SIP Next Gen Series NG-S3411 SIP Next Gen Cordless 1-line Hotel Telephone NG-S3411W SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone NG-C3411HC Virtual Bundle of NGC-C5101 and C5012 Next Gen Cordless 1-line Accessory Handset and Charging Base NGC-C5101 Next Gen Cordless 1-line Accessory Handset C5012 Charging Base User‘s Guide
Important safety instructions The applied nameplate is located at the bottom or rear of the product. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. This product should be installed by a qualified technician. 2.
16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit.
Instructions de sécurité importantes La plaque signalétique appliquée est située au bas et à l'arrière de la base du produit. Lorsque vous utilisez votre équipement téléphonique, des précautions de base doivent toujours être prises pour réduire les risques d'incendie, d'électrocution et de blessure, notamment les suivantes : 1. Ce produit doit être installé par un technicien qualifié. place, consultez votre revendeur ou votre compagnie d'électricité locale. 2.
19. Utilisez uniquement le cordon d'alimentation et les piles indiqués dans ce manuel. Ne jetez pas les piles au feu. Elles risquent d'exploser. Vérifiez auprès des autorités locales les éventuelles instructions spéciales d'élimination. • Si le produit est tombé et que le socle du téléphone et/ou le combiné ont été endommagés. 20. En position de montage mural, veillez à monter le socle du téléphone sur le mur en alignant les oeillets avec les montants de fixation de la plaque murale.
Table of contents NG-C3411HC.................................................20 Appendix.............................................22 Important safety instructions.................2 Instructions de sécurité importantes.... 4 Parts check list........................................7 Telephone layout.................................. 9 Troubleshooting........................................... 22 VTech Hospitality Limited Warranty Program.........................................................
Parts check list English Items contained in the respective cordless telephone package: Parts included Model name Model number Telephone base with overlay SIP Next Gen Cordless 1-line Hotel Telephone Base Stand | Wall Mount Bracket Ethernet cable | Short Cordless Handset Ethernet handset and charging cable | Handset base | Power Telephone battery adapter Base Power Adapter NG-S3411 Pantone 427 C NG-S3411_AW_Gunmetal Hard Papper Power adapter is sold separately Date : 16 FEB 2022 Prepared by : Ja
Parts check list (continued) Items contained in the respective cordless telephone package: Parts included Model name Model number Telephone base with overlay Next Gen Cordless 1-line Accessory Handset and Charging Base Base Stand | Wall Mount Bracket Ethernet cable | Short Cordless Handset Ethernet handset and charging cable | Handset base | Power Telephone battery adapter Base Power Adapter NGC3411HC (virtual bundle of NGC-C5101 and C5012) + - C5012_CHR_AW Rechargeable Li-ion Battery BT239865 Mod
SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W Telephone Base 3 4 5 6 1 7 2 8 1 2 3 4 9 6 7 8 9 Find Handset button Charging poles Charge LED Message waiting LED Speed dial keys MESSAGE key MUTE key HOLD key EMERGENCY key Numeric dial keys VOLUME – key VOLUME + key 10 SPEAKER key 5 10 11 11 12 13 EN - 9 12 13 Power adapter input NET Ethernet port PC Ethernet port English Telephone layout
Telephone layout SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W Handset 14 15 1 2 3 11 4 5 6 12 7 8 9 10 13 1 Handset earpiece 2 VOLUME keys TALK/FLASH key OFF/Cancel key Numeric dial keys 3 4 5 6 7 8 9 10 HOLD key MESSAGES key Speed dial keys EN - 10 Low battery LED Microphone 11 SPEAKER key 12 13 14 15 MUTE key Charging contacts Message waiting LED Speakerphone
1 2 1 2 Charge LED Charging poles EN - 11 English Next Gen Cordless 1-line Accessory Handset Charging Base - NG-C3411HC
Installation SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W Telephone base installation • The battery is fully charged after 11 hours of continuous charging. For best performance, keep the cordless handset in the telephone base when not in use. 3. Press on the telephone base. Listen for a dial tone, and then press again to hang up. Note The telephone comes ready for desktop use. 1. Install the telephone base as shown below.
Simply slide the base stand down, and lift it from the telephone base. Installation option - converting from desktop to wall mount position 6. Mount the telephone base on the wall by positioning the eyelets on the telephone base and the mounting bracket against the mounting studs. Then slide the telephone base down on both mounting studs until it locks into place. To mount the telephone base on the wall 1. Unmount the base stand from the telephone base.
wall mount bracket dimensions Unit: mm EN - 14
To install or replace the handset battery, follow the steps below. 7. Align all the tabs on the handset cover against the corresponding grooves on the handset, then slide the handset cover closed. 1. Hold the handset. 2. Press both thumbs down on the edge of the battery cover near the speaker, and slide the battery cover downwards. CAUTIONS • There may be a risk of explosion if a wrong type of handset battery is used. Use only the supplied rechargeable battery or replacement battery (Model No.
Handset registration Handset deregistration Place the cordless handset on the telephone base cradle. Handset registration happens automatically the first time a cordless handset is placed on the telephone base. When a registered cordless handset is idle, press *331734#, then press HOLD. You will hear a confirmation tone when the deregistration process completes. When the registration process completes, the MESSAGE WAITING LED flashes once and you hear 3 rising beeps as confirmation.
Charging base installation Next Gen Cordless 1-line Accessory Handset and Charging base NG-C3411HC The telephone comes ready for desktop use. 1. Install the charging base as shown below. • Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. install charging base for desktop To mount the base stand on the charging base 1. Align the grooves of the base stand with the charging base. 2. Slide the base stand up to secure it.
Set up SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W Default settings are indicated by asterisks (*).
English Voice Menu The Voice menu enables you to use the handset to query and change telephone settings. To access the Voice Menu: 1. When the telephone is idle, press this key sequence on the handset: TALK A digitized voice on the handset will announce Voice Menu options. Û Û Û Û. 2. Press the number key on the handset to select the desired menu option, or enter information. A list of menu options is shown in the diagram below.
Operation Place a call SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W Next Gen Cordless 1-line Accessory Handset and Charging base NG-C3411HC Place a call using the cordless handset Using the cordless handset and the telephone base On the cordless handset, press or . Listen for a dial tone and then dial the desired number, or press a Speed Dial key on the cordless handset to dial a programmed number.
Mute A maximum of two cordless handsets can be used at the same time on an external call. Mute the microphone Join a call During a call, press cordless handset to join. or 1. During a call, press MUTE / . • The MUTE / key on the handset / telephone base illuminates when the mute function is turned on. You can hear the party on the other end, but they cannot hear you.
Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007. For cordless telephone Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). • Make sure the battery is installed and charged correctly.
Suggestions • Try all the above suggestions. • The Cat-5 network cable may be defective. Install a new Cat-5 network cable. • Make sure your network is providing Power over Ethernet (PoE). • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If there is no dial tone on this telephone either, the problem is in your wiring or network server. Check your SIP server settings and refer to the SIP Phone Configuration Guide for details. 2. here is no dial tone.
Question Suggestions • The Speed Dial key may not be properly programmed. Refer to the SIP Phone Configuration Guide for details. 4. The Speed Dial key does not work at all. • Make sure your network is providing Power over Ethernet (PoE). • Make sure the initialization and system registration process completes. • If there is an error during the initialization and system registration process, the key flashes twice every second.
Suggestions • Clean the charging contacts on the cordless handset, telephone base and/or charging base each month with a pencil eraser or a dry non-abrasive fabric. 8. The CHARGE LED is off. • Make sure the Cat-5 network cable is plugged in correctly and securely. • Unplug the Cat-5 network cable. Wait for 15 seconds before plugging it back in. • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE).
Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). • Check your SIP server or telephone administrative settings. Refer to the SIP Phone Configuration Guide for details. • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If the other SIP telephone has the same problem, the problem is in the wiring or network server.
Suggestions 12. I hear other calls when using the telephone. • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. Check your SIP server settings. If calls are still not clear, the problem is probably in the wiring or network server. Contact your telephone service provider (charges may apply). • Make sure the Cat-5 network cable is plugged in correctly and securely. 13. I hear noise on the cordless handset and the keys do not work.
Appendix VTech Hospitality Limited Warranty Program VTech Communications, Inc., the manufacturer of VTech Hospitality Product (“Product”), warrants to the holder of a valid proof of purchase (“end user” or “you”) that the Product and all accessories provided by VTech in the Product’s package are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product’s operating instructions.
6. Product purchased, used, serviced, or shipped for repair from outside the United States or Canada, or used for non-approved commercial or institutional purposes (including but not limited to Products used for rental purposes); or 7. Product returned without valid proof of purchase; or 8.
Appendix To improve reception, move closer to the telephone base. Precautions for users of implanted cardiac pacemakers About cordless telephones Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
FCC Part 68 and ACTA FCC, ACTA and IC regulations This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAKXNANXXXX. This identifier must be provided to your telephone service provider upon request.
VTech Hospitality limited warranty program in the user’s manual. To ensure safety of users, the FCC/ISEDC has established criteria for the amount of radio frequency energy of the product. This product has been tested and found to comply with the FCC/ISEDC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user's body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.
Operation of 5150-5350 MHz is restricted to indoor use only. Avertissement ISEDC Cet appareil est compatible avec la licence de l’Innovation, la Science et le développement économique du Canada à l’exemption des normes RSS. Le fonctionnement est sujet aux deux (2) conditions suivantes : (1) Cet appareil peut ne pas causer de l’interférence, et (2) Cet appareil doit accepter l’interférence, incluant de l’interférence qui peut causer un mauvais fonctionnement de cet appareil.
Appendix To deactivate the energy-saving charging mode: Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode in NG-S3411 & NG-S3411W: 1. Slide the base power switch back to the on position. Then plug the power adapter or the Ethernet cable back in the telephone base to reconnect the power. 2. Register the handsets back to the telephone base.
Disclaimer and Limitation of Liability Taking care of your telephone VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Communications, Inc.
Technical specifications SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W Next Gen Cordless 1-line Accessory Handset and Charging Base - NG-C3411HC Frequency control Transmit frequency (USA) Crystal controlled PLL synthesizer Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz For Wi-Fi enabled model (NG-S3411W): 2.
Specifications are subject to change without notice. Copyright © 2022 VTech Communications, Inc. All rights reserved. 08/22. NG-S3411_NG-S3411W_NG-C3411HC_UG_V4_CEC_US_2022.08.
