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Part number: 630-0032-00 Rev A

ViVOpay 4500™ User Guide

May 2006

ViVOtech, Inc.

451 El Camino Real

Santa Clara, CA 95050

Ph: (408) 248-7001

Email: info@vivotech.com

www.vivotech.com

Summary of content (20 pages)

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A ViVOpay 4500™ User Guide May 2006 ViVOtech, Inc. 451 El Camino Real Santa Clara, CA 95050 Ph: (408) 248-7001 Email: info@vivotech.com www.vivotech.
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Copyright© 2006, ViVOtech,® Inc. All rights reserved. ViVOtech, Inc. 451 El Camino Real Santa Clara, CA 95050 Written and designed at ViVOtech, Inc. This paper, as well as the software and hardware described in it, is furnished under license and may be used or copied online in accordance with the terms of such license. The content of this paper is furnished for information use only, is subject to change without notice, and should not be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc.
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FCC/IC Regulatory Compliance Notices Class B Equipment FCC Warning: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
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Table of Contents ViVOtech Draft ViVOpay 4500™ Overview ......................................................................................... 1 Overview ................................................................................................................ 1 Features ................................................................................................................. 1 Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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ViVOpay 4500™ Overview Overview The ViVOpay 4500™ supports contactless payment information processing and authorization at existing POS locations. It is seamlessly integrated into existing POS systems by direct mounting to previously installed magnetic card readers or Electronic Cash Registers (ECRs). The unit can accept a variety of contactless credit cards, contactless key fobs, and wireless POS-supported devices and does not require additional counter space.
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ViVOpay 4500 Specifications Hardware Contactless: 13.56 MHz Interface: ISO 14443 Type A/B, ISO 15693 Mifare®, Ultralight, IR Physical Height: (Unfolded) 5 inches (125.0 mm) (Folded) 2.5 inches (62.5 mm) Width: (Widest) 4.2 inches (105 mm) Depth: .7 inches (10 mm) Environmental Operating Temp.: 0 to 40 c (32 to 104 F) Storage Temp.
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Installing ViVOpay 4500 This section describes how to install the ViVOpay 4500 in several different configurations. The VP4500 may be mounted in a stand-alone fashion on a counter in its own stand, mounted to a window for applications such as cinema box-office applications, or integrated with custom-designed brackets to two common POS units --- the Ingenico enTouche1000 and the Verifone Omni 3750. Installation methods may vary depending upon the location of the POS and counter configuration.
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Ingenico enTouche 1000 The following diagram shows the Ingenico enTouche 100 with the ViVOpay 4500 attached. The remainder of this section explains how to install the ViVOpay 4500 on the Ingenico enTouche 1000.
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4. Insert the male ViVOpay 4500 plug into the female Ingenico plug on the bottom right side. 5. Insert the female plug into the POS jack. 6. Slide the saddle shown below into the prongs on the new Ingencio cover. 7. Replace the original Ingenico cover with the ViVOpay 4500 cover by inserting the bottom two prongs of the saddle into the applicable slots on the bracket and snap the top into place. 8. Fit or gather the cables under the cover. The resulting configuration is shown below.
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9. Slide the bottom half of the ViVOpay 4500 face unit into the bracket as shown below. 10. Reconnect the power cables and other serial interfaces as normal. 11. Power on the POS and ViVOpay 4500. When lit, the leftmost LED indicates power is on.
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Omni 3750 The following diagram shows the Omni 3750 with the ViVOpay 4500 attached. The remainder of this section explains how to install the ViVOpay 4500 on the Omni 3750. Bracket and Saddle Installation Obtain the following components: • Omni 3750 with appropriate firmware • ViVOpay 4500 with serial and power cable • ViVOpay 4500 saddle • ViVOpay 4500 mounting bracket • ViVOpay 4500 power supply • Test Card Bracket and saddle Perform the following installation procedures: 1.
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3. Insert the Omni into the ViVOpay 4500 bracket. 4. Slide the two prongs of the saddle into the applicable bracket slots and snap into place. 5. Connect the ViVOpay 4500 serial cable to the Omni RS232 data port. Push the connector until the cable is locked in the port. 6. Insert the ViVOpay power cable into the power module. 7. Slide the ViVOpay 4500 into the saddle. 8. Fit and gather the cables under the bracket. The resulting configuration is shown below.
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ViVOpay 4500 Window Mount. The following diagram shows the ViVOpay 4500 mounted to a window for applications such as a cinema box-office. The remainder of this section explains how to install the ViVOpay 4500 on a window surface. Note: The glass thickness must be less than 1 inch. 1. Obtain the following component: • ViVOpay 4500 with serial and power cable. • ViVOpay 4500 saddle. • ViVOpay 4500 power supply. • ViVOpay 4500, window mount overlay with double site adhesive. 2.
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4. Affix the VP4500 overlay to the window. 5. Remove the second backing adhesive covering from the overlay. 6. Affix the saddle onto the overlay adhesive; press to make sure saddle is firmly adhered to the overlay.
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7. Slide the bottom of the ViVOpay 4500 down into the saddle. Press the sides firmly until the tabs snap into place. 8. Attach the serial cable to the POS and the power cable to the power supply.
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Testing with Cards and Fobs After the installation is complete it is essential to test the read ability and connectivity of the ViVOpay 4500. This can be achieved using a ViVOtech supplied test card/fob. Present the card/fob in close proximatey to the reader. Present the card/fob so that maximum surface area is parallel to the antenna as shown below. The reader should beep and all four green LEDs should illuminate. This tests the reader's ability to read the RFID test card.
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Troubleshooting The ViVOpay 4500 reader is reliable and easy to trouble shoot. The components that may require troubleshooting include the power module, the reader, and the serial cable. Symptom Possible Cause Probable Cause and Remedy • Reader not powered on or incorrect voltage. • Check cable connections. • Ensure power is on and correct voltage and current are present. • Replace the power module. • Replace the reader. General Issues Reader does not appear to be powered on (no LEDs lit).
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Glossary Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g., writing or deleting data by an end user.
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Radio Frequency (RF) Any frequency that corresponds to radio signals, including those used by cellular telephones and wireless networks. RF Reader The Point of Sale device that receives the RF transmission from a card, fob or NFC phone. Visa Contactless Visa's contactless payment product that utilizes contactless technology.
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Customer Support Customer Support Technicians and installers may contact ViVOtech Inc. at http://www.vivotech.com/support/service_request.asp to submit a service request or call the toll free support line @ 877-248-2535. Both are available 24 hours per day, seven days a week. About ViVOtech ViVOtech Inc. enables more than 30 million new and existing merchant Point of Sale (POS) systems with rapid, scalable and cost-effective deployment of secure contactless card and mobile device payment capabilities.