SIP Contemporary Series CTM-S2412 SIP Contemporary Cordless 1-line Hotel Phone CTM-S2415HC Virtual Bundle of CTM-C4402 and C4012 SIP Contemporary Cordless 1-line Accessory Handset and Cordless charging stand CTM-C4402 SIP Contemporary Cordless 1-line Accessory Handset C4012 Cordless charging stand User‘s Guide
Important safety instructions The applied nameplate is located at the bottom or rear of the product. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. This product should be installed by a qualified technician. 2.
16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit.
Instructions de sécurité importantes La plaque signalétique appliquée est située au bas et à l'arrière de la base du produit. Lorsque vous utilisez votre équipement téléphonique, des précautions de base doivent toujours être prises pour réduire les risques d'incendie, d'électrocution et de blessure, notamment les suivantes 1. Ce produit doit être installé par un technicien qualifié. 2.
alignant les oeillets avec les montants de fixation de la plaque murale. Ensuite, faites glisser le socle téléphonique vers le bas sur les deux montants de montage jusqu'à ce qu'il se verrouille en place. Reportez-vous aux instructions complètes dans la section Installation du guide d'utilisation. 21. Ce produit doit être installé à une hauteur inférieure à 2 mètres. 22.
Table of contents Appendix......................................... 20 Troubleshooting........................................20 Important safety instructions..............2 Instructions de sécurité importantes.4 Parts check list.....................................7 Telephone layout............................... 8 VTech Hospitality Limited Warranty Program......................................................26 SIP Contemporary Cordless 1-line CTM-S2412.................................................
Parts check list English Items contained in the respective cordless telephone package: Parts included Model name Model number Telephone base with faceplate and overlay Network cable Cordless handset and Handset battery CTM-S2412 BY 1021 SIP Contemporrary Cordless 1-line Hotel Phone Base Stand | Wall Mount Bracket CTM-S2415HC (Virtual Bundle of CTM-C4402 and C4012) BY 1021 SIP Contemporary Cordless 1-line Accessory Handset and Cordless charging stand EN - 7 Handset charging stand | Power adap
Telephone layout SIP Contemporary Cordless 1-line - CTM-S2412 SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4402 Telephone Base 4 5 6 7 1 9 19 10 8 2 15 3 18 1 2 3 4 5 6 Wall mount clip Find Handset button CHARGE LED RJ-45 LAN port Message waiting LED RJ-45 COMPUTER port 7 USB CHARGE ONLY (USB port for charging only) 8 9 10 11 12 13 14 15 16 17 18 19 EN - 8 17 16 Numeric dial keys Speed dial keys Speed Dial key REDIAL key FLASH key MUTE key VOLUME + key VOLUME – key SPEAKER key H
Telephone layout English SIP Contemporary Cordless 1-line - CTM-S2412 SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4402 Handset 5 3 11 6 1 12 7 13 8 14 9 2 10 4 1 2 3 4 5 Message waiting LED Low battery LED Handset earpiece Microphone Speakerphone EN - 9 6 7 8 TALK/FLASH key OFF/Cancel key Numeric dial keys 9 SPEAKER key 10 Speed dial keys 11 VOLUME +/- keys 12 EMERGENCY key 13 14 15 HOLD key MUTE key MESSAGES key 15
Cordless charging stand C4012 Installation SIP Contemporary Cordless 1-line CTM-S2412 SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4402 Installation option - install base stand for desktop To mount the telephone base on the base stand 1. Turn the telephone base over with the bottom side facing up. 2. Insert the lower tabs of the mounting bracket into the lower grooves of the telephone base. 3.
Telephone base installation The telephone comes ready for desktop use. 1. Install the telephone base as shown below. • Plug the Cat-5 network cable into the RJ-45 LAN port on the telephone base and the network wall jack with Power over Ethernet (PoE). 1 • The dial tone will not be played if the SIP account used by this phone cannot be registered. CAUTIONS Use only the supplied network cable. The supplied network cable is not designed for use in any other IT devices.
Installation option - converting from desktop to wall mount position To mount the telephone base on the wall 1. Unplug the Cat-5 network cable from the network wall jack. 3. Turn the telephone base over with the bottom side facing up. To remove the mounting bracket, firmly press down the tabs on the mounting bracket and pull them out from the grooves on the telephone base. 2. Remove the cordless handset from the telephone base if it is cradled in the telephone base.
To install or replace the handset battery, follow the steps below. 5. Bend a small paperclip and gently insert it to the Handset battery ON pinhole to turn on the handset. 1. Use a narrow object to pry open the screw cover and remove the screw with cross head screwdriver. Then, insert a 5 mm standard flat head screwdriver in the provided slot and gently open the handset cover. • Without turning on the handset, the handset cannot be charged or operate.
Handset registration Installation Place the cordless handset on the telephone base cradle. Handset registration happens automatically the first time a cordless handset is placed on the telephone base. Cordless charging stand - C4012 When the handset is successfully registered, a confirmation tone will be heard. install charging stand for desktop The charging stand is designed for desktop use. Install the charging stand as shown below.
SIP Contemporary Cordless 1-line - CTM-S2412 SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4402 Default settings are indicated by asterisks (*).
Voice Menu The Voice menu enables you to use the handset to query and change phone settings. To access the Voice Menu: 1. When the phone is idle, press this key sequence on the handset: TALK A digitized voice on the handset will announce Voice Menu options. Û Û Û Û. 2. Press the number key on the handset to select the desired menu option, or enter information. A list of menu options is shown in the diagram below.
Answer a call using the telephone base SIP Contemporary Cordless 1-line CTM-S2412 SIP Contemporary Cordless 1-line Accessory Handset - CTM-C4402 On the telephone base, press LINE key or • The LINE key illuminates when in use. The key illuminates when in speakerphone mode. Using the cordless handset and the telephone base The cordless handset and the telephone base speakerphone cannot be used at the same time on a call.
• To switch a call from the telephone base speakerphone to the cordless handset which is not on the telephone base cradle, press TALK or on the cordless handset. Adjust the ringer volume of the telephone base Ringer volume of the telephone base can be adjusted. • To switch a call from the telephone base speakerphone to the cordless handset which is cradled on the telephone base, lift the cordless handset from the telephone base and press TALK or .
Computer port When a voice message is received, the message waiting LEDs on the telephone base and the cordless handset flashes. You can route your computer through the COMPUTER port (RJ-45) on the side of the telephone base to get Internet access. Play messages USB port Press MESSAGES on the cordless handset in idle mode to play messages. The port on the side of the telephone base can be used for charging devices (up to 500mA @ 5V).
Appendix Troubleshooting If you have difficulty with the telephone, please try the suggestions below. For customer service, call 1-888-907-2007. For cordless telephone Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). • Make sure the battery is installed and charged correctly. For optimum daily performance, return the cordless handset to the telephone base or charging stand after use.
Suggestions • Try all the above suggestions. • The Cat-5 network cable may be defective. Install a new Cat-5 network cable. • Make sure your network is providing Power over Ethernet (PoE). • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If there is no dial tone on this telephone either, the problem is in your wiring or network server. Check your SIP server settings and refer to the SIP Phone Configuration Guide for details.
Question Suggestions • The Speed Dial key may not be properly programmed. Refer to the SIP Phone Configuration Guide for details. 4. The Speed Dial key does not work at all. • Make sure your network is providing Power over Ethernet (PoE). • Make sure the initialization and system registration process completes. • If there is an error during the initialization and system registration process, the key flashes twice every second.
Suggestions • Clean the charging contacts on the cordless handset, telephone base, and/or charging stand each month with a pencil eraser or a dry non-abrasive fabric. 8. The CHARGE LED is off • Make sure the Cat-5 network cable is plugged in correctly and securely. • Unplug the Cat-5 network cable. Wait for 15 seconds before plugging it back in. • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE).
Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). • Check your SIP server or telephone administrative settings. Refer to the SIP Phone Configuration Guide for details. 10. The cordless handset beeps and is not performing normally. • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone.
Suggestions 12. I hear other calls when using the telephone. • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. Check your SIP server settings. If calls are still not clear, the problem is probably in the wiring or network server. Contact your telephone service provider (charges may apply). • Make sure the Cat-5 network cable is plugged in correctly and securely. 13. I hear noise on the cordless handset and the keys do not work.
VTech Hospitality Limited Warranty Program VTech Communications, Inc., the manufacturer of VTech Hospitality Product (“Product”), warrants to the holder of a valid proof of purchase (“end user” or “you”) that the Product and all accessories provided by VTech in the Product’s package are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product’s operating instructions.
7. Product returned without valid proof of purchase; or 8. Charges or costs incurred by the end user, and risk of loss or damage, in removing and shipping the Product, or for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit. 9. Line cords or coil cords, plastic overlays, connectors, power adapters and batteries, if the Product is returned without them. VTech will charge the end user at then-current prices for each of the missing items. 10.
Precautions for users of implanted cardiac pacemakers About cordless telephones Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
FCC, ACTA and IC regulations The RBRC® seal on the nickelmetal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. FCC Part 15 The RBRC® program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.
FCC Part 68 and ACTA the user’s manual. This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAKXNANXXXX. This identifier must be provided to your telephone service provider upon request.
Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening. ISEDC Warning This device complies with Innovation, Science, and Economic Development Canada licence exempt RSS standard(s).
Energy-saving charging mode Note When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode in CTM-S2412: • Make sure the ethernet cable is plugged in. • Make sure all handsets are plugged with batteries and cradled in charger. When the phone fails to enter this mode, repeat Step 2 through Step 3 above. 1. Remove the faceplate from the telephone base. 2.
Disclaimer and Limitation of Liability Taking care of your telephone VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Communications, Inc.
Technical specifications SIP Contemporary Cordless 1-line - CTM-S2412 Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Power requirement Telephone base: IEEE 802.3af PoE class 2 powered (48V) Handset: 2.
Specifications are subject to change without notice. Copyright © 2022 VTech Communications, Inc. All rights reserved. 09/22. CTM-S2412_CTM-S2415HC_CTM-C4402_C4012_UG_V1_CEC_US_2022.09.
