Complete Surveillance User Guide
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Trademark and Terms of Use Statement Information in this document is subject to change without notice. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical or otherwise, for any purpose, without the express written permission of Vimtag LLC. This document does not transfer licensing rights.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 1. Introduction ............................................................................... 3 Key Benefits of the Vimtag Solution.......................................................... 4 Overview of the Vimtag Workflow ............................................................ 5 2. 3. Vimtag Devices ........................................................................... 6 Installing the Vimtag App ......................................................
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 1. Introduction The Vimtag solution combines an advanced software monitoring and control application with sophisticated cameras and storage devices to provide an easy-to-install and easy-to-use complete business and home surveillance system.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Key Benefits of the Vimtag Solution Traditional IP cameras tend to be difficult to install and use. The Vimtag IP cameras are simple to set up and operate. They offer the ease of a truly Plug and Play system with many distinct features and functions. Unlike other solutions, Vimtag does not require you to define port mapping settings, deal with an IP address, or define DNS server settings.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Remote monitoring for real-time control from any computer or mobile device, any location, at any time. Motion detection function. Two way audio to listen to sounds from the area under surveillance; to communicate with those who are there. Ability to view recorded videos and snapshots. The advanced web-based application enables you to access and view surveillance activity via a wide variety of mobile devices, including both iOS and Android devices.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 2. Vimtag Devices The Vimtag solution is a fully scalable, modular system built by adding one or more cameras to your account. It can be expanded, as needed, to include VimBoxes and additional cameras. All of the Vimtag cameras offer wireless connectivity and can be added to a Vimtag account and then controlled and managed remotely via the Vimtag app (either run on Windows, MAC, Android or iOS platforms).
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Model Image Description Vimtag VT-361 Vimtag’s VT-361 supports two-way voice intercom, pan/tilt capabilities up to 120°, zoom and the ability to rotate and broadcast images of nearly 360°. The camera has built-in Infrared LED and offers up to 10 meters of night vision, whole day monitoring, unbiased color images. Supports motion detection, external alarm detection for the implementation of comprehensive protection. Use this camera for indoor coverage only.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Model Image Description Vimtag M1 The M1 Series offers a small, elegant, compact, indoor camera that can be mounted or placed in small or inconspicuous places. It offers HD video, motion detection notifications, 2way voice with high echo cancellation. It features a wide viewing lens, and night vision up to 8 meters and should be used indoors, especially when you want the camera to be inconspicuous or mounted in a small, tight area.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 3. Installing the Vimtag App You can operate and control the Vimtag cameras in several ways by downloading and installing the Vimtag app, available for the following platforms: iOS or Android devices (both phones and tablets). To use the application, you need to have: o iOS devices: iOS 5.0 or above o Android devices - Android 2.1 or above; at least 600MHz.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE you can download according the appropriate version for your device or computer. Options include: o Windows o MAC o Android o iOS On your computer, open the Vimtag website (www.vimtag.com), and hover over APP Download option. QR code will appear. Using your mobile device, scan the QR barcode to access a link to the appropriate Web app and install as above. Enter the direct link in your browser on any computer or mobile device: (www.vimtag.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 2. The Sign Up page opens. Create a User name and a Password. Note: The user name should have 6-20 characters containing only numbers and letters. The user name is not case-sensitive. The password should also contain 6-20 characters. The password IS case sensitive. 3. Enter the password again in the Confirm Password field. 4. Click Sign up. If you have not picked a unique name to the system, you will be notified and you will need to enter a new user name. 5.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Once you have an account, you will be able to log into the system and add one or more devices. Logging in to the Vimtag Account When signing in to access your account, you will select Sign in, rather than Sign up. (Sign up is only used once to create your account.) To log in to your Vimtag account: 1. Locate the Sign up link: o In the Vimtag app on your mobile device, press Existing account Sign in >>. o Using your Internet browser, navigate to www.vimtag.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 4. Installing the Camera and VimBox Vimtag cameras have been designed to be easy-to-install. All of the cameras also have the ability to be used with an SD card. Note: The Vimtag B1 has a built-in, 32 GB SD card pre-installed. Alternatively, you can purchase and use the VimBox, which is available in two models with storage capacities of either 1 Terabyte or 2 Terabytes.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Storage Requirements SD card up to 64 GB, or VimBox (either 1 TB or 2 TB version) Package Contents There are slight variations in what is shipped with each camera or VimBox.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Vimtag site and add the device using the Add a device option (+ on mobile devices), to get it started. Wi-Fi: If you plan to connect through Wi-Fi, you will find the camera on the network with a mobile device once it is hooked up and the power is turned on. You will be able to add the camera, using the Add a device option, on the Vimtag app.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE VimBox is considered to be a device and each must be added one time to create an overall surveillance system. To add a device using a mobile device: Note: For adding a device on a computer, see the following section. 1. Log into the Vimtag app and on the main page, click + to add a device. Note: You only need to add a device once.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE That you have entered the correct Wi-Fi password That your Wi-Fi is 2.4 Ghz If it still unable to connect, try to connect using an Ethernet cable. This is needed only during the initial setup procedure. Further communication between the device and the Vimtag app is accomplished via wireless communication. For information adding a device on a mobile device using an Ethernet cable, see the following section.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE o On a mobile device: a QR scanner opens, enabling you to scan the QR code found on the device. Scan the code and the default password is entered automatically. 3. Click Add. This moves you to the next step: Modify Password. 4. Create a new password for the device, which should be 6 to 20 characters. Retype the same password to confirm it and press Next. This moves you to the next step in the wizard which is to configure the Wi-Fi connection. 5.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Deleting a Device There are two ways to delete a device from your account: On a mobile device, you can simply do a long press on the camera, and then select delete from the menu that pops up. Select the device that you would like to delete and open the Settings page of that device. Click Delete. Installing the Camera on Walls and Ceilings Before mounting the Vimtag camera on a wall or ceiling, you should first add the camera (device) to your account.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE If you place the camera upside down, the viewed image will be upside down when you view it through the monitoring site. To reverse the image so it appears right side up, use the Flip function. See Settings and Options. Optimizing Camera Positioning Camera placement is one of the most important elements for optimizing the use of your new security camera.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE You might want to consider putting the VimBox in an inconspicuous place, safe from getting damaged or stolen. Note: The VimBox needs to be connected via an Ethernet cable while in use.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 5. Using the Website Interface or Web App You can operate the camera from the web, using a computer or mobile device. Two or more people can be logged in to the same camera, control it remotely, and see the results of any actions made by one, or both at the same time. From any computer or mobile device at any time, you can log in to your account to see what is happening at a camera site. To log in to the Vimtag website: 1. In your Web browser, go to www.vimtag.com.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Overview of the Dashboard When you first open the Vimtag app and log in, the main Dashboard appears. Although there are some differences between the various platforms, all Vimtag apps have the following elements: Element Add device Description On mobile devices, this option appears as a plus sign (+) On the Vimtag app for Windows and MAC, and on the Vimtag.com site, this option is located on the top right as Add device.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Element Description When you click the Account option, it opens the Account page. For more information, see Managing Your Account. Viewing Devices By default, you can have up to 32 cameras (additional cameras can be supported. For more information or to add additional cameras beyond this number, contact customer support).
VIMTAG SURVEILLANCE SOLUTION USER GUIDE To change the name of a camera: Note: The camera device ID is not the Nickname you may have assigned to the camera but the actual device ID number assigned by Vimtag. You can set or change the name of the camera by accessing the Settings window, as follows: 1. In the Vimtag Web App, select the relevant device. When the device results are loaded, click the Settings icon ( ). 2. In the Settings options, click Nickname. The display name of the camera appears. 3.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Record (to initiate a live recording) Snapshot (to create a snapshot image of the current view) Microphone (to transmit your voice through the device) Resolution (which enables you to set the mode for brightness, contrast, saturation, etc.) History Access (which opens to the History page and a filter) Settings (which opens with a list of Settings tabs) For more information see, Operating the Camera.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Using the Vimtag app from your computer, you can use the control arrows on the left, right, top, and bottom of the screen to move the camera’s viewing location. These controls are only available as you move the mouse to hover over the display edges (top center, bottom center, left center and right center).
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Icon Action Start recording a video. Note: Camera must be equipped with a SD card unless you are recording on to a mobile device (where the recordings are saved to > Account > My folder). Take a snapshot of the current camera view. Turn the microphone ON to enable transmitting your voice through the camera. Note: On an Android device, you are prompted to press to speak.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Icon Action Adjust picture quality. Mode: Click appropriate button for setting based on the time of day or the room setting: o Day - The video will be in color. o Night – The video will be in black and white (the camera uses infrared technology to enhance its capabilities to record in dark conditions and therefore renders the video in black and white). o Auto - Automatic adjustments based on the quality of the room’s current lighting conditions.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Icon Action Modify settings and select options. For more information, see Overview of the Device Settings Page. On computers only: move camera right, left, up and down using directional controls. These controls are only available as you move the mouse to hover over the display edges (in the top center, bottom center, left center and right center until the control appears). Note: Not all cameras provide the full range of rotation, panning, tilting, etc.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Exit Any videos or snapshots that you take manually, or any scheduled videos that you choose to download to your mobile device are stored in your My folder location. Note: The location and options on the Settings page differ slightly between operating systems.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Account Settings for Mobile Devices The Settings page for iOS and Android are very similar. Minor differences are indicated below. The Settings page for mobile devices contains the following options: In the Notification Center section: Sound – toggle to turn the sound on/off.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE In the Others section: Software version Rate us (for Android only) At the bottom of the screen, there is a Clear cache button. Click this to clear the cache on your mobile device. The original snapshots and/or videos stored on either your SD card or your Storage Device are not deleted when you click Clear Cache. This option relates only to the mobile device and the cache that has been stored on it (either manually taken or downloaded).
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 6. Overview of the Device Settings Page In addition to being able to configure Account-related settings (see Managing Your Account), you can also set many Device-related settings, which are accessed by pressing the Settings icon ( ). In the Device Settings page you can configure the following values for each camera selected.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Option Explanation Note: On the Vimtag app for Windows and MAC, these features are located in the Motion Sensitivity and Motion Detection options on the computer. Scheduling Alerts Schedule specific times when alerts should be active. Schedule Recording Times Schedule times when you want the camera to record. Options are either 24/7 or at specific times. Date/Time Set the date and time for the device.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Device Admin Password To change the Admin password, type in your old password in the top box, then type in the new password below. Confirm your new password by typing it in again, and then click Apply. You can change the password as many times as needed. Note: This is not the account password, but the password for the specific device. Each camera can have a different Admin password.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE To enable guests to access the device, each guest must have a Vimtag account created and the device added to that account. Once this is done, the guest can either use Vimtag app or access the Vimtag website interface. For more information, see Creating an Account. Network Warning: If you change the settings on this tab, it is possible that the network can be disconnected.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE access points from the drop-down list. If you do not see your network, refresh the list. On this list, you will be able to view the strength of the Wi-Fi signal. Multiple bars indicate a stronger connection. You can also choose a static IP. OSD (On Screen Display) In the OSD tab, you are able to manage what displays on the video screen. These settings include: Display Text - Add text that will show up on the video screen.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Note: The camera device ID is not the Nickname you may have assigned to the camera but the actual device ID number assigned by Vimtag. You can see the device ID on the Settings page in the About option. Date/Time In the Date/Time tab, you can set the date and time for your camera. Choose the date, time, and the time zone. You can also choose to synchronize to the local date and time automatically. However, you can change the time manually if you prefer.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE can use the edge of a paperclip or pen to push it into place. It will not damage the camera. If the camera does not recognize the SD card, remove the card and unplug the camera. Put the SD card back in, plug the camera back in and restart it. The camera will reboot, and then it should be recognized. Note: It is always recommended that you format the SD card after inserting it into the camera.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Format is an option for formatting the card. Whenever you install a new card, you will need to format the card. Formatting erases everything on the card. After clicking Format, follow the prompts. Note: Every time you format the card, all of the content will be erased. If you have content that you need to save, make sure you save it off the card before formatting.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Select the Motion Detection tab to determine how sensitive the camera is when it comes to sensing motion. You can change the sensitivity settings for day and night operation separately to improve motion detection. Note: It is recommended that you start with the default settings and then alter them as needed to adjust to the conditions in the viewing area. If you place the settings too high, you could get a number of false alarms.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Scheduling Alerts The Schedule Alerting tab enables you to specify the days and times of the week when you want to receive alerts and during that time, automatically record any motion in the viewing area. An alert would be triggered based on detected motion. At times when you do not expect there to be movement around your home or office, you may wish to schedule an alert. For example, a store might set up a camera just inside the entrance.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Schedule Recording Times Under the Schedule Recording tab, you have the ability to enable recordings based on two different options: 24/7 and Scheduled. You should enable one of these options if you wish to schedule recording times automatically. 24/7 - You will be recording around the clock. A Scheduled Recording gives you control over the times that you actually record by scheduling a specific times.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE To set up the first scheduled recording: 1. Click Schedule 1. 2. Select the days of the week that you want to record. In addition to specifying specific days, you can also select All to configure the system to record every day of the week. 3. Select the beginning and ending times. The system uses a 24-hour clock. If you want to record from midnight to 5AM, for example, you would enter 00:01 as the start time and 05:00 as the end time.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Manually initiating the camera by clicking the Recording icon ( Automatically scheduling (using the Schedule recording option on the Settings page). 24/7 recording. Motion detection recording (recording initiated by the camera detecting motion in the viewing area). ).
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 3. If you wish to further filter the videos, click on the filter icon ( ). The filter icon enables you to set the criteria for the search. As with other elements of the app, there are slight differences, depending on which operating system you are using. The main criteria options are: o Format: select from video (Recording) or a snapshot o Category: select from Event or All. o Duration: specify the approximately time length of the video.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 4. Click the download icon ( ). Your video will begin downloading. To access the downloaded video: On a mobile device, you can access the downloaded video by opening the Account > My folder page. On a computer, the download path is shown before the video is downloaded. To share the video with others: 1. You can share the downloaded as follows: o On a mobile phone: Open the video in the Account > My folder page and press the share icon.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Online upgrade Online upgrade displays the current version number and shows if there is a newer version. On a mobile device, you will see a red dot next to the Setting icon identifying that there is a new upgrade available. To download and install the latest software version, click Update. Ideally, this field should display “No update available,” indicating that your Vimtag device is using the latest upgrade available.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE Others Use the sliders to adjust the Speaker and the Microphone. You can make the volume higher or lower with these sliders. Sliding to the right makes the volume go higher, and sliding to the left makes it lower. 1. Speaker refers to the speaker on the camera, not on the microphone you are using to speak. The speaker setting will determine the volume of your voice when it comes out of the camera’s speaker. 2. Mic refers to the microphone that is on the camera.
VIMTAG SURVEILLANCE SOLUTION USER GUIDE 7. Troubleshooting For the Camera If the camera is not connecting properly, you can try several things: Make sure that there is a network connection to the camera. You will see a green light flash every three seconds when the camera is successfully connected. Try to restart the network router. Check the cable connections on the camera to make sure they are secure. Verify that the camera itself is on. Restart the camera.
