ViVOpay® 4800 User Guide Revision 1.0 ViVOtech, Inc. 451 El Camino Real, Santa Clara, CA 95050 Ph: (408) 248-7001 Email: info@vivotech.com URL: www.vivotech.
Copyright© 2011, ViVOtech® Inc. All rights reserved. ViVOtech, Inc. 451 El Camino Real Santa Clara, CA 95050 Written and designed at ViVOtech, Inc. This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc.
Table of Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Unpacking the ViVOpay 4800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessories . . . . . . . . . . . . . . . . . . .
Chapter 1 Getting Started Overview The ViVOpay 4800 seamlessly integrates with existing POS systems and requires minimal counter space at checkout stands. The ViVOpay 4800 is counter-top contactless reader with serial RS-232 to POS systems. The ViVOpay 4800 complies with ISO/IEC 18092 and supports the full peer-to-peer NFC feature set. ViVOpay 4800 supports the following contactless payment applications: • • • • • • MasterCard PayPass Magstripe v3.3 Visa payWave MSD v2.0.2 American Express, ExpressPay v1.
Getting Started Unpacking the ViVOpay 4800 The ViVOpay 4800 requires a data cable and a power supply if you are not powering the reader through the data cable. Verify that you have all the required components for the installation.
Chapter 2 Installing the ViVOpay 4800 Overview Radio Frequency Interference To perform contactless transactions, the ViVOpay 4800 uses a radio frequency antenna. The range (reading distance) and performance of the reader can be affected by other radio frequency emitters and proximity to metal. For best performance, adhere to the following guidelines: • Do not position the ViVOpay 4800 closer than 1 foot (30 cm) to ViVOpay 4800s or other (non-NFC) RF-emitting devices.
Installing the ViVOpay 4800 To connect the ViVOpay 4800 1. Connect the data cable to the data port on the AVX connector. Note: The MSR of the ViVOpay 4800m communicates at 19200 baud only. For other readers, use the Set Baud Rate command to change the default 115200 baud rate, if needed. See the ViVOpay Advanced Reader Interface Devevlopers Guide for more information. 2. Insert the power cable into the power connector. 3. Connect the power supply to power.
Installing the ViVOpay 4800 4. The preferred cable routing of the cable is through the hole at the back of the base and in the channel in the underside of the base. Note: The cable should always be positioned to the back of the ViVOpay 4800 - do not route the cable towards the front of the ViVOpay 4800. 5. Attach the ViVOpay 4800 serial cable to the serial port of the POS (consult your POS manual for additional information).
Installing the ViVOpay 4800 The following pictures shows the ViVOpay 4500m installed in a counter top stand. Note that the stand causes the unit to sit at a slight angle to the counter top surface. Cable Installation 1. Turn the ViVOpay 4500m unit over to get access to the cable routing channels, power jack, and RJ45 10-pin connector. Note: Do not use 8-pin connectors as they can damage the jack. Use only ViVOtech-approved cables with 10-pin connectors. 2.
Installing the ViVOpay 4800 4. Lay the stand to the side of the 4500m unit. 5. You attach the power to the power receptacle on the bottom of the 4500m unit. 6. If you are planning on using either of the 2 channels on the bottom of the stand, make sure to route the RJ45 10-pin cable (and optionally, the power cable) through the stand. 7. Attach the power cable and the RJ45 10-pin connector into the base of the 4500m unit. Make sure that the cables are routed into the channels.
Installing the ViVOpay 4800 8. Reattach the stand if it was removed for routing the cables. Note that the stand helps to hold the cables in the channels. 9. Turn the 4500m unit over so that the top of the unit is up. Lay out the decals for correct orientation. 10.Remove the adhesive backing from each decal and carefully attach the decals as illustrated. 11. Attach the other end of the RJ45 10-pin cable to the POS/ECR and plug the power module into an electrical outlet.
Installing the ViVOpay 4800 Testing the Installation After you have completed the installation check that the ViVOpay 4800 and the POS are communicating correctly by performing a sample transaction. To test that the reader is reading cards, present the contactless card/fob/phone flat against the upper half of the reader so that maximum surface area is parallel to the screen. When a card/fob/phone has been successfully read, the ViVOpay 4800 beeps and illuminates all four green LEDs.
Chapter 3 Troubleshooting and Maintenance Troubleshooting The ViVOpay 4800 readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power supply, the reader, and the data cable. Symptom Possible Cause Remedy • Reader not powered on. • Incorrect power supply used. • Check cable connections. • Verify that power is on and correct voltage and current are present. • Replace the power supply. • Verify that power cable plug is fully inserted.
Troubleshooting and Maintenance Upgrade ViVOpay 4800 Firmware Required Items Gather the following items before downloading new firmware to the ViVOpay 4800. • PC with available serial com port • ViVOpay 4800 with universal cable (220-2280-00) attached • 220-1233-00 Download Dongle (9-pin serial to RJ45) • CAT 5 cable • Phillips LPC2000 Flash Utility software • Firmware file for the desired firmware (e.g. GR 1.2.
Troubleshooting and Maintenance 10. Click Erase. This erases the old firmware on the reader and returns a message to indicating success. 11. Click Blank Check (with Entire Device selected); this confirms that the erase function worked properly. 12. Click the "..." button in the Flash Programming box to browse for the firmware file you want to load on the ViVOpay reader. 13. Click Upload to Flash to load the firmware on the reader (the % completion bar runs across the screen as the firmware is loaded).
Appendix A Specifications ViVOpay 4800 Specifications RF Interface Frequency 13.56 MHz Standard ISO 14443 Type A/B ISO 18092 Physical Length 125 mm (5.0 in) unfolded 62.5 mm (2.5 in) folded Width 105.0 mm (4.2 in) maximum Depth 10.0 mm (0.7 in) Weight 0.4 Kg (0.9 lbs) Environmental Operating Temp. 0 to 40° C (32 to 104° F) Storage Temp.
Specifications Regulatory Compliance FCC Part 15 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Glossary Discover Zip Discover's contactless payment product that utilizes contactless technology. Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g.
