Vocera User Guide Version 4.
Copyright © 2002-2008 Vocera Communications, Inc. All rights reserved. Protected by US Patent Numbers D486,806; D486,807; 6,892,083; 6,901,255; 7,190,802; 7,206,594; 7,248,881; 7,257,415; 7,310,541; AU Patent Number AU 2002332828 B2; CA Patent Number 2,459,955; and EEC Patent Number ED 7513. Vocera® is a registered trademark of Vocera Communications, Inc. This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”).
Contents What's New .............................................................................. 13 Welcome to Vocera .................................................................. 15 Getting Started with a Badge ..................................................... 16 Getting Started with a T1000 Phone ........................................... 18 Device Features ........................................................................ 21 Badge Features ..............................................
Send Key .................................................................................. Power/End Key .......................................................................... Volume Controls ....................................................................... Display Screen ........................................................................... The Phone Menus ..................................................................... Messages Menu ....................................................
Using the Auto Answer Commands ...................................... 68 Using the Announce through Speaker Commands .................. 68 Advanced Commands .............................................................. 71 Calling Telephone Numbers ........................................................ Calling an Address Book Entry or Buddy ...................................... Sending and Receiving Numeric Pages ......................................... Redialing Phone Numbers .........................
Sending Text Messages to Vocera Devices ........................... 103 Sending a Text Message from a T1000 Phone ............................. 103 Sending a Text Message from an Email Program .......................... 103 Sending a Text Message from the User Console .......................... 104 Using a Standard Phone to Access the Genie ...................... 107 Types of Access to the Genie .................................................... Software and Configuration Requirements ...................
Why is my device chirping or beeping? ................................ 132 Why does my device beep when I'm talking to someone? ....... 133 Why does my device display say "Searching for Server"? ........ 134 How can I stop getting logged out when I charge my device? ......................................................................................... 134 Why does the Genie ask me to wait when I press Call? .......... 134 Why can't I receive calls or messages? .................................
Transfer a Call ......................................................................... Use Instant Conferences ........................................................... Send and Receive Numeric Pages .............................................. Block and Accept Calls ............................................................ Send Messages ....................................................................... Play Messages .........................................................................
List of Figures 1. Connecting badge attachments ................................................... 16 2. Installing the battery on a badge ................................................. 16 3. Proper ways to wear the badge .................................................. 17 4. Installing the battery on a T1000 phone ....................................... 18 5. Badge features .......................................................................... 23 6. Badge display with typical nurse call message .
36. Placing the battery onto the badge ............................................ 37. Charging the battery with the badge ......................................... 38. Wiping the badge .................................................................... 39. Do not immerse the badge in water .......................................... 40. Battery-level indicator ............................................................... 41. Phone in a single-bay charger .................................................
List of Tables 1. Status messages ........................................................................ 2. Indicator lights .......................................................................... 3. Device alert tones ...................................................................... 4. Device reminders ....................................................................... 5. Logging in and out .................................................................... 6. Recording names and greetings .
36. Getting other information ........................................................... 89 37. Touch tone responses ................................................................. 90 38. Using sites in "call" voice commands ........................................... 96 39. Logging in at a site you are visiting ............................................. 97 40. Placing a three-way conference call between different sites ............. 98 41. Adding and removing group members ...........................
What's New Vocera 4.1 provides significant enhancements to the previous version of Vocera. The following topics summarize the new features. See the Release Notes for a complete list of changes for this version. • New Voice Commands – Vocera 4.1 provides the following new voice commands: • Page GroupName. • Add me to multiple groups. • Remove me from multiple groups. • Start dictation. For more information about using the badge to record a dictation session, see the Vocera Dictation User Guide.
Max. SAR Measurement (1g) 802.11b: 0.216w/kg 802.11g: 0.
Welcome to Vocera Your Vocera badge or phone provides fast, simple, person-to-person communication over your company's wireless network. You don't need to memorize a number, and you don't need to page someone and wait for a response. Using voice commands, Vocera instantly connects you to the people you need to reach, reducing phone tag, overhead paging, and physically searching for a person. It also gives you the freedom to be mobile, even when you are expecting an important call.
Getting Started with a Badge Because Vocera devices uses voice commands, the system is easy to learn, and you can start using your badge or phone immediately. Getting Started with a Badge If this is the first time you are using a Vocera badge, you can get started right away by following these simple steps: 1. Charge the battery, if necessary. New batteries must be charged before use.
Getting Started with a Badge The badge will begin a startup sequence. Wait until the badge display reads Logged Out or shows someone's name. 4. Put the badge on, and make sure it is in the proper position. To get the best possible speech recognition, the microphone on the top of the badge should point toward your mouth and should be 6 to 8 inches (15 to 20 centimeters) from your mouth. Figure 3. Proper ways to wear the badge 5. Log in: Press the Call button and wait for the Genie to answer.
Getting Started with a T1000 Phone Getting Started with a T1000 Phone If this is the first time you are using a Vocera T1000 phonebadge, you can get started right away by following these simple steps: 1. Charge the battery, if necessary. New batteries must be charged before use. If the badge has already been used by someone else, check the battery level indicator on the phone display to make sure the battery has sufficient power.
Getting Started with a T1000 Phone Your phone is now ready to use. You can press the Call button at any time, wait for the Genie to answer, and then give the Genie a voice command, such as: "Call Jim Olsen." "Record my greeting." "Play my messages." For more information about Vocera commands, see Basic Calling on page 47 and Advanced Commands on page 71.
Getting Started with a T1000 Phone 20 ··· Vocera User Guide
Device Features The following topics explain the basic features of the Vocera badge and T1000 phone: • Badge Features on page 23 • T1000 Phone Features on page 35 • Common Features on page 43 Device Features ··· 21
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Badge Features The design of the Vocera badge is simple, so you can communicate quickly and easily and keep your hands free to do other tasks. The information in this chapter will help you become familiar with the badge features. Figure 5.
Call Button Call Button Press the Call button to begin and end all voice communications, such as making calls, sending and listening to messages, and recording your name and greeting. The Call button also has these other uses: • If the badge power is off, you can press the Call button to turn it on. • If the Genie asks you a question that requires a yes or no response, you can press the Call button to answer "yes.
Microphone and Speaker Microphone and Speaker The unidirectional design of the microphone enables it to gather and transmit speech, yet minimizes the amount of background noise that is picked up. You can adjust the speaker volume by using the buttons on the left side of the badge. See Adjusting the Volume on page 31. Display Screen The display screen on the back of the badge provides status information and a menu allowing you to view badge information and customize settings.
The Badge Menus • Pressing the DND/Hold button dismisses the screen saver and either places the badge in DND mode or puts a call on hold. The Badge Menus The display on the back of the badge shows a series of menu screens that comprise the top level of the menu system. To navigate through the menu system, you use the Up, Select, and Down buttons on the side of the badge: Figure 7. Badge selection buttons Use the Select button to choose a displayed item.
Main Screen In addition, when you have unread text messages, the envelope symbol appears, and when you have unplayed voice messages, the telephone symbol appears, as this illustration shows: Figure 9. Badge screen with message status The status message area may show one of the following alerts: Table 1. Status messages Status Message Meaning Name—not blinking The name of the person who is logged in to the Vocera system using this badge.
Messages Messages Your badge can display text messages that were sent from email accounts, the Vocera User Console, or an application that integrates with the Vocera system, such as a nurse call system. Figure 10. Messages icon When you select Messages, the display shows one subject line for each text message. A closed envelope symbol next to a subject means you have not yet read that message; an open envelope means you have already read that message.
Info Figure 13. Power Off icon Press the Call button to turn the power on again. Info The Info feature gives you information about the badge you are using and how it is connected to the network. Figure 14. Info icon Most of this information is intended to be used by your system administrator for diagnostic purposes. The Info menu provides the following information: • Battery. The battery strength is given in volts (V). The badge operates correctly when the battery level is 3.5 V or greater. • Badge MAC.
Custom Settings In the B2000 badge, this screen also displays the signal-to-noise ration (SNR) of the connection and plays a beep for the built-in survey tool that is used to configure badges. In the B1000A badge, this screen displays the proprietary CQ value that is used to configure badges. • SSID. The SSID of the access point the badge is connected to. Custom Settings The B2000 lets you customize the following badge settings: • The message font. See Adjusting the Message Font on page 30. • The volume.
Adjusting the Volume 4. If necessary, press the Up or Down buttons to move the highlight, then press the Select button to set the text message display and return to the main screen. Adjusting the Volume You can adjust the sound level for a headset or managed lanyard and the sound level for the badge speaker independently. There are two procedures for adjusting the volume: one for when the badge is idle, and one for when you are on a call. To adjust the volume when the badge is idle: 1.
Indicator Lights Figure 20. Adjusting speaker volume 6. Press the Select button to set the new level and return to the main screen. To adjust the volume when you are on a call: Do either of the following: • Press the Up button as many times as necessary to increase the volume to the level you prefer. • Press the Down button to decrease the volume. The change affects only the listening device in use at the time.
Anti-Microbial Protection Note: The Hold/DND button has a yellow indicator light that blinks to remind you that a call is on hold or that you have put the badge in Do Not Disturb mode. Anti-Microbial Protection Most exterior surfaces of the B2000 badge incorporate an antimicrobial additive from BioCote® to inhibit the growth of bacteria, mold, and fungi. This additive is molded into the badge material, and you cannot wear it off or remove it by scratching the badge.
Protective Sleeves The badge protective sleeve is available in a variety of colors. Contact your Vocera reseller for information. The antimicrobial BioCote additive is molded into the material for all colors of the protective sleeve except black. See Anti-Microbial Protection on page 33.
T1000 Phone Features The Vocera T1000 provides the one-touch, instant communication capability of a Vocera client in a familiar phone form factor. The information in this chapter will help you become familiar with the phone features. Figure 22.
Keypad Figure 23. T1000 phone features (back) Keypad The T1000 keypad allows you to dial phone numbers, send text messages to other Vocera users, or navigate interactive voice response (IVR) trees. You can also use the softkeys or the Navigation key to choose menu commands.
Navigation Key Figure 24. T1000 keypad Navigation Key The Navigation key is a small joystick or pointing stick at the center of the phone that is used to select menu items. Use your thumb to push the Navigation key up or down to select a menu item. To increase or decrease a setting (such as volume), use your thumb to push the Navigation key right or left. To make a selection, press down on the Navigation key.
DND Button DND Button The DND button places calls on hold and puts the phone in Do Not Disturb (DND) mode: • To hold a call, press the DND button while the call is in progress. To release the hold, press the button again. While a call is on hold, you can press the Call button to summon the Genie. When the Genie answers, you can call another user, check for new messages, or issue any other command.
Display Screen To adjust talk volume, press the upper or lower volume control buttons to increase or decrease volume. To use the volume controls to place a call, put the phone to your ear, press and hold a volume control button until you hear the Genie. Then say a command. Note: You can configure the phone to use the side buttons to place a call instead of adjust the volume. Display Screen The T1000 has a 1.
Sound Menu Sound Menu Use the Sound menu to adjust talk volume, ring volume, or to set the phone to vibrate. Config Menu Use the Config menu to configure your phone. The Config menu has the following selections: • Basic – sets basic phone properties for connecting to the Vocera system. • Advanced – sets advanced phone properties. • Restart Radio – restarts the phone's 802.11 radio with the current settings. • Reset to Defaults – resets phone properties to the default configuration.
Anti-Microbial Protection Figure 26. Phone protective sleeves The phone protective sleeve is available in black only. Contact your Vocera reseller for information. The antimicrobial BioCote additive is molded into the material for the protective sleeve. See Anti-Microbial Protection on page 41. Anti-Microbial Protection A topical solution from BioCote® is applied to the buttons and the plastic display screen of the T1000 phone to inhibit the growth of bacteria, mold, and fungi.
Anti-Microbial Protection 42 ··· Vocera User Guide
Common Features This section describes features that are common to the Vocera badge and the Vocera T1000 phone. Headset Jack The headset jack accepts an earphone/microphone-style headset (sold separately) for times when you want more privacy or when you are working in a noisy environment. When you attach a headset, the device's microphone operation is suppressed. The speaker is also suppressed unless you turn on the Announce through Speaker property.
Alert Tones and Notifications Your device may play any or all of the following reminders: Table 4. Device reminders Reminder Meaning Text Message Reminder Plays a tone every 15 minutes until you read or listen to a new text message. Voice Message Reminder Plays a tone every 15 minutes until you listen to a new voice message. DND Reminder Plays a tone every 15 minutes to remind you that the badge is in DND mode.
Commands The following topics describe voice commands you can use on both the Vocera badge and the T1000 phone: • Basic Calling on page 47 • Advanced Commands on page 71 Commands ··· 45
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Basic Calling Your Vocera badge or phone provides one-touch communication. To begin any kind of call or to record or play messages, press the Call button to summon the Vocera Genie. The Genie will answer with a tone, a prompt, or both (depending on the setting that is active for your device) and will then be ready to accept your voice commands. The following sections describe the most-frequently used voice commands, by category. Tables that summarize the commands follow.
Recording Names and Greetings If your organization shares Vocera devices, make sure you log out when you are finished using your badge or phone. Turning the power off or removing the battery does not log you out—the Genie remembers you are logged in when the device gains power again. When you place a phone or a badge and battery together in the charger, the system may automatically log you out, depending on a preference set by your administrator.
Placing and Receiving Calls Table 7. Playing the Welcome tutorial Action Recommended Voice Commands (examples in italics) Alternative Forms Listen to the welcome tutorial Play Welcome Tutorial. Play Welcome. Note: Although the T1000 phone allows you to play the badge tutorial, the information is specific to a badge and therefore may not help you learn how to use the phone. Placing and Receiving Calls Placing and receiving calls are the tasks you perform most frequently with a Vocera device.
Using Speak or Spell Using Speak or Spell The speak or spell feature allows you to contact users, groups, or address book entries by either speaking or spelling their names in a voice command. Spelling a name greatly improves speech recognition because you are effectively uttering many more syllables than when you simply speak a name.
Calling Inner Circle Members Calling Inner Circle Members In Vocera, the inner circle refers to a small set of users, groups, and address book entries that you are most likely to contact in a voice command. The inner circle improves speech recognition because you are statistically more likely to contact that small set of names than you are to contact names outside that set. For example, the Genie may have trouble distinguishing between the similar-sounding commands "Call Phil Rains" and "Call Phil Ray.
Calling with Department Names Note: You may hear confirmation prompts frequently when you first start using your Vocera device, as the people you call are added to your inner circle. As your inner circle becomes populated, you will hear these prompts less and less often. Calling with Department Names If your system administrator sets up departments, they are a convenient way to contact other users on the Vocera system.
Training the Genie To call a member of a group 1. Press the Call button. 2. Wait for the Genie to answer. 3. Tell the Genie to "Call the Group's name." The Vocera server searches for an available member of the group. If no one in the group is available, you will either be prompted to leave a message (which will be sent to all members of the group) or your call will be forwarded, depending on the way the system administrator or group manager has set up the group. Table 10.
Training the Genie The Genie asks you to repeat the name several times, then tells you, "OK, I've learned the name". When you train the Genie to learn the way you say commands, the Genie prompts you to record a short list of the most common commands, as well as keywords such as Yes, No, and the numbers zero through nine. You can press the Call button to skip through commands in the list, or you can quit at any time by pressing the Hold/DND button.
Training the Genie 2. When the Genie asks if you want to skip over the commands it has already learned, do either of the following: • Say "Yes" to have the Genie automatically skip commands you have recorded. The Genie prompts you to record only commands it has not already learned. • Say "No" so you can manually skip commands or record all of them again. The Genie prompts you to record each command, starting at the beginning of the list. 3.
Answering a Call Action Recommended Voice Commands Train the Genie to recognize the way you say common commands Learn commands. Train the Genie to recognize the way you say other commands Learn more commands. Delete all your learned commands Unlearn commands. Alternative Forms Answering a Call When someone calls your Vocera device, you will hear a tone, and the Genie may ask if you want to talk to the caller. The ring tones for a badge and a phone are different.
Ending a Call • Put the phone up to your hear, press and hold the side button until you hear the Genie prompt, and then answer No to reject the call. When you reject a call, the caller will be prompted to leave a message or forwarded to a destination you have chosen. See Forwarding Your Calls on page 80. If Auto Answer for Incoming Calls is enabled for your Vocera device, all of your calls will be connected immediately, without any action on your part. See Using the Auto Answer Commands on page 68.
Putting a Caller on Hold and Releasing the Hold 2. When you are done speaking, press the Call button again. Vocera ends the second call and returns to the original call. To refuse a waiting call: Do either of the following: • Press the Hold/DND button. • Ignore it. If possible, use the DND button to refuse the call and cancel the call waiting tone immediately. Vocera treats the second call as an unanswered call. The caller is either prompted to leave a message or forwarded to a destination you have chosen.
Sending and Receiving Messages When you put the badge or phone in DND mode, some calls may still be put through. VIP buddies or a person with VIP status can optionally interrupt DND mode, and an urgent call is always connected. The Genie tells VIP buddies and callers who have VIP Status that you are not accepting calls right now, and asks them "Do you want me to break through?" If they confirm, the Genie calls your Vocera device. (VIP Status is a permission granted by the system administrator.
Sending a Voice Message You can use the Save voice command or the SAVE MSG menu command to prevent Vocera from automatically erasing a message. The saved message then stays on the Vocera server until you explicitly tell the Genie to erase it. See the following topics for more information: • Commands You Can Use During Message Play on page 64 • Reading Messages on page 65 The Vocera server can store up to 20 text messages at a time, and you can save up to 10 of these messages.
Sending a Voice Email Action Recommended Voice Commands (examples in italics) Alternative Forms Send an urgent message to a user Record an urgent message for John Smith. Send an urgent message to John Smith. Send an urgent message to the members of a group Record an urgent message for Tech Support. Send an urgent message to Tech Support.
Listening to Messages Note: If you attempt to send a message to a user who does not have an email address, the Genie notifies you and cancels the message. If you attempt to send a message to a group, and a group member does not have an email address, the Genie notifies you and asks if you want to send the message to the members who have email addresses. Listening to Messages You can use the badge or phone to listen to either voice or text messages.
Listening to Messages Action Recommended Voice Commands (examples in italics) Alternative Forms Play messages from Marketing. Play voice messages from Marketing. Play my messages from Marketing. Play old (previously played) voice messages Play old messages. Play old voice messages. Play my old messages. Play old messages from John Smith. Play old voice messages from John Smith. Play my old messages from John Smith. Play old messages from Marketing. Play old voice messages from Marketing.
Listening to Messages Table 15. Working with text messages Action Recommended Voice Commands (examples in italics) Alternative Forms Play new (unplayed) text messages Play text messages. Play my text messages. Play old (previously played) text messages Play old text messages. Play my old text messages. Delete text messages Delete all text messages Erase all text messages.
Reading Messages Table 17. Commands during message playback Action Recommended Voice Commands Alternative Forms Delete the message you just played or are in the process of playing Delete. Erase. Save the message you just played or are in the process of playing Save. Archive. Play the next message Next. Skip. Replay the current message Repeat. Get the time the message was received Time stamp. Time. Get the date the message was received Date stamp. Date. Cancel message play Cancel.
Reading Messages If the message was sent from an email account, the subject line displays the first 12 or 13 characters of the message. 4. Use the Up and Down buttons to scroll through the list of messages until you see the message you want to read. 5. Press the Select button to view the selected message. The badge displays the body of the message, the sender's name or email address, and the date and time the message was received by the Vocera server.
Reading Messages 2. Use the Navigation key to scroll through the list of messages until you see the message you want to read, and then select it by pressing the Navigation key. The badge displays the body of the message, the sender's name or email address, and the date and time the message was received by the Vocera server. Note: There is a 115-character limit for all text messages.
Using Voice Commands to Set Device Properties Using Voice Commands to Set Device Properties A few voice commands let you set properties that control the behavior of your Vocera device. The system administrator sets default values for these properties. You can change them through the User Console or by using voice commands.
Using the Announce through Speaker Commands • When the Announce Through Speaker property is enabled, the B2000 provides call or message announcements through both the badge speaker and the headset. These dual announcements ensure that you will always be notified of an incoming call, even if your headset is temporarily off. After accepting the call, the audio is through the headset only.
Using the Announce through Speaker Commands 70 ··· Vocera User Guide
Advanced Commands Some commands require special Vocera permissions or are a little more complex than the commands described in Basic Calling on page 47. This chapter describes these commands. The commands are grouped by category. When a command requires special permission, it is marked by an asterisk (*) in the description. Your system administrator enables or disables permissions for each user. If you do not have permission to use a command that requires one, the Genie will tell you.
Calling an Address Book Entry or Buddy Use the same command to make local and long distance calls. When the Genie prompts you for the number, say both the area code and the phone number, even when calling a local number. If the area code you say matches the local area code or toll-free area codes set up by your system administrator, the call will be considered local. You cannot place an international call by speaking a series of digits.
Sending and Receiving Numeric Pages • Conference. See Placing a Three-Way Conference Call on page 81. • Invite. See Placing a Three-Way Conference Call on page 81. • Send Voice Email. See Sending a Voice Email on page 61. Table 21. Calling an Address Book entry or buddy Action Recommended Voice Commands (examples in italics) Alternative Forms Call an address book entry * Call Poison Control. Find Poison Control. Get me Poison Control. Contact Poison Control. Call an outside buddy * Call My Mom.
Sending and Receiving Numeric Pages The Genie understands common variations of numbers. For example, "four one zero zero," "four one oh oh," and "forty one hundred" are all recognized as acceptable variations of 4100. The Genie does not recognize commands to dial letters (for example, 1 # 800 # VOC # ERA1). The following table summarizes the voice commands you use to send a numeric page: Table 22.
Redialing Phone Numbers You also need permission to have a pager number. If you have a pager number, use the following voice commands to specify whether you want Vocera users to be able to send you pages: Table 23. Enabling and disabling pages Action Recommended Voice Commands (Examples in Italics) Allow Vocera users to send you numeric pages * Enable pages. Stop receiving numeric pages from Vocera users * Disable pages.
Using Instant Conferences Redialing can save you time when you have to call the same number successively. For example, the first time you call a long distance number you must issue the command "Dial an outside number", then state the full telephone number that you want to call. If you want to call that same number again, and you have not made other phone calls since then, you can simply issue the command, "Redial number".
Using the Vocera Badge or Phone in a Conference The Genie speaks a confirmation when you join or leave a conference. In addition, the Genie announces how many other users are in the conference when you join. You cannot be in more than one conference at the same time. If you use the Join command when you are already in a conference, Vocera automatically takes you out of the first conference and places you in the second one.
Broadcasting to a Group Table 25. Conference commands Action Recommended Voice Commands (examples in italics) Join a conference * Join conference for Intensive Care . Leave a conference * Leave conference for Intensive Care . Start conferencing or reply (when you are in a conference) 1. Press and hold the Call button. • If it is OK to talk, you hear a beep. Other users also hear a beep to indicate that an instant conference is starting.
Summoning Help in an Emergency Table 26. Broadcasting to a group Action Recommended Voice Commands (examples in italics) Initiate a broadcast to a group Broadcast to Tech Support. Cancel a broadcast Press the Hold/DND button while listening to the broadcast. Reply to everyone 1. Press and hold the Call button before the broadcast ends. • If it is OK to talk, you hear a beep. Other users also hear a beep to indicate that a reply is starting.
Forwarding Your Calls You don't have to remember the name of the group, and you don't have to speak any commands—just click the Call button twice, then start talking when you hear the chime. Everyone in the emergency broadcast group hears you immediately. Unlike other broadcast commands, this feature does not require any special permissions.
Placing a Three-Way Conference Call Table 27. Forwarding your calls Action Recommended Voice Commands (Examples in Italics) Alternative Forms Forward calls to a phone number in your profile * Forward my calls to my desk phone. Forward calls to my desk phone. Forward my calls to my cell phone. Forward calls to my mobile phone. Forward my calls to my home phone. Forward calls to my home phone. Forward my calls to my company voice mail. Forward calls to my voice mail.
Unsupervised Conferencing You can also change any two-party call into a three-way conference call by adding another party. You can do this in either an unsupervised or supervised way. The following sections describe each method. Unsupervised Conferencing You can add another party to an existing call without speaking to him or her first. To add a third person to a call: 1. While on a 2-party call, press the Hold/DND button. 2.
Issuing Urgent Commands Either of the following situations occurs: • If the calls are conferenced together, your device hangs up and the other two parties may continue to talk or hang up also. • If one call is on hold, the party you were speaking with is disconnected and your device returns to the other call. The following table summarizes your conference call options. Table 28.
Issuing Urgent Commands • Broadcast • Conference • Invite Urgent commands are powerful—they break through to recipients even if they are in Do Not Disturb mode, are blocking calls, are forwarding all their calls, or are in the middle of another call or three-way conference. The badge or phone announces an urgent call or broadcast with a special ring tone, and it is automatically answered, even if the recipient has auto-answering turned off. See Using the Auto Answer Commands on page 68.
Joining or Leaving a Group Joining or Leaving a Group If the system administrator has granted you the required permission on the Vocera server, you can use voice commands to add yourself to or remove yourself from a group. Note: Group managers also have the ability to add members to a group and remove them. See Commands for Group Managers on page 99. Use the following voice commands to add yourself to or remove yourself from a group: Table 30.
Locating a Badge User or Group Member Table 31.
Recording Your Voiceprint Recording Your Voiceprint A voiceprint allows the system to authenticate you when you log in. A voiceprint is similar to a fingerprint—it distinguishes you from other people. If you have recorded your voiceprint, you will be challenged to repeat some digits when you log in. The system compares your voice with your recorded voiceprint and denies the login if there is a mismatch. Voiceprint authentication is active only if it has been enabled by your system administrator.
Recording a Dictation Session Table 34. Blocking and accepting calls Action Recommended Voice Commands (examples in italics) Alternative Forms Block calls * Block all calls. Hold all calls. Block all calls from John Smith. Hold all calls from John Smith. Block all calls except from John Smith. Accept calls * Find out who is currently blocked from calling your badge or phone * Hold all calls except from John Smith. Accept all calls. Take all calls. Accept all calls from John Smith.
Getting Other Information For more information about using a Vocera badge or phone to record a dictation session, see the Vocera Dictation User Guide. Table 35. Recording a dictation session Action Recommended Voice Commands (examples in italics) Start dictation. * Getting Other Information You can use any of the following commands to get various kinds of information: Table 36.
Possible Touch-Tone Responses You can use the badge to navigate an IVR tree and enter touch-tone responses, even though it doesn't have a keypad. Any time you are using the badge in a call, clicking the Hold/DND button twice in rapid succession (double-clicking) places the badge in a special “touch-tone” mode, where you can speak the digits. Note: The T1000 phone has a keypad that you can use to enter IVR responses. To use a badge to interact with an IVR tree: 1.
Possible Touch-Tone Responses Supported Characters How to Speak Them The letters A through D. Speak “Ay”, “Bee”, “See”, or “Dee”. # Do either of the following: • In the US or Canada, say “Pound” or “Sharp”. • In the UK, Australia, or New Zealand, say “Pound”, “Sharp”, or “Hash”. * Say “Star”, not “Asterisk”.
Possible Touch-Tone Responses 92 ··· Vocera User Guide
Special Features The following topics describe special features of the Vocera badge and the T1000 phone: • Communicating with Multiple Sites on page 95 • Commands for Group Managers on page 99 • Sending Text Messages to Vocera Devices on page 103 • Using a Standard Phone to Access the Genie on page 107 • The User Console on page 115 Special Features ··· 93
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Communicating with Multiple Sites In Vocera, a site is a specific physical location where users can communicate with each other. If your organization has multiple sites connected to the same Vocera server, you can use your Vocera devices to communicate with users at any site in your organization. Note: This chapter is relevant only if your installation supports multiple sites. See your Vocera administrator to find out if your installation supports multiple sites.
Using Sites in Voice Commands Because you and other users can roam among sites, you also have a current site. In most situations, your current site and home site are identical. Your current site changes only when you are on the network at another physical site. In some situations, your organization may have a "global" site that does not represent any physical location.
Logging In at a Site you are Visiting Action Calling a user at a remote site or any arbitrary site * Recommended Commands (Italics indicate an example) 1. Connect to Santa Cruz. 2. Wait for the next Genie prompt, then say: Call April Buckley. You can use any voice command after you connect to a site. The connection exists for the current call only. When you end the call, the connection is closed.
Placing a Three-Way Conference Call Between Different Sites Placing a Three-Way Conference Call Between Different Sites You can use your device to set up a three-way conference call with two other Vocera users at different remote sites. The conference commands that you use are the same that you would use for a normal three-way conference call in which all three users are located at the same site. However, to invite a user at a remote site to a conference, you must connect to the site first. Table 40.
Commands for Group Managers Groups provide a way for internal or external callers to communicate with Vocera users based on their roles within an organization. For example, groups let you call someone who fits a specific role ("Call a sales person"), belongs to a certain department ("Call Accounts Receivable"), or has some other skill or authority that the caller requires ("Call a manager").
Adding and Removing Group Members Members of a group with management capabilities do not have administration permission. Only a system administrator can create a group, delete it, or assign permissions to it. Adding and Removing Group Members As a group manager, you are responsible for maintaining the membership in the group. You can add members to the group and remove them from the group with voice commands. If the Vocera administrator allows it, Vocera users can also add themselves to a group.
Recording Names and Greetings for a Group To record group names, press the Call button, wait for the Genie to answer, and say “Record names for group name”. The Genie walks you through the steps for recording the group name and its alternates. Similarly, the Genie speaks a greeting when someone calls the group and no members can accept the call. This greeting can let callers know that they have reached the proper group or give them further information.
Recording Names and Greetings for a Group 102 ··· Vocera User Guide
Sending Text Messages to Vocera Devices You can send text messages from a T1000 phone, your email account, or the User Console to a user or a group. When you send a message to a group, all members of the group receive the message. Recipients can read these short messages on their device displays. The following sections describe how to send text messages to a Vocera device. You cannot send text messages from a Vocera badge, but you can send them from a T1000 phone.
Sending a Text Message from the User Console 3. In the Subject: field, specify the message recipient using one of the following formats: • The user ID of a Vocera user. For example: Wanda_Gohome • The name of a group, if the group is in the global site. For example I C U Nurses • The name of a group and its site, if the group is in any other site. Specify the group name in square brackets, followed by the site name in curly braces. For example: [I C U Nurses] {West Wing} 4.
Sending a Text Message from the User Console Figure 28. Send Text page 3. Click the Select Recipient button. The Select User or Group dialog box appears, letting you specify the recipients of the message. 4. Choose the users and groups to whom you want to send the message, then click Finish. 5. Enter up to 11 characters of text in the Subject field. 6. Enter up to 115 characters of text in the Message field. 7. Click Send.
Sending a Text Message from the User Console 106 ··· Vocera User Guide
Using a Standard Phone to Access the Genie If the Vocera Telephony Solution Software is installed on your system, you can use a standard phone to call the Vocera hunt number to direct the call to any Vocera user, group, or Address Book entry. This chapter describes how to access the Genie from a standard phone and use many of the same voice commands available from a Vocera badge or a T1000 phone.
Software and Configuration Requirements Table 43. Types of access to the Genie Access Type Call this Hunt Group Number Description Guest Access Guest Access number Callers can interact with the Genie to place a call. They are not identified to the called person and cannot issue voice commands. This type of access requires no additional configuration or user licenses, and it is the same type of access that existed prior to Vocera 4.1.
Starting a Genie Session from a Phone Starting a Genie Session from a Phone If your user profile is properly enabled and you have the appropriate permission, you can access the Genie from a phone and use many of the same voice commands that you use from a badge. When you access the Genie from a phone, you are not logged into the Vocera system. You are simply establishing an authenticated Genie session. You can access the Genie from a phone even when you are currently logged in from a badge.
Starting a Genie Session at Another Site The Genie prompts you to enter your phone password followed by the pound sign (#). 4. Enter your phone password followed by the pound sign (#). You must enter the password using the keypad; you cannot say it. The phone password must be between 5 and 15 characters, and it may contain letters or numbers. If your password contains letters, type the corresponding numeric keys on your phone's keypad.
Phone Access Special Keys 5. Enter your phone password followed by the pound sign (#). You must enter the password using the keypad; you cannot say it. The phone password must be between 5 and 15 characters, and it may contain letters or numbers. If your password contains letters, type the corresponding numeric keys on your phone's keypad. Do not enter your regular Vocera password that you use to log into the User Console. 6. After you enter your phone password, you are prompted by the Genie.
Announcements for Calls from a Phone Important: Because Vocera uses the 1 and 2 keys for its functionality, it does not fully support calling Interactive Voice Response (IVR) phone numbers while you are accessing the Genie from a phone.
Other Functionality Not Supported on a Phone Category Command Miscellaneous Turn Auto Answer on Turn Auto Answer off Turn Announce Through Speaker on Turn Announce Through Speaker off Other Functionality Not Supported on a Phone In addition to voice commands that are not supported from a phone, there are other limitations to Vocera functionality when you access the Genie from a phone: • To receive a call on your phone that would normally be received on your badge, you must have forwarding enabled in yo
Training the Genie from a Phone Training the Genie from a Phone When you access the Genie from a phone, you can train the Genie to recognize the way you say names and commands. For more information about commands you can use to train the Genie from a badge or a phone, see Training the Genie on page 53. Best Practice: If you use a badge more often than a phone to access the Genie, you should use only a badge to train the Genie.
The User Console The User Console is a browser-based application that you can use to customize your personal information and some of the settings for your badge. Not all organizations allow access to the User Console. If yours does, the system administrator will give you the URL (Web address) of the User Console, and will either give you login information or will tell you to use the Register button to create your own login information.
User Console Features Other links allow you to: • Customize announcement settings for your badge. • Specify call blocking or call forwarding options (which you can also do with voice commands —Blocking and Accepting Calls on page 87 and Forwarding Your Calls on page 80). • Create Buddies. A buddy is person or group that you can call by a nickname when you give a command to the Genie.
Maintenance The following topics describe how to take care of your Vocera badges and T1000 phones: • Maintaining Your Badge on page 119 • Maintaining Your T1000 Phone on page 125 Maintenance ··· 117
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Maintaining Your Badge The Vocera badge requires very little maintenance: just recharge the battery when the power gets low, and clean the badge when necessary. The following sections describe how to charge the battery and how to clean the badge. When to Charge the Battery You must charge a new battery before you can use it. After that, you must recharge the battery as needed for the badge to operate properly. There are several easy ways to check whether you need to recharge the battery: 1.
Charging the Battery Figure 33. Preparing the charger The indicator light on the top of the charger shows one of the following conditions: Table 45. Badge indicator lights Indicator Meaning Light off There is no battery or badge in the charger, or the battery is not seated properly. Blinking green The battery is charging. Steady green The battery is fully charged. Red The battery is unable to charge, or there is a problem with the charger.
Charging the Battery Without the Badge Figure 34. Removing the battery 2. Insert the battery into the charger, making sure the battery label points toward the middle of the charger slot. Figure 35. Inserting the battery into the charger The green indicator light on the top of the charger will begin to blink when the battery is positioned correctly, and it will continue to blink while the battery is charging. When the indicator glows steadily, the battery is fully charged.
Charging the Battery With the Badge Figure 36. Placing the battery onto the badge 5. Press down gently to seat the battery in the badge. Charging the Battery With the Badge You can also insert the entire badge into the charger, enabling you to charge the battery without removing it. If you have a single-bay charger, this method also allows you to use the badge while the battery is charging: Figure 37.
Cleaning the Badge Figure 38. Wiping the badge Important: Never immerse the badge in water, because the badge speaker, microphone, and battery pack are not watertight. Figure 39.
Cleaning the Badge 124 ··· Vocera User Guide
Maintaining Your T1000 Phone The Vocera T1000 phone requires very little maintenance: just recharge the battery when the power gets low, and clean the phone when necessary. The following sections describe how to charge the battery and how to clean the phone. When to Charge the Battery You must charge a new battery before you can use it. After that, you must recharge the battery as needed for the phone to operate properly. There are several easy ways to check whether you need to recharge the battery: 1.
Preparing the Charger Figure 41. Phone in a single-bay charger Figure 42. Phones in a 6-bay charger To prepare the charger for use, insert the single-pronged plug into the outlet in the charger, and plug the two-pronged power plug into a 110 VAC outlet. The indicator light on the top of the charger shows one of the following conditions: Table 46. Charger indicator lights Indicator Meaning Light off There is no phone in the charger, or the phone is not seated properly.
Charging the Battery Indicator Meaning Red The battery is unable to charge, or there is a problem with the charger. If the charger works when you try to charge a different battery, dispose of the original battery and charge a new one. Charging the Battery The battery must be charged with the phone. You cannot use the phone while it is charging. Figure 43. Charging the phone Cleaning the T1000 Phone To clean a Vocera T1000 phone, use a soft cloth dampened with isopropyl alcohol.
Cleaning the T1000 Phone Important: Never immerse the phone in water, because the phone speaker, microphone, and battery pack are not watertight. Figure 45.
Reference The following topics provide reference information for Vocera badges and T1000 phones: • Frquently Asked Questions on page 131 • Agreements, Specifications, and Notices on page 137 • Important Safety Instructions on page 153 • Command Reference on page 161 Reference ··· 129
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Frquently Asked Questions General Questions Why does the Genie have trouble understanding me? If the Genie does not understand you, it may be due to one of the following reasons: • Is the badge close enough to your mouth? For voice recognition to work properly, the microphone at the top of the badge must be directed toward your mouth, and it should be no closer than 6 inches and no farther than 8 inches (15 to 20 cm) away from your mouth.
Why is my device chirping or beeping? Sometimes, when the Genie gives a prompt that requires a "yes" or "no" answer (for example, "Should I save that message?"), the Genie will not "hear" you if you answer too quickly. Try waiting a moment before answering. You can also press the Call button to answer "yes," or press the Hold / DND button to answer "no." • Does the Genie have trouble recognizing a name? The Genie will not recognize a name if the person has not been added to the system as a user.
Why does my device beep when I'm talking to someone? If the alert tone starts and stops as you move slightly, it means that you are at a location where the wireless network coverage begins. • If the indicator light is flashing red rapidly, and the badge display shows a low battery level, it is time to recharge the battery. Figure 47. Battery-level indicator • If the indicator light is blinking green rapidly, you have unread text messages or unplayed voice messages.
Why does my device display say "Searching for Server"? Why does my device display say "Searching for Server"? First, ask other Vocera users if they are having the same problem. If they are, it means the Vocera server needs to be reset. Contact the system administrator. If other people are able to use their Vocera devices, try taking the battery out, and then putting it back in. If the device still cannot find the server, contact your system administrator for help.
T1000 Questions Occasionally, the badge may need to be reset. If you have an image on the badge display, but none of the buttons respond when you press them, remove the battery and then put it back in again. The badge should work normally after it resets. T1000 Questions Why does my T1000 display say "Searching for Gateway"? First, ask other T1000 users if they are having the same problem. If they are, it means the Vocera Client Gateway needs to be reset. Contact the system administrator.
Why does my T1000 display say "Searching for Gateway"? 136 ··· Vocera User Guide
Agreements, Specifications, and Notices This section contains information about third-party software agreements, system specifications, and regulatory notices. Third-Party Software Agreements Certain portions of Vocera's product are derived from software licensed by the third parties listed below. All such portions of Vocera's product are subject to the notices and restrictions below.
System Specifications for B1000A Table 47. B1000A badge specifications Dimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm) Weight 1.9 oz. (53.9 g) with standard battery pack LED Indicators Two indicators: one- and two-color Display screen Supports 4 lines of text, 14 characters per line Controls Call button Hold/Do Not Disturb (DND) button Volume and Menu Selection buttons Headset Support * 2.5 mm gold-plated jack * See the www.vocera.
System Specifications for B1000A LEAP Encryption 64-bit WEP 128-bit WEP TKIP-WPA TKIP-Cisco The following table summarizes the B1000A electrical specifications: Table 49. B1000A electrical specifications RF Output Power * +17 dBm typical * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. RF Receive Sensitivity * –75 dBm at 11 Mbps * Results based on a controlled test environment.
System Specifications for B2000 Storage Specifications Temperature Range –4° to 104° F (–20° to 40° C) Humidity Range 5% to 95% relative humidity System Specifications for B2000 The following table summarizes the B2000 badge specifications: Table 51. B2000 badge specifications Dimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm) Weight 1.9 oz. (53.
System Specifications for B2000 Media Access Protocol Carrier sense multiple access with collision avoidance (CSMA/CA) Modulation DBPSK at 1Mbps DQPSK at 2Mbps CCK at 5.5 and 11Mbps BPSK at 6 and 9Mbps QPSK at 12 and 18 Mbps 16-QAM at 24 and 36 Mbps 64-QAM at 48 and 54 Mbps Operating Channels 11 channels (US, Canada), 3 non-overlapping Roaming IEEE 802.11b compliant IEEE 802.
System Specifications for T1000 –75 dBm at 11 Mbps –65 dBm at 54 Mbps * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. Microphone Frequency Range 350 Hz to 3.75 KHz Microphone Directionality Unidirectional cardioid response Speaker Frequency Range 950 Hz to 3.75 KHz Peak Speaker Loudness 75 dBSpl at 25 cm Batteries Battery Type Lithium Ion The following table summarizes the B2000 environmental specifications: Table 54.
System Specifications for T1000 Table 55. T1000 device specifications Dimensions 4.5 x 2 x 0.7 in. (11.5 x 4.9 x 1.8 cm) Weight 3.5 oz. (99.2 g) with battery (xxx need confirmation) Display screen Color TFT 128 x 160 Supports 11 lines of test, 18 characters per line Controls Phone keypad Volume control Navigation joystick Headset Support * 2.5 mm gold-plated jack (xxx need confirmation) * See the www.vocera.
System Specifications for T1000 CCK at 5.5 and 11Mbps BPSK at 6 and 9Mbps QPSK at 12 and 18 Mbps 16-QAM at 24 and 36 Mbps 64-QAM at 48 and 54 Mbps Operating Channels 11 channels (US, Canada), 3 non-overlapping Roaming IEEE 802.11b compliant IEEE 802.11g compliant Authentication WPA-PSK WPA-PEAP EAP-FAST LEAP Encryption 64-bit WEP 128-bit WEP TKIP-WPA AES-CCMP The following table summarizes the T1000 electrical specifications: (xxx need confirmation) Table 57.
Regulatory Notices * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. Microphone Frequency Range 350 Hz to 3.75 KHz Microphone Directionality Unidirectional cardioid response Speaker Frequency Range 950 Hz to 3.75 KHz Peak Speaker Loudness 75 dBSpl at 25 cm Batteries Battery Type Lithium Ion The following table summarizes the T1000 environmental specifications: (xxx need confirmation) Table 58.
B1000A and B2000 Regulatory Notices This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause unwanted operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
B1000A and B2000 Regulatory Notices RF exposure (SAR) tests have been performed on the Vocera badge when it is being worn correctly and used with the approved accessories. The SAR test results show that the badge complies with all FCC exposure requirements. When a properly-oriented badge is operated with the appropriate accessories, as directed in the Vocera User Guide, the level of RF exposure is well below the FCC limit of 1.6W/Kg.
B1000A and B2000 Regulatory Notices Table 59. EU Declaration of Conformity (DoC) B1000A Version B2000 Version EN 300-328 v1.5.1 (2004-08) EN 300-328 v1.7.1 (2006-10) EN 301-489-1 v1.4.1 (2002-08) EN 301-489-1 v1.6.1 (2007-04) EN 301-489-17 v1.2.1 (2002-08) EN 301-489-17 v1.2.1 (2007-06) IEC 60950 IEC 60950 EN 50383 EN 50383 Responsible Party: Responsible Party contact information is available at www.vocera.com/legal/regulatory.aspx.
T1000 Regulatory Notices Customers that experience difficulty understanding, or being understood by, the person they are talking to via these Vocera B1000A or B2000 Communications Badges should report the problem to IBM New Zealand Ltd, the equipment supplier. Do not complain about this product's service quality to the Telecom Fault Service (120). Any work undertaken by Telecom as a result of such a complaint will be charged to the customer owning this Vocera B1000A or B2000 Communications Badge product.
T1000 Regulatory Notices Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. These limits are part of a set of comprehensive guidelines that establish permitted levels of RF energy for the general population.
T1000 Regulatory Notices Model: • T1000 Standards: Table 60. EU Declaration of Conformity (DoC) T1000 EN 300-328 v1.7.1 (2006-10) EN 301-489-1 v1.6.1 (2007-04) EN 301-489-17 v1.2.1 (2007-06) IEC 60950 EN 50360 Responsible Party: Responsible Party contact information is available at www.vocera.com/legal/regulatory.aspx. CE Mark Restrictions: • United Kingdom: System provider for third-party traffic may require a Wireless Telegraphy and/or Telecommunications Act License.
T1000 Regulatory Notices Customers that experience difficulty understanding, or being understood by, the person they are talking to via Vocera T1000 phones should report the problem to IBM New Zealand Ltd, the equipment supplier. Do not complain about this product's service quality to the Telecom Fault Service (120). Any work undertaken by Telecom as a result of such a complaint will be charged to the customer owning this Vocera T1000 phone.
Important Safety Instructions Vocera Badge Safety Instructions The Vocera badge (including its battery component) and the Vocera battery charger are electronic devices. Care appropriate to the use of any electronic device must be taken in using the badge and the battery charger in order to minimize the possibility of injury (e.g., from shock) and damage (e.g., from fire). In addition, the Vocera badge is a wireless communication device that works by generating radio frequency (RF) signals.
Badge and Battery Charger Safety 2. To reduce the risk of electric shock, do not disassemble any part of the product. Instead, take the product to qualified service personnel when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks, and incorrect reassembly can cause electric shock when you use the product again. 3.
Additional Instructions Related to Battery Safety 12. Operate the charger only with a Vocera-approved power adapter. Utilisez le chargeur seulement avec un adaptateur de puissance approuvé par Vocera. Additional Instructions Related to Battery Safety 1. Use only the batteries supplied with the product or Vocera-approved replacements. 2. Do not use the battery to power any device other than a Vocera badge. 3.
Important Information About Use in Certain Areas 12. When recycling or discarding the battery, make it non-conductive by applying vinyl tape to the terminals located on the edges of the battery, at the sides. FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A) DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTY DAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.
Vocera T1000 Phone Safety Instructions Vocera T1000 Phone Safety Instructions The Vocera T1000 phone (including its battery component) and the Vocera battery charger are electronic devices. Care appropriate to the use of any electronic device must be taken in using the phone and the battery charger in order to minimize the possibility of injury (e.g., from shock) and damage (e.g., from fire).
Additional Instructions Related to Battery Safety 5. Never place the phone or charger near or over a radiator or heat register, and do not operate the charger in a cabinet or other enclosure unless proper ventilation is provided. 6. Do not position the phone or battery charger near any source of water such as a sink, wash bowl, or toilet. Do not spill liquid of any kind on the product, as doing so may short out parts, causing damage to the product and creating the risk of fire or electric shock. 7.
Additional Instructions Related to Battery Safety 3. Charge the phone only in a Vocera charger and according to the instructions in the Vocera User Guide. These instructions are also included with the charger. 4. Do not charge the phone in a place where static electricity is generated or let the phone touch any object that is statically charged. 5.
Important Information About Use in Certain Areas Important Information About Use in Certain Areas 1. Turn your phone OFF in facilities when any posted notices instruct you to turn off all devices that emit a radio frequency. To turn the phone OFF, press the End button for 5 seconds or remove the battery. If the rules of your facility limit use of RF-emitting devices in certain areas, you must familiarize yourself with these rules and follow them strictly. 2.
Command Reference In the following list, commands marked with an asterisk (*) either require a permission from your system administrator or require that Vocera is integrated with your phone system. Summon and Dismiss the Genie Table 61. Summoning and dismissing the Genie Action Recommended Commands Summon the Genie Press the Call button. Wait for the Genie to answer. Dismiss the Genie Cancel (or press the Hold/DND button). Log In and Log Out Table 62.
Record Your Name, Greeting, and Voiceprint Action Log in at a site you are visiting Recommended Commands (examples in italics) 1. Press the Call button, then wait to hear the log-in prompt. 2. Connect to your home site as follows: Connect to Santa Cruz. 3. Wait for the next log-in prompt, then say or spell your name as usual: April Buckley. Log in at your home site Press the Call button, say your first and last name when prompted. Record Your Name, Greeting, and Voiceprint Table 63.
Dial a Telephone Number Action Recommended Commands (examples in italics) Call a user with a first name and department Call Sue in Hardware. Dial a Telephone Number Table 65. Dialing a telephone Action Recommended Commands (examples in italics) Dial an extension Dial extension 3145. * Dial an outside phone number Dial an outside number. * Redial the last phone number you called Redial number. * Broadcast to a Group Table 66.
Forward a Call Action Reply to everyone Recommended Commands (examples in italics) 1. Press and hold the Call button before the broadcast ends. • When it is OK to talk, the badge plays a chime. • If somebody else has already started to reply, you hear a warning sound. 2. Begin speaking. Everyone in the broadcast group hears you immediately. 3. When finished, release the Call button. Everyone in the broadcast group hears a chime, letting them know they can now reply. Forward a Call Table 67.
Transfer a Call Transfer a Call Table 68. Transferring a call Action Recommended Commands (examples in italics) Transfer a call to a badge Transfer to Mary Smith. Transfer to Tech Support. Transfer a call to a desk extension Transfer to extension 2457. * Use Instant Conferences Table 69. Using instant conferences Action Recommended Commands (examples in italics) Join a conference Join the conference for Managers. * Leave a conference Leave the conference for Cashiers.
Send and Receive Numeric Pages Send and Receive Numeric Pages Table 70. Sending and receiving numeric pages Action Recommended Commands (examples in italics) Send a numeric page to a badge user, group, buddy, or address book entry Send a page to Tom Mailer. * Send a numeric page to any arbitrary pager number Dial a pager number. * Allow badge users to send you numeric pages * Enable pages. * Stop receiving numeric pages from badge users * Disable pages. * Send a page to Tech Support.
Send Messages Send Messages Table 72. Sending messages Action Recommended Commands (examples in italics) Send a message Record a message for John Smith. Record an urgent message for Tech Support. Send an e-mail with a voice attachment Record an email for John Smith. Record an email for Tech Support. Play Messages Table 73. Playing messages Action Recommended Commands (examples in italics) Play new voice messages Play messages. Play messages from John Smith. Play messages from Marketing.
Locate Users and Groups Action Recommended Commands (examples in italics) Issue commands while playing a message. (Press the Call button before saying the command.) Delete. Save. Next. Repeat. Time. Date. Cancel. Locate Users and Groups Table 74.
Manage Groups Action Recommended Commands (examples in italics) Add yourself to multiple groups * Add me to multiple groups. Remove yourself from a group Remove me from Code Blue. * Remove yourself from multiple groups * Remove me from multiple groups. Each time you hear a tone, say the name of a group to which you want to be added. When you are finished, press the Call button. Each time you hear a tone, say the name of a group from which you want to be removed.
Place a Three-Way Conference Call Action Add another party to a call (supervised method) Recommended Commands (examples in italics) 1. Press the Hold/DND button to put your call on hold. 2. Press the Call button to summon the Genie and say: Call Robin Hood. Your badge connects to the new party. 3. After speaking with the new party, press the Hold/DND button.
Work with Sites Work with Sites Table 78. Working with sites Action Recommended Commands (examples in italics) Call a user at your current site Call April Buckley. Call a user whose home site is the same as your current site Call April Buckley. Call a user at a remote site or any arbitrary site 1. Connect to Santa Cruz. 2. Wait for the next Genie prompt, then say: Call April Buckley. Dictation Table 79.
Miscellaneous Action Recommended Commands (examples in italics) Train the Genie to recognize the way you say common commands Learn commands. Train the Genie to recognize the way you say other commands Learn more commands. Delete all your learned commands Unlearn commands. Connect incoming calls immediately Turn Auto Answer on. Ask before connecting incoming calls Turn Auto Answer off. Play announcements through badge speaker when headset plugged in Turn announce through speaker on.
Index A Accepting calls, voice commands, 87 Access point relationship to locations, 29 Searching for Access Points message, 32 Announce through Speaker, 68 Answering calls, 56 Auto Answer for Incoming Calls, 57 Auto Answer For Incoming Calls, 68 B Badge operation adjusting the volume, 32 Announce through Speaker, 68 answering calls, 56 automatic answering, 68 battery disposal, 155 beginning a call, 47 call waiting, 57 calling groups, 52 calling other Vocera devices, 49, 52, 72 cleaning, 122 conference call
Blocking calls, voice commands, 87 Broadcast Broadcasting to a group, 78 emergency broadcast, 79 Buddies, 72 C Call waiting, 57 Calls accepting, 87 answering, 56 blocking, 87 call waiting, 57 calling groups, 52 calling other users, 49, 52, 72 conference calls, 81 ending, 57 holding, 58 starting, 47 Cleaning the badge, 122 Cleaning the T1000 phone, 127 Compliance statements, 145 conference joining, 76 leaving, 76 Conference calls, 81, 82 D Deleting greeting, 48 learned names, 53 dictation, 88, 171 Do Not D
Forwarding your calls, 80 G Genie summoning, 47 training, 53 Glossary buddy, 116 Genie, 15 outside buddy, 116 text message, 116 User Console, 115 Vocera server, 15 Greeting, personal, 48 greetings recording group greetings, 100 Groups adding, 99 Broadcast, 78 calling, 52 general information, 99 joining, 85 leaving, 85 recording greetings for, 100 recording name prompts for, 100 H headset Announce through Speaker, 68 jack, 43 volume adjustment, 31 Hold/DND button alternative voice commands, 87 holding call
N Name recording, 48 names recording group name prompts, 100 O Outside Buddies, 72 P Panic group (see emergency broadcast group) Phone operation Announce through Speaker, 68 answering calls, 56 automatic answering, 68 battery disposal, 158 beginning a call, 47 call waiting, 57 calling groups, 52 calling other Vocera devices, 49, 52, 72 conference calls, 81 ending a call, 57 holding a call, 58 safety recommendations, 149 Playing messages, 62 R Recording Recording your voiceprint, 87 Recording a greeting,
SAR exposure guidelines, 146, 149 Sending messages, 60 Sound level, 32 speaker volume adjustment, 31 Speech recognition proper badge position for, 17 training the Genie, 53 Starting a call, 47 Supervised conference calls, 82 T T1000 phone operation cleaning, 127 Terms buddy, 116 Genie, 15 outside buddy, 116 text message, 116 User Console, 115 Vocera Server, 15 Text message reading on a Vocera device, 65 Text messages sending from a T1000 phone, 103 U Unlearning a name, 53 Urgent commands, 83 User Console,
volume adjustment, 31 178 ··· Vocera User Guide
