized Wilson Electronics dealer who signed a written agreement with Wilson Electronics and only
accompanied by a receipt or proof of purchase. If you purchase a Wilson Electronics product from an
unauthorized dealer or if the original factory serial number has been removed, defaced or altered, your Wilson
Electronics warranty will not be valid.