ViVOpay® 8100e User Guide Revision 1.0 ViVOtech, Inc. 451 El Camino Real, Santa Clara, CA 95050 Ph: (408) 248-7001 Email: info@vivotech.com URL: www.vivotech.
Copyright© 2011, ViVOtech® Inc. All rights reserved. ViVOtech, Inc. 451 El Camino Real Santa Clara, CA 95050 Written and designed at ViVOtech, Inc. This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc.
Table of Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Unpacking the ViVOpay 8100e . . . . . . . .
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Appendix A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 ViVOpay 8100e Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 Getting Started Overview The ViVOpay 8100e seamlessly integrates with existing POS systems and requires minimal counter space at checkout stands. The ViVOpay 8100e is a PCI-certified counter-top NFC contactless reader with integrated display, MSR, function keys, PIN pad and optional contact card reader. This device features serial RS-232 and USB 2.0 communications to POS systems as well as an Ethernet port.
Getting Started Unpacking the ViVOpay 8100e The ViVOpay 8100e requires a data cable and a power supply. Verify that you have all the required components for the installation. ViVOpay 8100e (P/N 540-2901-XX) Data cable (varies by POS and length) • Serial Data Cable (P/N 220-2463-0X) • USB Data Cable (P/N 220-2462-0X) These cables are recommended and approved by ViVOtech to comply with FCC rules and regulations.
Chapter 2 Installing the ViVOpay 8100e Overview Before you connect and mount the ViVOpay 8100e, you should plan the installation to conform to PCI requirements and minimize radio frequency interference. Once you have determined the location and mounting of the ViVOpay 8100e, you can connect it to power and the POS terminal. Finally, you should test the ViVOpay 8100e to make sure the installation is successful. Site Planning Two environmental considerations affect how you install the ViVOpay 8100e.
Installing the ViVOpay 8100e Can Another Customer View the PIN? While one person stands at the ViVOpay 8100e with their hand positioned to enter the PIN, the other tester should try to observe the keypad from behind and beside the first person. Can the Cashier View the PIN? While one person stands at the ViVOpay 8100e with their hand positioned to enter the PIN, the other tester should stand behind the counter and try to observe the PIN keypad.
Installing the ViVOpay 8100e Installing the ViVOpay 8100e This section describes how to install the ViVOpay 8100e. The basic steps are: • • • Connect to power and POS Mount if required Test the installation Connector Access The ViVOpay 8100e connectors are beneath a cover on the bottom of the reader. To access the connectors 1. Turn over the ViVOpay 8100e so that the connector cover is visible. 2. Use a Phillips #1 screwdriver to remove the captive screw that holds the connector cover in place.
Installing the ViVOpay 8100e 3. Slide the connector cover away from the ViVOpay 8100e. If the captive screw catches, invert the ViVOpay 8100e to remove the connector cover. Install a SAM Card All ViVOpay 8100e models have one SAM card slot with the option of a second. If you are using a SAM card(s) in your application, insert the SAM card as shown by the SAM card icon. Make sure that the SAM card is fully engaged in the slot before inserting all the way.
Installing the ViVOpay 8100e Connect Data and Power There are connectors for Ethernet (optional), data, and power inside the connector cover. The connections you need to make are dependant on your specific POS configuration and application RS232 and UBS Data Port Data Port Ethernet RS232 Power To connect data and power 1. Connect your data cable to the RS232/USB or connect the Ethernet port to a Ethernet switch or hub. 2. Connect the power cable. 3.
Installing the ViVOpay 8100e The ViVOpay 8100e displays the opening set of screens before it displays the Welcome screen. The opening screens include: • • Copyright screen Firmware version screen The reader should then display Welcome or Please present card or similar wording, depending upon the POS application. If the reader fails to power up, try reseating the power connector (or change to a different power outlet). For more troubleshooting information, see “Troubleshooting” on page 11.
Installing the ViVOpay 8100e Mounting the Wedge Bracket The optional wedge bracket tilts the ViVOpay another 7° for easier viewing. The wedge bracket is fastened to the ViVOpay 8100e using the four mounting holes. To mount the wedge bracket 1. Align the mounting bracket over the mounting holes with the thickest end over the connector cover. 2. Fasten in place with four M3 screws as shown in Figure 2. Figure 2.
Installing the ViVOpay 8100e Testing the Installation After you have completed the installation and have checked for PCI conformance, check that the ViVOpay 8100e and the POS are communicating correctly by performing a sample transaction using a contactless card and a magstripe card. You can also test basic functionality using the Onboard Diagnostics (OBD) described in “Onboard Diagnostics” on page 12.
Chapter 3 Troubleshooting and Maintenance Troubleshooting The ViVOpay 8100e readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power supply, the reader, and the data cable. Symptom Possible Cause Remedy • Reader not powered on. • Incorrect power supply used. • Check cable connections. • Verify that power is on and correct voltage and current are present. • Replace the power supply. • Verify that power cable plug is fully inserted.
Troubleshooting and Maintenance Onboard Diagnostics The ViVOpay 8100e has a built-in diagnostics program accessible through the RS232 interface. If you did not purchase an RS232 data cable with your ViVOpay 8100e, you will need one to access the diagnostic tests. The Onboard Diagnostics (OBD) tests the following components of the ViVOpay 8100e. Test Possible Results LCD Test Pass/Fail Touch Screen Test Pass/Fail. This test is not valid for the ViVOpay 8100e.
Troubleshooting and Maintenance 3. Press the 3 key and hold it down until the Main Menu screen appears. This is approximately 40 seconds after power is first applied. Main Menu 1 2 3 4 5 Onboard Diagnostics Setup Test Applications Version Information Boot X Exit 4. Press the 1 key to enter the OBD. The ViVOpay AR Diagnostics menu displays.
Troubleshooting and Maintenance Test All Test All runs the entire test sequence and displays the results. 1. Press 1 when the ViVOpay AR Diagnostics screen is displayed. All of the tests are run in sequence and the results are displayed. See each individual test for information. LCD Test The LCD test turns the pixels on/off and checks screen clarity to verify that the LCD screen is working properly. The results will be displayed on the LCD. 1. Press 2 from the ViVOpay AR Diagnostics screen.
Troubleshooting and Maintenance 1. Press 4 on the ViVOpay AR Diagnostics screen. The Keypad Test screen is displayed. Keypad Test Press key 1 2. Press key 1. The screen then asks for the next key in sequence. 3. Continue pressing each key as requested. When you have finished testing the keys, the keypad will be tested for intrusion. Remove your hand and any other object from the keypad until the test is complete. Note: If the tamper value is too high (failed), the ViVOpay 8100e will not accept PIN entry.
Troubleshooting and Maintenance 2. Listen for the tones and make sure they ramp up and then down. 3. Press ENTER if you hear the tones otherwise press CANCEL to indicate that the tones did not ramp up and down. Magstripe Test This test asks you to swipe a magstripe card through the slot at the top of the ViVOpay 8100e and displays the tracks read correctly. The results will be displayed on the LCD. 1. Press 7 on the ViVOpay AR Diagnostics screen. The Magstripe Test screen is displayed.
Troubleshooting and Maintenance 1. Press 9 on the ViVOpay AR Diagnostics screen. The Security Elements Test screen is displayed. Security Elements KPK Exists DUPKT exists Master session slots occupied Press any key to continue 2. Press any key to return to the ViVOpay AR Diagnostics main menu. Contact Interface Tests 1. To test the SAM slots, press ENTER from the Onboard Diagnostics Main Menu.
Troubleshooting and Maintenance You also need a PC with a USB port. The PC should have the required USB driver USBSER.SYS and HID.DLL files. If not, they are available for download from Microsoft’s website. To upgrade the firmware 1. Make sure you have the USBSER.SYS and HID.DLL files installed on the PC. 2. Copy the firmware image and ViVO download utility, provided by ViVOtech Support or your ViVOtech representative, to the PC you are using for the upgrade. 3. Copy the vivopay.inf file to the Windows\inf
Appendix A Specifications ViVOpay 8100e Specifications RF Interface Frequency 13.56 MHz Standards ISO 14443 Type A/B ISO 18092 Physical Length 190.5 mm (7.5 in) Width 129.45 mm (5.1 in) maximum Depth 47.63 mm (1.875 in) Weight 0.4 Kg (0.9 lbs) Environmental Operating Temp. 0 to 40° C (32 to 104° F) Storage Temp.
Specifications Regulatory Compliance FCC Part 15 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Glossary Discover Zip Discover's contactless payment product that utilizes contactless technology. Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g.
