A 05 08 ViVOpay® 8600 User Guide D ra ft da te d 12 Version 0.9.0 ViVOtech, Inc. 451 El Camino Real, Santa Clara, CA 95050 Ph: (408) 248-7001 Email: info@vivotech.com URL: www.vivotech.
Copyright© 2008, ViVOtech® Inc. All rights reserved. ViVOtech, Inc. 451 El Camino Real Santa Clara, CA 95050 Written and designed at ViVOtech, Inc. 05 08 This paper, as well as the software and hardware described in it, is furnished under license and may be used or copied online in accordance with the terms of such license. The content of this paper is furnished for information use only, is subject to change without notice, and should not be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc.
Regulatory Compliance FCC Part 15 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Cautions and Warnings CAUTION: The unit should be mounted 1-2 feet away from other units. Can be adjusted based on lane setup. CAUTION: The unit should not be placed directly on or within 4 inches of any large metal surfaces (does not apply to ViVOpay Vend). CAUTION: Danger of Explosion if battery is incorrectly replaced. Replace only with same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.
Table of Contents ViVOpay 8600 Overview ................................................................................... 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 ViVOpay 8600 Specifications ........................................................................ 2 PCI PED Compliance .................................................................................... 3 Testing to Verify PCI Compliance . . . . . . . . . . . . . .
ViVOpay 8600 Overview The ViVOpay 8600 seamlessly integrates with existing POS systems and requires minimal counter space at checkout stands. The ViVOpay 8600 is a PCI 2.0 certified counter-top contactless reader with integrated display, MSR, signature capture and PIN pad. This device features a resistive touch pad, serial RS-232, and USB 2.0 connectivity.
ViVOpay 8600 Specifications Hardware Contactless 13.56 MHz Interface ISO 14443 Type A/B Physical Length 179.65 mm (7.07 in) Width (Widest) 129.45 mm (5.1 in) Depth 51.03 mm (2 in) Weight 0.4 Kg (0.9 lbs) Environmental 0° to 40° C (32° to 104° F) Storage Temperature. -20° to 70° C (-4° to 158° F) Operating Humidity 10% to 90% non-condensing Operating Environment Indoor only 05 08 Operating Temperature 12 Power 9-12VDC regulated, 1.
PCI PED Compliance The ViVOpay 8600 is a PCI 2.0 certified PIN-Debit capable payment device. As part of the PCI 2.0 certification it is required that sufficient protection must be provided to ensure that the PIN number CANNOT be viewed by a 3rd party (e.g. another customer standing nearby, the cashier or security camera etc) when being entered.
Can the Cashier View the PIN? While one person stands at the ViVOpay 8600 with their hand positioned to enter the PIN, the other tester should stand behind the counter and see if they can observe the PIN keypad. The second tester should move around a little to see if there is a position where they can observe the PIN entry to learn the customer PIN. If the PIN entry can be observed by the cashier, the ViVOpay 8600 must be repositioned so that it is not observable by the cashier.
D ra ft da te d 12 05 08 Hardware Viewing Angles ViVOtech Proprietary 5 ViVOpay 8600 User Guide
Installing the ViVOpay 8600 This section describes how to install the ViVOpay 8600. Installation methods may vary depending upon the location of the POS and counter configuration. ViVOpay 8600 Installation 1. Verify that you have all the required components for the installation. 05 08 ViVOpay 8600 (Part Number 525-2299-00) 12 Data Cable (varies by POS) da te d Power Module (Part Number 140-2035-00 US version) D ra ft 2. Turn the ViVOpay 8600 over so that the connector cover is visible.
3. Use a Phillips #1 screwdriver to remove the screw holding the connector cover in place. 4. Remove the connector cover by sliding the cover away from the unit. 05 08 Note: do not pry the door upward to remove it from the base as it will damage the ViVOpay 8600 and possibly break the connector cover. D ra ft da te d 12 .
05 08 5. Verify that the lanyard for the stylus is attached to the bottom of the connector cover. If it has become detached, insert the loop of the lanyard into the slot on the connector cover, loop it over the retaining pin, and pull the lanyard away from the slot opening to secure it in place. ft da te d 12 6. Position the ViVOpay 8600 so that you can access the sockets in the base of the unit. D ra 7. Insert the power cable into the power socket.
8. Plug the data cable into the RJ45 socket directly beside the power socket. 05 08 Note: The socket on the left in the above illustration is an Ethernet port and is currently unused. Do not plug the data cable into this port. ft da te d 12 9. Carefully slide the connector cover back into place being careful to align the cables into the slots. One cable should be in each slot. ra 10.Secure the connector cover using the Phillips screw. D 11.
Using the ViVOpay 8600 Startup Sequence The ViVOpay 8600 emits a double beep when power is applied. The LEDs flash during startup until only the left-most (power) LED is lit.. Note: It takes approximately 30-45 seconds for the ViVOpay 8600 to boot up once power is applied. The unit is not usable until the Welcome screen appears.
Testing by Swiping a Card 05 08 To test the magstripe reader, you need to ring up a sale on the register or POS and swipe a magstripe card through the slot. For correct orientation, the magstripe should be visible and at the bottom of the card as illustrated below. 12 When a magstripe card has been successfully read, an audible beep is emitted and all green LEDs illuminate.
Troubleshooting The ViVOpay 8600 readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power module, the reader and the data cable. Symptom Possible Cause Remedy • Reader not powered on or incorrect voltage. • Incorrect power supply used. • Check cable connections. • Verify that power is on and correct voltage and current are present. • Replace the power module. • Verify that power cable plug is fully inserted. • Replace the power module.
Symptom Possible Cause Remedy • Faulty or incorrect cable connections. • Unsupported card used. • Contactless application is not installed on terminal (for serial connections only). • Magstripe card not swiped correctly. • Magstripe card not level during card swipe. • Check that the cable connection is secure and in the correct port on the POS/ECR. • Check that the POS/ECR has the correct software application to accept data from the contactless reader (may need assistance from the POS vendor).
Glossary Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware 05 08 Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g., writing or deleting data by an end user.
Customer Support D ra ft da te d 12 05 08 Contact your local support representative for all support questions.
