VX4380-4K Display User Guide IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
Thank you for choosing ViewSonic As a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well.
Contents 1. Cautions and Warnings...................................... 1 2. Getting Started.................................................... 4 2-1. 2-2. 2-3. 2-4. 2-5. 2-6. Package Contents.............................................................. 5 The Exterior of the Monitor................................................. 6 Hardware Installation......................................................... 7 Quick Installation................................................................
8. Compliance Information................................... 39 8-1. 8-2. 8-3. 8-4. 8-5. FCC Compliance Statement............................................ 39 Industry Canada Statement............................................. 40 Declaration of RoHS2 Compliance.................................. 40 Indian Restriction of Hazardous Substances................... 42 Product Disposal at End of Product Life.......................... 42 9. Copyright Information....................................... 43 10.
1. Cautions and Warnings 1. Read these instructions completely before using the equipment. 2. Keep these instructions in a safe place. 3. Heed all warnings and follow all instructions. 4. Sit at least 18” / 45cm from the monitor. 5. When installing the monitor, please leave 10cm of open space around the monitor for ventilation safety purposes. 6. Always handle the display with care when moving it. 7. Exercise caution when removing the rear cover of the monitor. This monitor contains high-voltage parts. 8.
15. If smoke appears, an abnormal noise, or a strange odor is present, immediately switch the display off and call your dealer or ViewSonic. It is dangerous to continue using the display. 16. Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety.
22. Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if the unit does not operate normally or has been dropped. 23. Excessive sound pressure from ear-/headphones can cause hearing damage /hearing loss. 24.
2. Getting Started Should problems arise and the product you have purchased needs to be returned for any reason, please keep the original packaging, registration form, and receipt. Having these items will make it easier for you to verify your product and repair, refund and/or return your product to you. If you have any problems with your product or questions that have not been addressed in the User Guide, please contact customer service for help.
2-1. Package Contents Your monitor package includes: • • • • Monitor Power cord Video cable1 USB cable • Quick Start Guide NOTE: 1 The video cables included in your package may vary depending on your country. Please contact your local reseller for more information.
2-2. The Exterior of the Monitor A. Front B. Left and Right C. Rear 1. Control panel (Expanded in 3-1) 2. I/O port (input/output) This area should include all I/O connection options, as well as the power input connector (Expanded in 2-4) 1 3 4 2 2 3. Kensington security slot (Expanded in 2-3 section B) 4. VESA wall mounting This area on the back of the monitor*. For the VESA wall mounting installation steps, please see 2-3 section A for additional instructions.
2-3. Hardware Installation A. Wall Mounting (Optional) NOTE: For use only with a UL Listed Wall Mount Bracket. To obtain a wall-mounting kit or height adjustment base, contact ViewSonic® or your local dealer. Refer to the instructions that come with the base mounting kit. To convert your display from a deskmounted to a wall-mounted display, do the following: 1. Find VESA compatible wall-mounting kit which meets the quaternions in section "Specifications". 2.
B. Using the Kensington Lock The Kensington security connector is located on the back side of the monitor. For more information on installation and usage please visit the Kensington website at http://www. kensington.com. Below is an example of setting up the Kensington lock on a table for your reference.
2-4. Quick Installation Connect Signal Cables 1. Make sure both the LCD monitor and computer are turned OFF. 2. Remove rear panel covers if necessary. 3. Connect the signal cables from the LCD monitor to the computer. Macintosh users: Models older than G3 require a Macintosh adapter. Attach the adapter to the computer and plug the video cable into the adapter. To order a ViewSonic® Macintosh adapter, contact ViewSonic Customer Support.
3.A. Please do not connect the DisplayPort out on the monitor to the DisplayPort or mini DP connector on the computer. DisplayPort out is used for daisy chain connection (Explained in section C) 3.B. Video and Audio Cable For a MAC with Thunderbolt output, please connect the mini DP end of the “mini DP to DisplayPort cable” to the Thunderbolt output of MAC. And connect the other end of the cable to the DisplayPort connector on the rear of the monitor.
3.C. DisplayPort SST daisy chain connection With DisplayPort Single-Stream Transport (SST) support, you can daisy chain connect up to two VX4380-4K monitors. If your Graphic Card is DP 1.2 compliant and support SST mode, connect one end of DP cable to the DP output of the PC/Laptop. Connect the other end of DP cable to the DP input or mini DP input connector on the rear of the monitor. Use another DP cable to connect DP output of the 1st monitor and DP input of the 2nd monitor.
3.D. Power Cable (and AC/DC adapter if required) Connect the female connector of AC power cord to the power connector of monitor, and the AC plug of AC power cord to the AC outlet. 2-5. Power On Turn On LCD Monitor and Computer Turn ON the LCD Monitor, then turn ON the computer. This particular order (LCD monitor before computer) is important.
2-6. Driver Installation (Windows 10 Setup) In order to install the driver, first connect your monitor to your PC, boot up your PC (make sure to first turn on the monitor first) and make sure your internet is available. When the PC has finished booting up, your PC should auto- detect the monitor. To ensure auto-detection is successful, go to ‘Advanced Display Settings’ under your system ‘Display Settings’ (screen resolution) window.
3. Adjusting the Screen Image 3-1. Setting the Timing Mode Set your monitor resolution to its recommended resolution (see section "specification") to get the best experience possible, with brilliant color and crisp text. Here is how: 1. Go to your display resolution settings window (each operating system will have a different process to get there). 2. Next, adjust the display resolution setting to match your monitor’s native resolution. This will provide you with your best usage experience.
3-2. Using the Control Panel After setting the timing mode, use the buttons on the front or rear control panel to display and adjust OSD for screen image adjustment. * The postition refer to section 2.2 Bezel & OSD symbol explanation The bezel symbol explanation is stated below: Standby Power On/Off NOTE: Power light Blue = ON Orange = Power Saving Under MULTI-PICTURE MODE you can select the following settings, QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFTRIGHT, and PIP.
The OSD Menu and OSD Quick-Menu Symbol explanations and their functional uses are stated below. Activation symbol to turn the various modes on when operating the menu system. Activation symbol to exit, go back or deactivate the desired function that is selected. Scrolls through menu options and adjusts the monitor controls. Symbol used to go back or revert back to the previously selected menu Information shortcut select button, which gives users access to the information of the monitor currently in use.
4. OSD Menu Introduction 4-1. OSD Menu Tree For an explanation of the OSD tree and pertaining functions, please refer to the 4-2 OSD explanation below. The OSD tree visually represents the complete OSD menu that can be accessed by your monitor. If you aren’t sure where an option/function is or cannot locate a specific feature, please utilize the OSD tree below.
Joystick Button Game Mode Contrast/Brightness Audio Adjust Menu Custom1 Custom2 Custom3 FPS 1 FPS 2 RTS MOBA Off Exit Contrast (-/+) Brightness (-/+) Volume (-/+) Menu OSD table detail items Exit (OSD off) Input Select Menu ViewMode Multi-Picture HDMI1 HDMI2 DisplayPort miniDP Menu OSD table detail items Standard Game Movie Web Text MAC Mono Off PBP Top-Bottom PBP Left-Right PIP Quad Windows 18
VX4380-4K Input Select Audio Adjust Color Adjust View Mode Manual Image Adjust Setup Menu HDMI 1 HDMI 2 DISPLAYPORT mini DP 1980 x 1080 @ 60Hz 75% Menu Input Select (for multi-source model) HDMI1 HDMI2 DISPLAYPORT miniDP Volume Mute Audio Adjust Audio Output 19 (-/+) On Off HDMI1 HDMI2 DisplayPort miniDP
Menu Low Input Lag Black Stabilization Advanced DCR Blue Light Filter Response Time ViewMode Standard Hue Saturation Recall 20 On Off (-/+) (-/+) (-/+) Standard Advanced Ultra Fast Red Green Blue Cyan Magenta Yellow Red Green Blue Cyan Magenta Yellow (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+)
Menu Low Input Lag On Off Black Stabilization (-/+) Advanced DCR (-/+) Blue Light Filter (-/+) Standard Response Time Advanced Ultra Fast Red Custom1 ViewMode Hue Saturation Game (-/+) Green (-/+) Blue (-/+) Cyan (-/+) Magenta (-/+) Yellow Red Green Blue Cyan Magenta Yellow (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) Rename Recall On Off Black Stabilization (-/+) Advanced DCR (-/+) Blue Light Filter (-/+) Standard Response Time Advanced Ultra Fast Red Green Blue Hue Cyan Magenta Yellow Low I
Menu Saturation Custom2 Red Green Blue Cyan Magenta Yellow (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) Rename Recall On Off Black Stabilization (-/+) Advanced DCR (-/+) Blue Light Filter (-/+) Standard Response Time Advanced Ultra Fast Red Green Blue Hue Cyan Magenta Yellow Red Green Blue Saturation Cyan Magenta Yellow Rename Recall Low Input Lag Game Custom3 ViewMode FPS 1 FPS 2 RTS MOBA Movie Web Text MAC Mono 22 (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+) (-/+)
Menu Contrast Brightness SRGB Bluish Cool Native Warm Contrast/Brightness Color Temperature User Color Color Adjust Auto RGB YUV Auto Full Range Limited Range 1.8 2.0 2.2 2.4 2.6 2.
Menu English Français Deutsch Español Italiano Suomi Русский Türkçe Language Resolution Notice Information OSD Timeout Setup Menu OSD Background Power Indicator Auto Power Off Sleep 日本語 한국어 繁體中文 简体中文 On Off (-/+) On Off On Off On Off 30 Minutes 45 Minutes 60 Minutes 120 Minutes Off Standard ECO Mode DisplayPort1.
Menu Off Top Source Select PBP TopBottom Bottom Source Select HDMI1 HDMI2 DisplayPort miniDP HDMI1 HDMI2 DisplayPort miniDP Swap Left Source Select Setup Menu Multi-Picture PBP LeftRight Right Source Select HDMI1 HDMI2 DisplayPort miniDP HDMI1 HDMI2 DisplayPort miniDP Swap PIP Source Select PIP PIP Position PIP Size PIP Swap 25 HDMI1 HDMI2 DisplayPort miniDP PIP H.Position PIP V.
Menu Top-Left Top-Right Multi-Picture Quad Windows Bottom-Left Setup Menu Bottom-Right Standby Charger Auto Detect On Off On Off Memory Recall 26 HDMI1 HDMI2 DisplayPort miniDP HDMI1 HDMI2 DisplayPort miniDP HDMI1 HDMI2 DisplayPort miniDP HDMI1 HDMI2 DisplayPort miniDP
4-2. OSD Menu Explanation NOTE: The OSD menu items listed in this section indicate the entire OSD items of all models. Some of these items may not exist in your product OSD. Please disregard OSD menu item explanations if they do not exist in your OSD Menu. Please refer to the 4-1 OSD Tree (above), for your monitor’s available OSD menu items. Please refer to the OSD explanation below (in alphabetical order), for a clearer explanation of what each function does.
C Color adjust Provides several color adjustment modes, to help adjust the color settings to fit our users’ needs. Color range Adjusts the color range, allowing users to adjust the range in RGB and YUV color settings. Color space Allows users to choose which color space they would like to use for monitor color output (RGB, YUV).
C Color temperature Allows users to select specific color temperature settings to further customize their viewing experience. sRGB NATIVE Explanation Standard color space used for the windows system, digital cameras and the Internet. Native is a default color temperature. Recommended for general graphic design and regular use. Contrast Adjusts the difference between the image background (black level) and the foreground (white level).
G Game mode Integrating a gaming-oriented OSD design including pre-calibrated FPS, RTS and MOBA gaming settings, each mode is functionally customized with in-game testing and adjustments made for the best blend of color and technology. To access the game mode first open the Main Menu setting, then go to ‘ViewMode’, select ‘Game’ and change your ‘GAMER’ settings from there. GAMMA Allows users to manually adjust the brightness level of the monitor’s grayscale levels. There are five selections: 1.8, 2.0, 2.
M Manual image adjust Displays the Manual Image Adjust menu. You can manually set a variety of image quality adjustments. Multi-picture Under MULTI-PICTURE MODE you can select the following settings, QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFT-RIGHT, and PIP. The explanations for each setting are below. 1. QUAD WINDOWS: You can select four picture split screen type. 2. PBP TOP-BOTTOM: You can select two picture split screen types, and display two pictures side-by-sides on the top and bottom. 3.
R Response time Adjusts the response time, creating smooth images without streaking, blurring or ghosting. A low response time is perfect for the most graphicintense gaming, and provides amazing visual quality while watching sports or action movies. Setting the menu to ‘Ultra Fast’ is advised. Resolution notice The notice tells users that the current viewing resolution is not the correct native resolution. This notice will appear in the display settings window, when setting up the display resolution.
4-3. Monitor Setting Management OSD Timeout The OSD Timeout function, allows users to choose how long the OSD will reside on the screen after in-activity (number of seconds). OSD Background The OSD Background function allows users to turn off the OSD background while selecting and adjusting OSD settings. Power Indicator The power indicator is the light that displays whether the monitor is on or off.
5. Specifications LCD Type TFT (Thin Film Transistor), Active Matrix 3840X2160 LCD, 0.2451 mm x 0.2451 mm pixel pitch Display Size Metric: 107.99 cm Imperial: 43” (42.
Operating conditions Storage conditions Dimensions Wall Mount Temperature +32 °F to +104 °F (0 °C to +40 °C) Humidity 10% to 90% (non-condensing) Altitude To 10,000 feet Temperature -4 °F to +140 °F (-20 °C to +60 °C) Humidity 5% to 90% (non-condensing) Altitude To 40,000 feet Physical 965.98 mm(W) x 652.82 mm(H) x 233.36 mm(D) Max Loading Hole pattern (W x H; mm) Interface Pad (W x H x D) Pad Hole Screw Q’ty & Specification 14kg 100mm x 100mm 115 mm x 115 mm x 2.
6. Troubleshooting No power • Make sure the power button (or switch) is ON. • Make sure the A/C power cord is securely connected to the display. • Plug another electrical device (like a radio) into the power outlet to verify that the outlet is supplying proper voltage. Power is ON but no screen image • Make sure the video cable supplied with the display is properly secured to the video output port on the back of the computer.
7. Cleaning and Maintenance Safe Cleaning Practices • Make sure the display is turned off. • Never spray or pour any liquid directly onto the screen or case. To clean the screen: 1. Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles. 2. If the screen is still not clean, apply a small amount of nonammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth, and wipe the screen. To clean the case: 1. Use a soft, dry cloth. 2.
Disclaimer • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the display. • ViewSonic will not be liable for damage resulting from use of any ammonia or alcoholbased cleaners. Caution: Handle the monitor on the edges only. Clean with water on a soft cotton cloth only.
8. Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. 8-1. FCC Compliance Statement This device complies with part 15 of FCC Rules.
8-2. Industry Canada Statement CAN ICES-3 (B)/NMB-3(B) 8-3.
Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below: Examples of exempted components are: 1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent lamps (CCFL and EEFL) for special purposes not exceeding (per lamp): (1) Short length (≦500 mm): maximum 3.5 mg per lamp. (2) M edium length (>500 mm and ≦1,500 mm): maximum 5 mg per lamp. (3) Long length (>1,500 mm): maximum 13 mg per lamp. 2.
8-4. Indian Restriction of Hazardous Substances Restriction on Hazardous Substances statement (India) This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule. 8-5.
9. Copyright Information Copyright ©ViewSonic® Corporation, 2017. All rights reserved. Macintosh and Power Macintosh are registered trademarks of Apple Inc. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries. ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic Corporation. VESA is a registered trademark of the Video Electronics Standards Association.
10. Service Information ® ViewSonic Product Registration Product Registration Thank you for purchasing a ViewSonic product! Registering activates your product’s standard Limited Warranty and entitles you to receive new product updates and information if desired. Please complete this form to register your new product, then mail/fax to ViewSonic using the information provided on the following page. Items marked with an asterisk (*) are required.
Customer Service For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product serial number. Asia pacific Country/ Region Website T= Telephone C = CHAT ONLINE Email ViewSonic Corporation http://www.viewsonic.com.tw/ T= 886 2 2246 3456 F= 886 2 2249 1751 Toll Free= 0800-899880 service@tw.viewsonic. com China www.viewsonic.com.cn T= 4008 988 588 service.cn@ cn.viewsonic.com Hong Kong www.hk.viewsonic.com T= 852 3102 2900 service@hk.
Suisse www.viewsoniceurope.com/de/ www.viewsoniceurope.com/de/ service_ch@ support/call-desk/ viewsoniceurope.com Belgique (Français) www.viewsoniceurope.com/fr/ www.viewsoniceurope.com/fr/ support/call-desk/ service_be@ viewsoniceurope.com Luxembourg (Français) www.viewsoniceurope.com/fr/ www.viewsoniceurope.com/fr/ support/call-desk/ service_lu@ viewsoniceurope.com Deutschland www.viewsoniceurope. com/de/ www.viewsoniceurope.com/de/ service_deu@ support/call-desk/ viewsoniceurope.
Türkiye http://www.viewsoniceurope. com/tr/ www.viewsoniceurope.com/tr/ support/call-desk/ service_tr@ viewsoniceurope.com Україна www.viewsoniceurope.com http://www.viewsoniceurope. com/eu/support/call-desk/ service_ua@ viewsoniceurope.com Australia New Zealand www.viewsonic.com.au AUS= 1800 880 818 NZ= 0800 008 822 service@ au.viewsonic.com Canada www.viewsonic.com T= 1-866-463-4775 service.ca@viewsonic. com Latin America (Argentina) www.viewsonic.com/la/ C= http://www.viewsonic.
Limited Warranty ViewSonic® Display What the warranty covers: ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components.
What the warranty excludes and does not cover: Any product on which the serial number has been defaced, modified or removed. Damage, deterioration or malfunction resulting from: 1. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product. 2. Repair or attempted repair by anyone not authorized by ViewSonic. 3. Damage to or loss of any programs, data or removable storage media. 4.
14. Hardware/Accessories/Parts/Components - Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps). 15. Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in product User Guide. 16. Removal, installation, and set-up service charges, including wallmounting of product. How to get service: 1.
Exclusion of damages: ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages. 2.
Sales outside the U.S.A. and Canada: For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada, contact ViewSonic or your local ViewSonic dealer. The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found in www.viewsoniceurope.com under Support/Warranty Information.
Mexico Limited Warranty ViewSonic® Display What the warranty covers: ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
What the warranty does not cover: 1. Any product on which the serial number has been defaced, modified or removed. 2. Damage, deterioration or malfunction resulting from: a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product. b. Causes external to the product, such as electrical power fluctuations or failure. c.
How to get service: For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the attached Customer Support page). You will need to provide your product's serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
Limitation of implied warranties: There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose. Exclusion of damages: ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: 1.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico: Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 Hermosillo: Villahermosa: Distribuciones y Servicios Computacionales SA de CV.