Vocera Badge User Guide Version 4.
Copyright © 2002-2011 Vocera Communications, Inc. All rights reserved. Protected by US Patent Numbers D486,806; D486,807; 6,892,083; 6,901,255; 7,190,802; 7,206,594; 7,248,881; 7,257,415; 7,310,541; 7,457,751; AU Patent Number AU 2002332828 B2; CA Patent Number 2,459,955; EEC Patent Number ED 7513; and Japan Patent Number JP 4,372,547. Vocera® is a registered trademark of Vocera Communications, Inc. This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”).
Contents What's New................................................................................. 9 Welcome to Vocera................................................................... 11 Getting Started with a Badge...................................................... 12 Badge Features.......................................................................... 17 B3000 Features........................................................................... Enhanced Durability.................................
Using the Welcome Tutorial on the Badge..................................... Placing and Receiving Calls.......................................................... Calling Other Users............................................................... Using Speak or Spell............................................................. Calling with Department Names............................................. Calling a Group Member....................................................... Training the Genie.............
Recording a Dictation Session...................................................... Getting Other Information........................................................... Navigating IVR Phone Trees with a Badge...................................... Possible Touch-Tone Responses............................................... 74 74 75 76 Special Features......................................................................... 77 Communicating with Multiple Sites........................................
Preparing the B3000 Charger............................................... Preparing the B2000 and B1000A Charger............................ Charging the Battery................................................................. Charging the B3000 Battery................................................ Charging the B2000 and B1000A Battery.............................. Cleaning the Badge.................................................................. 102 103 104 104 105 107 Reference.....................
Broadcast to a Group................................................................ Forward a Call.......................................................................... Transfer a Call.......................................................................... Use Instant Conferences............................................................ Send and Receive Numeric Pages............................................... Block and Accept Calls..............................................................
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What's New Vocera 4.2 provides significant enhancements to the previous version of Vocera. The following topics summarize the new features. • Vocera B3000 badge support – With the latest hotfix for version 4.2 SP1 (or later), the Vocera B3000 badge is available. The B3000 provides enhanced durability, integrated noise cancelation, increased speaker volume, as well as several other features. For a description of B3000 features, see B3000 Features on page 17.
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Welcome to Vocera Your Vocera device provides fast, simple, person-to-person communication over your company's wireless network. You don't need to memorize a number, and you don't need to page someone and wait for a response. Using voice commands, Vocera instantly connects you to the people you need to reach, reducing phone tag, overhead paging, and physically searching for a person. It also gives you the freedom to be mobile, even when you are expecting an important call.
Getting Started with a Badge Getting Started with a Badge If this is the first time you are using a Vocera badge, you can get started right away by following these simple steps: To get started with a B3000 badge: 1. Charge the battery, if necessary. New batteries must be charged before use. If the badge has already been used by someone else, check the battery level indicator on the badge display to make sure the battery has sufficient power.
Getting Started with a Badge To get the best possible speech recognition, the top of the badge should be between 6 to 8 inches (15 to 20 centimeters) directly below your mouth. Any sound coming from another direction or beyond that distance is reduced or eliminated by the noise canceling microphones. 5. Log in: Press the Call button and wait for the Genie to answer. • If the Genie asks for your name, say your first and last names.
Getting Started with a Badge 3. Install the battery. To do this, slide the holes in the top of the battery over the small pegs at the top of the badge's battery compartment, and then press down gently to seat the battery. The badge will begin a startup sequence. Wait until the badge display reads Logged Out or shows someone's name. 4. Put the badge on, and make sure it is in the proper position.
Getting Started with a Badge The Genie will prompt you to record your name. If you do not record your name, the Vocera system uses speech synthesis to say your name. 7. Adjust the volume on the badge, if necessary. (See Adjusting the Volume on page 31). Your badge is now ready to use. You can press the Call button at any time, wait for the Genie to answer, and then give the Genie a voice command, such as: "Call Jim Olsen." "Record my greeting." "Play my messages.
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Badge Features The design of the Vocera badge is simple, so you can communicate quickly and easily and keep your hands free to do other tasks. The information in this chapter will help you become familiar with the badge features. B3000 Features Enhanced Durability The B3000 is designed to be more durable and rugged than its B2000 predecessor. All buttons on the badge now use dome switches instead of mechanical switches.
Enhanced Display A metallic spine reinforces the shell and serves as the attachment point for accessories at the top of the badge. The B3000 has been tested to withstand dust, shock, and vibration. Like the B2000 badge, the B3000 is NOT waterresistant. Enhanced Display The B3000 badge display, which is 11% larger than the B2000 display but with nearly twice as many pixels, has been moved to the front of the badge and positioned in portrait orientation.
Increased Speaker Volume Increased Speaker Volume The B3000 has a speaker with 85 dBSPL peak loudness, more than 10 dB louder than the B2000 speaker, making it easier to use without a headset in noisy areas or areas with persistent background noise. Integrated Noise Cancellation The B3000 has enhanced noise cancellation as well as better acoustic echo cancellation.
Smart Battery and Power Efficiency The noise cancellation features of the B3000 badge should provide significant improvement in speech recognition accuracy in environments with background noise compared to older B2000 and B1000A models. However, speech recognition analysis of actual customer data needs to be completed to determine actual results.
B2000 and B1000A Features B2000 and B1000A Features Display Screen The display screen on the back of the badge provides status information and a menu allowing you to view badge information and customize settings. The display screen also allows you to view text messages sent by email, the Vocera User Console, or an application that integrates with the Vocera system, such as a nurse call system. See The Badge Menus on page 25 for information about each of the screens in the badge menu.
Microphone and Speaker The B2000 badge automatically launches a screen saver when its display is inactive. The screen saver shows your first name and the first initial of your last name, along with an icon indicating the remaining battery life. The badge dismisses this screen saver immediately if the display needs to become active— for example, if you receive a call or a message.
Common Badge Features Color Blink Rate Meaning Green Slow Normal operation. No new voice or text messages Fast Normal operation and you have unplayed voice messages or unread text messages Slow Your badge is out of range or is not communicating with the Vocera server. If the badge is out of range, you will see the message "Searching for Access Points" on the badge display. If the badge is within range but is not connecting to the server, you will see the message "Searching for Server.
Background Updater • To hold a call, press the Hold/DND button while the call is in progress. To release the hold, press the button again. While a call is on hold, you can press the Call button to summon the Genie. When the Genie answers, you can call another user, check for new messages, or issue any other command. Once the command has been carried out and the operation is finished, the Genie automatically reconnects you with the person on hold.
The Badge Menus If the update process is paused because the badge is being used to make or receive a call, the icon does not appear on screen until the call is finished and the update process resumes. Note: The B1000A badge does not support the background update feature. Using a B2000 Badge While a Background Update Is in Progress All B3000 and B2000 badge funtionality is available while a background update is in progress.
The Badge Menus On B2000 and B1000A badges, the Up, Select, and Down buttons are on the side of the badge. The screen orientation cannot be changed. Use the Select button to choose a displayed item. To return to the main screen at any time, press and hold the Select button until the badge beeps.
The Badge Menus Badge Type Top-Level Menu B1000A Info Power Off Volume Messages The following sections describe your badge's display menu choices. Main Screen The main screen appears when you turn on the badge. This screen has a status message area with symbols that show you the wireless network signal strength, the battery charge level, whether you are in speakersphone or headset mode, and whether you have unread text messages or unplayed voice messages.
The Badge Menus The status message area may show one of the following alerts: Status Message Meaning Name—not blinking The name of the person who is logged in to the Vocera system using this badge. Name—blinking If someone is trying to call you, this shows you the name of the person who is calling. If you are already on a call, this shows the name of the person with whom you are currently speaking.
The Badge Menus • Location. The name of the location or the physical network address of the access point with which your badge is currently communicating. • Badge IP. The Internet Protocol (IP) network address of the badge. • Version. The version of the firmware that your badge is using. • FIPS Mode. Whether FIPS 140-2 mode is enabled. For more information about FIPS, see the Vocera Badge Configuration Guide. Note: FIPS mode is certified for B2000 badges only. • Server IP.
Custom Settings When you select Messages, the display shows one subject line for each text message. On the B3000, the subject line for only one message is shown at a time. A closed envelope symbol next to a subject means you have not yet read that message; an open envelope means you have already read that message. An [S] means you have already read and saved that message. See Reading Text Messages on page 52 for more information.
Custom Settings Adjusting the Message Font You can adjust the way that the badge displays text messages. If you receive a lot of text messages—for example, if your site integrates with a messaging system such as a Nurse Call System—you may want to choose the display that is most readable for you. To adjust the font used by badge messages on a B3000: 1. Tilt the bottom of the badge up to look at the screen. 2. Press the Up button until you see the Settings icon. 3.
Custom Settings 5. Press the Up or Down buttons to choose one of the following modes: • Speaker • Handset Then press the Select button to set the volume for the specified mode. 6. Do either of the following: • Press the Up button as many times as necessary to increase the volume to the level you prefer. • Press the Down button to decrease the volume. The display changes accordingly. 7. Press the Select button to set the new volume level and return to the main screen.
Anti-Microbial Protection The change affects only the listening device in use at the time. That is, if you are using a headset and you adjust the volume during a call, you change the volume for the headset only. If a headset is not plugged in, you change the volume for the badge speaker only. Flipping the Screen You can invert the B3000 screen, turning it upside down, thus making it easy to tilt up to read. To flip the B3000 screen: 1. Tilt the bottom of the badge up to look at the screen. 2.
Alert Tones and Notifications Tone Meaning On/Off Network Alert You just moved out of the range of the wireless network, or you just moved into the range of your wireless network. Low Battery Alert Your battery needs to be recharged. Text Message Alert You just received a new text message Voice Message Alert You just received a new voice message.
Commands The following topics describe voice commands you can use on both the Vocera badge and the smartphone: • Basic Calling on page 37 • Advanced Commands on page 57 Commands ··· 35
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Basic Calling Your Vocera device provides one-touch communication. To begin any kind of call or to record or play messages, press the Call button to summon the Vocera Genie. The Genie will answer with a tone, a prompt, or both (depending on the setting that is active for your device) and will then be ready to accept your voice commands. The following sections describe the most-frequently used voice commands, by category. Tables that summarize the commands follow.
Recording Names and Greetings If your organization shares Vocera devices, make sure you log out when you are finished using your badge or phone. Turning the power off or removing the battery does not log you out—the Genie remembers you are logged in when the device gains power again. When you place a phone or a badge and battery together in the charger, the system may automatically log you out, depending on a preference set by your administrator.
Placing and Receiving Calls Action Recommended Voice Commands Alternative Forms Listen to the welcome tutorial Play Welcome Tutorial. Play Welcome. Note: Although the smartphone allows you to play the badge tutorial, the information is specific to a badge and therefore may not help you learn how to use the phone. Placing and Receiving Calls Placing and receiving calls are the tasks you perform most frequently with a Vocera device.
Calling with Department Names In addition to speaking the full name, you can spell either the first name, the last name, or both names to contact a person. For example, you can use any of the following commands to place a call to the user or address book entry Jesse Hart: • Call Jesse Hart • Call J-E-S-S-E • Call H-A-R-T • Call J-E-S-S-E-H-A-R-T You must always speak or spell the full name to contact a group, place, or alternate spoken name.
Calling a Group Member For example, you can issue the voice command "Call Sue in Hardware". Action Recommended Voice Commands Alternative Forms Call a user with a department name Call John Smith in Hardware. Find John Smith in Hardware. Get meJohn Smith in Hardware. ContactJohn Smith in Hardware. Call a user with first name and department Call Sue in Hardware. Find Sue in Hardware. Get me Sue in Hardware. Contact Sue in Hardware.
Training the Genie Training the Genie If the Genie has difficulty understanding your speech, don't get frustrated— you can train the Genie to recognize the way you say names and commands. The Genie can learn the names of people, groups, and locations as well as most commands. You can also train the Genie to recognize a nickname, if that is the way you always call a person you know. When you train the Genie to learn a name, you are prompted to spell the name.
Training the Genie • Press the Call button. The Genie skips that command and prompts you to speak the next command. 3. Continue through the list by saying each command to train the Genie or skipping it with the Call button. 4. Quit at any time by pressing the Hold/DND button. The Genie tells you it is quitting and remembers the commands it has learned. If you use Learn Commands again at a later time, the Genie can automatically skip commands it has already learned.
Answering a Call A second command trains the Genie to recognize the way you say some of the less common commands. When you tell the Genie to "Learn more commands", the Genie prompts you to record additional commands that are not used as frequently as those in the first set. You can skip through these commands and re-record them at will as you can with the first set of commands.
Ending a Call • Answer No. • Press the Hold/DND button. When you reject a call, the caller will be prompted to leave a message or forwarded to a destination you have chosen. See Forwarding Your Calls on page 66. If Auto Answer for Incoming Calls is enabled for your Vocera device, all of your calls will be connected immediately, without any action on your part. See Using the Auto Answer Commands on page 53.
Putting a Caller on Hold and Releasing the Hold To accept a waiting call: 1. Press the Call button. Vocera puts the first call on hold and connects the second call. 2. When you are done speaking, press the Call button again. Vocera ends the second call and returns to the original call. To refuse a waiting call: Do either of the following: • Press the Hold/DND button. • Ignore it. If possible, use the DND button to refuse the call and cancel the call waiting tone immediately.
Using Do Not Disturb Using Do Not Disturb There may be times when it is inconvenient for you to receive calls and message notifications from the Genie (when you are attending a meeting, for example). The best way to block calls temporarily is to press the Hold/DND button. When you are ready to resume accepting calls, press the Hold/DND button again. On a badge, a light at the top of your badge flashes yellow to remind you that you are in Do Not Disturb (DND) mode.
Sending an Email Message The following table shows the commands for recording voice messages: Action Recommended Voice Commands Alternative Forms Send a message to a user Record a message for John Smith. Send a message to John Smith. Send a message to the members of a group Record a message for Tech Support. Send a message to Tech Support. Send an urgent message to a user Record an urgent message for John Smith. Send an urgent message to John Smith.
Listening to Messages Note: If you attempt to send a message to a user who does not have an email address, the Genie notifies you and cancels the message. If you attempt to send a message to a group, and a group member does not have an email address, the Genie notifies you and asks if you want to send the message to the members who have email addresses. Listening to Messages You can use the badge or phone to listen to either voice or text messages.
Listening to Messages Action Recommended Voice Commands Alternative Forms Play old (previously played) voice messages Play old messages. Play old voice messages. Play my old messages. Play old messages from John Smith. Play old voice messages from John Smith. Play my old messages from John Smith. Play old messages from Marketing. Play old voice messages from Marketing. Play my old messages from Marketing. Delete voice messages Delete all messages. Delete all voice messages. Erase all messages.
Commands You Can Use During Message Play You can also use the "from" modifier to play or delete text messages sent from the User Console, as shown in the following table: Action Recommended Voice Commands Alternative Forms Play new (unplayed) text messages sent through the User Console Play text messages from John Smith. Play my text messages from John Smith. Play old (unplayed) text messages sent through the User Console Play old text messages from John Smith.
Reading Text Messages Action Recommended Voice Commands Alternative Forms Cancel message play Cancel Goodbye Reading Text Messages You can read three kinds of text messages on the display of your Vocera device: • Text messages. Vocera smartphone users can send text messages to other Vocera users. Vocera Messaging Interface (VMI) applications that interface with other systems, such as nurse call systems, can also send text messages to Vocera devices. • Email messages.
Using Voice Commands to Set Device Properties • PLAY uses text-to-speech generation to speak the message for you. • TO NEXT MSG skips to the next message in the list. • DELETE MSG erases the message from the badge memory and from the Vocera server. • SAVE MSG saves the message and prevents it from being automatically deleted. You are limited to 20 text messages at a time, and you can save up to 10 of these messages. • UNSAVE MSG allows the message to be automatically deleted.
Using the Announce through Speaker Commands Use the following commands to control the Auto Answer property: Action Recommended Voice Commands Connect incoming calls immediately Turn auto answer on. Ask before connecting incoming calls Turn auto answer off. Alternative Forms Using the Announce through Speaker Commands When you use a headset (or badge with a managed lanyard), the badge or phone automatically plays all audio through it by default.
Getting Help Use the following commands to control the Announce through Speaker property: Action Recommended Voice Commands Play announcements through badge speaker when headset plugged in Turn announce through speaker on. Play announcements through headset when headset plugged in Turn announce through speaker off. Alternative Forms Getting Help The Vocera system can be customized to provide users with a Help command to help users learn how to use their Vocera devices.
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Advanced Commands Some commands require special Vocera permissions or are a little more complex than the commands described in Basic Calling on page 37. This chapter describes these commands. The commands are grouped by category. When a command requires special permission, it is marked by an asterisk (*) in the description. Your system administrator enables or disables permissions for each user. If you do not have permission to use a command that requires one, the Genie will tell you.
Calling an Address Book Entry or Buddy Use the same command to make local and long distance calls. When the Genie prompts you for the number, say both the area code and the phone number, even when calling a local number. If the area code you say matches the local area code or toll-free area codes set up by your system administrator, the call will be considered local. You cannot place an international call by speaking a series of digits.
Sending and Receiving Numeric Pages • Conference. See Placing a Three-Way Conference Call on page 67. • Invite. See Placing a Three-Way Conference Call on page 67. • Send Voice Email. See Sending an Email Message on page 48. Action Recommended Voice Commands Alternative Forms Call an address book entry * Call Poison Control. Find Poison Control. Get me Poison Control. Contact Poison Control. Call an outside buddy * Call My Mom. Find My Mom. Get me My Mom. Contact My Mom.
Sending and Receiving Numeric Pages The Genie understands common variations of numbers. For example, "four one zero zero," "four one oh oh," and "forty one hundred" are all recognized as acceptable variations of 4100. The Genie does not recognize commands to dial letters (for example, 1 – 800 – VOC – ERA1).
Redialing Phone Numbers Action Recommended Voice Commands Allow Vocera users to send you numeric pages * Enable pages. Stop receiving numeric pages from Vocera users * Disable pages. Alternative Forms In addition to using the voice commands to send pages, the Genie may ask if you want to send a page to someone who is unavailable. For example, when you call a user who is not on the system, and that person has a pager number, the Genie asks you if you want to send that person a page.
Using Instant Conferences Using Instant Conferences In some situations, even the short amount of time required to place a call with a Vocera device is too long to wait. For example, employees in a retail store may have a goal of just a few seconds to respond to a customer's query. Similarly, some hospital employees may have an ongoing need for extremely urgent communication.
Using the Vocera Badge or Phone in a Conference Using the Vocera Badge or Phone in a Conference While you are in a conference with a Vocera badge or phone, you still have access to every other Vocera function. That is, you can place and receive calls, send and listen to messages, and perform every other task you are accustomed to using the badge or phone for. If you are in a conference, you can press the Call button to hear the Genie prompt, then issue a command like you usually do.
Broadcasting to a Group Action Start conferencing or reply (when you are in a conference) Recommended Voice Commands 1. Press and hold the Call button. • If it is OK to talk, you hear a beep. Other users also hear a beep to indicate that an instant conference is starting. • If somebody else in the conference has already started to speak, you hear a chirp. 2. Begin speaking. Everyone in the conference hears you immediately. 3. When finished, release the Call button.
Summoning Help in an Emergency Action Recommended Voice Commands Cancel a broadcast Press the Hold/DND button while listening to the broadcast. Reply to everyone 1. Press and hold the Call button before the broadcast ends. • If it is OK to talk, you hear a beep. Other users also hear a beep to indicate that a reply is starting. • If somebody else has already started to reply, you hear a chirp. 2. Begin speaking. Everyone in the broadcast group hears you immediately. 3.
Forwarding Your Calls Like an ordinary broadcast, you can press the call button to end the emergency broadcast, and other users can reply to everyone by pressing and holding the Call button before the broadcast ends. Note: Because this feature initiates an urgent broadcast, it interrupts any other calls or broadcasts that are in progress. See Issuing Urgent Commands on page 69 .
Placing a Three-Way Conference Call Action Recommended Voice Commands Alternative Forms Forward to an outside number * Forward my calls to an outside number. Forward to an outside number. Forward my calls to another number. Forward to another number. Forward my calls to John Smith. Forward calls to John Smith. Forward my calls to Sales. Forward calls to Sales. Stop forwarding. Stop forwarding calls.
Supervised Conferencing 3. Say Invite New Person's First and Last Names. (For example: "Invite George Washington.") If the person you want to add answers, all parties are then connected in a three-way conference call automatically. Supervised Conferencing You can speak to a new person before adding him or her to a three-way conference call or, as an alternative, you can switch between the new person and a call in progress. To talk with a third person: 1. While on a 2-party call, press the Hold/DND button.
Issuing Urgent Commands Action Recommended Voice Commands Add another party to a call (unsupervised method) 1. Press the Hold/DND button to put your call on hold. Add another party to a call (supervised method) 1. Press the Hold/DND button to put your call on hold. 2. Press the Call button to summon the Genie and say: Invite Robin Hood. 2. Press the Call button to summon the Genie and say: Call Robin Hood. Your device connects to the new party. 3.
Dialing a Phone Number to Urgently Broadcast to a Group Action Recommended Voice Commands Alternative Forms Place an urgent call * Urgently call Yukio Nakamura. Urgent call to Yukio Nakamura. Urgent call Yukio Nakamura. Issue an urgent broadcast * Urgently broadcast to Managers. Urgent broadcast to Managers. Initiate an urgent three-way conference call. * Urgently conference James Madison and Mary Lamb. Urgent conference James Madison and Mary Lamb.
Joining or Leaving a Group Note: Group managers also have the ability to add members to a group and remove them. See Commands for Group Managers on page 83. Use the following voice commands to add yourself to or remove yourself from a group: Description Recommended Voice Commands Add yourself to a group * Add me to Technical Support. Add yourself to multiple groups * Add me to multiple groups. Remove yourself from a group * Remove me from Technical Support.
Locating a Vocera User or Group Member Locating a Vocera User or Group Member To find a Vocera user or group member in your location or in neighboring locations, press the Call button and tell the Genie to "Locate nearest User" or "Locate nearest member of Group name." To locate a Vocera user or group member at a different site, you must first connect to that site using the "Connect to Site" command. After you are connected to the site, use one of the "Locate" voice commands.
Blocking and Accepting Calls Until your voiceprint has been recorded, other users will be able to log in under your name. Your system administrator may have configured the system to prompt you to record your voiceprint the first time you log in. To allow the system to authenticate you when you log in, use the following commands to record or erase your voiceprint. Action Recommended Voice Commands Record or erase voiceprint * Record my voiceprint. Alternative Forms Erase my voiceprint.
Recording a Dictation Session Action Recommended Voice Commands Alternative Forms Find out who is currently blocked from calling your badge or phone * Who is blocked? Whose calls are blocked? When you activate call blocking, some calls may still be put through. VIP buddies or a person with VIP status can optionally break through, and an urgent call or urgent broadcast is always connected.
Navigating IVR Phone Trees with a Badge Action Recommended Voice Commands Alternative Forms Find out who called or left a message while you were unavailable (if you have Missed Call Notification turned off) Who called? Who called me? Find out who is logged in to the badge or phone Who am I logged in as? Who am I? Find out the current time and date What time is it? Navigating IVR Phone Trees with a Badge An IVR (Interactive Voice Response) tree is an automated system that gathers information and
Possible Touch-Tone Responses The Vocera Genie responds by asking you to confirm the number, and then beeping to indicate that it is ready for you to respond. 3. Say “Yes” to confirm or “No” to try again. You can also use the Call button for “Yes” or the Hold/DND button for “No”, as in other Genie interactions. When you confirm, the badge sends a touch tone for each spoken digit to the IVR system, and the IVR system continues asking you questions. 4.
Special Features The following topics describe special features of the Vocera badge and the smartphone: • Communicating with Multiple Sites on page 79 • Commands for Group Managers on page 83 • Sending Text Messages to Vocera Devices on page 87 • Using Vocera Access Anywhere on page 91 • The User Console on page 99 Special Features ··· 77
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Communicating with Multiple Sites In Vocera, a site is a specific physical location where users can communicate with each other. If your organization has multiple sites connected to the same Vocera server, you can use your Vocera devices to communicate with users at any site in your organization. Note: This chapter is relevant only if your installation supports multiple sites. See your Vocera administrator to find out if your installation supports multiple sites.
Using Sites in Voice Commands Because you and other users can roam among sites, you also have a current site. In most situations, your current site and home site are identical. Your current site changes only when you are on the network at another physical site. In some situations, your organization may have a "global" site that does not represent any physical location.
Logging In at a Site you are Visiting Action Calling a user at a remote site or any arbitrary site * Recommended Commands 1. Connect to Santa Cruz. 2. Wait for the next Genie prompt, then say: Call April Buckley. You can use any voice command after you connect to a site. The connection exists for the current call only. When you end the call, the connection is closed.
Placing a Three-Way Conference Call Between Different Sites Placing a Three-Way Conference Call Between Different Sites You can use your device to set up a three-way conference call with two other Vocera users at different remote sites. The conference commands that you use are the same that you would use for a normal three-way conference call in which all three users are located at the same site. However, to invite a user at a remote site to a conference, you must connect to the site first.
Commands for Group Managers Groups provide a way for internal or external callers to communicate with Vocera users based on their roles within an organization. For example, groups let you call someone who fits a specific role ("Call a sales person"), belongs to a certain department ("Call Accounts Receivable"), or has some other skill or authority that the caller requires ("Call a manager").
Adding and Removing Group Members Members of a group with management capabilities do not have administration permission. Only a system administrator can create a group, delete it, or assign permissions to it. Adding and Removing Group Members As a group manager, you are responsible for maintaining the membership in the group. You can add members to the group and remove them from the group with voice commands. If the Vocera administrator allows it, Vocera users can also add themselves to a group.
Recording Names and Greetings for a Group Similarly, the Genie speaks a greeting when someone calls the group and no members can accept the call. This greeting can let callers know that they have reached the proper group or give them further information. If a greeting is available, the Genie plays it before automatically asking callers if they want to leave a message. Vocera sends messages left for a group to every member in the group.
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Sending Text Messages to Vocera Devices You can send text messages from a Vocera smartphone, your email account, or the User Console to a user or a group. When you send a message to a group, all members of the group receive the message. Recipients can read these short messages on their device displays. The following sections describe how to send text messages to a Vocera device. You cannot send text messages from a Vocera badge, but you can send them from a smartphone.
Sending a Text Message from the User Console 2. In the To: field, enter the email address of the Vocera system. 3. In the Subject: field, specify the message recipient using one of the following formats: • The user ID of a Vocera user. For example: jbatista • The name of a group, if the group is in the global site. For example I C U Nurses • The name of a group and its site, if the group is in any other site. Specify the group name in square brackets, followed by the site name in curly braces.
Sending a Text Message from the User Console To send a text message from the User Console: 1. Launch the User Console as described in The User Console on page 99. 2. Click the Send Text tab on the navigation bar. The Send Text page appears. 3. Click the Select Recipient button. The Select User or Group dialog box appears, letting you specify the recipients of the message. 4. Choose the users and groups to whom you want to send the message, then click Finish. 5.
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Using Vocera Access Anywhere If a Vocera telephony server is installed with your system, you can use a standard phone to call the Vocera hunt number to direct the call to any Vocera user, group, or Address Book entry. This chapter describes how to access the Genie from a standard phone and use many of the same voice commands available from a Vocera badge or a smartphone.
Software and Configuration Requirements Access Type Call this Hunt Group Number Description Guest Access Guest Access number Callers can interact with the Genie to place a call. They are not identified to the called person and cannot issue voice commands. This type of access requires no additional configuration or user licenses, and it is the same type of access that existed prior to Vocera 4.1.
Starting a Genie Session from a Phone Starting a Genie Session from a Phone If your user profile is properly enabled and you have the appropriate permission, you can access the Genie from a phone and use many of the same voice commands that you use from a badge. When you access the Genie from a phone, you are not logged into the Vocera system. You are simply establishing an authenticated Genie session. You can access the Genie from a phone even when you are currently logged in from a badge.
Starting a Genie Session at Another Site The Genie prompts you to enter your phone password followed by the pound sign (#). 4. Enter your phone password followed by the pound sign (#). You must enter the password using the keypad; you cannot say it. The phone password must be between 5 and 15 characters, and it may contain letters or numbers. If your password contains letters, type the corresponding numeric keys on your phone's keypad.
Vocera Access Anywhere Special Keys 5. Enter your phone password followed by the pound sign (#). You must enter the password using the keypad; you cannot say it. The phone password must be between 5 and 15 characters, and it may contain letters or numbers. If your password contains letters, type the corresponding numeric keys on your phone's keypad. Do not enter your regular Vocera password that you use to log into the User Console. 6. After you enter your phone password, you are prompted by the Genie.
Commands Not Supported from a Phone When you call a user by dialing the Guest Access number, the Genie asks the user, "Can you take a phone call?" However, when you initiate a Genies session from a phone and call a user, the Genie asks the user, "Can you take a phone call from Your Name?" Commands Not Supported from a Phone This section describes the Vocera voice commands that are not supported while you are accessing the Genie from a phone.
Training the Genie from a Phone • When you receive a call on your phone you cannot access the Genie to perform Vocera commands, such as transferring the call to another user. • You cannot receive calls made to a group you belong to even if forwarding is enabled for the group. • Although you can use a phone to access the Genie to initiate a broadcast, you cannot receive a broadcast on a phone. • You cannot participate in push-to-talk conference groups.
Training the Genie from a Phone 98 ··· Vocera Badge User Guide
The User Console The User Console is a browser-based application that you can use to customize your personal information and some of the settings for your badge. Not all organizations allow access to the User Console. If yours does, the system administrator will give you the URL (Web address) of the User Console, and will either give you login information or will tell you to use the Register button to create your own login information.
User Console Features Other links allow you to: • Customize announcement settings for your badge. • Specify call blocking or call forwarding options (which you can also do with voice commands —Blocking and Accepting Calls on page 73 and Forwarding Your Calls on page 66). • Create Buddies. A buddy is person or group that you can call by a nickname when you give a command to the Genie.
Maintaining Your Badge The Vocera badge requires very little maintenance: just recharge the battery when the power gets low, and clean the badge when necessary. The following sections describe how to charge the battery and how to clean the badge. When to Charge the Battery You must charge a new battery before you can use it. After that, you must recharge the battery as needed for the badge to operate properly. There are several easy ways to check whether you need to recharge the battery: 1.
Preparing the B3000 Charger Preparing the B3000 Charger There are two indicator lights on the front of the B3000 charger. The capacity indicator is a blue light, and the charge status indicator is a red or green light. The following table describes the meaning of the indicator lights. Indicator Light Meaning Capacity (Blue) Light off There is no battery in the charger, the battery is not seated properly, or the battery exceeds 80% capacity.
Preparing the B2000 and B1000A Charger Indicator Light Meaning Steady red The battery is unable to charge, or there is a problem with the charger. If the charger works when you try to charge a different battery, dispose of the original battery and charge a new one.
Charging the Battery Charging the Battery Charging the B3000 Battery The B3000 battery can only be charged after it has been removed from the badge. It cannot be charged while it is attached to the badge. When you remove the battery, you do not need to remove an attached lanyard or clip from the badge. To charge the B3000 battery: 1. Use your thumb to press the battery latch and lift it up, and then remove the battery. 2.
Charging the B2000 and B1000A Battery 3. Remove the battery from the charger. 4. Slide the pegs at the top of the battery into the two holes in the badge's battery compartment. 5. Press down gently to seat the battery in the badge. Charging the B2000 and B1000A Battery The B2000 and B1000A battery can be charged with or without the badge. Charging a B2000 or B1000A Battery Without the Badge 1. Slide the battery latch toward the bottom of the badge and remove the battery with your other hand. 2.
Charging the B2000 and B1000A Battery The green indicator light on the top of the charger will begin to blink when the battery is positioned correctly, and it will continue to blink while the battery is charging. When the indicator glows steadily, the battery is fully charged. Charging normally takes only a few hours. 3. Remove the battery from the charger. 4. Slide the holes in the top of the battery over the small pegs in the badge's battery compartment. 5.
Cleaning the Badge Cleaning the Badge To clean a Vocera badge, use a soft cloth dampened with isopropyl alcohol. Strong detergents or abrasive cleaners can damage the badge's finish. Important: Never immerse the badge in water, because the badge speaker, microphone, and battery pack are not watertight.
Cleaning the Badge 108 ··· Vocera Badge User Guide
Reference The following topics provide reference information for Vocera badges and smartphones: • Frequently Asked Questions on page 111 • Agreements, Specifications, and Notices on page 115 • Important Safety Instructions on page 127 • Command Reference on page 133 Reference ··· 109
··· Vocera Badge User Guide
Frequently Asked Questions Why does the Genie have trouble understanding me? If the Genie does not understand you, it may be due to one of the following reasons: • Is the badge close enough to your mouth? For voice recognition to work properly, the microphone at the top of the badge must be directed toward your mouth, and it should be no closer than 6 inches and no farther than 8 inches (15 to 20 cm) away from your mouth.
Why is my device chirping or beeping? You can also press the Call button to answer "yes," or press the Hold / DND button to answer "no." • Does the Genie have trouble recognizing a name? The Genie will not recognize a name if the person has not been added to the system as a user. Have you ever seen this person use a badge? If you are sure you are saying the name of a valid user, make sure you say both the first and last names.
Why does my device beep when I'm talking to someone? • If the B2000 or B1000A indicator light is blinking green rapidly, you have unread text messages or unplayed voice messages. Icons on the badge display will show whether the messages are voice or text, or both. B3000 badges do not have red indicator lights, or lights that blink at different speeds. Instead, the B3000 indicator light either blinks green to indicate power is on or amber to indicate Do Not Disturb mode is on.
Why does the Genie ask me to wait when I press Call? Why does the Genie ask me to wait when I press Call? All communications with the Genie go through speech-recognition ports. If the Genie asks you to wait, it means that all of those ports are in use. If you wait a short time, the Genie will prompt you to speak. Why can't I receive calls or messages? You may be logged in as a different user. Check the badge display while the badge is idle to see who is actually logged in on that badge.
Agreements, Specifications, and Notices This section contains information about third-party software agreements, system specifications, and regulatory notices. Third-Party Software Agreements Certain portions of Vocera’s product are derived from software licensed to Vocera by the third parties identified at http://www.vocera.com/legal under the heading “Communications.” All such portions of Vocera's product are subject to the notices and restrictions specified at http://www.vocera.com/ legal.
System Specifications for B1000A Hold/Do Not Disturb (DND) button Volume and Menu Selection buttons Headset Support * 2.5 mm gold-plated jack * See the www.vocera.com web site or your reseller for specific models supported B1000A network specifications: Network Standard IEEE 802.11b Frequency Band 2400–2483.5 MHz Data Rates Supported 1, 2, 5.
System Specifications for B1000A B1000A electrical specifications: RF Output Power * +17 dBm typical * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. RF Receive Sensitivity * –75 dBm at 11 Mbps * Results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. Microphone Frequency Range 350 Hz to 3.
System Specifications for B2000 Storage Specifications Temperature Range –4° to 104° F (–20° to 40° C) Humidity Range 5% to 95% relative humidity System Specifications for B2000 B2000 badge specifications: Dimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm) Weight 1.9 oz. (53.
System Specifications for B2000 Modulation DBPSK at 1Mbps DQPSK at 2Mbps CCK at 5.5 and 11Mbps BPSK at 6 and 9Mbps QPSK at 12 and 18 Mbps 16-QAM at 24 and 36 Mbps 64-QAM at 48 and 54 Mbps Operating Channels 11 channels (US, Canada), 3 non-overlapping Roaming IEEE 802.11b compliant IEEE 802.
System Specifications for B3000 Microphone Directionality Unidirectional cardioid response Speaker Frequency Range 950 Hz to 3.
System Specifications for B3000 Headset Support * 2.5 mm gold-plated jack * For headset guidelines, go to www.vocera.com and log into the Vocera customer portal. B3000 network specifications: Network Standard IEEE 802.11b IEEE 802.11g Frequency Band 2400–2484 MHz Data Rates Supported 1, 2, 5.
System Specifications for B3000 Authentication PSK PEAP EAP-FAST EAP-TLS LEAP Encryption 64-bit WEP 128-bit WEP TKIP-WPA AES-CCMP B3000 electrical specifications: RF Output Power * +18 dBm maximum for 11g; 16 dBm maximum for 11b * Preliminary results based on a controlled test environment. See the Vocera Infrastructure Planning Guide for network design guidelines. RF Receive Sensitivity * –80 dBm at 11 Mbps –67 dBm at 54 Mbps * Preliminary results based on a controlled test environment.
Regulatory Notices B3000 environmental specifications: Operating Specifications Temperature Range 32° to 104° F (0° to 40° C) Humidity Range 5% to 95% relative humidity, non-condensing Storage Specifications Temperature Range –4° to 104° F (–20° to 40° C) Humidity Range 5% to 95% relative humidity, non-condensing Drop Specification 1.
B1000A and B2000 Regulatory Notices • Consult the dealer or an experienced technician for help. Any changes or modifications to this device not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO FREQUENCY ENERGY (SAR). Your wireless badge is a radio transmitter and receiver.
B1000A and B2000 Regulatory Notices To ensure RF exposure compliance of the badge when using the lanyard, position and maintain the call button, the speaker, and the antenna facing away from the body, as illustrated in the “Getting Started” section of the Vocera Badge User Guide. The badge and lanyard attachment have been designed specifically to maintain proper orientation during normal usage. Additionally, the lanyard clip can be secured to clothing to provide additional stability.
B3000 Regulatory Notices Responsible Party: Responsible Party contact information is available at www.vocera.com/legal/ regulatory.aspx. CE Mark Restrictions: • United Kingdom: System provider for third-party traffic may require a Wireless Telegraphy and/or Telecommunications Act License. • France: French regulations require that you do not use this device outdoors.
Important Safety Instructions The Vocera badge (including its battery component) and the Vocera battery charger are electronic devices. Care appropriate to the use of any electronic device must be taken in using the badge and the battery charger in order to minimize the possibility of injury (e.g., from shock) and damage (e.g., from fire). In addition, the Vocera badge is a wireless communication device that works by generating radio frequency (RF) signals.
Badge and Battery Charger Safety 2. To reduce the risk of electric shock, do not disassemble any part of the product. Instead, take the product to qualified service personnel when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks, and incorrect reassembly can cause electric shock when you use the product again. 3.
Additional Instructions Related to Battery Safety 11. Do not overload outlets or extension cords, because this may cause a fire or electrical shock. 12. Operate the charger only with a Vocera-approved power adapter. Utilisez le chargeur seulement avec un adaptateur de puissance approuvé par Vocera. Additional Instructions Related to Battery Safety 1. Use only the batteries supplied with the product or Vocera-approved replacements. 2.
Important Information About Use in Certain Areas • Try using the battery in question on other badges that are working properly. If the "Battery Communication Error" message always appears on other badges, the battery is damaged and must be replaced. • Try using the badge in question with other batteries that are working properly. If the "Battery Communication Error" message always appears, the badge is damaged and must be replaced. 12.
Important Information About Use in Certain Areas 3. Turn your badge OFF and do not use the charger when you are in any area with potentially explosive materials in the atmosphere. Sparks in such areas could cause an explosion or fire, resulting in bodily injury or death.
Important Information About Use in Certain Areas 132 ··· Vocera Badge User Guide
Command Reference In the following list, commands marked with an asterisk (*) either require a permission from your system administrator or require that Vocera is integrated with your phone system. Summon and Dismiss the Genie Action Recommended Commands Summon the Genie Press the Call button. Wait for the Genie to answer. Dismiss the Genie Cancel (or press the Hold/DND button). Log In and Log Out Action Recommended Commands Log in Press the Call button, say your first and last name when prompted.
Record Your Name, Greeting, and Voiceprint Action Log in at a site you are visiting Recommended Commands 1. Press the Call button, then wait to hear the log-in prompt. 2. Connect to your home site as follows: Connect to Santa Cruz. 3. Wait for the next log-in prompt, then say or spell your name as usual: April Buckley. Log in at your home site Press the Call button, say your first and last name when prompted.
Dial a Telephone Number Dial a Telephone Number Action Recommended Commands Dial an extension Dial extension 3145. * Dial an outside phone number Dial an outside number. * Redial the last phone number you called Redial number. * Broadcast to a Group Action Recommended Commands Initiate a broadcast to a group Broadcast to Tech Support. Initiate an urgent broadcast to a group Urgently broadcast to Tech Support.
Forward a Call Forward a Call Action Recommended Commands Forward your calls Forward my calls to my desk phone. * Forward my calls to my cell phone. * Forward my calls to my home phone. * Forward my calls to voice mail. * Forward my calls to extension 3245. * Forward my calls to an outside number. * Forward my calls to another number. * Forward my calls to Tech Support. Forward my calls to John Smith. Stop forwarding. When asked which calls to forward, answer: All. Unanswered. Offline.
Send and Receive Numeric Pages Action Start conferencing or reply (when you are in a conference) Recommended Commands 1. Press and hold the Call button. • When it is OK to talk, the badge plays a chime . • If somebody else in the conference has already started to speak, you hear a warning sound. 2. Begin speaking. Everyone in the conference hears you immediately. 3. When finished, release the Call button. Everyone in the conference hears a chime, letting them know they can now reply.
Block and Accept Calls Block and Accept Calls Action Recommended Commands Block calls Block all calls. * Block all calls from John Smith. * Block all calls except from John Smith. * Block all calls except from Tech Support. * Accept calls Accept all calls. * Accept all calls from John Smith. * Accept all calls except from John Smith. * Accept all calls except from Tech Support.
Locate Users and Groups Action Recommended Commands Play old (previously played) text messages Play old text messages. Delete voice messages, played or not Delete all messages. Delete text messages, played or not Delete all text messages. Find out who called or left a message while you were unavailable (if you have Missed Call Notification turned off) Who called? Issue commands while playing a message. (Press the Call button before saying the command.) Delete. Delete messages from John Smith.
Work With Your Groups Work With Your Groups Action Recommended Commands Find out what groups you belong to. What groups am I in? Find out who belongs to a group. Who is a member of Code Blue? Add yourself to a group Add me to Code Blue. * Add yourself to multiple groups * Add me to multiple groups. Remove yourself from a group Remove me from Code Blue. * Remove yourself from multiple groups * Remove me from multiple groups.
Place a Three-Way Conference Call Action Recommended Commands Add another party to a call (unsupervised method) 1. Press the Hold/DND button to put your call on hold. Add another party to a call (supervised method) 1. Press the Hold/DND button to put your call on hold. 2. Press the Call button to summon the Genie and say: Invite Robin Hood. 2. Press the Call button to summon the Genie and say: Call Robin Hood. Your badge connects to the new party. 3.
Work with Sites Work with Sites Action Recommended Commands Call a user at your current site Call April Buckley. Call a user whose home site is the same as your current site Call April Buckley. Call a user at a remote site or any arbitrary site 1. Connect to Santa Cruz. 2. Wait for the next Genie prompt, then say: Call April Buckley. Dictation Action Recommended Voice Commands Start recording a dictation session Start dictation.
Miscellaneous Action Recommended Commands Unlearn the training Unlearn a name. Unlearn a group name. Unlearn a location name. Train the Genie to recognize the way you say common commands Learn commands. Train the Genie to recognize the way you say other commands Learn more commands. Delete all your learned commands Unlearn commands. Connect incoming calls immediately Turn Auto Answer on. Ask before connecting incoming calls Turn Auto Answer off.
Miscellaneous 144 ··· Vocera Badge User Guide
Index A Accepting calls, voice commands, 73 Access point relationship to locations, 29 Searching for Access Points message, 23 Announce through Speaker, 54 Answering calls, 44 Auto Answer for Incoming Calls, 45 Auto Answer For Incoming Calls, 53 B Badge operation adjusting the volume, 32 Announce through Speaker, 54 answering calls, 44 automatic answering, 53 battery disposal, 129 beginning a call, 37 call waiting, 45 calling groups, 41 calling other Vocera devices, 39, 41, 58 cleaning, 107 conference call
using, 105 battery charger, B2000 and B1000A indicators, 105 Battery charger, B2000 and B1000A using, 105 battery charger, B3000 indicators, 104 Battery charger, B3000 using, 104 battery, B2000 and B1000A removing from the badge, 105 battery, B3000 removing from the badge, 104 Beginning a call, 37 Blocking calls, voice commands, 73 Broadcast Broadcasting to a group, 64 emergency broadcast, 65 Buddies, 58 C Call waiting, 45 Calls accepting, 73 answering, 44 blocking, 73 call waiting, 45 calling groups, 41 c
Do Not Disturb, 47 E Email messages reading on a Vocera device, 52 sending from a badge, 48 sending to a Vocera device, 87 emergency broadcast group, 65 Ending calls, 45 F FCC statement, 123 font size, 31 Forwarding your calls, 66 G Genie summoning, 37 training, 42 Glossary buddy, 100 Genie, 11 outside buddy, 100 text message, 100 User Console, 99 Vocera server, 11 Greeting, personal, 38 greetings recording group greetings, 84 Groups adding, 83 Broadcast, 64 calling, 41 general information, 83 joining, 7
alternative voice commands, 73 holding calls with, 46 Holding a call, 46 L Learning a name, 42 Logging In and Out, 37 M Messages font size, 31 playing, 49 recording and sending, 47 N Names recording, 38 recording group name prompts, 84 O Outside Buddies, 58 P Panic group (see emergency broadcast group) Playing messages, 49 R Recording Recording your voiceprint, 72 Recording a greeting, 38 Recording a name training the Genie, 42 your name, 38 recording greetings groups, 84 Recording messages, 47 record
Sending messages, 47 Smartphone operation Announce through Speaker, 54 answering calls, 44 automatic answering, 53 beginning a call, 37 call waiting, 45 calling groups, 41 calling other Vocera devices, 39, 41, 58 conference calls, 67 ending a call, 45 holding a call, 46 Sound level, 32 speaker volume adjustment, 31 Speech recognition proper badge position for, 13, 14 training the Genie, 42 speech zone, 19 Starting a call, 37 Supervised conference calls, 68 T Terms buddy, 100 Genie, 11 outside buddy, 100 te
making calls, 39, 41, 58 sending messages, 47 training the Genie, 42 Voice email, 48 Voice messages recording and sending, 47 Voiceprint recording, 72 volume adjustment, 31 150 ··· Vocera Badge User Guide
