Frequently Asked Questions

"No Signal" or "No Input" Messages Are Appearing On My
Screen
If you are getting a message on one of the screens that says "No Signal" or "No
Input" see below for some troubleshooting tips!
 - Make sure that you have BOTH a video AND power feed going to each screen.
Unless your laptop has a USB-C with Display port or a Thunderbolt 3 port you will
need to use 2 cables per screen to it to function. (1 HDMI video cable and 1 USB-C
cable power)
 - If you are using a USB-C port on your laptop along with a single USB-C 90
degree to USB-C cable for power and video, make sure that your laptop supports video
over this USB-C port. Search for your laptop user manual online for these details.
 - If you are using a USB splitter or USB-Hub try plugging the cables directly into
the laptop ports instead of the hub or splitter and see if that fixes the problem. Most
splitters and hubs split the power from a single USB port thus restricting the required
power supply to each screen.
The Screens Won't Turn On Click here to look up how your
laptop will connect to the Tri-Screen
If your screens won't turn on then you first need to check your connections.
 - Make sure that you have BOTH a video AND power feed going to each screen.
Unless your laptop has a USB-C with Display port or a Thunderbolt 3 port you will
need to use 2 cables per screen to it to function. (1 HDMI video cable and 1 USB-C
cable power)
 - If you are using a USB-C port on your laptop along with a single USB-C 90
degree to USB-C cable for power and video, make sure that your laptop supports video
over this USB-C port. Search for your laptop user manual online for these details.
 - If you are using a USB splitter or USB-Hub try plugging the cables directly into
the laptop ports instead of the hub or splitter and see if that fixes the problem. Most
splitters and hubs split the power from a single USB port thus restricting the required
power supply to each screen.
Next, make sure that you are using the correct combination of cables. Read through the
section above for more info on the correct cables.