A ViVOpay 5000™ User Guide December 2004 Version 1.0 ViVOtech, Inc. 451 El Camino Real Santa Clara, CA 95050 Ph: (888) 363-3753 Email: info@vivotech.com www.vivotech.
Copyright 2004, ViVOtech, Inc. All rights reserved. ViVOtech, Inc. 451 El Camino Real Santa Clara, CA 95050 Written and designed at ViVOtech, Inc. This paper, as well as the software and hardware described in it, is furnished under license and may be used or copied online in accordance with the terms of such license. The content of this paper is furnished for information use only, is subject to change without notice, and should not be construed as a commitment by ViVOtech, Inc.
ViVOpay 5000™ User Guide Overview The ViVOpay 5000 seamlessly integrates existing POS systems and requires minimal counter space at checkout stands. The unit accepts a variety of magnetic credit/debit cards, key fobs, and wireless devices in various shapes and forms.
Features The following features are supported: • Table top mounting w/stand • Multi-directional and curly cable routing • Less than 300 mSec transaction time • Power - 12 V, 500m A (standard) • Power from POS PIN pad port (optional) • LCD Graphical Display with 128 x 32 matrix • Supports global currency signs • Simple message display Multilingual to include: • • • • • • • • • English Mandarin Chinese Korean French German French Canadian Spanish Italian NOTE: Units can be customized for mos
Configuring the Cable When installing the ViVOpay 5000, the cables should be threaded through the stand as follows: 1. Thread the POS cable through both stand pieces prior to attaching them to the ViVOpay 5000. 2. Ensure the cable and power cords are connected to the reader. 3. Snap both stand pieces to the rear of the ViVopay unit. Depending on the lane set up, installers can bolt the stand to the counter top or leave it free standing.
Using the ViVOpay 5000 Presenting Cards and Fobs Present the card/fob in close proximity to the reader. Present the card/fob so that maximum surface area is parallel to the antenna as shown below. When a card/fob has been successfully read, an audible beep is emitted and four LEDs will be illuminated. Making a Purchase 1. After the transaction has been rung up, have the customer wave their card in close proximity to the ViVOpay reader.
Sedang Memproses - Sila Tunggu - Processing - Please Wait Terima Kasih - Thank You Sila Kemukakan Satu Kad pada satu Masa - Please Present One Card at a Time Other messages include: Hak Cipta - Copyright Peralatan Tegar - Firmware Versi - Version ViVOtech Confidential 7 ViVOpay 5000™ User Guide
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Troubleshooting Symptom Possible Cause Probable Cause and Remedy General Issues Reader does not appear to be powered on (no LEDs lit) Reader not powered on or incorrect voltage • Check cable connections.
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Customer Support Technicians and installers may contact ViVOtech Inc. at http://www.vivotech.com/support/service_request.asp to submit a service request or call the toll free support line @ (888) 363-3753. Both are available 24 hours per day, seven days a week. About ViVOtech ViVOtech, Inc. enables more than 30 million new and existing merchant Point of Sale (POS) systems with rapid, scalable and cost-effective deployment of secure contactless card and mobile device payment capabilities.
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FCC Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
FCC Regulatory Compliance NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
