Table Of Contents TABLE OF CONTENTS ....................................................................................... 1 CONTACT INFORMATION ................................................................................ 11 CONTACT INFORMATION .......................................................................... 11 Version....................................................................................................................... 12 Regulatory Policy Compliance .........................
I........................................................................................................................... 22 J.......................................................................................................................... 22 K.......................................................................................................................... 23 L.......................................................................................................................... 23 M .
Bar Code Guns.....................................................................................................................................31 Bar Code Wands...................................................................................................................................31 Overview.................................................................................................................... 31 Procedures ...........................................................................
Maintenance Port...............................................................................................................................42 Bar Code Port ....................................................................................................................................42 Overview..................................................................................................................... 43 Procedures.............................................................................
Sampling Noise with the Terminal......................................................................................................54 Training the Talkman Terminal to Recognize an Operator's Voice ....................................................54 Task Dialog ........................................................................................................................................54 Phonetic Alphabet .......................................................................................
Daily Tasks ..............................................................................................................................66 Troubleshooting.......................................................................................................................66 WORKING ZONE ............................................................................................... 67 Adding a Terminal to the Network ................................................................. 67 Purpose ...........
Purpose ....................................................................................................................... 82 Procedure .................................................................................................................... 82 Conditioning a Talkman® OPEN Battery ...................................................... 84 Purpose ...................................................................................................................................
Purpose .................................................................................................................................106 Procedures ............................................................................................................................106 Erasing One Word............................................................................................................................106 Erasing the Entire Response ............................................................
Before You Begin....................................................................................................... 121 Procedure .................................................................................................................. 121 Purpose ................................................................................................................... 122 Procedure ................................................................................................................
Removing the Headset..............................................................................................................
Contact Information Contact Information For returns, technical support, or other customer service issues, contact Customer Service at support@vocollect.com, 412.829.8145, or toll free at 866.VOCOLLECT. For sales or any other inquiry, please contact Vocollect at info@vocollect.com, 412.829.8145, or toll free at 866.VOCOLLECT. Vocollect 701 Rodi Road, Suite 200 Pittsburgh, PA 15235 t) 412.829.8145 Toll-free) 866.VOCOLLECT (866.862.6553) f) 412.829.0972 w) http://www.vocollect.com e) info@vocollect.
Talkman® T2 System Version and Compliance Information Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal.
United States/Federal Communications Commission Canada/Industry Canada Electromagnetic CompatibilityImmunity of Information Technology Equipment (ITE), which consists of: EN61000-4-2; ESD EN61000-4-3; Radiated Immunity EN61000-4-6; Conducted Immunity EN61000-4-11; Voltage Interruptions FCC Part 15, Class B: Code of Federal Regulations, Title 47 Telecommunication Part 15-Radio Frequency Devices ICES-003: Industry Canada InterferenceCausing Equipment This product may contain one of these radio devices.
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classes B est conforme à la norme NMB-003 du Canada. N773 Warning: The Talkman T2 terminal is a class B product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures.
Using the Online Help System The Vocollect online help system is your key to finding answers to questions that you have about the Talkman® system. This topic contains a brief description of the help system, including basic instructions for navigating through the help topics and finding the information you need.
and icons denote that a particular branch of the tree has been expanded and that The you are viewing all of the topics under a particular heading. Index Tab The Index tab contains a complete index of all of the information that can be found in the online help system. This tab is useful if you would like to search for a topic using keywords that describe the topic. To use this tab, follow these steps: 1. Click on the Index tab. 2.
Note: AND is the default operator. Therefore, if multiple words (without quotation marks) are typed into the keyword box and no operator is specified, the words are treated as if you had selected AND. The following table describes the uses of the different operators.
quickly and efficiently. To add a topic to this tab, follow these steps: 1. Use one of the other tabs (Contents, Index, or Search) to access the topic that you wish to add to the Favorites tab. 2. With the particular topic open in the right pane of the help system, click on the Favorites tab. The name of the topic that you opened appears in the Current topic box at the bottom of the tab. 3. Click the Add button at the bottom of the Favorites tab. The topic is added to the topics list displayed on this tab.
#|a|b|c|d|e|f|g|h|i|j|k|l|m| n|o|p|q|r|s|t|u|v|w|x|y|z # 10Base-2: An Ethernet local area network capable of transferring 10 Mb of data per second via thin coaxial cables that can be up to 185 meters long. a administrator: A broad term that encompasses anyone managing any aspect of a Talkman® T2 system. Shift supervisors, warehouse supervisors, system administrators, systems analysts, and even information systems personnel may all serve as administrators in some fashion.
BSD: Berkeley Software Distribution. A version of the Unix operating system. buffer: A unit of memory that holds information temporarily. burn: To load software code onto a terminal. c chase assignment: An assignment that consists of reported shorts. When a reported short is replenished, administrators can include it in a chase assignment in order to fulfill the pick associated with the reported short. Chase assignments are also referred to as shorts assignments and scratch assignments.
that it is possible to distinguish the desired DS signal from background radio frequency (RF) noise and it can withstand some interference. DS systems typically use only one of the available channels and do not change channels in the course of normal operation. If there is interference on one of the channels, the system is configured to use a different channel. There are three non-overlapping channels for DS systems governed by the FCC. DNS: Domain name system.
FTP: File transfer protocol. A way for a server that is storing files to send those files to another computer (such as a Talkman terminal). FTP also allows the other computer to send files to the server. g h high noise: A working environment with noise exposure at or above 85 decibels (dB) averaged over 8 working hours, or an eight-hour time-weighted average (TWA). The Occupational Safety & Health Administration (OSHA) explains this designation more fully at http://www.oshaslc.gov/Publications/osha3074.
k l LAN: Local area network. A LAN consists of computers in a physically limited location, linked for information exchange and sharing. Lemo® connector: The input/output (I/O) ports on the Talkman OPEN terminal are Lemo connectors (except for the speaker connector). Peripheral products (such as headsets and bar code readers) and serial cables provided by Vocollect, are modified with Lemo connectors that attach to the I/O ports on the Talkman terminals.
n name resolution: Defines a correlation between host names and IP addresses, and between service names and port numbers. Terminals can use this information to look up IP addresses and port numbers when host names and service names have been used to define a host connection. noise sample: A Talkman® terminal must be able to distinguish an operator's voice from any other noise (background noise) that is going on around the operator.
single instance of an application. q QTERM-J10™: A device used to visually display information (such as vocabulary words during enrollment training); a trademark of the QSI Corporation. r radio files: The firmware that is loaded onto a Talkman® terminal's radio card. radio range: The area in which a Talkman® terminal stays in contact with an access point as determined by a site survey.
fulfill a pick. This does not necessarily mean that the units are not in the warehouse, just that they are not at the pick location. Shorts are also referred to as scratches, exceptions, cuts, markouts, or redlines. shorts assignment: An assignment that consists of reported shorts. When a reported short is replenished, administrators can include it in a shorts assignment in order to fulfill the pick associated with the reported short.
according to the site's operations. TCP/IP: Transmission control protocol/internet protocol. TCP allows two computers to connect to one another for the primary purpose of transferring data. The sending computer continues to send until the receiving computer confirms that it has successfully received the data. IP determines how the sending computer packets and addresses the data. template: The information that is necessary for a terminal to recognize a single word spoken by a specific operator.
windows can be moved and sized. In a Windows environment, more than one window can be open at a time. windscreen: The soft foam covering over a headset's microphone. The windscreen protects the microphone from dirt, moisture, and other environmental factors that can decrease the Talkman® terminal's ability to understand an operator.
Hardware Access Points • • Overview Specifications Overview An access point is a hardware device that is connected to the wired network and receives information from and sends information to Talkman® terminals via radio communication. A terminal must be in radio range (as determined by a site survey ) of an access point for information exchange between the Talkman terminal and any computer connected to the network.
Aironet 3500 802.11 2.4 GHz Aironet 4500 802.11 2.4 GHz Aironet 4800 802.11 2.4 GHz Cisco Aironet 350 802.11b 2.4 GHz Lucent Orinoco 802.11b 2.4 GHz Lucent WaveLAN 802.11 2.4 GHz Lucent WaveLAN 802.11 2.4 GHz Proxim 802.11 2.4 GHz Symbol LM4111 802.11b 2.4 GHz Symbol Spectrum24 802.11 2.
Bar Code Readers • • • Overview Procedures Specifications Overview The Talkman® system supports the use of bar code readers, including both wand and gun styles. Bar code readers have a connector with a blue bend relief. The connector end of the bar code reader is attached to the blue port on the Talkman terminal. A holster is provided with the bar code wand. The holster clips on to the operator's clothing or belt. Place the bar code wand into its holster when not in use.
The Talkman® T2 terminal is powered by a battery that was designed by and specially made for Vocollect. The battery is available in two models: standard and high capacity. The primary difference between the two models is the length of time that the batteries will power a terminal before they need to be recharged. The standard battery does not provide the extended runtime that is achieved by using the high capacity battery.
• • • Note: The drop test failure criteria consists of the following: 1. A split or separation of the ultrasonic weld joint greater than one linear inch. 2. Inability to meet open circuit voltage, serial number input, thermistor output, and charge tests. Minor cosmetic damage to the battery, such as scratches and dents, is acceptable. Environmental specifications: The battery pack halves are sonically welded together to protect the internals from water and dust.
• Humidity: 95% non-condensing Rain/dust: IP67 The pin out from left to right (when looking at the contacts with the battery's label facing down) is as follows: Battery + Thermistor ID Data Battery - Cleaning Battery Contacts It is recommended that a brush similar to the one found at the following link be used to clean the contacts on the battery. Gently brush the contacts to clean away dirt and other obstructions that might prohibit them from making a solid connection. http://web-tronics/852.
mount feet) Width Width (with desk mount feet) Height Height (with desk mount feet) Power Operating Temperature Storage Temperature Humidity cm) Approximately 2.5" (6.5 cm) Approximately 5" (12.7 cm) Approximately 5.25" (13.3 cm) Approximately 5.375" (13.
Vocollect sells two types of mounting clips: 1. Slim Belt Clip This clip is used to connect a terminal to the customized Talkman T2 belt. 2. Heavy Duty Belt Clip This clip is used to connect a terminal to the customized Talkman OPEN belt (i.e. the belt that is sold with Vocollect's previous Talkman terminal).
been designed for use in a freezer or dairy environment. Another difference between the two headsets is the temperature range in which they will operate. For more information about the temperature ranges, see the Specifications section below. Each headset and microphone unit comes with a windscreen. Windscreens reduce breathing and other background noises that can make it hard for the terminal to understand what an operator is saying.
Portable Printers • • • Overview Procedures Specifications Overview The Talkman® terminal supports the use of portable printers. The end of the portable printer cable is connected to the red port on the Talkman terminal. The terminal's configurable parameters must be configured to match the default settings of the printer in use, including the baud rate , parity, stopbits, and word length. Refer to the Configurable Parameters Table and your portable printer's manual for more information.
Remote Listening Systems • • • Overview Procedures Specifications Overview The remote listening system (consisting of two Maxon® 49-HX Communicators) allows trainers, administrators, or other operators to listen in on the conversation between an operator and the Talkman® terminal that he/she is currently using. Two Maxon 49-HX Communicators create a wireless speaker system.
Operators wear Talkman terminals on their waist by connecting the terminal, via a specially designed clip, to a customized belt that is purchased from Vocollect. A headset with an attached microphone allows the operator to hear the Talkman terminal's instructions or questions. The microphone lets the operator talk to the Talkman terminal to request information or enter data. The Talkman terminal may ask a question that the operator can then answer, or it may give instructions to the operator.
meets the MIL STD 810F specification for shock and vibration.
5 Analog Ground Primary Microphone Boom Switch Digital Ground Battery + 6 7 8 9 Maintenance Port Pin 1 2 3 4 5 6 7 8 9 Function Digital Ground +5 Volt Output Audio Line Out Analog Ground RXD (receives data into the terminal) TXD (transmits data from the terminal) Battery Temperature Digital Ground +12 Volt Input Bar Code Port Pin 1 Function Scanner ID Input 2 +5 Volt Output 3 Not Used 4 Not Used 5 RXD (receives data into the terminal) 6 TXD (transmits data from the terminal) 7 Not Used 8 Digital Gro
to clean the contacts on the terminal (i.e. the terminal's battery contacts as well as the contacts on the terminal's peripheral connector plate). Gently brush the contacts to clean away dirt and other obstructions that might prohibit them from making a solid connection. http://web-tronics/852.html The brush found at this link is a small, inexpensive, three-row toothbrush style, general cleaning brush. It is made of natural, stiff hog hair bristles and has a 7 3/4" plywood handle.
Operating Temperature Storage Temperature Humidity 72 W Uses standard IEC 630 cord 50° to 113° F (10° to 45° C) -22° to 158° F (-30° to 70° C) Functional to 90% noncondensing Note: It is recommended that a brush similar to the one found at the following link be used to clean the contacts on the terminal charger. Gently brush the contacts to clean away dirt and other obstructions that might prohibit them from making a solid connection. http://web-tronics/852.
Thread Cordura 1000 Velcro® T-70 nylon, size 69 Used for edge binding bias tape Used to hold the cover flap down 45
Visual Training Devices • • • Overview Procedures Specifications Overview Visual training devices enable operators to read the words they need to say during the enrollment training process. Vocollect recommends the QTERM-J10. A QTERM-J10 device has an liquid-crystal display screen that displays words that an operator needs to train. Operators are more likely to speak in their normal conversational tone when reading the words than when hearing the Talkman® terminal say the words during training.
Wired Portable Speakers • • • Overview Procedures Specifications Overview The portable speaker (Radio Shack® Mini Amplifier Speaker), which is directly wired to the Talkman® terminal, allows trainers to listen in on the conversation between an operator and the Talkman terminal that he or she is currently using. For information about physically connecting the wired portable speaker to a Talkman terminal, see Connecting & Disconnecting Peripherals.
Learning Zone LED Indicators The following information lists the majority of the possible states of the LED indicator on the Talkman® terminal. Click the link that best describes the state (blinking one color, flashing between two colors, off, or solidly one color) and color (red, green, orange) of the indicator. Try the steps in sequence, one at a time, until the problem is resolved. Do not skip one step in favor of a later step. Do not continue with other steps once the problem is fixed.
terminal is busy performing some internal action, such as changing the task (see Loading a Task onto a Terminal). It will also blink red while in a terminal charger until it is ready to use, and then it will blink green. The terminal will also blink red during some parts of the firmware loading process. Warning: Do not remove the battery or power when the LED indicator is blinking red. If the terminal is in a terminal charger, do not remove it from the charger when the LED is blinking red.
Talkman Terminal). Note: When a terminal is powered off, the indicator will turn red first and then turn off. When the indicator is off and it should not be 1. Make sure the battery is properly installed (see Changing a Battery). 2. Turn the terminal on (see Turning On a Talkman Terminal). 3. Make sure the terminal is properly placed into a terminal charger (see Placing a Talkman Terminal into a Terminal Charger).
Operator Overview • • • The Talkman® system Talkman® terminals and accessories Using the Talkman® terminal The Talkman® System The Talkman® system is a verbal computing system that can be used for a variety of laborintensive tasks including warehouse order picking, factory floor inspection, and mobile data collection. The Talkman system consists of Talkman terminals and a host computer, both running Talkman software.
6. The access points transmit the data to the host computer . 7. The host computer then processes this data using the host application and sends the next instruction for the operator back across the radio network. In this example, the next instruction is how many product items the operator should pick at the location.
• Task dialog Overview Since the Talkman terminal is worn on the waist, operators are free to use their hands to inspect items, pick products, or repair defects. Operators do not have to use hands or eyes to read from labels, lists, or an electronic display. There are a few button controls on the Talkman terminal, but almost all interaction with the terminal is done with the operator's voice. Voice prompts from a terminal, heard through the headset, direct operators on what actions to take.
When the Talkman system is installed at your site, the task dialog is customized by Vocollect according to your site's operations. Some sites have more than one task dialog due to the complex nature of their operations.
Phonetic Alphabet Use the words below to say letters to a Talkman® terminal. Digit strings (i.e. a few numbers in a row) should be spoken naturally with no pause between the digits. For instance, if the check digit is CT-120, say, "charlie tango one two zero.
Solution Zone Other Issues Sometimes you will not see an LED indicator change or hear an error message, but will see some other sign of trouble. Click the description below that most accurately describes what you see. Follow the steps in sequence until the issue is resolved; start with the first option and see if that solves your problem before moving on to the second, and so on.
Operator in Pick Manager topic found in the QuickPick online documentation. 2. Verify that the Pick Manager system is up and running. 3. Make sure you are in radio range of an access point. 4. Verify that VISocketODBC is running. For details about VISocketODBC, refer to the VISocketODBC online documentation. 5. Reboot the terminal. I can't get my battery on. 1. Make sure you are placing the battery on correctly. See Inserting a Battery. 2.
My bar code reader won't scan. 1. Make sure the bar code scanner is plugged into the terminal properly. See Connecting and Disconnecting Bar Code Readers. 2. Try a different bar code scanner. 3. Try connecting the bar code scanner to a different terminal. If the bar code scanner is damaged, send it back to Vocollect for repair. See Sending Equipment Back for Repairs. 4. Verify that the (task).vcf contains the correct bar code configurations. See Changing Configurable Parameters.
Terminal. 2. Ensure that the headset is properly connected to the terminal. See Connecting & Disconnecting Peripherals. 3. Take a background noise sample. See Sampling Noise. 4. Ensure that you are using your own template. Press the gray operator button and listen to the operator name. If the name is not yours, load your template . See Loading an Operator Template onto a Terminal. 5. Retrain the word. See Retraining a Word. 6. Make sure you are using valid words in response to the prompt.
Operator in Pick Manager topic found in the QuickPick online documentation. The Talkman terminal keeps shutting off. 1. Change the Battery. 2. Make sure you are placing the battery on correctly. See Inserting a Battery. 3. Check the battery compartment on the terminal to make sure it is not damaged. If it is damaged, send the terminal back to Vocollect for repair. See Sending Equipment Back for Repairs. 4. Check the host computer for crash dump files with this terminal's specific serial number.
The Talkman terminal will not load an operator template. 1. Make sure you are loading the operator properly. See Loading an Operator Template onto a Terminal. 2. Make sure the operator has created a voice template . See Creating Operator Voice Templates. 3. Make sure the operator's team is selected. See Loading an Operator Template onto a Terminal. 4. Make sure the operator's template has been imported to the FTP server.
Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures • • • General Information Procedure Packaging General Information Warning: If you are sending a terminal back for repair, you must delete the terminal from Terminal Manager. For details about Terminal Manager, refer to the Terminal Manager topic found in the Talkman Management Software online documentation. Failure to remove the terminal from Terminal Manager will cause problems with your system.
• • Whether a loaner is required or requested Whether the product is covered by warranty or extended service plan (ESP) • Write down the RMA number that Customer Service gives to you. Customer Service will also fax or e-mail the RMA form to Canadian and European customers. Those customers should be sure to include a copy of the form with the shipment. • • • Include the RMA number on the shipping label, if shipping items to Vocollect. Package the equipment according to the packaging instructions.
Training Zone Operator Training When training a new operator, be sure to cover all of the following topics. For more information on training new operators, including how to print training packets from this page, refer to the Training Setup topic found in the Talkman Management Software online documentation.
• Creating an Operator Voice Template (enrollment training) Daily Tasks During this section, operators learn how to actually use the terminal to complete an assignment. They begin by starting the terminal and preparing it for use. They then learn to use the voice and button controls discussed in the previous section. They learn how to retrain words, control the terminal during an assignment, and shut it down properly at the end of their day.
Working Zone Adding a Terminal to the Network • • • Purpose Before You Begin Procedure Purpose This document contains instructions for adding a new or repaired Talkman® terminal to the network. Note: Before adding a repaired terminal to Terminal Manager, verify that the terminal was previously deleted from Terminal Manager. Before You Begin Before a terminal can be recognized in Terminal Manager and before it can be added to your site's network, the terminal must first be properly configured.
the same as the one used at your site, you must change the firmware by loading the flash image file (.ffi) and bootblock file (.bbi) with the correct firmware version onto the terminal. Note: You may need to scroll to the right until you can see the Cur. Software field. 5. Rename the terminal. For details about renaming a terminal, refer to the Renaming a Terminal topic found in the Talkman Management Software online documentation.
setting, the terminal will say, "This is highest." If the pitch of the voice is at the lowest possible setting, the terminal will say, "This is lowest." Note: You can exit from this menu without changing the pitch level by pressing the yellow play/pause button before you press the operator button. 5. When the pitch reaches the level you want, press the operator button to save the new pitch setting.
• • Purpose Procedures Purpose This document explains how to adjust the volume of the voice that the Talkman® T2 terminal uses to issue prompts to operators. Procedures Operators may adjust the volume using either: • • Button Controls Voice Controls Button Controls To adjust the volume using buttons, perform the following steps: 1. Make sure that the terminal is either on or sleeping. The LED indicator should be either solid green or blinking green. 2.
Assembling a Talkman® OPEN Battery Housing Housing • • • Purpose Before You Begin Procedure Purpose This document contains instructions for assembling a battery housing for batteries used with the Talkman® OPEN terminal. This procedure applies only to sites that use battery housings. Before You Begin Vocollect recommends using battery housings to protect batteries. For more information on the batteries used with Talkman OPEN terminals, see Talkman® OPEN Batteries.
4. Place the battery into the battery section. Note: Line up the three contacts on the battery with the three contacts on the label inside the battery section. Make sure that the contact side of the battery is up (see Image 2). Image 2: Battery in Battery Section 5. Position the contact section so that the three square holes are to the right and the two complete rounded holes are at the front. 6. Remove the five pronged battery contacts from the plastic bag. 7.
8. Make sure the prongs are separated and completely seated in the square holes. 9. Place the battery section on top of the contact section so that the cut-out feature of the battery section is away from you. The two complete holes on the battery section and the two complete holes on the contact section should be lined up. 10. Firmly hold the two sections together and flip the housing over so that it is laying on the battery side (see Image 4). Image 4: Battery Housing Assembly Ready for Screws 11.
Caring for Headsets & Microphones • • Purpose Routine Maintenance Purpose This document describes the proper methods of caring for headsets, microphones, windscreens, and earpieces on a routine basis. For more information on headsets and microphones, refer to Headsets, Microphones, Windscreens & Earpieces. Routine Maintenance The headsets and microphones used with the Talkman® system are delicate pieces of electronic equipment. Proper care will ensure that they work well for a long time.
After the LED indicator turns red, the terminal says, "Powering off" and the LED indicator eventually turns off. Warning: Do not remove the battery until the LED indicator is off. If you remove the battery when the terminal is on or sleeping, any collected data could be lost. 2. Hold the terminal in one hand with the battery compartment facing toward you. 3. Press the battery release button all the way down until the top of the battery pops up from the battery compartment.
Changing Configurable Parameters • • • Purpose Before You Begin Procedures Purpose This document contains instructions for changing the configurable parameters of a Talkman® terminal. Several general parameters, as well as those associated with the operator and the task, can be reconfigured to optimize the Talkman system. The Talkman terminal has default settings for all parameters. If your site uses the default setup, you usually do not need to make changes to the configurable parameters.
To change this type of parameter, see Changing Task and Operator Parameters. Parameters that Apply to an Operator Some parameters apply to a particular operator, regardless of the task, but not to all operators. These parameters should be set in the operator file. For instance, let's assume an operator would like a terminal to stay on for a longer period of time before automatically turning off when he or she is not speaking.
Precedence Order of Parameter Settings Any task, operator, or terminal hardware parameters can be set in the (task).vcf file, the (operator).vcf file, or the configuration block (.cci) file. They can even be set in all three places at the same time. Obviously, this can mean that a parameter could potentially have two different settings in two different files. If this occurs, the setting in the configuration block overrides anything in the task or operator files.
This will open a blank Notepad file. 2. Navigate to and open either the existing task.vcf in \program files\Vocollect\Talkman Software\Task or the existing operator.vcf file in \program files\Vocollect\Talkman Software\Task. Note: If a (task).vcf or (operator).vcf file has already been created for this task or operator, open that file, located in the \Talkman\Task or \Talkman\Oper directories, respectively, on the FTP server. 3. Type in the parameter(s) to set.
• Procedure Purpose This document contains instructions for charging a battery. Talkman® T2 terminal batteries can be charged in one of two ways: • Leave the battery connected to a terminal and place the terminal into a terminal charger. For more information, see Placing a Talkman Terminal into a Terminal Charger. • Remove the battery from the terminal and place the battery into a battery charger.
Solid Red Off Blinking Red Off Blinking Red, then Off Blinking Green, then Off Blinking Orange Off Solid Orange Solid Green malfunctioning; return for service. Charger module is malfunctioning; return for service. Charger module is malfunctioning; return for service. be used. Charger module is malfunctionin g; return for service. Charger module is malfunctionin g; return for service.
cleaning brush. It is made of natural, stiff hog hair bristles and has a 7 3/4" plywood handle. This brush is excellent for general circuit board cleanup. Procedure To charge a battery, perform the following steps: 1. Make sure the battery charger module(s) is powered. The orange power light (i.e. LED indicator) on the left end of the battery charger should be lit. 2. Remove the battery from the Talkman terminal. See Changing a Battery for detailed instructions. 3.
yellow play/pause button at this point. 5. When you hear the speaker you want to use, press the operator button to select that speaker.
Conditioning a Talkman® OPEN Battery • • • Purpose Before You Begin Procedures Purpose This document contains information about conditioning a Talkman® OPEN battery. Note: If you have a cradle labeled CR-002-x, you do not have to carry out any of the following procedures to condition your batteries. The new cradles contain the Pulse Power™ charger which charges batteries in such a way that they will not suffer memory effect.
Configurable Parameters The name, description, and legal values of most of the common parameters appear in the following tables. Warning: Changing configurable parameters could affect the Talkman® system's performance. Please contact Vocollect before you make any changes to these parameters. Note: These tables include only parameters that customers may edit. Default values are highlighted in yellow. Where no value is highlighted, there is no default value.
ChangeTaskEnabled Event_Cradled_Timeout Event_Poweroff_Timeout Event_Term_Powered_On_ Timeout character on the bar code port as required by the bar code reader. When enabled, allows the user to change the task from the terminal.
FlashODR LowFlashThreshold LowFlashWarningThreshold MaxSpeakAsNumber NoSpeechHeardRetryCount NoTalkOverPriorityPrompt parameter. Selects between storing ODRs to flash prior to sending or sending them directly from RAM. Sets the amount of flash memory that is allocated for storage of OFF files. The OFF files are created when the terminal is powered off. This parameter insures that there is always enough memory available to properly power off the terminal.
speech input. If set to 1, SpeechOutSpeechIn Delay determines how much of the priority prompt can be talked over. ODRConfirmationByte OutputVolume PrinterBaud PrinterFlowControl PrinterParity PrinterPort PrintStopBits It is possible to guarantee that an output data record (ODR) was acted upon by the host application by forcing the terminal to wait for the host application to confirm the receipt of the ODR. This parameter is used to enable the receipt confirmation.
PrinterTermChar1 PrinterTermChar2 PrinterWordLen RadFtpHost RadFtpPswd RadFtpUser RestartTask SpeechWaitSecs printer port. Defines the first character that terminates a string of characters generated during a printer read as required by the printer. Defines the second character that terminates a string of characters generated during a printer read as required by the printer. The number of bits per character on the printer port.
attempts to transfer data over the radio frequency network. By default, a terminal's radio card will always try to run at the maximum rate for that card. This parameter is used to set that maximum rate to a lower rate.
Controls the speech rate (faster or slower) of the terminal's voice. Sets the maximum speech rate of the terminal's voice. 1-9 6 TTSSpeechRateMin Sets the minimum speech rate of the terminal's voice. TTSVoice Controls the gender (male or female) of the terminal's voice. Controls the volume (louder or softer) of the terminal's voice.
BlueStreak_Frontend_ PrintBackgroundInterval BlueStreak_Train_ EmbeddedMiddleWord BlueStreak_Train_ MaximumUttSeconds BlueStreak_Train_ RandomizeEnable more words to be accepted. For example, in applications where the operator is constantly talking, changing this parameter to a negative number (-0.5 is a good number to start with) may result in better overall system recognition performance.
Configuring a Terminal • • • Purpose Before You Begin Procedure Purpose This document contains instructions for configuring a Talkman® terminal by loading a configurable parameters (.cci) file onto a terminal. If you want to change the configurable parameters found in a terminal's task or operator files, see Changing Task and Operator Parameters in the Changing Configurable Parameters topic.
Configuring Remote Remote Listening Systems • • • Purpose Before You Begin Procedure Purpose This procedure explains how to set up Vocollect's recommended model of remote listening system, the Maxon 49-HX Communicator, in order to train a new operator. Before You Begin You will need the following items: • • Two Maxon 49-HX Communicator kits (one to transmit and one to receive).
Image 1: Inserting 1/8" Plug into Remote Jack. 8. Slide the holster onto the operator's belt. 9. Place the transmitting communicator into the holster on the operator's belt (see image 2). 10. Plug the 6-pin DIN connector on the 14" cable into the 6-pin DIN connector on the transmitting communicator. 11. Obtain a Talkman terminal audio cable. This cable is the one that has a red bend relief above its connector and an audio jack on the other end. 12. Locate the red connection port on the Talkman terminal.
8. Connect the communicator's headset. Note: If you are monitoring more than one operator, make sure each operator 's transmitting communicator is set to a different channel. One receiving communicator can listen to up to five transmitting communicators. Connecting & Disconnecting Talkman® T2 Peripherals Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal.
The terminal's connection ports are color-coded (with red, yellow, and blue arrows) to match the color on the bend relief of the peripheral device's connector cable. The connectors are keyed so that there is only one way to attach a peripheral's connector cable to the Talkman terminal. If you attempt to attach a peripheral incorrectly, you may damage both the terminal and the peripheral's connector.
1. Locate the yellow connection port on the terminal. This port is the one with the yellow arrow above it on the terminal. 2. Hold the headset's connector so that its release lever is on the bottom. 3. Tilt the connector and insert the top of it into the top slot of the terminal's yellow connection port. 4. With the top slot in place, tilt the connector down onto the terminal until the release lever snaps into place on the connection port.
4. Press the connector's release lever. 5. Tilt the bottom of the connector off the terminal. 6. Lift the connector up and off the terminal. Connecting and Disconnecting Remote Listening Devices To connect a remote listening device to a terminal, perform the following steps: 1. Obtain a Talkman terminal audio cable. This cable is the one that has a red bend relief above its connector and an audio jack on the other end.
Connecting and Disconnecting a Portable Printer To connect a portable printer to a terminal, perform the following steps: 1. Obtain a Talkman terminal maintenance cable. This cable is the one that has a red bend relief above its connector and both a serial connector and an audio jack on the other end. 2. Locate the red connection port on the terminal. This port is the one with the red arrow above it on the terminal. 3. Hold the maintenance cable's connector so that its release lever is on the bottom. 4.
Configuring Visual Training Devices • • • Purpose Procedure Troubleshooting Purpose This document explains how to configure the visual training device that Vocollect recommends (the QTERM-J10 hand-held terminal) for use in enrollment training with the Talkman® T2 terminal. Procedure To configure a visual training device for use with the Talkman system, perform these steps: 1. Verify that the training device is set up properly.
Creating Operator Voice Templates Templates (enrollment training) • • • Purpose Before You Begin Procedures Purpose In order for the Talkman® terminal to understand what an operator says, the operator must create a voice template through a process called enrollment training. Before You Begin During enrollment training, the Talkman terminal gives the operator words to say, and the operator says the words to the Talkman terminal.
Terminal) onto the terminal, and be sure the correct operator is active on the terminal (see Loading an Operator Template onto a Terminal). Procedures There are three methods used for creating operator voice templates: • • • Using Visual Training Devices Using Headsets Using Display Manager (For details about using Display Manager, refer to the Display Manager topic found in the Talkman Management Software online documentation.) Each method of creating voice templates is explained below.
8. Say "Four." The terminal says, "Please say the following words as they appear on the screen." Note: If you cannot see the words displayed on the training device screen, there may be a problem with the contrast on the device. Please refer to the manufacturer's documentation. 9. As each word appears on the device display, say it to the Talkman terminal. The terminal will prompt you with the same word at least four times; repeat the word each time it asks.
then beep periodically until all of the remaining voice templates have been created. Note: The majority of the voice templates are actually created at the same time that the operator is speaking the vocabulary words. During the beeping, the terminal will periodically speak the aforementioned phrase to alert the user that it is still busy. When the remaining voice templates have been created, the terminal will say, "Finished creating voice templates." The terminal will then go to sleep.
Erasing Spoken Responses • • Purpose Procedures Purpose This document explains how to use voice controls to erase information that an operator has given to the Talkman® terminal. Procedures Operators can erase the last words they have said to the Talkman terminal one word at a time, or they can erase the entire response they have just given to the current prompt. Note: Either command will work to erase a one-word response.
Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • • Purpose Before You Begin Procedure Troubleshooting Purpose This document contains instructions for assigning a task to a Talkman® T2 terminal using the terminal itself. You can also assign a task to a terminal group using Terminal Manager.
When the task is loading, the terminal says, "Loading task." When the task is done loading, the terminal says, "Task load complete." Troubleshooting Refer to the Error Messages topic found in the Talkman Management Software online documentation if you receive any error messages from the terminal during the task loading process. Loading an Operator's Templates onto a Talkman® T2 Terminal Note: The information in this topic applies specifically to the Talkman® T2 system.
The terminal says, "Please wait." At this point, the terminal retrieves a list of all operators who belong to the team that was selected. This process may take a few moments. The terminal then says, "Current operator is (operator name). Select new operator." 9. Press the + or button to scroll through the list of available operator names until you hear your name. Note: If you do not hear your name, press the yellow play/pause button to cancel this operation and start over from step 2.
not buckled, proceed to step 4.) 2. Pull up on the end of the belt (the end without the buckle) to separate its Velcro® tab from the belt's Velcro® strip. 3. Slide the end of the belt with the Velcro® tab all the way back through the buckle. 4. Slide the slim belt clip onto the end of the belt with the Velcro® tab. 5. Put the belt around your waist. 6. Slide the end of the belt with the Velcro® tab back through the belt's buckle. Pull the belt through the buckle until it fits comfortably around your waist.
Left Indicator Color Right Indicator Color If no terminal is in the charger... Off Off Normal state; no action is necessary. Solid Amber Off Charger module is malfunctionin g; return for service. If a terminal without a battery is in the charger... Normal state; place a battery into the terminal without removing the terminal from the charger. Charger module is malfunctioning; return for service. If a terminal with a battery is in the charger...
Off Solid Green Solid Red Off Blinking Red Off Blinking Red, then Off Blinking Green, then Off Off, but the terminal's LED indicator is on Off, but the terminal's LED indicator is on Blinking Orange Off Charger module is malfunctionin g; return for service. Charger module is malfunctionin g; return for service. Charger module is malfunctionin g; return for service. Charger module is malfunctioning; return for service. Charger module is malfunctioning; return for service.
follows the terminal, the battery, or the charger module; return the faulty equipment for service. Normal state; this state only Solid Solid Green Charger Charger module occurs for about a second Orange module is is when a terminal is removed malfunctionin malfunctioning; from the charger; if this state g; return for return for service. service. occurs for an extended period of time, it is an abnormal condition and should treated the same as the abnormal conditions listed above.
terminal is properly placed into the charger, the LED on the terminal will blink green four times a second (a terminal that is in sleep mode and not in a charger blinks once a second). (See Turning On a Talkman Terminal for more information on the status of the LED indicator when turning on a terminal.) If the LED does not turn on after 30 seconds, remove the terminal from the charger slot and then place it into the slot again. If the LED indicator still does not turn on, try another terminal charger slot.
Putting a Terminal to Sleep • • • Purpose Procedures Troubleshooting Purpose The Talkman® terminal tries to interpret everything it hears as a command. When an operator does not want a terminal to interpret what is being said (for example, when an operator is speaking to a co-worker), the operator should put the Talkman terminal to sleep. This document details the procedures for putting a terminal to sleep.
Purpose The purpose of this document is to explain how to reboot (i.e. reset) a Talkman® T2 terminal. Procedure Operators can use either of the following two reset methods to force a Talkman terminal to reboot and enter a state that is specific to the type of reset that has been invoked.
• List of operator templates to be sent to host computer • Task and operator name information • Field debug message information Task files and operator templates are stored to flash files as part of the task load and operator load operations. Therefore, these files and templates do not need to be saved to flash as part of the powering off process.
Removing a Talkman® T2 Terminal from a Belt • • • Purpose Before You Begin Procedure Purpose This document contains instructions for removing a Talkman® T2 terminal from the specially designed Talkman T2 belt clip. Before You Begin The main concept for operators to keep in mind with regard to the belt clip (which is used to mount the terminal onto the belt) and the terminal is that they are two separate entities. The clip should be attached to the belt at the beginning of a shift.
1. Make sure that the terminal is ready to use. Note: The terminal is ready to use when the LED indicator on the terminal is blinking green. If the LED is blinking red, the terminal is not ready to be used. Warning: If a terminal continuously displays a solid red light, contact your system administrator. 2. Pull up on the terminal to remove it from the terminal charger.
Repeating Prompts • • Purpose Procedures Purpose This document explains the various ways that an operator can get the Talkman® terminal to repeat prompts.
Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • • Purpose Before You Begin Procedure Purpose This document contains instructions for retraining a word while using a Talkman® T2 terminal. This procedure is performed if a terminal is having trouble understanding a word that an operator is saying.
the terminal then proceeds with the task from the point at which you left off. Note: The length of time that it takes for the terminal to compute the model for the word or digit that has been retrained is approximately five seconds for a word and twenty seconds for a digit.
process, there are some situations that may require operator intervention. If the sound is caused by the start of a constant background noise that is part of the operator 's normal working environment, such as the start of a freezer fan, the operator should restart the noise sample . If the sound is fairly constant but is not part of the normal working environment, such as coworkers talking, the operator should move away from the source of the sound and continue the noise sample as normal.
Talkman® Terminals & Terminal Chargers • • Placing a Talkman Terminal into a Terminal Charger Removing a Terminal from a Terminal Charger 124
Turning Off a Talkman® Terminal • • • Purpose Procedure Troubleshooting Purpose This document contains instructions for turning off a Talkman® terminal. Procedure To turn off a Talkman terminal, perform the following steps: 1. Press and hold the yellow play/pause button on the Talkman terminal until the LED indicator turns red. After a few seconds, the terminal says, "Powering off." At this point, the terminal turns off and the LED indicator light goes out.
Turning On a Talkman® Terminal • • • Purpose Before You Begin Procedure Purpose This document contains instructions for turning on a Talkman® terminal. Before You Begin Before you turn on a Talkman terminal, you should make sure that there is a charged battery properly connected to the terminal and that you have put on a properly connected headset. Procedure To turn on a Talkman terminal, perform the following steps: 1. Press the yellow play/pause button on the Talkman terminal.
After a brief pause, the terminal says, "Please wait." After another pause, the terminal begins asking questions or providing instructions according to your site's installation.
Using a Talkman® Terminal • • • • • • • • • • • • • • • • • • • • Adjusting Pitch Adjusting Speed Adjusting Volume Changing a Battery Choosing a Different Speaker Erasing Spoken Responses Loading a Task onto a Terminal Loading an Operator onto a Terminal Placing a Talkman® Terminal into a Terminal Charger Putting a Terminal to Sleep Rebooting a Talkman® Terminal Removing a Terminal from a Terminal Charger Repeating Prompts Retraining a Word Sampling Noise Turning off a Talkman® Terminal Turning on a Talkma
2. Disconnect any peripherals, such as a headset or bar code reader, that are connected to the terminal. 3. Hold the terminal with the battery compartment facing up and the terminal's buttons facing toward you. Hold the terminal cover so that the Velcro® flap is on top and the circular opening through which you will be able to access the terminal's buttons is facing toward you. 4. Open the Velcro® flap on the top of the terminal cover. 5.
Using a Terminal During Each Shift • • • Purpose Procedures Troubleshooting Purpose This document contains information about using a Talkman® terminal during each shift. Procedures • • • At the beginning of the shift During the shift At the end of the shift At the Beginning of the Shift Below is a list of procedures performed at the beginning of a shift. Some procedures may not be required at your site.
Adjust the pitch Erase a response Ask the terminal to repeat a prompt Change the task Use a bar code reader Reboot the terminal you would like the terminal to speak in a higher or lower voice you wish to change your last response you wish to hear the terminal's last prompt your site uses more than one task, you may use more than one task during a shift your site uses bar code readers only if directed in the procedures for error messages (found in the Talkman Management Software online documentation) or Oth
Using Bar Code Readers • • • Purpose Before You Begin Procedures Purpose This document contains instructions for scanning bar codes with bar code readers. There are two types of bar code readers: • • bar code wands bar code guns Before You Begin Terminals must be configured to work with bar code readers. If a terminal has not been configured, you must set the necessary parameters in the Talkman® T2 terminal's .vcf before using a bar code reader with the terminal.
4. Place the bar code wand back in its holster when your are finished (see Image 2). Image 2: Placing the Bar Code Wand into Its Holster Using Bar Code Guns When prompted by the task to scan a label using bar code gun, follow these steps: 1. Remove the bar code gun from its holster. 2. Hold the bar code gun a few inches above the label. 3. Squeeze and hold the trigger on the bar code gun. A red horizontal line appears (see Image 3).
4. Tilt and adjust the line until the terminal continues on to the next part of the task. In some instances, you hear a beep before the task continues. If no new prompt is given, scan the bar code label again. 5. Place the bar code gun into its holster when you are finished. Image 4: Placing the Bar Code Gun into Its Holster Talkman® T2 Voice & Button Controls Note: The information in this topic applies specifically to the Talkman® T2 system.
Operators can control the Talkman® T2 terminal using voice commands as well as buttons on the terminal itself.
transmitted to the host computer). Say again Note: If an operator says "Say again" more than once, the terminal will continue to repeat the last thing it said again and again. It will not back up any further than the previous prompt.
Waking a Terminal Up • • Purpose Procedures Purpose The Talkman® terminal tries to interpret everything it hears as a command. When an operator does not want a terminal to interpret what is being said (for example, when an operator is speaking to a co-worker), the operator should put the Talkman terminal to sleep (see Putting a Terminal to Sleep). Once a terminal has been put to sleep, the operator must return it to an on state in order to begin using it again.
Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal. • • Purpose Procedures Purpose This document describes the proper methods of putting on and removing headsets, as well routine maintenance for the care of headsets and microphones. For more information on headsets and microphones, refer to Headsets, Microphones, Windscreens, & Earpieces and Caring for Headsets & Microphones.
Vocollect Hardware Online Documentation, Version 1.0, June 2002 © 2002 Vocollect, Inc. All rights reserved. Vocollect product and company names, as well as their respective logos are trademarks or registered trademarks of Vocollect, Inc. All other product names mentioned herein are trademarks or registered trademarks of their respective owners. This online help system provides information for Vocollect customers who are using the Talkman system and its associated software.
