ViVOpay® 4800 User Guide ViVOtech, Inc. 451 El Camino Real, Santa Clara, CA 95050 Ph: (408) 248-7001 Email: info@vivotech.com URL: www.vivotech.com Part Number: 631-0013-00 Revision 1.
Copyright© 2012, ViVOtech® Inc. All rights reserved. ViVOtech, Inc. 451 El Camino Real Santa Clara, CA 95050 This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc.
Table of Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Unpacking the ViVOpay 4800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessories . . . . . . . . . . . . . . . . . . .
Chapter 1 Getting Started Overview The ViVOpay 4800 seamlessly integrates with existing POS systems and requires minimal counter space at checkout stands. The ViVOpay 4800 is a counter-top contactless reader with serial RS-232 to POS systems. The ViVOpay 4800 is available with an MSR accessory. The ViVOpay 4800 readers comply with ISO/IEC 18092 to support the full peer-to-peer NFC feature set. ViVOpay 4800 supports the following contactless payment applications with version AR 2.
Getting Started Unpacking the ViVOpay 4800 The ViVOpay 4800 requires a data cable and a power supply if you are not powering the reader through the data cable. Verify that you have all the required components for the installation. ViVOpay 4800 (P/N 540-1401-XX*) *XX designates color and other superficial variations of the base model. ViVOpay 4800 with ViVOpay MSR Accessory (P/N 560-1501-XX) *XX designates color and other superficial variations of the base model.
Chapter 2 Installing the ViVOpay 4800 Radio Frequency Interference To perform contactless transactions, the ViVOpay 4800 uses a radio frequency antenna. The range (reading distance) and performance of the reader can be affected by other radio frequency emitters and proximity to metal. For best performance, adhere to the following guidelines: • Do not position the ViVOpay 4800 closer than 1 foot (30 cm) to other ViVOpay 4800s or other (non-NFC) RF-emitting devices.
Installing the ViVOpay 4800 To connect the ViVOpay 4800 1. Connect the data cable to the modular connector. Note: The baud rate for ViVOpay 4800 with the ViVOpay MSR Accessory is 19200 baud to match the baud rate of the MSR. The ViVOpay 4800 is set to 19200 by default to be backward compatible with ViVOpay 4500 reader installations. For information on how to change the baud rate, see the ViVOpay Advanced Reader Serial Interface Developers Guide. 2. Insert the power cable into the power connector. 3.
Installing the ViVOpay 4800 3. Slide the bottom of the ViVOpay 4800 down into the saddle. Press the sides firmly until the tabs snap into place. 4. The preferred cable routing of the cable is through the hole at the back of the base and in the strain relief channel in the underside of the base. Note: The cable should always be positioned to the back of the ViVOpay 4800 - do not route the cable towards the front of the ViVOpay 4800. 5.
Installing the ViVOpay 4800 Installing the ViVOpay 4800 with ViVOpay MSR Accessory This section describes how to install the ViVOpay 4800 with the ViVOpay MSR Accessory. The basic steps are: • • • Connect to power and POS Mount if required Test the installation The following pictures shows the ViVOpay 4800 with ViVOpay MSR Accessory installed in a counter top stand. Note that the stand causes the unit to sit at a slight angle to the counter top surface. Cable Installation 1.
Installing the ViVOpay 4800 2. Select the channel to be used for routing the cable. You can choose to use either of the two channels on the bottom of the stand or any of the three channels at the bottom of the ViVOpay 4800 with ViVOpay MSR Accessory underneath the stand. This decision should be based on the installation requirements. 3.
Installing the ViVOpay 4800 6. If you are planning on using either of the two channels on the bottom of the stand, make sure to route the RJ45 10-pin cable (and optionally, the power cable) through the stand. 7. Attach the power cable and the RJ45 10-pin connector into the base of the ViVOpay 4800. Make sure that the cables are routed into the channels. 8. Reattach the stand if it was removed for routing the cables. Note that the stand helps to hold the cables in the channels. 9.
Installing the ViVOpay 4800 Testing the Installation After you have completed the installation check that the ViVOpay 4800 and the POS are communicating correctly by performing a sample transaction. To test that the reader is reading cards, present the contactless card/fob/phone flat against the upper half of the reader so that maximum surface area is parallel to the screen.
Chapter 3 Troubleshooting and Maintenance Troubleshooting The ViVOpay 4800 readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power supply, the reader, and the data cable. Symptom Possible Cause Remedy Reader does not appear to be powered on—no LEDs lit. • Reader not powered on. • Incorrect power supply used. • Check cable connections. • Verify that power is on and correct voltage and current are present. • Replace the power supply.
Troubleshooting and Maintenance Upgrade ViVOpay 4800 Firmware This section describes how to use the ViVOpay Serial Download Utility to download firmware to the reader over a direct serial connection. To batch download firmware remotely, contact ViVOtech Customer Support for assistance. Required Items Gather the following items before downloading new firmware to the ViVOpay 4800.
Troubleshooting and Maintenance Note: If you are downloading to a ViVOpay 4800 with MSR, set the baud rate to 19,200. The default baud rate for the ViVOpay 4800 is 19,200. 5. Connect power to the ViVOpay reader (reconnect if already powered). 6. Click Download Image. The fourth LED (rightmost) illuminates when the reader is in download mode. Note: If the reader does NOT respond to the utility, reset the reader by unplugging the power connector and reconnecting. 7.
Appendix A Specifications ViVOpay 4800 Specifications RF Interface Frequency 13.56 MHz Standard ISO 14443 Type A/B ISO 18092 Environmental Operating Temp. 0 to 40° C (32 to 104° F) Storage Temp. -20 to 70° C (-4 to 158° F) Operating Humidity 20 to 90% non-condensing Operating Environment Indoor only Power Voltage 9-12 Vdc regulated, +/- 10% Consumption 450 mA maximum ViVOpay 4800 Physical Specifications Physical Length 127 mm (5.0 in) unfolded 63.5 mm (2.5 in) folded Width 106.7 mm (4.
Specifications Regulatory Compliance FCC Part 15 Class A Equipment This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Glossary Discover Zip Discover's contactless payment product that utilizes contactless technology. Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g.