SETUP GUIDE Smart Hub Panel a
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Contents Contents 1 Introduction 3 About this Guide 3 System Overview 4 About the System 4 System Configuration Diagram 5 Control Panel Features 6 Control Panel Display Screens 10 System Setup 11 System Setup Outline and Summary 11 Configure System Settings 12 System Settings Configuration Outline 12 System Settings Complete List 13 Security Sensor Numbers and Types 14 Wireless Zones Configuration 17 Wired Zones Configuration 24 Key Fobs Configuration 28 Keypads Configurati
Update Settings 74 Regulatory Information 75 Where To Find Regulatory Compliance Declarations 75 FCC and IC Regulatory Compliance Declarations 76 Wireless Product Notice 77 Operating Temperature and Humidity Range Notice 77 Important Power Supply Notice 78 Internal Backup Battery Notice 78 Regulatory Notes 79 Applicable Warnings for Technicians 80 Default Settings for SIA CP-01-2014 Compliance 81 FCC and IC ID Numbers for System Devices 83 Fire Protection and Safety Information 84
Introduction: About this Guide Introduction About this Guide The Vivint Smart Hub™ panel is the hub of the Vivint Smart Home™ system, a fully-supervised, integrated, and intelligent home security and automation system. The system — which includes the control panel and various security sensors and peripheral devices — incorporates the most advanced and sophisticated features and technology available today. The system can be expanded and customized to fit every individual home environment and customer need.
Smart Hub Setup Guide System Overview About the System This section provides a brief summary of the main components and features of the Vivint Smart Hub system. Control Panel The Smart Hub panel features a capacitive, color touchscreen display that allows control of all system functions and configuration. The touchscreen display shows the Vivint Smart Home Pro technician (and the customer) important information such as system and device status.
System Overview: System Configuration Diagram System Configuration Diagram The diagram below shows the configuration of an overall system — for the Vivint Smart Hub™ panel — and how its various components communicate and interact, including the control panel, user input and interaction features, internal modules, wireless security sensors, NFC-ready sensors (for DIY setup), Z-Wave devices, wireless cameras, remote access and control devices (smartphone, tablet, laptop, etc.
Smart Hub Setup Guide Control Panel Features The following drawings show two views of the Smart Hub control panel, with some of the main features called out. First, an external front view; and second, an external back view of the panel.
System Overview: Control Panel Features Panel Back View -7-
Smart Hub Setup Guide System Status as Indicated by the Home Button Display The Home button LED can indicate the status of system functions and conditions, as described below. Secur i ty Sensor Status l Glows Green when all of the sensors are closed and the system is ready to arm. l Not lit when any sensor is open and the system is not ready to arm. Ar mi ng Status l Glows Red while the system is armed (in either Stay or Away mode). l Flashes Red during the Entry Delay time period.
System Overview: Control Panel Features Installer Toolbox Screens IMPORTANT: The complete set of Installer Toolbox screens is accessible only to a Vivint Smart Home Pros technician who enters the required Installer PIN code. Use the Installer Toolbox screens to configure system settings. The Vivint Smart Home Pro technician must enter a valid Installer PIN code to access this toolbox. The main screen displays a set of system configuration and testing tools.
Smart Hub Setup Guide Control Panel Display Screens The Vivint Smart Hub panel is configured and operated using the touchscreen display. The display shows critical system information and provides access to the numerous features used to configure, monitor, and control the home security and automation system by both the Vivint Smart Home Pro technician and the homeowner.
System Setup: System Setup Outline and Summary System Setup System Setup Outline and Summary The following outline provides a high-level summary of all the tasks that comprise the setup of a Vivint Smart Hub panel and system. 1. Unpack the box. Unpack the Smart Hub panel box and identify the contents. The package should contain the control panel, power supply, quick setup card, (NOTE: You can unpack the other devices, such as sensors and cameras, at this time but do not install them yet.) 2.
Smart Hub Setup Guide Configure System Settings System Settings Configuration Outline IMPORTANT: The complete set of Installer Toolbox screens is accessible only to a VivintSmart Home Pros technician who enters the required Installer PIN code. This section describes the complete set of system settings (which may not be available to the customer via the User Settings interface). As the Vivint technician, you configure system settings at the control panel via the Installer Toolbox screens.
Configure System Settings: System Settings Complete List System Settings Complete List Use the list below as a quick reference to detailed information about all of the system settings.
Smart Hub Setup Guide Security Sensor Numbers and Types Each security sensor installed as part of the system — whether wireless or wired — is configured to correspond to a specific sensor number and sensor type (i.e., zone). Sensor Numbers The sensor number identifies the specific sensor, and is used when the sensor is: l displayed on the control panel l recorded in the event log l reported to the Central Station This provides precise information about every security sensor in the system.
Configure System Settings: Security Sensor Numbers and Types (04) Inter i or Fol l ower This sensor type is for interior sensors such as motion detector, interior doors, and other sensors that detect human presence inside the protected area. This type of sensor is called a "follower" due to its action when the system is armed in the Away Mode. After the Exit Delay expires and the system is armed, if an interior follower sensor is triggered, an instant alarm will occur.
Smart Hub Setup Guide (16) 24-hour Fi r e wi th Ver i f i cati on ** This sensor type is continuously armed 24-hours a day. A sensor configured to this type can trigger the local alarm fire sounder and the external siren regardless of the mode the system is in. Typical use would be for wireless smoke detectors. This sensor type is always active and cannot be bypassed. For verification, this sensor type must be violated twice in two minutes, or remain violated for 30 seconds.
Configure System Settings: Wireless Zones Configuration Wireless Zones Configuration This section contains descriptions, default values, and notes about the Wireless Zones settings.
Smart Hub Setup Guide l Battery Threshold: When the sensor's battery level falls below this value, a low battery signal will be sent from the sensor to the panel. l Cold Climate: Enable and disable the cold climate option for the sensor's battery that accounts for a colder environment and prevents false (i.e., inaccurate) reports of a low battery signal sent by the sensor to the panel.
Configure System Settings: Wireless Zones Configuration Wireless Sensor Equipment Codes (1269) Firefighter Audio Detector (0863) DW20R Recessed Door Contact (1128) RE219 Flood Sensor (0869) PIR1 PIR w/ Pet Immunity (0873) TAKE Takeover Module (0864) GB1 Glass Break Detector (0941) RE224 GT GE Translator (0868) PANIC1 Panic Button Remote (1208) RE224 DT DSC Translator Wireless Sensor Type Each wireless sensor needs to be assigned to a sensor type.
Smart Hub Setup Guide Sensor Type Equipment Types Available (04) Interior Follower (1) = Motion, (2) = Contact (06) 24-hour Silent Alarm (1) = Contact, (11) = Emergency (07) 24-hour Audible Alarm (1) = Contact, (11) = Emergency (08) 24-hour Auxiliary (1) = Contact, (6) = Freeze, (8) = Water, (10) = Temperature,(11) = Emergency (10) Interior with Delay (1) = Motion, (2) = Contact (23) No Response Type (1) = Contact, (2) = Motion TXID Wireless zone TXID numbers can be manually entered or learne
Configure System Settings: Wireless Zones Configuration Name The sensor name is used to represent the sensor in all user interfaces. The wireless sensor name is automatically set to match the voice descriptor but can be changed to a more descriptive name if desired. Chime DEF AULT: Di sabl ed Each wireless sensor can be set to sound a chime when the sensor is triggered. The Installer will configure the initial setting for the sensor. The user can change the chime setting for sensors in Panel Settings.
Smart Hub Setup Guide Reports DEF AULT: Enabl ed The control panel can be configured to report or not report a triggered sensor to the Central Station. l The default enables reporting for this wireless sensor number. l To prevent reporting for this wireless sensor number, select disabled. Supervised DEF AULT: Enabl ed When a sensor is set to be supervised, the control panel will expect regular timed signals from this sensor.
Configure System Settings: Wireless Zones Configuration 32 Bit ID Automatically assigned identification number for sensors that are encrypted for anti-theft security. Cold Climate The cold climate option lets you account for a colder environment and prevent false (i.e., inaccurate) reports of a low battery signal sent by the sensor to the panel.
Smart Hub Setup Guide Wired Zones Configuration The control panel can be configured with up to two wired sensors. The wired sensors are hardwire contact loops connected to the loop input terminals on the control panel terminal block Configuring the wired sensors into the control panel involves selecting wired sensor type, wired zone number, normal state (open, closed, or end-of-line resistor), and selecting the other options for the sensor..
Configure System Settings: Wired Zones Configuration Wired Sensor Types (01) Exit/Entry 1 (07) 24-hour Audible Alarm (02) Exit/Entry 2 (08) 24-hour Auxiliary Alarm (03) Perimeter (10) Interior with Delay (04) Interior Follower (23) No Response Type (05) Day Zone (24) Silent Burglary Wired Zone Two hardwire loops can be used as sensors with each control panel. The options for each wired sensor are configured with sub-options.
Smart Hub Setup Guide Voice DEF AULT: Di sabl ed Each wireless sensor can be set to sound a voice annunciation (with the descriptor words) when the sensor is triggered. The Installer will configure the initial setting for the sensor. The user can change the voice option (enabled or disabled) and the voice descriptor setting for sensors in Panel Settings.
Configure System Settings: Wired Zones Configuration Equipment Age DEF AULT: Vari es by i nstal l ti me (New or Exi sti ng) When a sensor is initially installed in the system it is identified as being new. Sensors that have previously been installed (e.g., with a different panel) are identified as being existing. This information is tracked as part of the installed system inventory.
Smart Hub Setup Guide Key Fobs Configuration The control panel can be configured with up to 20 wireless remote control key fobs. IMPORTANT: A total of 20 key fobs can be added to a system with a maximum of 4 in Secure Mode (see below). Configuring the key fobs into the control panel involves manually entering or learning the key fob’s TXID number, and specifying the other options for the key fob.
Configure System Settings: Key Fobs Configuration Equipment Code The key fob equipment code defines the sensor’s manufacturer and type. l The default is (0000) Other. l Select (0866) KEY2-345 4-button key fob remote for a key fob remote. l Select (0577) Existing key fob remote for an existing key fob remote. Other Equipment Code DEF AULT: 0 NOTE: This option is only displayed if "(0000) Other" is selected for a key fob’s equipment code.
Smart Hub Setup Guide l Disabled l Auxiliary alarm l Audible alarm l Silent panic l Fire Disarm Key Defaul t: Enabl ed As an installer, consult the user as to whether to set the key fob to allow disarming the control panel with the key fob’s Disarm button. If the user wants the key fob used as a stationary wall fob, it can also be set to prevent from using the key fob to disarm the system.
Configure System Settings: Key Fobs Configuration Zone Number Up to 20 wireless 4-button key fobs can be used with each control panel. l Key fob zone number is automatically assigned when the key fob is configured. l The zone number can be reconfigured by selecting from the available numbers.
Smart Hub Setup Guide Can be set between 0 and 600 seconds.
Configure System Settings: Keypads Configuration Keypads Configuration The control panel can be configured with up to 30 wireless remote control keypads. Configuring wireless keypads into the control panel involves manually entering or learning the keypad’s TXID number, and specifying the other options for the keypad.
Smart Hub Setup Guide l The default is (0000) Other. l Select (867) PAD1-345 wireless keypad for a RF keypad. Other Equipment Code NOTE: This option is only displayed if "(0000) Other" is selected for an RF keypad’s equipment code. The equipment code is a 4-digit code that is assigned to the model of keypad being used. TXID RF keypad TXID numbers for standard keypads can be manually entered or learned from the RF keypad. l For manual entry, select TXID and enter the keypad's TXID number.
Configure System Settings: Keypads Configuration Equipment Age DEF AULT: Vari es by i nstal l ti me (New or Exi sti ng) When a sensor is initially installed in the system it is identified as being new. Sensors that have previously been installed (e.g., with a different panel) are identified as being existing. This information is tracked as part of the installed system inventory. Zone Number Up to 30 wireless keypads can be used with each control panel.
Smart Hub Setup Guide Entry and Exit Settings This section contains descriptions, default values, and notes about the Entry and Exit settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Entry and Exit From the Entry and Exit screen, you can view and configure the following settings. Exit Delay (in seconds 45-120) DEF AULT: 60 seconds (NOTE: Def aul t Setti ng Requi r ed f or SIA C P-01 C ompl i ance) The Exit Delay can be set from 45 to 120 seconds.
Configure System Settings: Entry and Exit Settings Quick Arming DEF AULT: Enabl ed Quick arming allows the customer to arm the system without having to enter their User Code. (Quick arming reports as User 0 if open/close reports are sent.) l The default setting allows quick arming. l To turn off quick arming, select disabled.
Smart Hub Setup Guide l The default setting enables the quick exit feature. l To turn off the quick exit feature, select disabled.
Configure System Settings: Installer Settings Installer Settings This section contains descriptions, default values, and notes about the Installer settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Installer From the Installer screen, you can view and configure the following settings. Installer Code (4 digits) DEF AULT: 2203 The Installer Code is the code required to enter the Installer Toolbox. l The default for the Installer Code is 2203.
Smart Hub Setup Guide Reset All To Factory Defaults This button resets all of the control panel settings to their original factory defaults. Using the soft button in the panel interface not only restores panel settings to factory defaults, but also provisions the control panel (when you use the RESET button inside the control panel, the settings are restored to factory defaults but the control panel is not provisioned).
Configure System Settings: Installer Settings Calibrate Screen Causes the panel's touchscreen display to recalibrate when the panel is restarted.
Smart Hub Setup Guide Key Fob Behavior Settings This section contains descriptions, default values, and notes about the Key Fob Behavior settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Key Fob Behavior From the Key Fob Behavior screen, you can view and configure the following settings. Disarming Key Fob After Alarm (alert) DEF AULT: Di sabl ed The system can produce a unique sound when it’s disarmed with a key fob after an alarm has occurred.
Configure System Settings: Central Station Settings Central Station Settings This section contains descriptions, default values, and notes about the Central Station settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Central Station From the Central Station screen, you can view and configure the following settings. Primary CS IP Address Displays the primary IP address of the Central Station server.
Smart Hub Setup Guide l Pressing 2 enables VOX Mode two-way communications from the Central Station. l Pressing 3 enables Listen Mode one-way communication to the Central Station. l Pressing 4 extends the session five minutes without changing the mode of operation. l Pressing 5 causes the audio session to end and terminates the call.
Configure System Settings: Reporting and Troubles Settings Reporting and Troubles Settings This section contains descriptions, default values, and notes about the Reporting and Troubles settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Reporting and Troubles From the Networking screen, you can view and configure the following settings.
Smart Hub Setup Guide l The default setting prevents sending manual bypass reports. l To allow sending manual bypass reports, select enabled. Bypass Restore Reports to CS DEF AULT: Di sabl ed Bypass restore reports can be sent to the Central Station when any sensor that was force bypassed or manually bypassed gets restored. l The default setting prevents bypass restore reports. l To allow bypass restore reports, select enabled.
Configure System Settings: Reporting and Troubles Settings System Low Battery Reports to CS DEF AULT: Enabl ed Low battery reports can be sent to the Central Station if the control panel’s battery tests low. l The default setting allows control panel low battery reports. l To turn off control panel low battery reports, select disabled.
Smart Hub Setup Guide l The default setting prevents opening reports. l To allow opening reports, select enabled. Closing Reports to CS DEF AULT: Enabl ed Closing reports can be sent to the Central Station each time the system is armed. The user or key fob number is indicated in the closing report. If Quick Arming is enabled, User #0 is indicated for the closing report. l The default setting prevents closing reports. l To allow closing reports, select enabled.
Configure System Settings: Reporting and Troubles Settings Cancel Display DEF AULT: Enabl ed (NOTE: Def aul t Setti ng Requi r ed f or SIA C P-01 C ompl i ance) A cancel report will be sent to the Central Station after an alarm, if the system is disarmed within the configured time. The control panel can also display that a cancel report was sent. l The default setting enables the cancel display feature. l To turn off the cancel display feature, select disabled.
Smart Hub Setup Guide Abort Window Dialer Delay DEF AULT: 30 seconds (NOTE: Def aul t Setti ng Requi r ed f or SIA C P-01 C ompl i ance) The dialer (digital communicator) delays calling the Central Station to allow the user enough time to cancel a false alarm before it is reported. l The default setting sets the dialer delay at 30 seconds. l To change the dialer delay, select 15, 30, or 45 seconds.
Configure System Settings: Reporting and Troubles Settings Cellular Network Failure Time in Minutes (0 to disable) DEF AULT: 120 mi nutes NOTE: Cellular Radio Module must be installed to use this function. Sets the amount of time required for triggering a trouble condition if the system detects that the optional cellular radio module has lost its cellular connection. (After cellular service has been restored for 5 minutes, the trouble condition clears.
Smart Hub Setup Guide l The default setting disables RF jam detection. l To turn on RF jam detection, select enabled. Trouble Quiet Time DEF AULT: Enabl ed The control panel will sound trouble beeps caused by AC loss, system low battery, sensor low battery or RF supervision, failure to communicate, control panel tamper while disarmed, and cell radio faults. To prevent annoying the customer, the system can be set to suppress trouble beeps from sounding during a specified time period.
Configure System Settings: Reporting and Troubles Settings Siren Supervision Time DEF AULT: Di sabl ed The wiring connection to the external sounder can be supervised. If the wiring to the sounder is cut for 15, 30, or 45 seconds, a trouble report can be sent to the Central Station. l The default setting disables external sounder supervision.
Smart Hub Setup Guide l On and quiet: The panel listens for signals, both from the device and the repeater, and processes the last signal received regardless of whether it is an event defining signal or not. l Off: Disables the quiet chatter option. Overall RF Quiet Time (in seconds) DEF AULT: 2 seconds This quiet time setting is a universal setting and as such applies to any key fob or keypad that has the Single RF Quiet Time option set to Use Overall Quiet Chatter.
Configure System Settings: Emergency Buttons Settings Emergency Buttons Settings This section contains descriptions, default values, and notes about the Emergency Buttons settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Emergency Buttons From the Emergency Buttons screen, you can view and configure the following settings. Panic DEF AULT: Audi bl e The control panel’s panic emergency button action can be configured.
Smart Hub Setup Guide System Options Settings This section contains descriptions, default values, and notes about the System Options settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > System Options From the System Options screen, you can view and configure the following settings.
Configure System Settings: System Options Settings l Enabled on burglary alarm l Enabled on fire alarm l Enabled on any alarm l Enabled on any system trouble l Enabled follows sounder alarm and status l Enabled follows exit and entry beeps Cross Sensor 1, Cross Sensor 2, and Configure Cross Sensors DEF AULT: Di sabl ed The control panel can be configured so sensors 1 and 2 must both be violated during a set time to trigger an alarm. This is called "cross sensor" verification.
Smart Hub Setup Guide Locks Require Admin Code DEF AULT: Di sabl ed Limits access to only Admin users. If this option is enabled, users will be prompted to enter a valid Admin PIN code in order to view the device. Garage Doors Require Admin Code DEF AULT: Di sabl ed Limits access to only Admin users. If this option is enabled, users will be prompted to enter a valid Admin PIN code in order to view the device. Thermostats Require Admin Code DEF AULT: Di sabl ed Limits access to only Admin users.
Configure System Settings: System Registration Settings System Registration Settings This section contains descriptions, default values, and notes about the System Registration settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > System Registration From the System Registration screen, you can view and configure the following settings. Panel ID Shows the unique hardware identification number for the control panel.
Smart Hub Setup Guide Z-Wave Settings This section contains descriptions, default values, and notes about the Z-Wave settings. NOTE: To add a Z-Wave device to the panel network — as with all sensors and peripheral devices — follow the detailed installation instructions included with that particular device. To access Z-Wave settings from the control panel, go to: Menu > Settings > Installer Toolbox > Z-Wave From the Z-Wave Toolbox screens, you can view and configure the following settings.
Configure System Settings: Z-Wave Settings Diagnostics The Z-Wave Diagnostics feature lets you test all of the Z-Wave devices on the network and view the test results. Use this tool to troubleshoot the Z-Wave network when you encounter problems with Z-Wave devices sending and receiving transmissions with the control panel. You can select each Z-Wave device (node) to view its configuration details.
Smart Hub Setup Guide To replace (or switch) controllers, follow these steps: 1. Add the new control panel as a node to the old panel's network. To do this, press Add Node at the old panel, and then press Learn Controller at the new panel and press OK. 2. Shift primary controller responsibility from the old panel to the new panel. To do this, press Shift Controller at the old panel, and then press Learn Controller at the new panel and press OK.
Configure System Settings: Networking Settings Networking Settings This section contains descriptions, default values, and notes about the Networking settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Networking From the Networking screen, you can view and configure the following settings. Panel Connection to Local Network Indicates whether the connection to the local network is wireless or wired.
Smart Hub Setup Guide You can also add a Wi-Fi repeater device. VPN Connection Settings Displays the VPN address, and lets you reset the virtual network connections. NOTE: The VPN is used for secure IP communications between the panel and Vivint services. System Settings Use the Reboot Network Module option to quickly reboot the panel's network module. Use the Reset to Factory Defaults option to perform a hard reset of the panel's network module.
Configure System Settings: Cameras Settings Cameras Settings This section contains descriptions, default values, and notes about the Cameras settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Cameras From the Cameras screen, you can view and configure the following settings. Add Camera To add a camera to the panel network, press the Add Camera button and follow the instructions on the panel to add the camera to the network using WPS.
Smart Hub Setup Guide Motion Detection The motion detection option lets you configure precise areas in the view of the camera in which you want to monitor and detect motion. If the Record on motion option is enabled, whenever motion is detected in the camera's view a video clip is recorded. You can create three motion detection areas per camera. For each area you can specify the physical area itself, as well as the motion detection sensitivity and target size values.
Configure System Settings: Cameras Settings Restore Camera Defaults Use this option if you need to restore the camera to its factory default settings. Reboot Camera Use this option to reboot the camera for any reason.
Smart Hub Setup Guide System Testing Settings This section contains descriptions, default values, and notes about the System Testing settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > System Testing From the System Testing screen, you can view and configure the following settings. Sounder Use this option to turn off the sounder during system testing.
Configure System Settings: System Testing Settings Two-way Voice Test Use this option to verify two-way voice functionality between the control panel and the Central Station. Sensor Test Use this option to perform only the sensors (wireless and wired) test for sensors connected to the panel. To verify that the Central Station correctly receives reports from each zone (sensor type): 1. Enter the Sensor Test. 2. A list of available sensors displays. 3. Trigger the test for each sensor.
Smart Hub Setup Guide Network Diagnostics Use this option to test the signal strength and speed of the local network (this may take a few minutes). When you run the Network Diagnostics test it will display results for the network status (showing known issues that you can troubleshoot) as well as the network performance (showing information such as ping time, download speed, and upload speed). Press Run Test to initiate the diagnostic test process.
Configure System Settings: Cellular Settings Cellular Settings This section contains descriptions, default values, and notes about the Cellular settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Cellular From the Cellular Module Status screen, you can view and configure the following settings. Signal Strength Shows the strength of the cellular signal.
Smart Hub Setup Guide Sensor Bypass Settings This section contains descriptions, default values, and notes about the Sensor Bypass settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Sensor Bypass From the Sensor Bypass screen, you can view and configure the following settings. Quick Bypass DEF AULT: Di sabl ed Normally, sensors that are violated (open) at the time the system is armed will require the user to enter their PIN code to force bypass them.
Configure System Settings: Bell Cutoff Settings Bell Cutoff Settings This section contains descriptions, default values, and notes about the Bell Cutoff settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Bell Cutoff From the Bell Cutoff screen, you can view and configure the following settings. Burglary Bell Cutoff DEF AULT: 4 mi nutes When a burglary alarm is triggered, the bell will sound until the burglary bell cutoff time expires.
Smart Hub Setup Guide Update Settings This section contains information about the current firmware version, updates that are available, and settings related to firmware updates. descriptions, default values, and notes about the Update settings. To access these settings from the control panel, go to: Menu > Settings > Installer Toolbox > Update From the Update screen, you can view and configure the following settings.
Regulatory Information: Where To Find Regulatory Compliance Declarations Regulatory Information Where To Find Regulatory Compliance Declarations The complete FCC and Industry Canada (IC) Regulatory Compliance Declarations, for the Vivint Smart Hub panel, are posted online at the Vivint Support website. For complete regulatory compliance information, go to support.vivint.com/fcc.
Smart Hub Setup Guide FCC and IC Regulatory Compliance Declarations The complete FCC and Industry Canada (IC) Regulatory Compliance Declarations are posted online at the Vivint Support website. The full text of those individual notices is also provided below, as a convenient reference for those who install, set up, and configure the system. NOTE: For FCC and IC ID numbers for the various supported system devices, including the control panels, see "FCC and IC ID Numbers for System Devices" on page 83.
Regulatory Information: Wireless Product Notice Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.
Smart Hub Setup Guide Important Power Supply Notice The control panel is powered by a plug-in power supply. In case the power supply becomes unplugged, be sure to plug it back into an unswitched outlet. To be clear: Do NOT connect the power supply to a receptacle controlled by a switch. Use only the Class 2 power supply provided with the panel. For power supply replacement information and instructions, contact Vivint Customer Care.
Regulatory Information: Regulatory Notes Regulatory Notes The Vivint control panel is designed to meet or exceed the regulatory requirements for Listed residential home security equipment. In addition, the Vivint panel-based system conforms to the ANSI/SIA CP-01-2014 standard. The notes included below describe different aspects of the system related to that particular feature or functionality, and are applicable to a specific regulatory standard when cited.
Smart Hub Setup Guide Applicable Warnings for Technicians This section provides a summary of applicable WARNING notes intended for any Vivint Smart Home Pro technician (i.e., Vivint Installer) who is handling Vivint products such as the control panel and peripheral devices. WARNINGS WARNING: Electrostatic discharge (ESD) can damage the exposed circuit board, components, and modules in the control panel.
Regulatory Information: Default Settings for SIA CP-01-2014 Compliance Default Settings for SIA CP-01-2014 Compliance Several of the control panel's system settings are configurable and have their default values pre-set to ensure compliance with the industry standard: American National Standards Institute / Security Industry Association ANSI/SIA CP-01-2014 (Control Panel Standard - Features for False Alarm Reduction).
Smart Hub Setup Guide NOTES: Programming at installation may be subordinate to other UL requirements for the intended application. Combined Entry Delay and Abort Window time should not exceed 1 minute. For UL 1023, the Entry Delay setting should not exceed 45 seconds.
Regulatory Information: FCC and IC ID Numbers for System Devices FCC and IC ID Numbers for System Devices The below table lists the FCC and Industry Canada (IC) identification numbers for various Vivint Smart Home™ system devices, including the touchscreen control panels.
Smart Hub Setup Guide Fire Protection and Safety Information Fire Alarm System Your system may be installed with smoke detectors and carbon monoxide (CO) detectors as part of an overall fire and gas protection system. The fire protection part of the security system is active 24 hours a day, offering continuous protection. In the event of a fire or poisonous CO gas emergency, the installed smoke or CO detector will automatically activate your security system.
Regulatory Information: Fire Protection and Safety Information 3. If the alarm restarts, there may still be smoke in the detector’s sensor. Enter your User PIN code again to stop the alarm. Fan the detector for 30 seconds to clear the detector’s sensor chamber. 4. After the problem has been corrected, clear the alarm history. (Fire & CO sensors that are still violated cannot be cleared from alarm history until the device returns to normal operation.
Smart Hub Setup Guide Recommended Smoke Detector Locations The National Fire Protection Association’s (NFPA) Standard 72 recommends the following placement for smoke detectors: ► Early warning fire detection is best achieved by the installation of fire detection equipment in all rooms and areas of the household.
Regulatory Information: Fire Protection and Safety Information Emergency Evacuation Plan To establish and regularly practice a plan of escape in the event of fire, the following steps are recommended by the National Fire Protection Association: 1. Position your detector or your interior and/or exterior sounders so that they can be heard by all occupants in your home. 2. Determine two means of escape from each room. One path of escape should lead to the door that permits normal exit from the building.
Smart Hub Setup Guide Service and Warranty Information The following information is provided to the customer, verbatim, in the Getting Started Guide that should have been given to them by the technician who installed the system. Service Information Your local VivintSmart Home Pros™ technician is the person best qualified to service your system. Should your system require service due to ordinary wear and tear while under contract, we will repair or replace the equipment for free.
Specifications: Service and Warranty Information Specifications Below are the hardware specifications and standards certifications for the Vivint Smart Hub™ panel. Vi v i nt Par t Number (P/N) l V-SH1 C ompl i ance M odel Number (M /N) l CP02 Sy stem Par ameter s l 100 wireless zones l 50 users l 20 key fobs l 30 keypads l 232 Z-Wave devices (thermostats, door locks, lighting control outlet modules, etc.
Smart Hub Setup Guide I/O l Microphone l Camera: Front facing, 640 x 480 resolution, landscape orientation l Broadband module: 802.11 b/g/n client and AP mode l Cellular module (optional): l CDMA (1xRTT) l GSM (HSPA) Env i r onmental (Oper ati ng Temper atur e and Humi di ty Range) l The panel will operate normally at temperatures between 0°C to 49°C (32°F to 120°F). For optimal battery operation, the recommended temperature range is 0°C to 35°C (32°F to 95°F).
