Vocera User Guide Version 2.
Copyright © 2002-2003 Vocera Communications, Inc. All rights reserved. Vocera® is a registered trademark of Vocera Communications, Inc. This product includes software whose copyright is owned by MySQL AB. MySQL™ is a trademark of MySQL AB in the USA. This product includes software developed by the Apache Software Foundation (http://www.apache.org).
What’s New Vocera 2.0 provides numerous improvements over the previous version of Vocera. This chapter summarizes the changes to the voice commands you can use with badges. Vocera 2.0 provides the following new features and enhancements for voice commands: • Urgent calls, broadcasts, and conferencing commands let you break through to all recipients, regardless of what they are doing at the time. See Issuing Urgent Commands on page 47.
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Important Safety Instructions The Vocera badge (including its battery component) and the Vocera battery charger are electronic devices. Care appropriate to the use of any electronic device should be taken in using the badge and the battery charger in order to avoid possible injury (such as from shock) and damage (such as from fire). In addition, the Vocera badge is a wireless communication device and works by generating radio frequency (RF) signals.
3. Do not put anything other than a Vocera badge or Vocera battery into a charger slot, as other objects may touch dangerous voltage points or short out parts, which could result in fire or electric shock. 4. Do not place the product on an unstable surface, as a fall may cause serious damage to the product. 5. Never place the badge or charger near or over a radiator or heat register. Do not operate the charger in a cabinet or other enclosure unless proper ventilation is provided. 6.
12. Operate the charger only with a Vocera-approved power adapter. Utilisez le chargeur seulement avec un adaptateur de puissance approuvé par Vocera. Additional Instructions Related to Battery Safety 1. Use only the batteries supplied with the product or Voceraapproved replacements. 2. Do not use the battery to power any device other than a Vocera badge. 3. Charge the battery only in a Vocera charger and according to the instructions in Charging the Battery on page 59.
11. After the battery has reached the end of its useful life, we recommend recycling the materials at a recycling center in your community. If you choose to dispose of the batteries, consult the regulations that are in force in your locale. 12. When recycling or discarding the battery, make it nonconductive by applying vinyl tape to the terminals located on the edges of the battery, at the sides.
Table of Contents What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . v Badge and Battery Charger Safety . . . . . . . . . . . . . . . . . . .v Additional Instructions Related to Battery Safety . . . . . . . . vii Important Information About Use in Certain Areas . . . . . viii Welcome to Vocera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Getting Started . . . . . . . . . .
Advanced Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Calling Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . .39 Calling an Address Book Entry or Buddy . . . . . . . . . . . . . .40 Recording Your Voiceprint . . . . . . . . . . . . . . . . . . . . . . . .41 Blocking and Accepting Calls . . . . . . . . . . . . . . . . . . . . . .42 Forwarding Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Placing a Conference Call . . . . . . . . . . . . . . . . . .
Specifications and Regulatory Notices . . . . . . . . . . . . . . . 79 System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Command Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Summon and Dismiss the Genie . . . . . . . . . . . . . . . . . . . Log In and Log Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Record Your Name, Greeting, and Voiceprint . . . . . . .
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Welcome to Vocera Your new Vocera badge provides fast, simple, person-to-person communication over your company’s wireless network. You don’t need to memorize a number, and you don’t need to page someone and wait for a response. Using voice commands, Vocera instantly connects you to the people you need to reach, reducing phone tag, overhead paging, and physically searching for a person. It also gives you the freedom to be mobile, even when you are expecting an important call.
This guide describes how to use and care for your badge: • Before you use your badge for the first time, read Important Safety Instructions on page v. • Getting Started on page 15 tells you how to attach the lanyard, pocket clip, or universal clip; install the battery; log in; and adjust the volume on your badge. • Features of Your Badge on page 17 describes the features of your badge and explains how to use the buttons and badge display menus.
Getting Started If this is the first time you are using a Vocera badge, you can get started right away by following these simple steps: 1. Charge the battery, if necessary. New batteries must be charged before use. If the badge has already been used by someone else, check the battery level indicator on the badge display to make sure the battery has sufficient power.
The badge will begin a startup sequence. Wait until the badge display reads Logged Out or shows someone’s name. 4. Put the badge on, and make sure it is in the proper position. To get the best possible speech recognition, the microphone on the top of the badge should point toward your mouth and should be 6 to 12 inches (15 to 30 centimeters) from your mouth. 6 to 12 inches (15 to 30 cm) Lanyard Pocket Clip Universal Clip 5. Log in: Press the Call button and wait for the Genie to answer.
Features of Your Badge The design of the Vocera badge is simple, so you can communicate quickly and easily and keep your hands free to do other tasks. The information in this chapter will help you become familiar with the features of your badge.
Call Button Press the Call button to begin and end all voice communications, such as making calls, sending and listening to messages, and recording your name and greeting. The Call button also has these other uses: • The Call button turns the badge on and off. Press and hold the Call button for at least 5 seconds to turn the badge power off. To turn the badge on, press the Call button again. • If the Genie asks you a question that requires a yes or no response, you can press the Call button to answer “yes.
The Hold/DND button also has these other uses: • Press the Hold/DND button to cancel a command. For example, if you are calling someone, leaving a message, or recording your name and you change your mind, press Hold/DND to cancel the action. • If the Genie asks you a question that requires a yes or no response, press the Hold/DND button to answer “no.” (To answer “yes,” use the Call button.
Use the Select button to choose a displayed item. To return to the main screen at any time, press and hold the Select button until the badge beeps. Badge Display Menus If you press the Up button to scroll through the top-level menu, you see the following choices: Messages, Volume, Power Off, and Info. If you press the Up button once more, the display returns to the main screen. Press the Down button to navigate in the reverse direction. The following sections describe your badge’s display menu choices.
The status message area may show one of the following alerts: Status Message Meaning Name — not blinking The name of the person who is currently logged in to the Vocera system using this badge. Name — blinking If someone is trying to call you, this shows you the name of the person who is calling. If you are already on a call, this shows the name of the person with whom you are currently speaking.
Power Off Power Off turns off all power to the badge and the badge display to preserve the battery charge when you are away from the network. (Press the Call button to turn the power on again.) Info The Info feature gives you information about the badge you are using and how it is connected to the network. Most of this information is intended to be used by your system administrator for diagnostic purposes.
User The name of the person who is currently logged in to your network with this badge. Volume Adjustment To adjust the volume when you are on a call: Press the Up button as many times as necessary to increase the volume to the level you want. To decrease the volume, use the Down button. To adjust the volume when the badge is idle: 1. Turn the badge over, so you can see the display. 2. Press the Up button until you see the Volume icon. 3. Press the Select button to choose the Volume feature. 4.
Indicator Lights The indicator light on the top of the badge provides message alerts, outof-network alerts, and low battery warnings. The color and blink rate of the indicator light give you the following information: Color Green Red Blink Rate Meaning Slow Normal operation. No new voice or text messages Fast Normal operation and you have unplayed voice messages or unread text messages Slow Your badge is out of range or is not communicating with the Vocera server.
Alert Tones Alert tones are controlled by settings on the Vocera server. Your badge may play any or all of the following alert tones: Tone Meaning On/Off Network Alert You just moved out of the range of the wireless network, or you just moved into the range of your wireless network. Low Battery Alert Your battery needs to be recharged. Text Message Alert You just received a new text message Voice Message Alert You just received a new voice message.
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Basic Calling Your Vocera badge provides one-touch communication. To begin any kind of call or to record or play messages, press the Call button on the badge to summon the Vocera Genie. The Genie will answer with a tone, a prompt, or both (depending on the setting that is active for your badge) and will then be ready to accept your voice commands. The following sections describe the most-frequently used voice commands, by category. Tables that summarize the commands follow.
Note: If voice prints are enabled for your system, the Genie may ask you to say your name multiple times or ask you to repeat a series of digits. You can be logged in to the system on only one badge at a time. If you log in using a second badge, you will be logged out from the first badge. Note: When you turn the badge off or remove the battery for charging, you are still logged in to the system.
When you call another user and that person is not available, the call may be forwarded to another user or to a phone number. If no forwarding has been set, you will be prompted to leave a message. Action Call a user Recommended Voice Commands (examples in italics) Call John Smith. Alternative Forms Find John Smith. Get me John Smith. Contact John Smith. Calling a Member of a Group The system administrator may create groups of badge users and provide a list of groups for you to use in commands.
Broadcasting to a Group The broadcast feature allows you to make a quick announcement to a group. Much like an overhead page, a broadcast is sent out as you speak. Broadcasts are not recorded, and only members of the group who are on-line and available for a call at the time of the broadcast will receive it. Use the following command to initiate a broadcast. Press the call button to stop broadcasting.
If you change your mind, you can tell the Genie to “Unlearn a name.” The Genie will prompt you for the necessary information. Action Recommended Voice Commands Alternative Forms Train the Genie to recognize the way you say the name of a user, group, or location Learn name. Learn group name. Learn location name. Learn a name. Learn a group name. Learn a location name. Delete a learned user, group, or location name Unlearn name. Unlearn group name. Unlearn location name. Unlearn a name.
Using Buttons to Answer “Yes” or “No” When a Genie prompt requires a “yes” or “no” answer (for example, to confirm that you want to send a message), you can say your response or you can press a button to respond. To answer “yes,” press the Call button. To answer “no,” press the Hold/DND button. Call Waiting If you hear a call-waiting tone during a call, it means that someone is trying to call you. The name of the person calling you will flash on your badge display.
Using Do Not Disturb There may be times when it is inconvenient for you to receive calls and message notifications from the Genie (when you are attending a meeting, for example). The easiest way to block calls is to press the Hold/DND button. When you are ready to resume accepting calls, press the Hold/ DND button again. When you put the badge in Do Not Disturb (DND) mode, some calls may still be put through.
The following table shows the commands for recording voice messages: Action Recommended Voice Commands (examples in italics) Alternative Forms Send a message to a user Record a message for John Smith. Send a message to John Smith. Send a message to the members of a group Record a message for Tech Support. Send a message to Tech Support. Record an urgent message for a user Record an urgent message for John Smith. Send an urgent message to John Smith.
You can change these default settings in the Announcements tab of the User Console. If you do not have access to the User Console, your system administrator can change these settings for you. Use one of the following commands to begin playing messages: Action Play new (unplayed) messages Play old (previously played) messages Erase messages Recommended Voice Commands (examples in italics) Alternative Forms Play messages. Play my messages. Play messages from John Smith.
Commands You Can Use During Message Play The following table shows the commands you can use during message playback. In each case, you press the Call button while the message is being played and say the command. You can end message play altogether by pressing the Hold/DND button, or by pressing the Call button twice. Action Recommended Voice Commands (examples in italics) Alternative Forms Delete the message you just played or are in the process of playing Delete message. Erase message.
Using the Auto Answer Commands The Auto Answer property lets you specify whether the badge automatically answers incoming calls or whether it asks if you can take a call before connecting it. • If Auto Answer is turned on, the badge automatically connects all incoming calls immediately, without asking if you want to take the call. If all calls need to be connected quickly, you can enable this feature.
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Advanced Commands Some commands require special badge permissions or are a little more complex than the commands described in Basic Calling on page 27. This chapter describes these commands. The commands are grouped by category. When a command requires special permission, it is marked by an asterisk (*) in the description. Your system administrator enables or disables permissions for each user. If you do not have permission to use a command that requires one, the Genie will tell you.
Calling an Address Book Entry or Buddy The Vocera system provides an address book for the names and phone numbers of people who are not badge users. Your system administrator sets up and maintains this address book, but all users can access the names of people and places it contains from their badges. For example, if badge users frequently need to contact local businesses, your Vocera administrator can enter the business names and phone numbers in the address book.
Recording Your Voiceprint A voiceprint allows the system to authenticate you when you log in. A voiceprint is similar to a fingerprint—it distinguishes you from other people. If you have recorded your voiceprint, you will be challenged to repeat some digits when you log in. The system compares your voice with your recorded voiceprint and denies the login if there is a mismatch. Voiceprint authentication is active only if it has been enabled by your system administrator.
Blocking and Accepting Calls You can use the following voice commands to block or accept calls. Some of these commands offer more flexibility than the comprehensive blocking provided by the Hold/DND button. Action Block calls* Accept calls* Find out who is currently blocked from calling your badge* Recommended Voice Commands (examples in italics) Alternative Forms Block all calls. Hold all calls. Block all calls from John Smith. Hold all calls from John Smith.
Forwarding Your Calls When you cannot answer a call for any reason, or when you block all calls or put your badge in Do Not Disturb mode, your caller is usually prompted to leave a message. As an alternative, you can instruct the Genie to forward your calls to another user, to a group, or if telephony integration is installed on your system, to a phone number. When you tell the Genie to forward your calls, you will be prompted to choose the conditions under which calls are forwarded.
Action Recommended Voice Commands (Examples in Italics) Alternative Forms Forward to another user or to a group* Forward my calls to John Smith. Forward calls to John Smith. Forward my calls to Sales. Forward calls to Sales. Stop calls from forwarding* Stop forwarding. Stop forwarding calls. Placing a Conference Call You can use your badge to set up a conference call with 2 other badge users (3 parties total, including yourself).
Supervised Conferencing You can speak to a new person before adding him or her to a conference call or, as an alternative, you can switch between the new person and a call in progress. To talk with a third person: 1. While on a 2-party call, press the Hold/DND button. 2. Wait for the Genie to confirm that your first call is on hold, and then press the Call button. 3. Say Call New Party’s First and Last Names. 4. When you finish speaking to the new party, press the Hold/DND button.
The following table summarizes your conference call options. Action Recommended Voice Commands (examples in italics) Initiate a conference call Conference James Madison and Mary Lamb. Add another party to a call (unsupervised method) 1. Press the Hold/DND button to put your call on hold. Add another party to a call (supervised method) 1. Press the Hold/DND button to put your call on hold. 2. Press the Call button to summon the Genie and say: Invite Robin Hood. 2.
Issuing Urgent Commands If the system administrator has granted you the required permission on the Vocera server, you can issue an Urgent command that automatically breaks through to all recipients, regardless of what they are doing at the time.
The following table shows you how to issue urgent commands. Action Place an urgent call * Recommended Voice Commands (examples in italics) Urgently call Yukio Nakamura. Alternative Forms Urgent call to Yukio Nakamura. Urgent call Yukio Nakamura. Issue an urgent broadcast * Urgently broadcast to Managers. Urgent broadcast to Managers. Initiate an urgent conference call * Urgently conference James Madison and Mary Lamb. Urgent conference James Madison and Mary Lamb.
Use the following voice commands to add yourself to or remove yourself from a group: Description Recommended Voice Commands (examples in italics) Add yourself to a group* Add me to Technical Support. Remove yourself from a group* Remove me from Technical Support. Alternative Forms *Requires special permission from the system administrator.
Locating a Badge User or Group Member To find a user or group member in your location or in neighboring locations, press the Call button and tell the Genie to “Locate User or Group name.” IMPORTANT: The voice command Find (“Find John Smith” for example) will call the user or group.
Getting Other Information You can use any of the following commands to get various kinds of information: Action Recommended Voice Commands (examples in italics) Alternative Forms Find out who called while you were logged out, were on another call, were blocking calls, or while your badge was out of network range or in Do Not Disturb mode (if you have Missed Call Notification turned off) Who called? Who called me? Find out who is logged in to the badge Who am I logged in as? Who am I? Find out the
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Commands for Group Managers Groups provide a way for internal or external callers to communicate with badge users based on their roles within an organization. For example, groups let you call someone who fits a specific role (“Call a sales person”), belongs to a certain department (“Call Accounts Receivable”), or has some other skill or authority that the caller requires (“Call a manager”).
Adding and Removing Group Members As a group manager, you are responsible for maintaining the membership in the group. You can add members to the group and remove them from the group with voice commands. If the Vocera administrator allows it, badge users can also add themselves to a group. See Joining or Leaving a Group on page 48.
Recording Name Prompts for a Group When prompting users who want to call or leave a message for a group, or when confirming these commands, the Genie will say either the group name, or a variation of the group member name, depending on the situation. In the absence of recorded names, the Genie will use textto-speech generation to say the appropriate name. To ensure more natural-sounding prompts, you can record group names that will be substituted for the synthesized speech.
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Maintaining Your Badge The Vocera badge requires very little maintenance: just recharge the battery when the power gets low, and clean the badge when necessary. The following sections describe how to charge the battery and how to clean the badge. When to Charge the Battery You must charge a new battery before you can use it. After that, you must recharge the battery as needed for the badge to operate properly. There are several easy ways to check whether you need to recharge the battery: 1.
Preparing the Charger Before you use a charger, read Important Safety Instructions on page v. To prepare the charger for use, insert the single-pronged plug into the outlet in the charger, and plug the two-pronged power plug into a 110 VAC outlet. The indicator light on the top of the charger shows one of the following conditions: Indicator Meaning Light off There is no battery or badge in the charger, or the battery is not seated properly. Blinking green The battery is charging.
Charging the Battery The battery can be charged with or without the badge. Charging the Battery Without the Badge 1. Slide the battery latch toward the bottom of the badge and remove the battery with your other hand. 2. Insert the battery into the charger, making sure the battery label points toward the middle of the charger slot. The green indicator light on the top of the charger will begin to blink when the battery is positioned correctly, and it will continue to blink while the battery is charging.
4. Slide the holes in the top of the battery over the small pegs in the badge’s battery compartment. Holes in top of battery Front of battery (shiny surface) 5. Press down gently to seat the battery in the badge.
Charging the Battery With the Badge You can also insert the entire badge into the charger, enabling you to charge the battery without removing it. If you have a single-bay charger, this method also allows you to use the badge while the battery is charging: Note: If you want to use the badge while it is charging, but you find that you are logged out when you put the badge in the charger, contact the system administrator for help.
Cleaning the Badge To clean a Vocera badge, use a soft, damp cloth or disinfectant wipe. Strong detergents or abrasive cleaners can damage the badge’s finish. IMPORTANT: Never immerse the badge in water, because the badge speaker, microphone, and battery pack are not watertight.
Voice and Text Email Messages The following sections describe how to send a voice message from your badge to the email addresses of individual badge users or groups, how to send a standard email message to a user, and how to view messages on the badge display. Sending a Voice Email From a Badge You can send a voice email message from your badge to individual badge users or groups. Your recorded message will be sent as a .wav sound file that is attached to a generic text email message.
Sending a Text Email to a Badge You can send messages from your email account to a user or to a group. If you send the message to a group, all members of the group receive the message. Recipients can read these short messages on their badge displays. Before you can send email to badges, you need to get the following information from your system administrator: • The email address that is dedicated to the Vocera system. All email messages to Vocera badge users must be addressed to this email account.
Reading Text Messages There are two kinds of messages you can read on your badge display: • Email messages. (The previous section describes how to send these to badges.) • Text messages that are sent from the User Console. (See The User Console on page 67.) To simplify the following instructions, the term “text messages” in the following procedure refers to messages sent from either source. To read text messages on the badge display: 1. Hold the badge so that the display screen is visible. 2.
6. When you finish reading the message, press the Select button to see this menu of message options: • TO NEXT MSG skips to the next message in the list. • DELETE MSG erases the message from the badge memory and from the Vocera server. • SAVE MSG saves the message and prevents it from being automatically deleted. You are limited to 20 text messages at a time, and you can save up to 10 of these messages. • BACK TO LIST returns to the list of text messages, where you can select another message.
The User Console The User Console is a browser-based application that you can use to customize your personal information and some of the settings for your badge. Not all organizations allow access to the User Console. If yours does, the system administrator will give you the URL (Web address) of the User Console, and will either give you login information or will tell you to use the Register button to create your own login information.
You can have buddies who are badge users, and you can have Outside Buddies whom you can call from your badge. You can also send voice email to outside buddies from your badge. • Send text messages to other badge users on your Vocera system. The text message screen looks like this: • Create, modify, and delete groups. This requires additional permission from the system administrator beyond access to the User Console.
Frequently Asked Questions Why does the Genie sometimes have trouble understanding me? The Vocera system is designed to make it as easy as possible for you to communicate using voice commands.
• Does the Genie have trouble recognizing a name? The Genie will not recognize a name if the person has not been added to the system as a user. Have you ever seen this person use a badge? If you are sure you are saying the name of a valid user, make sure you say both the first and last names. If you think the Genie doesn’t recognize a name because of the way you pronounce it, you can train the Genie to understand you. See Training the Genie on page 30 for instructions.
• If the indicator light is blinking green rapidly, you have unread text messages or unplayed voice messages. Icons on the badge display will show whether the messages are voice or text, or both. Unplayed Text Message Unplayed Voice Message The system administrator can disable or enable any of these alert tones, and can choose a setting to turn off alerts when you put the badge in Do Not Disturb mode. Why does my badge sometimes beep when I’m talking to someone? You may be hearing the Call Waiting tone.
Why does my badge beep and then restart? If you ignore low-battery signals and alerts long enough, the battery level will get so low that the badge resets. Recharge your battery. None of the buttons on the badge seem to work, and the screen is frozen or blank. How do I get the badge to work again? If the badge display is blank and the indicator lights are off, it means you need to recharge the battery. Occasionally, the badge may need to be reset.
End User Sales Agreement In the case of International users (outside of North America), the warranty and license to you of certain associated software and documentation is governed by terms and conditions set forth in separate Warranty and End User License Agreements available on the Vocera website at www.vocera.com. End User Sales Agreement (United States): Vocera Communication Badge Components Introduction.
Components when used in combination with other items not manufactured, approved by or supplied by Vocera, (m) any items which have been opened, repaired, modified or altered by anyone other than Vocera or a Vocera authorized service center, (n) Accessories and materials subject to normal wear and tear, or (o) other circumstances beyond the reasonable control of Vendor. Limit of Liability.
End User License Agreement End User License Agreement (United States): Vocera Software and Documentation YOU MAY NOT INSTALL AND USE THIS PRODUCT UNLESS YOU AGREE TO THESE PROVISIONS. RETURN THE PRODUCT PROMPTLY FOR A REFUND IF YOU DO NOT AGREE. Introduction. This End User License Agreement (“Agreement”) sets forth the provisions under which Vocera Communications, Inc. (“Vocera”) is willing to license to you certain server software known as Vocera System Software, Vocera Solutions Software (e.g.
Vocera may impose from time to time; or (D) made available to third parties as part of any time-sharing or service bureau arrangement.
U.S. Government Users. The Software and Documentation are each a “commercial item” as defined at 48 C.F.R. 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in 48 C.F.R. 12.212. Under 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 to 227.7202-4, U.S. Government Users acquire the Software and Documentation only with the rights set forth therein. Third Party Licensors. Vocera's Licensors are third-party beneficiaries of this Agreement.
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Specifications and Regulatory Notices System Specifications Badge Specifications Dimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm) Weight 1.9 oz. (53.9 g) with standard battery pack LED Indicators Two indicators: one- and two-color LCD Supports 4 lines of text, 14 characters per line Controls Call button Hold/Do Not Disturb (DND) button Volume and Menu Selection buttons Headset Support 2.5 mm gold-plated jack See the www.vocera.
Operating Channels 11 channels (US, Canada), 3 non-overlapping Roaming IEEE 802.11b compliant Encryption 64-bit and 128-bit WEP Electrical Specifications RF Output Power +17 dBm typical RF Receive Sensitivity –75 dBm at 11 Mbps Microphone Frequency Range 350 Hz to 3.75 KHz Microphone Directionality Unidirectional cardioid response Speaker Frequency Range 950 Hz to 3.
FCC Compliance This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause unwanted operation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
margin of safety to give additional protection for the public and to account for any variations of measurement. Before a badge is available for sale to the public, it must be tested and certified by the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure.
Command Reference In the following list, commands marked with an asterisk (*) require a permission. Those marked with a double asterisk (**) require that telephony integration option be installed. Summon and Dismiss the Genie Action Recommended Commands Summon the Genie Press the Call button. Wait for the Genie to answer. Dismiss the Genie Goodbye (or press the Hold/DND button).
Call a User or Group Member Action Recommended Commands (examples in italics) Call another user Call John Smith. Call a group member Call Tech Support. Place an urgent call Urgently call John Smith. * Dial a Telephone Number Action Recommended Commands (examples in italics) Dial an extension. Dial extension 3145.** Dial an outside phone number. Get me an outside line.
Place a Conference Call Action Recommended Commands (examples in italics) Initiate a conference call Conference James Madison and Mary Lamb. Add another party to a call (unsupervised method) 1. Press the Hold/DND button to put your call on hold. Add another party to a call (supervised method) 1. Press the Hold/DND button to put your call on hold. 2. Press the Call button to summon the Genie and say: Invite Robin Hood. 2. Press the Call button to summon the Genie and say: Call Robin Hood.
Initiate a Broadcast Action Recommended Commands (examples in italics) Initiate a broadcast to a group Broadcast to Tech Support. Initiate an urgent broadcast to a group Urgently broadcast to Tech Support. * Forward a Call Action Recommended Commands (examples in italics) Forward your calls Forward my calls to my desk phone.** Forward my calls to my cell phone.** Forward my calls to my home phone.** Forward my calls to voicemail.** Forward my calls to extension 3245.
Listen to and Leave Voice Messages Action Recommended Commands (examples in italics) Send a message to a user or to all members of a group (without trying to call them) Record a message for John Smith. Record an urgent message for Tech Support. Play new messages Play messages. Play messages from John Smith. Play messages from Marketing. Play old (previously played) messages Play old messages. Play old messages from John Smith. Play old messages from Marketing.
Block and Accept Calls Action Recommended Commands (examples in italics) Block calls Block all calls.* Block all calls from John Smith.* Block all calls except from John Smith.* Block all calls except from Tech Support.* Accept calls Accept all calls.* Accept all calls from John Smith.* Accept all calls except from John Smith.* Accept all calls except from Tech Support.
Work with your own Groups Action Recommended Commands (examples in italics) Find out what groups you belong to. What groups am I in? Find out who belongs to a group. Who is a member of Code Blue? Add yourself to a group Add me to Code Blue.* Remove yourself from a group Remove me from Code Blue.* Manage Groups Action Recommended Commands (examples in italics) Add a member to a group Add Lynn Faulkner to Code Blue.* Remove a member from a group Remove Lynn Faulkner from Code Blue.
Miscellaneous Action Recommended Commands (examples in italics) Find out the time and date What time is it? Train the system to recognize a name Learn a name. Learn a group name. Learn a location name. Unlearn the training Unlearn a name. Unlearn a group name. Unlearn a location name. Connect incoming calls immediately Turn Auto Answer on. Ask before connecting incoming calls Turn Auto Answer off.
Index A Accepting calls, voice commands 42 Access point relationship to locations 22 Searching for Access Points message 24 Answering calls 31 Auto Answer For Incoming Calls 37 Auto Answer for Incoming Calls 31 B Badge operation adjusting the volume 23 answering calls 31 automatic answering 37 battery disposal vii call waiting 32 calling groups 29 calling other badges 28, 29, 40 cleaning 62 conference calls 44 ending a call 31 holding a call 32 logging in 27 safety information v safety recommendations 81 B
C Call waiting 32 Calls accepting 42 answering 31 blocking 42 call waiting 32 calling groups 29 calling other users 28, 29, 40 conference calls 44 ending 31 holding 32 starting 27 Cleaning the badge 62 Commands - see “Voice commands” Compliance statements 81 Conference calls 44 D Deleting greeting 28 learned names 30 text messages 66 voice messages 34 Do Not Disturb 33 VIP status effect 33 E Email messages saving and deleting 66 sending from a badge 63 sending to a badge 64 viewing on a badge 65 Ending ca
G Genie summoning 27 training 30 Glossary buddy 67 Genie 13 outside buddy 67 text message 68 User Console 67 Vocera server 13 Greeting, personal 28 Group Broadcast 30 Groups adding 53 calling 29 general information 53 recording name prompts for 55 H Hold/DND button alternative voice commands 42 holding calls with 32 Holding a call 32 L Learning a name 30 Logging In and Out 27 M Messages playing, saving, deleting 34 recording and sending 33 saving and deleting text messages 66 text message limits 66 N Na
O Outside Buddies 40 P Playing a message 34 R Recording Recording your voiceprint 41 Recording a greeting 28 Recording a name training the Genie 30 your name 28 Recording messages 33 Recording names group prompts 55 Regulatory statements 81 S Safety information badge and charger v battery vii Safety recommendations v SAR exposure 81 SAR exposure guidelines 81 Saving email and console messages 66 voice messages 34 Sending messages 33 Shared badges 27 Sound level 23 Speech recognition proper badge position
T Terms buddy 67 Genie 13 outside buddy 67 text message 68 User Console 67 Vocera server 13 Text message saving and deleting 66 viewing on a badge 65 U Unlearning a name 30 V Voice commands accepting calls 42 answering calls 31 blocking calls 42 conference calls 44 general guidelines 69 making calls 28, 29, 40 sending messages 33 training the Genie 30 Voice email 63 Voice messages playing, saving, deleting 34 recording and sending 33 Voice recognition - see “Speech recognition” Voiceprint Recording 41 Vol
··· Vocera User Guide
