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Below are instructions for exchanging Viper products covered under warranty. We recommend
that you first attempt to exchange warranted product at the store or dealer where you purchased
it; this is usually the fastest way to get a replacement. For Viper products that were installed in
your vehicle by a Viper authorized retailer, you MUST contact an authorized dealer for warranty
coverage and it must be re-installed by professionals as stated in the warranty terms.
For a list of authorized dealers in your area please visit our "Where to Buy" page.
 Your product warranty starts on the date that you purchased the product. A copy of your
store receipt with the purchase date and authorized dealer's information must accompany
the return of any warranted product.
 As stated in the warranty terms that you received with your product, DIRECTED may
repair your defective product, or exchange it with a new or factory refurbished
equivalent.
 Your product warranty is voided if the product is damaged through negligence, misuse,
or mishandling, or if any bar-coded labels or serial numbers are removed from the
product.
 DIRECTED will return the product back to you at your expense if it is not covered by the
terms of the warranty.
Instructions for Returning Warranted Product for Exchange:
1. All returns and exchanges must be accompanied by an RMA number in order to be
processed properly. If your shipment arrives without an RMA number, your warranty
claim will be delayed. You must include your RMA number on the outside of the
package (written legibly). We must receive your return package within 30 days from the
date you submit your RMA request. Please retain the RMA number for your records.
Important – Please click here and answer a few questions in order to generate your
RMA number.
2. You are responsible for return shipping costs. You may use your preferred carrier. We
recommend that you use a traceable method of shipment. If your shipment is lost for any
reason and you do not have proof of delivery, you will not receive a replacement. You
must include your RMA number on the outside of the package.
3. Pack your return carefully. The package you return to us must include all items from your
original purchase, including the main unit and all accessories. In addition you must also
include a copy of your original proof of purchase. Please note you will be responsible for
the cost of any missing items.
4. Please allow 2 to 3 weeks for your exchange to be processed.
5. Once you have packaged your product and written the RMA number on the outside of
your package, please send to:
Residents within the United States
DIRECTED
Attn: Warranty Department
One Viper Way
Vista, CA 92081