Vocera Badge User Guide B3000n Compatible
Notice Copyright © 2002- Vocera Communications, Inc. All rights reserved. ® Vocera is a registered trademark of Vocera Communications, Inc. This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”). The reference text of the license governing this software can be found at www.vocera.com/legal.
Contents Welcome to Vocera..............................................................................................................9 Getting Started with a Badge...................................................................................................... 9 About this Guide........................................................................................................................12 Badge Features.......................................................................................
Commands........................................................................................................................ 35 Basic Calling.........................................................................................................................37 Getting Help...............................................................................................................................37 Listening to Messages................................................................................
Sending and Receiving Numeric Pages..................................................................................... 58 Using Instant Conferences......................................................................................................... 59 Joining and Leaving a Conference........................................................................................ 59 Using the Vocera Badge or Phone in a Conference..............................................................
Unacceptable Cleaning Agents............................................................................................. 86 Unacceptable Commercial Cleaning Products...................................................................... 86 Notification Prompts.......................................................................................................... 87 Reference...........................................................................................................................
Place a Three-Way Conference Call........................................................................................ 124 Play Messages......................................................................................................................... 125 Record Your Name and Greeting............................................................................................ 125 Send and Receive Numeric Pages..........................................................................................
viii VOCERA BADGE USER GUIDE
Welcome to Vocera Your Vocera device provides fast, simple, person-to-person communication over your company's wireless network. Using voice commands, Vocera instantly connects you to the people you need to reach, reducing phone tag, overhead paging, and physically searching for a person. It also gives you the freedom to be mobile, even when you are expecting an important call. The Vocera badge has a built-in speaker, microphone, and radio, plus a display that shows caller ID and messages.
WELCOME TO VOCERA New batteries must be charged before use. If the badge has already been used by someone else, check the battery level indicator on the badge display to make sure the battery has sufficient power. See Maintaining Your Badge on page 81 for other ways to determine whether the battery needs charging and for instructions on how to charge the battery. 2. Install the battery.
WELCOME TO VOCERA The Genie will prompt you to record your name. If you do not record your name, the Vocera system uses speech synthesis to say your name. 7. Adjust the volume on the badge, if necessary. See Adjusting the Volume on page 28. To get started with a B2000 badge: 1. Charge the battery, if necessary. New batteries must be charged before use. If the badge has already been used by someone else, check the battery level indicator on the badge display to make sure the battery has sufficient power.
WELCOME TO VOCERA The Genie will prompt you to record your name. If you do not record your name, the Vocera system uses speech synthesis to say your name. 7. Adjust the volume on the badge, if necessary. See Adjusting the Volume on page 28. About this Guide This guide describes how to use Vocera badges to communicate. It starts with the basics, such as the different features of the device and how to place and receive calls.
Badge Features The design of the Vocera badge is simple, so you can communicate quickly and easily and keep your hands free to do other tasks. The information in this chapter will help you become familiar with the badge features. B3000n Features Version: Vocera 5.0.1 or later Version: Vocera 4.4.3 or later Version: Vocera 4.3 SP4 or later The B3000n badge provides all the features of the B3000 badge. In addition, the B3000n introduces a number of features that have not been available on previous devices.
BADGE FEATURES Radio with 802.11 a/b/g/n Support 802.11a/n support allows the B3000n to operate in the higher 5GHz frequency range, avoiding the congestion and interference in the 2.4GHz range of 802.11b/g. Less interference results in greater voice quality and better speech recognition. The radio allows use of either or both frequencies, as desired.
BADGE FEATURES Note: When you tilt the badge to read the screen, make sure your fingers do not block any of the four microphones. Powering On and Off Power on the B3000N badge by inserting the battery. You cannot power the B3000N badge on by pressing the Call button, as you can with the B3000. The Call button "wakes up" the B3000 badge from a low power state; the B3000 is not truly powered off unless the battery is removed.
BADGE FEATURES See Turning Privacy Mode On or Off on page 30 for more information. Enhanced Durability Like the B3000, the B3000n is more durable and rugged than the B2000 predecessor. All buttons on the badge now use dome switches instead of mechanical switches. Menu selection buttons have been moved from the side to the front of the badge, and the battery latch is now part of the battery. A metallic spine reinforces the shell and serves as the attachment point for accessories at the top of the badge.
BADGE FEATURES The noise cancellation features of the B3000n badge have been designed to provide significant improvement in speech recognition accuracy in environments with background noise compared to the older B2000 model. Smart Battery and Power Efficiency The lithium-ion polymer smart battery continuously monitors battery life and is able to accurately report remaining capacity.
BADGE FEATURES Enhanced Durability The B3000 is more durable and rugged than its B2000 predecessor. All buttons on the badge now use dome switches instead of mechanical switches. Menu selection buttons have been moved from the side to the front of the badge, and the battery latch is now part of the battery. A metallic spine reinforces the shell and serves as the attachment point for accessories at the top of the badge. The B3000 has been tested to withstand dust, shock, and vibration.
BADGE FEATURES Note: When you tilt the badge to read the screen, make sure your fingers do not block any of the four microphones. Increased Speaker Volume The B3000 has a speaker with 85 dBSPL peak loudness, more than 10 dB louder than the B2000 speaker, making it easier to use without a headset in noisy areas or areas with persistent background noise. Integrated Noise Cancellation The B3000 has enhanced noise cancellation as well as better acoustic echo cancellation.
BADGE FEATURES The following figure shows the primary B3000 microphone and the three noise-canceling microphones. The noise cancellation features of the B3000 badge have been designed to provide significant improvement in speech recognition accuracy in environments with background noise compared to the older B2000 model. Smart Battery and Power Efficiency The lithium-ion polymer smart battery continuously monitors battery life and is able to accurately report remaining capacity.
BADGE FEATURES Note: When you hold the badge speaker up to your ear, do not cover the primary microphone with your fingers. Otherwise, the Genie will not hear anything you say. Improved Attachments B3000 lanyards and clips attach easily and securely to the metal spine at the top of the badge, letting you remove the attachment without removing the battery, and vice versa.
BADGE FEATURES Display Screen The display screen on the back of the badge provides status information and a menu that lets you view badge information and customize settings. The display screen also lets you view text messages sent by email, the Vocera User Console, or an application that integrates with the Vocera system, such as a nurse call system. See The Badge Menus on page 24 for information about each of the screens in the badge menu.
BADGE FEATURES Indicator Lights The indicator light on the top of the badge provides message alerts, out-of-network alerts, and low battery warnings. The color and blink rate of the indicator light give you the following information: Color Blink Rate Meaning Green Slow Normal operation. No new voice or text messages Fast Normal operation and you have unplayed voice messages or unread text messages Slow Your badge is out of range or is not communicating with the Vocera server.
BADGE FEATURES The Hold/DND button also has these other uses: • Press the Hold/DND button to cancel a command. For example, if you are calling someone, leaving a message, or recording your name and you change your mind, press Hold/DND to cancel the action. • If the Genie asks you a question that requires a yes or no response, press the Hold/DND button to answer "no." (To answer "yes," use the Call button.
BADGE FEATURES Badge Type Top-Level Menu B3000n and B3000 Messages Settings Return Home Info Power Off B2000 Info Power Off Volume Font Messages The following sections describe your badge's display menu choices. Main Screen The main screen appears when you turn on the badge.
BADGE FEATURES The status message area may show one of the following alerts: Status Message Meaning Name—not blinking The name of the person who is logged in to the Vocera system using this badge. Name—blinking If someone is trying to call you, this shows you the name of the person who is calling. If you are already on a call, this shows the name of the person with whom you are currently speaking.
BADGE FEATURES • Badge MAC. The MAC address is a unique identifier for your badge that the Vocera server uses as the Badge ID. On a B3000 badge, this screen also displays the Vocera serial number. • Location. The name of the location or the physical network address of the access point with which your badge is currently communicating. • Label. A label that uniquely identifies the device in the Vocera system for device management purposes. • Badge IP.
BADGE FEATURES Group Mode Menu Version: Vocera 4.3 GA or later The Group Mode menu (available on B3000n and B3000 badges) lets you turn off noisecanceling microphones while you are on a call, thus widening the speech zone and letting other people speak into the badge's primary microphone. If you are in a noisy environment, you can disable Group Mode to eliminate background noise while you are on a call. Flip Screen Menu Version: Vocera 4.
BADGE FEATURES When you use the Up and Down buttons to adjust the volume rather than using the Volume menu, the change affects only the listening mode in use at the time. That is, if you are using a headset and you adjust the volume during a call, you change the volume for the headset only. If the Announce Through Speaker property is enabled (see Using the Announce through Speaker Commands on page 48), you change the volume for the badge speaker only (even if you're using a headset).
BADGE FEATURES Turning Privacy Mode On or Off Version: Vocera 4.3 SP2 or later You can turn privacy mode on or off for B3000n and B3000 badges. After you answer a call in speakerphone mode, you can put the caller on hold, switch to privacy mode, and then resume the call. To turn privacy mode on or off: 1. Hold the badge, and orient it so that you can read the screen. 2. Press the Select button to see the menu, then press the Up button until you see the Settings icon. 3.
BADGE FEATURES 5. Press the Select button to choose the Group Mode menu. The display prompts you to select either Enabled or Disabled. The default setting is Enabled, meaning Group Mode is enabled only while on a call. Choosing Disabled turns on the noise-canceling microphones while you are on a call, thus eliminating background noise. 6. Press the Up or Down buttons to switch between settings, and then press the Select button to make your selection and return to the main screen.
BADGE FEATURES If the update process is paused because the badge is being used to make or receive a call, the icon does not appear on screen until the call is finished and the update process resumes. Using a Badge While a Background Update Is in Progress All badge functionality is available while a background update is in progress. If you make or receive a call, the background update is automatically paused so that it does not affect call quality.
BADGE FEATURES If you are not receiving an alert tone or reminder that you would find useful, or if you do not want to be notified of any of the above conditions, ask your system administrator to change the settings for your device. The system administrator can also set an option to disable all alerts when your device is in Do Not Disturb mode.
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Commands Learn the voice commands that you can use on the Vocera badge and the smartphone.
COMMANDS 36 VOCERA BADGE USER GUIDE
Basic Calling Your Vocera device provides one-touch communication. To begin any kind of call or to record or play messages, press the Call button to summon the Vocera Genie. The Genie answers with a tone, a prompt, or both (depending on the setting that is active for your device) and is then ready to accept your voice commands. This chapter describes the most-frequently used voice commands, by category.
BASIC CALLING Action Recommended Voice Commands Alternative Forms Play new (unplayed) voice messages Play messages. Play voice messages. Play my messages. Play messages from John Smith. Play voice messages from John Smith. Play my messages from John Smith. Play messages from Marketing. Play voice messages from Marketing. Play my messages from Marketing. Play old (previously played) voice messages Play old messages. Play old voice messages. Play my old messages.
BASIC CALLING Commands You Can Use During Message Play The following table shows the commands you can use during message playback. In each case, you press the Call button while the message is being played and say the command. You can end message play altogether by pressing the Hold/DND button, or by pressing the Call button twice.
BASIC CALLING Calling Other Users To begin a call, press the Call button, wait for the Genie to answer, and then tell the Genie to "Call User's Name." If the person you are calling is already on a call, a tone will notify him or her that someone else is trying to call. Note: If you press the Call button and no speech is perceived by the Genie, you will hear a request to repeat your command. This request is repeated three times. After three tries the call attempt is ended.
BASIC CALLING Calling with Department Names If your system administrator sets up departments, they are a convenient way to contact other users on the Vocera system. When you use a department in a voice command, Vocera can: • Differentiate among users with the same first and last names. For example, if your site has two users named John Smith, you can issue the voice command "Call John Smith in Hardware".
BASIC CALLING Action Recommended Voice Commands Alternative Forms Train the Genie to recognize the way you say a name Learn name. Learn a name. Learn group name. Learn a group name. Learn address book name. Learn an address book name. Learn location name. Learn a location name. Unlearn name. Unlearn a name. Unlearn group name. Unlearn a group name. Unlearn address book name. Unlearn an address book name. Unlearn location name. Unlearn a location name.
BASIC CALLING 3. Continue through the list by saying each command to train the Genie or skipping it with the Call button. 4. Quit at any time by pressing the Hold/DND button. The Genie tells you it is quitting and remembers the commands it has learned. To train the Genie to learn commands again: If you use Learn Commands again at a later time, the Genie can automatically skip commands it has already learned.
BASIC CALLING To end a call: Press the Call button. Using Buttons to Answer "Yes" or "No" When a Genie prompt requires a "yes" or "no" answer (for example, to confirm that you want to send a message), you can say your response or you can press a button to respond. To answer Yes: Press the Call button. To answer No: Press the Hold/DND button. Call Waiting If you hear a call-waiting tone during a call, it means that someone is trying to call you.
BASIC CALLING Using Do Not Disturb There may be times when it is inconvenient for you to receive calls and message notifications from the Genie (when you are attending a meeting, for example). The best way to block calls temporarily is to press the Hold/DND button. When you are ready to resume accepting calls, press the Hold/DND button again. On a badge, a light at the top of your badge flashes yellow to remind you that you are in Do Not Disturb (DND) mode.
BASIC CALLING • PLAY uses text-to-speech generation to speak the message for you. • TO NEXT MSG skips to the next message in the list. • DELETE MSG erases the message from the badge memory and from the Vocera server. • SAVE MSG saves the message and prevents it from being automatically deleted. You are limited to 20 text messages at a time, and you can save up to 10 of these messages. • UNSAVE MSG allows the message to be automatically deleted.
BASIC CALLING Sending an Email Message You can also send a voice message from your badge or phone to the email address of any badge user, group, outside buddy, or address book entry. Vocera sends your message as a .WAV sound file that is attached to a generic text email message. The recipient can play the message by using Windows Media Player or any other Windows utility that can play .WAV files.
BASIC CALLING • If Auto Answer is turned on, the badge or phone automatically connects all incoming calls immediately, without asking if you want to take the call. If all calls need to be connected quickly, you can enable this feature. • If Auto Answer is turned off, the Genie announces the name of the caller before connecting an incoming call. Use the following commands to control the Auto Answer property: Action Recommended Voice Commands Connect incoming calls immediately Turn auto answer on.
Advanced Commands Some commands require special Vocera permissions or are a little more complex than the commands described in Basic Calling on page 37. This chapter describes these commands. The commands are grouped by category. When a command requires special permission, it is marked by an asterisk (*) in the description. Your system administrator enables or disables permissions for each user. If you do not have permission to use a command that requires one, the Genie will tell you.
ADVANCED COMMANDS • Broadcasting simultaneously contacts everyone in a group who is online and available. A broadcast is not recorded for members who are offline or unavailable. • Calling a group connects you to the first available member in a group. Recipients of a broadcast may cancel it by pressing the Call button during the broadcast. Recipients may also respond to everyone in the broadcast group by pressing and holding the Call button before the broadcast ends.
ADVANCED COMMANDS The following commands are available: Action Recommended Voice Commands Call an extension * Dial extension 5120. Transfer a call to a desk extension * Transfer to extension 5120. Call a local or long distance telephone number * Dial an outside number. Alternative Forms Call an outside number. Note: You cannot use “Get me an outside line” as an alternate form of “Dial an outside number.
ADVANCED COMMANDS Action Recommended Voice Commands Alternative Forms Call an address book entry * Call Poison Control. Find Poison Control. Get me Poison Control. Contact Poison Control. Call an outside buddy * Call My Mom. Find My Mom. Get me My Mom. Contact My Mom. Forwarding Your Calls When you cannot answer a call for any reason, or when you block all calls or put your badge or phone in Do Not Disturb mode, your caller is usually prompted to leave a message.
ADVANCED COMMANDS Action Recommended Voice Commands Alternative Forms Find out who called or left a message while you were unavailable (if you have Missed Call Notification turned off) Who called? Who called me? Find out who is logged in to the Who am I logged in as? badge or phone Find out the current time and date Who am I? What time is it? Issuing Urgent Commands If the system administrator has granted you the required permission on the Vocera server, you can issue an Urgent command that automa
ADVANCED COMMANDS Joining or Leaving a Group If the system administrator has granted you the required permission on the Vocera server, you can use voice commands to add yourself to or remove yourself from a group. Note: Group managers also have the ability to add members to a group and remove them. See Commands for Group Managers on page 69.
ADVANCED COMMANDS Action Recommended Voice Commands Locate another user or group member * Where is John Smith? Alternative Forms Locate John Smith? Locate nearest member of Tech Support? Locate closest member of Tech Support? Find out your current location * Where am I? Find out the current location of another user * Where is John Smith? Find a group member near a certain location * Locate a member of Tech Support near The Cafeteria.
ADVANCED COMMANDS Supported Characters How to Speak Them The digits 0 through 9. Say “Zero”, not “Oh” or “Naught”. Speak only single digits; do not use “Double” or “Treble”. The letters A through D. Speak “Ay”, “Bee”, “See”, or “Dee”. # Do either of the following: • • * In the US or Canada, say “Pound” or “Sharp”. In the UK, Australia, or New Zealand, say “Pound”, “Sharp”, or “Hash”. Say “Star”, not “Asterisk”.
ADVANCED COMMANDS Action Recommended Voice Commands Initiate a conference call Conference James Madison and Mary Lamb. Add another party to a call (unsupervised method) 1. Press the Hold/DND button to put your call on hold. 2. Press the Call button to summon the Genie and say: Invite Robin Hood. Add another party to a call (supervised method) 1. Press the Hold/DND button to put your call on hold. 2. Press the Call button to summon the Genie and say: Call Robin Hood.
ADVANCED COMMANDS Redialing can save you time when you have to call the same number successively. For example, the first time you call a long distance number you must issue the command “Dial an outside number,” then state the full telephone number that you want to call. If you want to call that same number again, and you have not made other phone calls since then, you can simply issue the command, “Redial number.
ADVANCED COMMANDS You also need permission to have a pager number. If you have a pager number, use the following voice commands to specify whether you want Vocera users to be able to send you pages: Action Recommended Voice Commands Alternative Forms Allow Vocera users to send you Enable pages. numeric pages * Stop receiving numeric pages from Vocera users * Disable pages. In addition to using the voice commands to send pages, the Genie may ask if you want to send a page to someone who is unavailable.
ADVANCED COMMANDS Summoning the Genie takes precedence over a conversation in a conference. That is, you can interrupt an active conversation in a conference by pressing the Call button to issue a command. Similarly, any incoming calls are also routed to your Vocera device, interrupting an active conference. The Do Not Disturb state is also effective in a conference. If your Vocera device is in Do Not Disturb mode, you are not interrupted when someone begins a conversation in a conference.
Optional Commands This section describes the optional voice commands that can be used on your Vocera badge or device when you integrate other Vocera products and functionality in your environment. Providing Status of Environmental Services Staff The Vocera Environmental Services (EVS) solution is fully integrated with the EPIC EVS module and improves the response time of the environmental services staff members and work flow of the EVS requests for your entire organization.
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Special Features Learn the special features of the Vocera badge and the smartphone.
SPECIAL FEATURES 64 VOCERA BADGE USER GUIDE
Communicating with Multiple Sites In Vocera, a site is a specific physical location where users can communicate with each other. If your organization has multiple sites connected to the same Vocera server, you can use your Vocera devices to communicate with users at any site in your organization. Note: This chapter is relevant only if your installation supports multiple sites. See your Vocera administrator to find out if your installation supports multiple sites.
COMMUNICATING WITH MULTIPLE SITES You can also use normal voice commands to call a user, group, or address book entry at the global site, if your installation has one. However, if the party you're calling happens to have the same name as a user, group, or address book entry at your local site, Vocera automatically calls the local party. In this situation, you need to connect to the proper site before you issue the command.
COMMUNICATING WITH MULTIPLE SITES Action Recommended Commands (Italics indicate an example) Placing a three-way conference call between different sites 1. Connect to a remote site: Connect to Santa Cruz. 2. Wait for the next Genie prompt, then say: Conference April Buckley. 3. After April is connected, press the Hold/DND button to put the call on hold. 4. Connect to another remote site: Connect to Scotts Valley. 5. Invite another user to the conference call: Invite John Smith.
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Commands for Group Managers Groups provide a way for internal or external callers to communicate with Vocera users based on their roles within an organization. For example, groups let you call someone who fits a specific role (“Call a sales person”), belongs to a certain department (“Call Accounts Receivable”), or has some other skill or authority that the caller requires (“Call a manager”).
COMMANDS FOR GROUP MANAGERS Description Recommended Voice Commands Add another user to a group Add May Hu to Technical Support. Add yourself to a group Add me to Technical Support. Remove a user from a group Remove May Hu from Technical Support. Remove yourself from a group Remove me from Technical Support.
Sending Text Messages to Vocera Devices You can send text messages from a Vocera smartphone, your email account, or the User Console to a user or a group. When you send a message to a group, all members of the group receive the message. Recipients can read these short messages on their device displays. The following sections describe how to send text messages to a Vocera device. You cannot send text messages from a Vocera badge, but you can send them from a smartphone.
SENDING TEXT MESSAGES TO VOCERA DEVICES of a Vocera user or a group name in brackets. If the user or group is not in the Global site, also specify the site in braces. For example: [jbatista] **urgent** [I C U Nurses] {West Wing} **urgent** 4. In the message area, type your message. Be brief, because the message will be limited to 223 characters on badges or smartphones, and 236 characters on a Cisco Unified Wireless IP Phone (7900 series). Additional characters will not be displayed.
Using Vocera Access Anywhere Version: Vocera 4.1 GA or later If the Vocera SIP Telephony Gateway is installed with your system, you can use a standard phone to call the Vocera hunt number to direct the call to any Vocera user, group, or Address Book entry. This chapter describes how to access the Genie from a standard phone and use many of the same voice commands available from a Vocera badge or a smartphone.
USING VOCERA ACCESS ANYWHERE Only a system administrator can enable your user profile for Vocera Access Anywhere. However, you can use the User Console to set your phone numbers and phone password. For more information, see The User Console on page 79. Starting a Genie Session from a Phone If your user profile is properly enabled and you have the appropriate permission, you can access the Genie from a phone and use many of the same voice commands that you use from a badge.
USING VOCERA ACCESS ANYWHERE Starting a Genie Session at Another Site If your Vocera system is a multi-site deployment, you can access the Genie from a phone by calling the Guest Access number of any site. If you are prompted to say your first and last name, use the "Connect to" command to connect to your home site to authenticate yourself. Once the Genie session is established, you can use the "Connect to" command to connect to other sites and make calls, if you have permission.
USING VOCERA ACCESS ANYWHERE Announcements for Calls from a Phone Assuming call announcements have been enabled on the Vocera system (they are enabled by default), the user authentication required to access the Genie from a phone allows the Vocera Server to provide helpful information to the user you are calling.
USING VOCERA ACCESS ANYWHERE Training the Genie from a Phone When you access the Genie from a phone, you can train the Genie to recognize the way you say names and commands. For more information about commands you can use to train the Genie from a badge or a phone, see Training the Genie on page 41. Tip: If you use a badge more often than a phone to access the Genie, you should use only a badge to train the Genie.
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The User Console The User Console is a browser-based application that you can use to customize your personal information and some of the settings for your badge. Not all organizations allow access to the User Console. If yours does, the system administrator will give you the URL (Web address) of the User Console, and will either give you login information or will tell you to use the Register button to create your own login information.
THE USER CONSOLE You can have buddies who are badge users, and you can have Outside Buddies whom you can call from your badge. You can also send voice email to outside buddies from your badge. • Send text messages to other badge users on your Vocera system. The text message screen looks like this: • Create, modify, and delete groups. This requires additional permission from the system administrator beyond access to the User Console.
Maintaining Your Badge The Vocera badge requires very little maintenance: just recharge the battery when the power gets low, and clean the badge when necessary. The following sections describe how to charge the battery and how to clean the badge. When to Charge the Battery You must charge a new battery before you can use it. After that, you must recharge the battery as needed for the badge to operate properly. There are several easy ways to check whether you need to recharge the battery: 1.
MAINTAINING YOUR BADGE Preparing the B3000n and B3000 Chargers There are two indicator lights on the front of the B3000n and B3000 chargers. The capacity indicator is a blue light, and the charge status indicator is a red or green light. The following table describes the meaning of the indicator lights. Indicator Light Meaning Capacity (Blue) Light off There is no battery in the charger, the battery is not seated properly, or the battery exceeds 80% capacity.
MAINTAINING YOUR BADGE Indicator Meaning Light off There is no battery or badge in the charger, or the battery is not seated properly. Blinking green The battery is charging. Steady green The battery is fully charged. Red The battery is unable to charge, or there is a problem with the charger. If the charger works when you try to charge a different battery, dispose of the original battery and charge a new one.
MAINTAINING YOUR BADGE 5. Press down gently to seat the battery in the badge. Charging the B2000 Battery The B2000 battery can be charged with or without the badge. To charge a B2000 battery without the badge: 1. Slide the battery latch toward the bottom of the badge and remove the battery with your other hand. 2. Insert the battery into the charger, making sure the battery label points toward the middle of the charger slot.
MAINTAINING YOUR BADGE 5. Press down gently to seat the battery in the badge. Charging a B2000 Battery With the Badge You can also insert the entire B2000 badge into the charger, enabling you to charge the battery without removing it.
MAINTAINING YOUR BADGE Acceptable Commercial Cleaning Products The following cleaning products are commercially available and acceptable for cleaning the Vocera badge and accessories: • PDI Super Sani-Cloth Germicidal Wipes • Metrex CaviWipes Unacceptable Cleaning Agents Following is a list of unacceptable badge and accessory cleaning agents: • Ammonia • Acetones • Ketones • Ethers • Toluene Unacceptable Commercial Cleaning Products The following commercially available cleaning products are n
Notification Prompts When you first log into the Vocera Server with your badge, there are several messages that the Genie may provide. The table below lists the type of available prompts, the Genie's notification, the condition under which the prompt is played, and the user action. For more information, see Logging In and Out on page 39. Type of Prompt Genie Notification Condition User Action Call Forwarding Reminder You are forwarding all calls to .
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Reference Learn about important regulatory and safety instructions, frequently asked questions, and the commands that require special permission or integration with your Vocera phone system.
REFERENCE 90 VOCERA BADGE USER GUIDE
Frequently Asked Questions Questions about using your Vocera device? This section answers some common inquiries. Why does the Genie have trouble understanding me? If the Genie does not understand you, it may be due to one of the following reasons: • Is the device close enough to your mouth? For optimal voice recognition, a Vocera badge should be approximately 6 inches (15 cm) from your chin.
FREQUENTLY ASKED QUESTIONS Why is my device chirping or beeping? The system administrator can program your Vocera device to issue alerts when the device goes out of the range of the wireless network, when the battery is low, when you receive a text message, or when you receive a voice message.
FREQUENTLY ASKED QUESTIONS Why does my device display say "Searching for Server"? First, ask other Vocera users if they are having the same problem. If they are, it means the Vocera server needs to be reset. Contact the system administrator. If other people are able to use their Vocera devices, try taking the battery out, and then putting it back in. If the device still cannot find the server, contact your system administrator for help.
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Agreements, Specifications, and Notices This section contains information about third-party software agreements, system specifications, and regulatory notices. Third-Party Software Agreements Certain portions of Vocera products are derived from software licensed to Vocera by the third parties identified at http://www.vocera.com/legal under the heading “Communications”. All portions of Vocera products are subject to the notices and restrictions specified at http:// www.vocera.com/legal.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Data Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 Mbps, MCS0-MCS7 Wireless Medium Direct Sequence Spread Spectrum (DSSS) Orthogonal Frequency Division Multiplexing (OFDM) Single Input Single Output (SISO) HT40 support, at 5GHz only Media Access Protocol Carrier sense multiple access with collision avoidance (CSMA/CA) Modulation 2.4GHz DBPSK at 1 Mbps DQPSK at 2 Mbps CCK at 5.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Authentication Open PSK PEAP EAP-FAST EAP-TLS LEAP Encryption 64-bit WEP 128-bit WEP TKIP-WPA AES-CCMP B3000n electrical specifications: RF Output Power (2.4ghZ) * +16 dBm maximum at 802.11b +18 dBm maximum at 802.11g * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. RF Output Power (5ghZ) * +16 dBm maximum at 802.11a +16 dBm maximum at 802.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Speaker Frequency Range 500 Hz to 3.75 KHz Peak Speaker Loudness 85 dBSPL at 10 cm Batteries Battery Type Lithium-ion Polymer Battery Life Standard: 3 hours talk time (U-APSD enabled); 45 hours of standby time. Extended: 5 hours of talk time (U-APSD enabled); 60 hours of standby time.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Data Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 Mbps Wireless Medium Direct Sequence Spread Spectrum (DSSS) Orthogonal Frequency Division Multiplexing (OFDM) Media Access Protocol Carrier sense multiple access with collision avoidance (CSMA/CA) Modulation DBPSK at 1Mbps DQPSK at 2Mbps CCK at 5.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Microphone Directionality Quad MEMS Microphone array Speaker Frequency Range 500 Hz to 3.75 kHz Peak Speaker Loudness 85 dBSPL at 25 cm Batteries Battery Type Lithium-ion Polymer Battery Life Standard: 3 hours talk time (U-APSD enabled); 45 hours of standby time. Extended: 5 hours of talk time (U-APSD enabled); 60 hours of standby time.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Frequency Band 2400–2483.5 MHz Data Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 Mbps Wireless Medium Direct Sequence Spread Spectrum (DSSS) Orthogonal Frequency Division Multiplexing (OFDM) Media Access Protocol Carrier sense multiple access with collision avoidance (CSMA/CA) Modulation DBPSK at 1Mbps DQPSK at 2Mbps CCK at 5.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Microphone Directionality Unidirectional cardioid response Speaker Frequency Range 950 Hz to 3.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Conformité aux normes FCC Cet équipement a été testé et trouvé conforme aux limites pour un dispositif numérique de classe B, conformément à la Partie 15 des règlements de la FCC. Ces limites sont conçues pour fournir une protection raisonnable contre les interférences nuisibles dans une installation résidentielle.
AGREEMENTS, SPECIFICATIONS, AND NOTICES To ensure RF exposure compliance of the badge when using the lanyard, position and maintain the call button, the speaker, and the antenna facing away from the body, as illustrated in Getting Started with a Badge on page 9. The badge and lanyard attachment have been designed specifically to maintain proper orientation during normal usage. Additionally, the lanyard clip can be secured to clothing to provide additional stability.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Cet équipement est conforme à l'exposition aux rayonnements IC RSS-102 des limitesdéfinies pour un environnement non contrôlé. Notice: The Industry Canada regulations provide that changes or modifications not expressly approved by Vocera, Inc. could void your authority to operate this equipment.
AGREEMENTS, SPECIFICATIONS, AND NOTICES This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Important: Under power failure conditions, this telephone may not operate. Make sure that a separate telephone, not dependent on local power, is available for emergency use. Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom's specifications: 1.
AGREEMENTS, SPECIFICATIONS, AND NOTICES 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. French Translation Conformité aux normes FCC Cet équipement a été testé et trouvé conforme aux limites pour un dispositif numérique de classe B, conformément à la Partie 15 des règlements de la FCC.
AGREEMENTS, SPECIFICATIONS, AND NOTICES RF exposure (SAR) tests have been performed on the Vocera badge when it is being worn correctly and used with the approved accessories. The SAR test results show that the badge complies with all FCC exposure requirements. When a properly-oriented badge is operated with the appropriate accessories, as directed in the Vocera Badge User Guide, the level of RF exposure is well below the FCC limit of 1.6W/Kg.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Notice to Canada Users This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
AGREEMENTS, SPECIFICATIONS, AND NOTICES The World Health Organization has stated that present scientific information does not indicate the need for any special precautions for the use of mobile devices. They recommend that if you are interested in further reducing your exposure then you can easily do so by limiting your usage or simply using a handsfree kit to keep the device away from the head and body.
AGREEMENTS, SPECIFICATIONS, AND NOTICES Complies with IDA Standards DA101094 Notice to Brazil Users B2000 Regulatory Notices FCC Compliance for United States Users FCC Part 15.247 FCC Part 15, Class B Device This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause unwanted operation.
AGREEMENTS, SPECIFICATIONS, AND NOTICES USE ONLY APPROVED ACCESSORIES RF exposure (SAR) tests have been performed on the Vocera badge when it is being worn correctly and used with the approved accessories. The SAR test results show that the badge complies with all FCC exposure requirements. When a properly-oriented badge is operated with the appropriate accessories, as directed in the Vocera Badge User Guide, the level of RF exposure is well below the FCC limit of 1.6W/Kg.
AGREEMENTS, SPECIFICATIONS, AND NOTICES The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Important Safety Instructions The Vocera badge (including its battery component) and the Vocera battery charger are electronic devices. Care appropriate to the use of any electronic device must be taken in using the badge and the battery charger in order to minimize the possibility of injury (e.g., from shock) and damage (e.g., from fire). In addition, the Vocera badge is a wireless communication device that works by generating radio frequency (RF) signals.
IMPORTANT SAFETY INSTRUCTIONS Attention: Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Warnung: Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte.
IMPORTANT SAFETY INSTRUCTIONS N'exposez pas (ni ne rangez ou laissez) votre ordinateur ou batterie près d'une source de chaleur, telle qu'un radiateur, une cheminée, un poêle, un chauffage électrique ou tout autre appareil générateur de chaleur et ne l'exposez pas à des températures supérieures à 65 °C (149 °F). Lorsque les batteries atteignent une temperature excessive, les cellules de la batterie peuvent imploser ou exploser, représentant alors un risque d'incendie. 5.
IMPORTANT SAFETY INSTRUCTIONS 20. Do not charge the battery in a place where static electricity is generated or let the battery touch any object that is statically charged. 21. The battery can be stored at temperatures between –4° F and 104° F (between –20° C and 40° C), and can be charged or operated at temperatures between 32° F and 104° F (between 0° C and 40° C). 22. Do not put the battery into a microwave oven, conventional oven, dryer, or high-pressure container, or dispose of the battery in a fire.
IMPORTANT SAFETY INSTRUCTIONS 2. If you have any reason to suspect that the badge is interfering with sensitive equipment, turn the badge OFF immediately. 3. Turn your badge OFF and do not use the charger when you are in any area with potentially explosive materials in the atmosphere. Sparks in such areas could cause an explosion or fire, resulting in bodily injury or death.
IMPORTANT SAFETY INSTRUCTIONS Avvertenza: L'eliminazione finale di questo prodotto deve essere eseguita osservando le normative italiane vigenti in materia. Advarsel: Endelig disponering av dette produktet må skje i henhold til nasjonale lover og forskrifter. Aviso: A descartagem final deste produto deverá ser efectuada de acordo com os regulamentos e a legislação nacional. Advertencia: El desecho final de este producto debe realizarse según todas las leyes y regulaciones nacionales.
Command Reference In the following list, commands marked with an asterisk (*) either require a permission from your system administrator or require that Vocera is integrated with your phone system. Block and Accept Calls Action Recommended Commands Block calls Block all calls. * Block all calls from John Smith. * Block all calls except from John Smith. * Block all calls except from Tech Support. * Accept calls Accept all calls. * Accept all calls from John Smith.
COMMAND REFERENCE Call a User or Group Member Action Recommended Commands Call another user Call John Smith. Call a group member Call Tech Support. Place an urgent call Urgently call John Smith. * Call a user with a department name Call John Smith in Hardware. Call a user with a first name and department Call Sue in Hardware. * = requires permission or telephony integration Dial a Telephone Number Action Recommended Commands Dial an extension Dial extension 3145.
COMMAND REFERENCE Getting Help Action Recommended Voice Commands Version Get help Help. Vocera 4.1 GA or later Note: If your system does not have a custom Help prompt, when a Vocera user says the "Help" command the system uses the standard Help prompt: "No help is currently available.
COMMAND REFERENCE Miscellaneous Action Recommended Commands Find out the time and date What time is it? Train the Genie to recognize the way you say a name Learn a name. Learn a group name. Learn an address book name. Learn a location name. Unlearn the training Unlearn a name. Unlearn a group name. Unlearn an address book name. Unlearn a location name. Train the Genie to recognize the way you say common commands Learn commands.
COMMAND REFERENCE Action Recommended Commands Placing a three-way conference call between different sites 1. Connect to a remote site: Connect to Santa Cruz. 2. Wait for the next Genie prompt, then say: Conference April Buckley. 3. After April is connected, press the Hold/DND button to put the call on hold. 4. Connect to another remote site: Connect to Scotts Valley. 5. Invite another user to the conference call: Invite John Smith.
COMMAND REFERENCE Send and Receive Numeric Pages Action Recommended Commands Send a numeric page to a Vocera user, buddy, or address book entry Send a page to Tom Mailer. * Send a numeric page to a Vocera group Send a page to Tech Support. * Send a numeric page to any arbitrary pager number Dial a pager number. * Allow badge users to send you numeric pages * Enable pages. * Stop receiving numeric pages from badge users * Disable pages. * Version Send a page to Tech Support. * Vocera 4.
COMMAND REFERENCE Action Recommended Commands Start conferencing or reply (when you are in a conference) 1. Press and hold the Call button. • • When it is OK to talk, the badge plays a chime. If somebody else in the conference has already started to speak, you hear a warning sound. 2. Begin speaking. Everyone in the conference hears you immediately. 3. When finished, release the Call button. Everyone in the conference hears a chime, letting them know they can now reply.
COMMAND REFERENCE 128 VOCERA BADGE USER GUIDE
