SmartClass Triple Play Services Tester User’s Guide
SmartClass Triple Play Services Tester User’s Guide Network and Service Enablement One Milestone Center Court Germantown, Maryland 20876-7100 USA Toll Free 1-855-ASK-JDSU • Tel +1-301-353-1560 • Fax +1-240-404-1996 www.jdsu.
Notice Every effort was made to ensure that the information in this document was accurate at the time of printing. However, information is subject to change without notice, and JDSU reserves the right to provide an addendum to this document with information not available at the time that this document was created. Copyright © Copyright 2014, JDS Uniphase Corporation. All rights reserved.
Terms and conditions Specifications, terms, and conditions are subject to change without notice. The provision of hardware, services, and/or software are subject to JDSU’s standard terms and conditions, available at www.jdsu.com/terms. Federal Communications Commission (FCC) Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Cet équipement est conforme à l'exposition aux rayonnements Industry Canada limites établies pour un environnement non contrôlé. This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. CAUTION: This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Cet émetteur ne doit pas être co-localisées ou opérant en conjonction avec une autre antenne ou émetteur.
Table of Contents About this Guide xiii Purpose and scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv Safety and compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv Conventions . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Exploring the bottom panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exploring the top panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Navigating the user interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Menu screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Chapter 4 Using the SmartClass TPS with a mobile device Controlling the SmartClass with a mobile device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controlling the device interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Testing with SmartIDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing video on a mobile device . . . . . . . . . . . . .
Table of Contents Chapter 8 Wi-Fi Testing 67 About Wi-Fi Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanning for Wi-Fi networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Emulating a Wi-Fi end point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Providing Wi-Fi access . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Scrolling the view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Moving among or refreshing pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Typing text in a field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Traceroute results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wi-Fi results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Performing tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General test problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSL test problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data test problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents xii SmartClass TPS User’s Guide 22035456, Rev 001 May 2014
About this Guide This chapter describes how to use this guide.
About this Guide Purpose and scope Purpose and scope The purpose of this guide is to help you successfully use the features and capabilities of the SmartClass Triple Play Services (TPS). This guide includes task-based instructions that describe how to configure, use, and troubleshoot the general functions of the SmartClass Triple Play Services. Additionally, this guide provides a description of JDSU’s warranty. For terms and conditions of the licensing agreement, go to go to www.jdsu.com.
About this Guide Conventions Table 1 Symbol conventions This symbol represents a general hazard. This symbol represents a risk of electrical shock. This symbol represents a risk of explosion This symbol represents a Note indicating related information or tip. This symbol, located on the equipment, its battery, or its packaging indicates that the equipment must not be disposed of in a land-fill site or as municipal waste, and should be disposed of according to your national regulations.
About this Guide Conventions xvi SmartClass TPS User’s Guide 22035456, Rev 001 May 2014
1 Chapter 1 Getting Started This chapter provides a general description of the SmartClass Triple Play Services.
Chapter 1 Getting Started About the SmartClass TPS About the SmartClass TPS The SmartClass TPS is an all-in-one tool that fully test the access network (copper, fiber, POTS, and ADSL2+/VDSL2 including bonded pairs) as well as broadband services (data, VoIP, and IP video) so technicians can rapidly correlate and resolve triple-play service problems to potential physical-layer causes.
Chapter 1 Getting Started Configurations and options Configurations The SmartClass Triple Play Services is factory-configured to meet your testing requirements. When you place an order for a SmartClass Triple Play Services, a customer service or sales representative will help you determine the right configuration for your needs. Table 3 describes the available configurations for the BCM96368 modem.
Chapter 1 Getting Started Features and capabilities Features and capabilities Features and capabilities of the SmartClass Triple Play Services include the following: NOTE: The features available on your unit depend on which unit configuration was ordered and which options are installed. xDSL – Turn up and troubleshoot DSL services – Provide packet statistics and analysis. – Supports G.992.
Chapter 1 Getting Started Features and capabilities – Auto answer mode – Real-time packet metrics (delay, jitter, packet loss) – E-model QoS and RTCP statistics – User selectable CODEC IP Video – STB Emulation – Monitor/Through mode – IP Video QoX (QoS, QoE) – VMOS – RTP Loss Distance/Period STB Boot Test – Refer to the SmartClass Triple Play Services Tester Addendum to User Guide for STB Boot Test (document number).
Chapter 1 Getting Started Preparation for use – Upload and download configuration files – Download and enable options – Check and upgrade software updates Mobile Device Application – Support for iOS, and support for Android – Remote control the SmartClass TPS – Video Continuity Check from STB – Technician support content (user manual, quick start guide, training videos, accessory guide) Preparation for use This section explains how to start using your SmartClass Triple Play Services.
Chapter 1 Getting Started Preparation for use Changing the AC line plug fitting The SmartClass Triple Play Services’s AC Adapter/Charger allows different AC line plug fittings. To change the AC line plug fitting 1 If an AC line plug fitting is already installed, do the following: 2 Press and hold the button just below the fitting. 3 Slide the fitting out of the slot. 4 Select the appropriate AC line plug adapter. 5 Slide the AC line plug adapter into the slot.
Chapter 1 Getting Started Exploring the front panel Exploring the front panel The controls and LEDs on the SmartClass Triple Play Services front panel, shown in Figure 1, are used to operate the unit, set up tests, and view data. Status LEDs LCD Arrow keys OK key Cancel key Keypad Utility key Power key Figure 1 SmartClass Triple Play Services front panel The following paragraphs describe each of the controls and LEDs on the front panel.
Chapter 1 Getting Started Exploring the front panel Table 6 Status LEDs (Continued) LED Function Batt A multi-color LED that indicates the battery status. – Solid green indicates that an external source is powering the unit. – Solid red indicates a low battery - 10% of battery life (at 5%, the LED blinks to indicate that the unit will shut down soon if the adapter is not plugged in). – Solid amber indicates the battery is charging.
Chapter 1 Getting Started Exploring the front panel System Setup – a shortcut to the main System Setup menu. For more information on this menu, see “Instrument Settings” on page 19). Capture screen shot – saves the screen as a .png file. (NOTE: The Utility menu itself cannot be captured this way. To capture the Utility menu, remotely access the unit and capture it using the PrintScreen (PrtScn) key on the PC.
Chapter 1 Getting Started Exploring the connector panel Exploring the connector panel The SmartClass Triple Play Services connector panel is used to connect to the line under test. Figure 2 shows the connector panel. DSL line connector POTS connector USB 2.0 connector Ethernet connector Figure 2 SmartClass Triple Play Services connector panel The connector panel varies slightly depending on the configuration. The following paragraphs describe each of the connectors on the right-side connector panel.
Chapter 1 Getting Started Exploring the bottom panel Ethernet connector Use the Ethernet connector with an Ethernet cable when in either DSL through mode or Ethernet TE mode. NOTE: The Ethernet port is auto configured to accept either a patch or cross-over cable. WARNING: ELECTRICAL SHOCK Electrical shock may result in serious injury or death. Use care when connecting to telecommunications circuits, to be sure that you do not come in contact with exposed conductors or power mains.
Chapter 1 Getting Started Exploring the top panel Exploring the top panel If equipped with the Copper option, the top panel of the SmartClass Triple Play Services includes three mini-banana jacks, as shown in Figure 4. Figure 4 SmartClass Triple Play Services top panel These are used to connect to Tip (A), Ring (B), and ground (sleeve or Earth). CAUTION: INSTRUMENT DAMAGE Connecting to circuits with voltage higher than 300V peak-peak, compared to ground, may damage the internal components.
Chapter 1 Getting Started Navigating the user interface The upper right area of the main screen provides a quick status of the following: – battery strength – whether the adapter is being used (the lightning bolt) – the time There are two layouts of menus: – Tile - the selections are on square tiles, as seen on the Main Menu (Figure 5) – List - the selections appear in a list, as seen on the Network menu (Figure 6) or DSL Results (Figure 7).
Chapter 1 Getting Started Navigating the user interface Data entry screens Figure 7 illustrates a typical Data entry screen. Figure 7 SmartClass Triple Play Services Data entry screen (example) Data entry screens provide you selections to either choose from a list of options, or enter data using the keypad. Use the up arrow to change the entry type (ABC is upper case, abc is lower case, 123 is numeric), or the down arrow to delete one character to the left.
Chapter 1 Getting Started Using the keypad Ellipses The ellipses ( ... ) character appears at the end of a highlighted menu item to indicate that this item will take you to another screen (such as “Network Status...” in Figure 6 on page 14). Using the keypad Use the instrument’s keypad to enter alpha-numeric values, or to navigate to different screens by specifying the menu number corresponding to the screen. Selecting a menu option There are two ways to select a menu option.
Chapter 1 Getting Started Customizing the user interface 2 Use the keypad to type the text. – Repeated presses scroll through the selections for that key. For example, repeatedly pressing the 2 key will scroll through A, B, C and 2. – To enter special characters, use either the asterisk/star or pound/hash key until the desired character appears. The same characters are available with both keys, but they scroll in opposite directions.
Chapter 1 Getting Started Customizing the user interface 3 Choose one of the following: – Increase Font Size – Decrease Font Size – Move Item Up – Move Item Down – Make Hidable (This will hide the menu item and a “Show More” line will appear at the bottom of the screen to show the hidden items.) To unhide the item, return to the hidden menu item, press the Utility key, press 8, and then select “Show Always”. If a selection is greyed out, it is not available.
2 Chapter 2 Instrument Settings This chapter describes how to configure the basic system settings of the instrument.
Chapter 2 Instrument Settings Managing files Managing files The File Manager enables you to open, copy to unit, or delete files or folders either on the internal filing system or a USB flash drive. To manage files 1 From the Main menu, select System Settings, and then select File Management. 2 Select File Browser. If you have a USB memory stick inserted, an additional menu appears to browse Local files or the USB device. A list of folders appears.
Chapter 2 Instrument Settings Managing jobs – To copy a file or entire folder to a USB stick, navigate to the desired file or folder, press the * key, and then select Copy to USB. The file or folder is copied. If no USB stick is inserted, the selection will not be selectable; the number will not have a box around it and the text will be grey. – To rename a file or folder, navigate to the desired file or folder, press the * key, and then select Rename. A box appears to enter the new name.
Chapter 2 Instrument Settings Managing jobs 4 Navigate to the field to edit, and then enter the information. The new or updated job appears on the list. NOTE: Newly created jobs are automatically activated. Activating a job To activate a job 1 On the Job Manager screen, highlight the job to activate, and then press the OK key. The Job Edit menu appears. 2 Verify the job details and modify the details if needed. 3 Press the * key to activate. The Job Management Menu appears.
Chapter 2 Instrument Settings Communicating with a mobile device Associating test results to a job After running your test, you can associate the results to the job using the “Save to job” feature. See“Saving results to a job” on page 120. Communicating with a mobile device Using an app on the mobile device (such as an iPad), you can connect to a SmartClass and control the user interface.SmartClass TPS supports mobile device applications on both iOS and Android.
Chapter 2 Instrument Settings Accessing the SmartClass Triple Play Services remotely using VNC Accessing the SmartClass Triple Play Services remotely using VNC The Remote Access features allows you to access the SmartClass Triple Play Services user interface from a PC or laptop computer through a virtual network connection (VNC), connecting over an Ethernet interface, Wi-Fi interface, or DSL interface.
Chapter 2 Instrument Settings Setting the date and time 5 Use the computer’s mouse or keyboard to control the SmartClass Triple Play Services. Table 7 shows how the PC/laptop keys map to the SmartClass Triple Play Services keypad.
Chapter 2 Instrument Settings Specifying auto power down settings 3 Select Date. 4 Enter the current month, day, and year (or day, month, and year) in numerical form. NOTE: The date format changes automatically when you change the Country setting on the International Settings menu. For example, the date April 2, 2004 would appear as 4/2/2004 when the country is set to United States but would appear as 2/4/2004 when the country is set to Germany. 5 Press the OK key. The date is set.
Chapter 2 Instrument Settings Adjusting the screen settings 2 Select Hardware Settings, and then Power Management. The Power Setup menu appears, showing the battery level and the current power off delay. 3 Select Power Off Delay to set the power off delay. This is the amount of time to wait (in minutes) after a keypress or no line activity before power down. The auto power down settings are specified. Adjusting the screen settings The Screen Settings menu allows you to adjust contrast and brightness.
Chapter 2 Instrument Settings Specifying the volume level To change the repeat rate 1 Select System Settings from the Main Menu. 2 Select Hardware Settings, and then Keypad Setup. 3 Select Auto Repeat Rate. 4 Change the level using the arrow keys, followed by the OK key. The repeat rate is set. Specifying the volume level The Volume Setup menu allows you to adjust the handset volume. To specify the volume level 1 Select System Settings from the Main Menu.
Chapter 2 Instrument Settings Managing test configurations Managing test configurations After you specify settings for a configuration, you can store the configuration for future use, or load a saved configuration. Saving test configurations You can define and store configurations using your most common settings, and then load an existing configuration and edit the settings as needed for your current test. NOTE: If you change a setting, it is not automatically saved.
Chapter 2 Instrument Settings Viewing unit revisions, options, and IDs Viewing unit revisions, options, and IDs The Options and Revisions screens provide the software and hardware versions and list the installed options. To view the installed options 1 Select System Settings from the Main Menu, and then Administration. 2 Select Options. A list of current options appears and indicates whether the option is installed on your unit. The unit’s unique Hardware ID number also appears on this screen.
3 Chapter 3 Automated Testing This chapter provides information on using the automated tests (automated sequence of tests, also called “scripts”) to verify connectivity, upload and download rates, or to verify the video channels.
Chapter 3 Automated Testing About the automated tests About the automated tests The SmartClass Triple Play Services includes two automated tests: OneCheck — Allows triple play testing by running a DSL, Ethernet, or Wi-Fi test to verify network connectivity and upstream/downstream thresholds, a ping test to verify data layer connectivity, a FTP or HTTP test to verify data upload and download rates, a video test (as described in the video check below), and a VoIP test.
Chapter 3 Automated Testing Running the OneCheck test – DSL Setup - specify the Sync Timeout (the time to wait for synchronization to occur before timing out), and then if needed, specify the other DSL settings as described in “Specifying test settings” on page 49. b Select Network Setup, and then specify the settings as described in “Specifying the network setup” on page 42. c Select Ping Setup, and then specify the pass/fail settings for replies lost, average ping time, and max ping time.
Chapter 3 Automated Testing Running the VideoCheck test Running the VideoCheck test The VideoCheck test is used to verify the channels are provisioned as the subscriber requested. To run the VideoCheck test 1 Launch the desired application: DSL, Ethernet, or Wi-Fi. 2 Select VideoCheck. The VideoCheck menu appears. From this menu, you can start the test sequence or go to the setup menu. 3 If you haven’t already specified the settings, press the key to do so. See step e above.
4 Using the SmartClass TPS with a mobile device Chapter 4 This chapter provides task-based instructions for using the optional app that is available for mobile devices.
Chapter 4 Using the SmartClass TPS with a mobile device Controlling the SmartClass with a mobile device Controlling the SmartClass with a mobile device Using an app on the mobile device, you can connect to a SmartClass and control the user interface. SmartClass TPS supports mobile device applications on both iOS and Android. To control the SmartClass with a mobile device 1 To configure the SmartClass TPS as a Wi-Fi access point for the mobile device, see “Communicating with a mobile device” on page 23.
Chapter 4 Using the SmartClass TPS with a mobile device Controlling the device interface Controlling the device interface From the mobile device (such as an iPad), you can run tests on the . To control the device interface – On the Controller page select Device Interface. The SmartClass TPS interface appears on the mobile device. You can now control the device as if you were pressing the actual buttons on the device. You can run most of the tests that are available on the SmartClass TPS.
Chapter 4 Using the SmartClass TPS with a mobile device Testing with SmartIDs The located SmartIDs appear in the left pane. If a SmartID is registered with the but not located, it will be in the left page as Registered but will be greyed out. 3 Optional. Specify the location and equipment type for each SmartID. a Select the letter of the SmartID in the left pane. b Tap Location in the right pane, and then select a location (Living Room, Kitchen, etc.).
Chapter 4 Using the SmartClass TPS with a mobile device Viewing video on a mobile device After the test finishes, the results are displayed. For more information on testing with SmartIDs, see Chapter 10 “SmartID Testing”. Viewing video on a mobile device SmartClass TPS provides a means to display video ouput from a set-top box. This is useful for installations where the customer’s television is not yet accessible but the video service must be verified.
Chapter 4 Using the SmartClass TPS with a mobile device Viewing video on a mobile device NOTE: This is not a video analysis. It is only passing the raw uncompressed video from the RGB output from the STB. The image may not be of high quality due to the uncompressed nature from which the video is being retrieved from the STB output and being sent thru the SmartClass TPS over the Wi-Fi link to the mobile device. This is useful for verifying the presence (or lack) of video when there is no television present.
5 Chapter 5 Ethernet TE Testing This chapter provides task-based instructions for using the Ethernet TE testing features of the SmartClass Triple Play Services.
Chapter 5 Ethernet TE Testing About Ethernet TE testing About Ethernet TE testing In Ethernet TE mode, you can use the Triple Play Services to emulate Ethernet terminal equipment by connecting to an Ethernet LAN or to the Ethernet port on the customer's modem. After connecting to the circuit, you can then test for connectivity and throughput. You can also ping through the modem to a network switch or web address to test for connectivity. To select Ethernet TE mode – From the Main Menu, select Ethernet TE.
Chapter 5 Ethernet TE Testing Specifying the network setup The following table describes the settings. May 2014 Setting Description Data Mode Select the data mode. IPoE is IP over Ethernet PPPoE is PPP over Ethernet Multi-VLAN is multiple VLAN; multiple Virtual LANs are used on this network. In this mode, the SmartClass Triple Play Services assumes that the networks that are accessed via each VLAN are unique, and thus provides access to a different range of IP addresses.
Chapter 5 Ethernet TE Testing Connecting to the line Setting Description Global Addr. If using IPv6oE and the IPv6 Mode is Manual, specify the global IPv6 address. Local Address Mode If the IPv6 Mode is Manual, specify whether the local address mode is automatic or manual. IPv6 Local Address If the IPv6 Mode is Manual, and the Local Address Mode is Manual, specify the local address. Subnet Prefix Length If you selected Manual IPv6 mode, specify the length of the subnet prefix, from 0 to 128.
Chapter 5 Ethernet TE Testing Viewing results Viewing results After specifying test settings and connecting to the line, you can view results. To view results 1 Do one of the following: – Press the Cancel key to return to the Network menu, and then select Network Status or LAN Stats. – From the Network Setup menu, press the left arrow to move to the LAN Results menu, and then the left arrow again to move to the Network Status menu.
Chapter 5 Ethernet TE Testing Viewing results 46 SmartClass TPS User’s Guide 22035456, Rev 001 May 2014
6 Chapter 6 DSL Testing This chapter provides task-based instructions for using the SmartClass Triple Play Services to gather DSL (VDSL, ADSL2+/2/1) statistics and verify connectivity.
Chapter 6 DSL Testing About xDSL testing About xDSL testing The purpose of the DSL tests are to assess the quality of the xDSL signal and to verify the xDSL rates achieved at various points in the network. The tests involve three main steps: – selecting the test mode and specifying test settings – connecting to the line – running the tests The SmartClass Triple Play Services supports two types of modems - the classical BCM96368 modem and the new BCM963168 modem.
Chapter 6 DSL Testing Selecting the test mode Selecting the test mode Before running any DSL tests, you must specify the test mode and specify test settings. To select the test mode 1 From the main menu, select DSL Test. 2 Select the test mode. For the BCM96368 modem, you can select from: – ADSL/VDSL (Single Pair) – VDSL Bonded (Two-Pair) – ADSL Bonded (Two-Pair) – xDSL SELT For the BCM963168 modem, you can select from: – xDSL (ANX A) – xDSL (ANX B) – xDSL SELT 3 Specify test settings.
Chapter 6 DSL Testing Specifying test settings Specifying the modem operation The test settings that you must specify will vary depending on the modem operation mode. You should specify the modem operation mode first. To specify the modem operation mode 1 For the BCM96368 modem: from the ADSL/VDSL menu, select Network. For the BCM963168 modem: from the xDSLmenu, select Network. 2 Specify the Modem Operation (Router or Bridge).
Chapter 6 DSL Testing Specifying test settings In DSL-Bridge mode, the SmartClass Triple Play Services replaces the modem, hub, and test interface. It does not use a DHCP server so it does not assign IP addresses to other equipment. The end equipment uses either the service provider-supplied IP address or one that is on the same network (same netmask). See Figure 10 on page 51. Customer Premise Service Provider IP, for example 10.1.1.x Modem NETWORK Hub Ethernet STB 10.1.1.
Chapter 6 DSL Testing Specifying test settings Specifying DSL settings The settings vary depending on whether testing on a single line or bonded. Specifying DSL (single line) settings To specify DSL test settings 1 From the ADSL/VDSL menu, select DSL. The DSL Summary results menu appears. Press the asterisk (*) to view the Setup menu. 2 Select xDSL Standard and then choose ADSL, VDSL, Auto, or Incremental. Auto will query the DSLAM for the standard.
Chapter 6 DSL Testing Specifying test settings c Select Transport Mode and then choose the transport. ATM specifies Asynchronous Transfer Mode. PTM specifies Packet Transfer Mode. Auto will query the DSLAM for the transport mode. 5 Select G.INP Setup and then specify whether the unit will advertise upstream or downstream G.INP support to the DSLAM. If the selection is changed, the modem resyncs in order to apply the new setting. NOTE: Enabling G.INP only advertises support to the DSLAM.
Chapter 6 DSL Testing Specifying test settings 3 Select Transport Mode and then choose ATM, PTM, or Auto. Auto will query the DSLAM for the transport mode. 4 Select SOS Mode and then specify whether to use SOS mode. This setting is only applicable to VDSL.
Chapter 6 DSL Testing Specifying test settings 2 Select ATM Operation and then specify the settings. This selection is greyed out if you specified PTM transport mode on the DSL settings menu (Broadcom only). The following table describes the settings. May 2014 Setting Description Data Mode Select the network type.
Chapter 6 DSL Testing Specifying test settings 3 4 Select PTM Operation and then specify the settings. The PTM settings are available if your unit has a Broadcom modem. It is greyed out if you specified ATM transport mode. The following table describes the settings. Setting Description Data Mode Select the network type. – None turns the data layer off – IPoE is IP over Ethernet – PPPoE is PPP over Ethernet IP Mode Select either Static or Dynamic (DHCP) if using IPoE. IP Addr.
Chapter 6 DSL Testing Connecting to the line Setting Description Test IP Mode Select the Test IP Mode. Disabled means the SmartClass Triple Play Services will act only as a basic router and not do any data tests. (See Figure 9 on page 50.) Automatic means that the test set will automatically determine an IP address on the same netmask. Manual means a specific IP has been assigned for testing. Test IP Mode If Test IP Mode is set to manual, enter the Test IP. The LAN settings are specified.
Chapter 6 DSL Testing Testing the physical layer Connecting to a single pair at the NID/demarc To connect to a single twisted pair using the “Y” cable 1 Connect the single end of the test cable to the jack on the side of the SmartClass. 2 Connect the blue end of the cable to Modem on the NID/demarc. The line is connected.
Chapter 6 DSL Testing Testing line quality Use the # key to view more statistics. 3 To save a test report, press the utility (i) key and then select Save Report or Save To Job, and then specify the report settings such as report name, report format, technician ID, location, and other settings as needed. For more information on the results, see “DSL Results” on page 122.
Chapter 6 DSL Testing Terminating the loop (SELT) Terminating the loop (SELT) Single End Loop Test (SELT) is used to test a copper loop when there is no equipment installed at the far end. It is typically used for pre-qualification, that is, testing whether a loop is capable of supporting DSL service. In some cases, SELT testing is aided by placing a termination at the far end of the line. This test sets the DSL modem to provide a line termination where the modem is idle and not transmitting.
7 Chapter 7 Data testing This chapter provides task-based instructions for using the SmartClass Triple Play Services data testing features.
Chapter 7 Data testing About data testing About data testing With the SmartClass Triple Play Services you can test data services such as IP ping, FTP/HTTP, and traceroute. To access the Data application – Select an interface (Ethernet TE, Wi-Fi, DSL-Bridge, or DSL-Modem/Router), and then select IP Data. This test involves the following steps: – Connecting to the line – Specifying test settings – Performing tests Connecting to the line Before running the test, connect to the line.
Chapter 7 Data testing Monitoring pings Specify the settings. The following table describes the settings. 3 Setting Description Destination Type Specify whether the destination is an IP Address, DNS Name (domain name server), or IPv6 Address. IP address uses the numeric address. DNS name uses the domain name, such as www.jdsu.com. JDSU recommends using the IP address or DNS name of the ISP gateway of the customer's service provider. IP Address If the destination is IP Address, enter the IP address.
Chapter 7 Data testing Throughput testing Throughput testing This test uses FTP or HTTP to transfer files and measure the resulting throughput which yields a throughput that the end user would experience. To test throughput 1 From the IP Data menu, select File Transfer Test, and then specify the settings. The following table describes the settings. Setting Description Transfer Direction Specify whether the transfer will be in the upload or download direction.
Chapter 7 Data testing Tracing the packet route Tracing the packet route Using the trace route feature, you can trace the IP packet path through the network. The following procedure describes how to trace the packet route. To trace the packet route 1 2 From the IP Data menu, select Traceroute Test, and then specify the settings. The following table describes the settings. Setting Description Destination Type Select either IP address or DNS Name (domain name server name) as the destination type.
Chapter 7 Data testing Capturing network traffic 3 Specify the Packet Capture settings. The following table describes the settings. Setting Description Filename Name of the file where the captured packets are saved. Packet limit The packet limit indicates how much information can be stored in the capture file (in other words, the size of the capture file). You can specify from 1 to 10000000 packets.
8 Chapter 8 Wi-Fi Testing This chapter provides task-based instructions for using the optional Wi-Fi testing features.
Chapter 8 Wi-Fi Testing About Wi-Fi Testing About Wi-Fi Testing The SmartClass Triple Play Services’s optional Wi-Fi testing features allow performance assessment and troubleshooting the customer premise Wi-Fi network. The Wi-Fi testing features of the SmartClass include the following: – Quickly determine the available SSIDs, level and channel of Wi-Fi networks visible from any location. The test set can attach to a customer's network and provide assessment of the signal strength throughout the premises.
Chapter 8 Wi-Fi Testing Scanning for Wi-Fi networks To run a network scan 1 From the Wi-Fi Tools menu, select Wi-Fi Scan. The test will start searching for active Wi-Fi networks. The Wi-Fi search process may take a few seconds. After Wi-Fi search is finalized, results are gathered and displayed. A sample result screen is shown in Figure 12. Figure 12 Wi-Fi Scan Summary results Table 12 describes the Wi-Fi summary results.
Chapter 8 Wi-Fi Testing Emulating a Wi-Fi end point Table 13 describes the Wi-Fi detailed results. Table 13 Wi-Fi scan detailed results Results Description MAC Address The MAC address of the specific wireless network. SSID The Service Set Identifier of the specific wireless network Protocol The IEEE protocol used on the network.
Chapter 8 Wi-Fi Testing Providing Wi-Fi access Providing Wi-Fi access The Wi-Fi AP selection is an Ethernet-to-Wi-Fi bridge mode to create an access point for mobile devices such as Smart Phones, Tablets, Laptops, and so on. Connection to the internet comes from the broadband service behind the RG or router. This mode allows the mobile devices to verify internet connectivity without hunting for CPE passwords, running tests to the CO, or even configuring (or reconfiguring) the RG as required.
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9 Chapter 9 HPNA Testing This chapter provides task-based instructions for using the optional HPNA testing features.
Chapter 9 HPNA Testing About HPNA Testing About HPNA Testing The capabilities of the SmartClass Triple Play Services’s optional HPNA testing features include the following: Operational mode — This mode monitors the active network during its normal operation and periodically updates statistics. Network test mode — This transient mode performs a disruptive network test that transfers a configurable number of packets across each unidirectional logical link in the network and gathers statistics.
Chapter 9 HPNA Testing Testing the HPNA network Testing the HPNA network This test verifies that all installed devices are operating correctly. To test the HPNA network 1 On the Main Menu, select HPNA. A list of HPNA nodes appears. Verify that all HPNA devices are present on the network before proceeding. 2 Press the * key to specify the HPNA settings.
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10 Chapter 10 SmartID Testing This chapter provides task-based instructions for testing with SmartIDs.
Chapter 10 SmartID Testing About the SmartIDs About the SmartIDs The SmartIDs (Figure 14) allow a technician to connect the directly to any single SmartID device which then communicates with any other connected SmartID devices in order to certify an in-home network and provide distances to found impairments. See Figure 15.
Chapter 10 SmartID Testing Registering SmartIDs There are three test modes – Locate SmartIDs – finds and identifies all SmartIDs currently connected to the network. – VDSL Home Run Check – a two-point (two SmartIDs) test across the cable connecting at the residential gateway and the diplexer locations. This test is to qualify a coaxial cable home run intended to be used for VDSL service from the NID to a RG (i.e. instead of supplying VDSL signal to the RG over twisted pair).
Chapter 10 SmartID Testing Locating SmartIDs The settings are specified. Locating SmartIDs The purpose of this test is to identify up to 16 SmartIDs on the network. The SmartIDs will work through splitters, and multiple SmartIDs can be detected simultaneously. To locate SmartIDs 1 Connect SmartIDs to the network at any location in the home where network qualification or troubleshooting is desired, such as set top boxes or residential gateways (see Figure 15 for examples).
Chapter 10 SmartID Testing Testing the home run for VDSL service Testing the home run for VDSL service The VDSL Home Run Check tests the cable connecting the residential gateway to the diplexer (see Figure 16). Figure 16VDSL Home Run Check To run a VDSL Home Run Check 1 Connect a SmartID to the coax cable at the residential gateway location. 2 Connect the USB cable from to the SmartID at the RG.
Chapter 10 SmartID Testing Testing the home network Testing the home network The Whole Home Check maps a coax network and provide distances to found impairments. To run a Whole Home Check 1 Disconnect the cable or DSL feed. If using a diplexer, disconnect the feed to the diplexer (and leave it open). NOTE: All live network signals must be disconnect from the coax network under test.
Chapter 10 SmartID Testing Testing the home network After the test completes, the result test summary appears. Figure 17 Whole Home Test Summary (Example) The test summary displays the paths between SmartIDs and indicates whether the quality of the path between the two points is passing or failing based on pre-set limits.
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11 Chapter 11 VoIP Testing This chapter provides task-based instructions for using the optional SmartClass Triple Play Services voice over IP (VoIP) testing features.
Chapter 11 VoIP Testing About VoIP About VoIP Using the optional VoIP testing features, you can emulate a VoIP phone to place and receive VoIP calls. You can expand your testing capability by purchasing additional VoIP testing options. The options available for purchase are as follows: Table 15 VoIP testing options Option Description Order Number VoIP VoIP application, including SIP, H.
Chapter 11 VoIP Testing Specifying test settings Configuring the settings can be done one of two ways: – Press a number on the key pad that corresponds to the setting you want to configure. – Use the arrow keys to highlight the setting you want to change, and then press the OK key. Press the Cancel key to exit a menu. NOTE: You must specify the interface settings before specifying VoIP settings. For example, you must configure the Network, LAN, and other applicable settings for a xDSL line.
Chapter 11 VoIP Testing Specifying test settings 3 Setting Description Called Type (H.323) If required, this sets the Called Party Type information element in the H.323 setup message for outgoing calls: Unknown, International, National, Network Specific, Subscriber, Abbreviated. Outbound Alias Type (SIP) Select the method for outbound dialing: Dial by Phone Number or Dial by Name/URL/Email. SIP Vendor (SIP) Specify the vendor: Standard SIP, Nortel SIP, Huawei SIP.
Chapter 11 VoIP Testing Specifying test settings 4 If you are using H.323 call control, press the right arrow to view the Gate Keeper Settings, and then specify the settings. The following table describes the settings.
Chapter 11 VoIP Testing Specifying test settings 7 Press the right arrow to view the Stun Configs settings, and then specify the settings. STUN (Simple Transversal of UDP [User Datagram Protocol] Through NATs [Network Address Translators]) allows VoIP calls across a NAT router. These settings should only be changed if necessary. The following table describes the settings. Setting Description Stun Enable or disable. Server Address Type Select IP Address or DNS Name.
Chapter 11 VoIP Testing Connecting to the line Connecting to the line After specifying the test settings, you can connect to the line. The procedure is different depending on the access interface. – For Ethernet connections, connect as described in “Connecting to the line” on page 44. – For DSL connections, connect as described in “Connecting to the line” on page 57. Placing and receiving calls After specifying test settings and connecting to the line, you are ready to place and receive calls.
Chapter 11 VoIP Testing Placing and receiving calls 5 To transmit DTMF tones, select Touch-Tone Entry, and then use the keypad to specify the tone to transmit. You should hear the tone. 6 If you are using the handset (internal speaker), press the key to talk. This feature is only available on the VoIP Call menu and only when a call is active. It is not available if you are transmitting (using IP voice announce or Tones as the transmit source, selected on the Audio/Codec setup menu).
Chapter 11 VoIP Testing Placing and receiving calls To answer calls automatically 1 From the VoIP menu, select VoIP Settings key, and then GeneralSettings. 2 Select Auto Answer and then specify Yes. 3 Press the Cancel key twice to return to the VoIP screen, and then select VoIP call. 4 Place a call to the SmartClass Triple Play Services from a VoIP phone (or a second SmartClass Triple Play Services).
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12 Chapter 12 IP Video Testing This chapter provides task-based instructions for using the optional IP video testing features.
Chapter 12 IP Video Testing About IP Video Testing About IP Video Testing The SmartClass Triple Play Services’s optional IP video testing features allow verification of video service and testing of video quality.
Chapter 12 IP Video Testing Specifying test settings Specifying test settings Before you begin testing, make sure the test settings on the SmartClass Triple Play Services match the settings of the line and network configuration you are testing. TIP: Test configurations can be stored for easy recall and use (see “Managing test configurations” on page 29). To specify test settings 1 From the IP Video menu, select Video Setup, and then specify the settings.
Chapter 12 IP Video Testing Specifying test settings b Specify the settings. The following table describes the settings. 3 Setting Description Stream Type Select the video stream type: – Broadcast Auto – Broadcast MPEG2-TS/UDP – Broadcast MPEG2-TS/RTP/UDP – Broadcast RTP/UDP – Broadcast Rolling Stream – RTSP MPEG2-TS/(RTP)/UDP – RTSP RTP/UDP – RTSP RTP/TCP IP Enter the IP address of the stream. (Not available for RTSP screams.) Port Number Enter the port number of the stream.
Chapter 12 IP Video Testing Specifying test settings 4 Setting Description MPEG2-TS PID Timeout Enter the PID Timeout. This is the amount of time to wait for a PID that has been declared as having video or audio data for traffic, since the last traffic was received. If this threshold is violated, then the PID Timeout result will increment. MPEG2-TS PAT/PMT Timeout Enter the PAT/PMT Timeout.
Chapter 12 IP Video Testing Connecting to the line Connecting to the line After specifying the test settings, you can connect to the line. The procedure is different depending on the access interface. – For Ethernet connections, connect as described in “Connecting to the line” on page 44. – For DSL connections, connect as described in “Connecting to the line” on page 57. Analyzing video streams The SmartClass Triple Play Services analyzes the video data packet flow at the packet level.
Chapter 12 IP Video Testing VideoCheck test Monitor mode In the monitor mode, up to 3 simultaneous streams can be analyzed at one time, with statistics available for up to 10 previous streams. If monitoring on an Ethernet interface, you may need an Ethernet hub (such as a NETGEAR® EN 104) between the CO and the set-top-box, as shown in Figure 18 below.
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13 Chapter 13 Web browser This chapter describes the optional web browser.
Chapter 13 Web browser About the web browser About the web browser With the web browser feature, you can provide visual proof to customers that a circuit is correctly provisioned all the way to the Internet. The browser works over both DSL and Ethernet interfaces, allowing you to verify connectivity from the customer's NID or demarcation point using only the SmartClass Triple Play Services.
Chapter 13 Web browser Navigating the browser Selecting links The following procedure describes how to select a link on a web page. To select a link 1 Navigate the cursor to the link using the arrow keys. A dotted line box highlights the link. 2 Press the OK key. The screen changes as appropriate. Moving among or refreshing pages As with a typical browser, you can move among viewed web pages with the NEXT and PREVIOUS page buttons. In addition, you can refresh a page.
Chapter 13 Web browser Exiting the browser - the up arrow changes the text entry type: lower case (abc), upper case (ABC), or numeric (123) - the left and right arrows allow you to move among typed characters Selecting items in a drop-down list If you are in a field that uses a drop-down list, the following procedure describes how to select dropdown items. To select items on a drop-down list 1 Use the asterisk (*) or pound/hash (#) keys to go to the field. 2 Press the OK key to select the field.
14 Chapter 14 Optical Tools This chapter describes the optical accessories and how to use them with the SmartClass Triple Play Services.
Chapter 14 Optical Tools About the optical tools About the optical tools The Optical Power Meter is a JDSU accessory used to measure optical power. – The MP-60 meter measures 850, 1300, 1310,1490, and 1550 nm wavelengths – The MP-80 meter measures 980, 1310,1480, and 1550 nm wavelengths The features of the Optical Power Meter include: – Takes power measurements for all single-mode and multi-mode connectors via USB 2.0 connection. – Measures optical power with multiple pre-calibrated wavelengths.
Chapter 14 Optical Tools Measuring optical power 5 Select Optical Power Test Menu. This menu item appears only when an Optical Power Meter is plugged into the USB connector; otherwise, “Insert USB Power Meter” appears. The power meter test results appear. The measurement begins as soon as the test is launched. 6 To change the measurement mode to relative mode, press the # key. This sets the current absolute power level as the new reference value.
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15 Chapter 15 Copper Testing This chapter provides task-based instructions for using the optional copper testing features.
Chapter 15 Copper Testing About copper testing About copper testing The SmartClass Triple Play Services’s optional copper features allow quick turn-up and basic troubleshooting of the copper local loop.
Chapter 15 Copper Testing Specifying Copper settings Specifying Copper settings Before running the copper tests, you need to specify copper settings. The following procedure describes how to specify the Copper settings. To specify Copper settings 1 Select Copper from the Main Menu. 2 Select Setup. The Setup menu appears. Some of the setup values change, depending on the country settings specified on the International Settings menu. 3 Specify the settings.
Chapter 15 Copper Testing Running a CableCheck Running a CableCheck The CableCheck is an JDSU out-of-service pair quality test. It automatically performs a series of tests and compares results to user-defined threshold values and provides a pass/fail indication. To run a CableCheck 1 Connect the Tip (A), Ring (B), and Ground (E) leads to the line under test. 2 From the main menu, select Copper. 3 Select CableCheck. The test begins to run the series of tests.
Chapter 15 Copper Testing Running copper measurements To learn what your results mean, see “Copper results” on page 135. Running copper measurements Using the Measure menu, you can individually perform all of the copper measurements. If you want to skip a measurement, use the down arrow to move to the next test. Use the up and down arrow keys to change the pair. After a one second pause, the test begins automatically. To clear the results and restart the test, press the asterisk () key.
Chapter 15 Copper Testing Running copper measurements After a one second pause, the test begins automatically and results appear on the screen. NOTE: When measuring from Tip (A) or Ring (B) to Ground (E), you should connect the Ground (E) lead to the shield (ground), and be sure to enter the fill type (in the COPPER SETUP menu) or the distance will not be accurate.
Chapter 15 Copper Testing Placing and receiving POTS calls Placing and receiving POTS calls The POTS dialer allows you to place and receive voice calls to verify that the service is working properly. To test voice service 1 Connect to the line using the POTS jack. 2 From the main menu, select Copper. 3 Select POTS Dialer. 4 Place a call. 5 a Select Touch-Tone Entry, and then use the keypad to enter the number to dial. b Press the pound/hash (#) key to go off hook and initiate the call.
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16 Chapter 16 Test Results This chapter describes the test results that are gathered when running a test. To view the different categories of statistics, use either the left and right arrows, or press the number for the desired result category.
Chapter 16 Test Results Saving results Saving results After running tests, there are two ways to save results: to a file - used to save the file as text, HTML, or PDF and then export for viewing or printing using a PC. to a job - used to associate test results from different applications to a single job Saving results to a file After running tests, you can save the results to a report file, and then export for viewing or printing.
Chapter 16 Test Results Network Status 3 Verify the circuit ID and other job information. If there is no active job, a popup appears, asking you to create and activate a job. If the job information is not the desired job, return to the Job Manager screen and activate the desired job. 4 If you ran a Copper or DSL test, select Location, and then specify where the test was performed (for example, Crossbox, Splitter, or RG). The SmartClass TPS returns to the last viewed result screen.
Chapter 16 Test Results LAN Statistics LAN Statistics Table 19 describes the LAN Statistics. Table 19 LAN Statistics Result Definition Link Status Status of the connection.
Chapter 16 Test Results DSL Results Table 20 DSL Summary results (Continued) Result Description Range Max Rate Maximum upstream and downstream connection rates 32 kB–3.3 MBa (Up) 32 kB–25 MBa (Dn) 64 kB–50 MB (Up)b 64 kB–150 MB (Dn)b Capacity The percentage of total bandwidth currently used by the actual connect rate upstream and downstream. 0–100% Actual Margin SNR margin upstream and downstream 0–63.5 dB ATN The degradation of signal strength in dB upstream and downstream.
Chapter 16 Test Results DSL Results Table 21 DSL Signal results (Continued) Result Description LATN Line attenuation. Attenuation average of all tones/bins (the entire line, including empty bins/tones). 1MHz ATN Attenuation measured at 1MHz. Tx Power Power level, in dB, of the VDSL signal, downstream (from the DSLAM) and upstream (transmitted by the SmartClass Triple Play Services). INTLV Delay Interleaving depth set by the DSLAM.
Chapter 16 Test Results DSL Results DSL Alarms Table 24 describes the DSL Alarms. Table 24 DSL Alarm Seconds results Result Description LOS Loss of Signal. Number of errored seconds due to loss of signal. LOF Loss of Frame. Number of errored seconds due to loss of framing. LOM Loss of Margin Errors. Number of errored seconds due to loss of margin. Band statistics This category only appears for VDSL lines. It provides loop and signal attenuation (LATN/SATN), SNR margin, and TX power per band. G.
Chapter 16 Test Results DSL Results Tone Graphs The graphs provide a graphical representation of the following: – SNR (signal to noise ratio) Per Tone – Bits Per Tone (BPT) Figure 19 provides an example of a Bits Per Tone graph. Figure 19 Bits Per Tone graph – QLN (quiet line noise) Per Tone (Broadcom only) – Hlog Per Tone (Broadcom only). If a bridged tap is found, press the Utility key and then select Calculate Bridge Tap Length.
Chapter 16 Test Results DSL Results Table 27 lists common noise sources and the corresponding frequencies and tones. Table 27 Noise sources and tones Noise Source Noise Frequency (kHz) Tone # Tone Frequency (kHz) ISDN BRI 40 9 38.8125 HDSL passband center 196 45 194.0625 HDSL passband max 392 91 392.4375 HDSL2 274 64 276 T1 passband center 772 179 772 E1 passband center 1024 237 1022 ATM results ADSL typically transports data over ATM (Asynchronous Transfer Mode) circuits.
Chapter 16 Test Results IP Data results IP Data results The following section describes the results available in IP Data mode. To view the different categories of statistics, use either the left and right arrows, or press the number for the desired result category. Ping results Table 30 describes the ping results. Table 30 IP Ping results Result Definition Destination Destination address where the ping is being sent. Message Status message. Echos TX The number of ping messages sent.
Chapter 16 Test Results Wi-Fi results Table 31 File Transfer results (Continued) Result Description Redirect count The number of times the client was redirected. HTTP Code HTTP status code message Header Size Number of bytes in the header Request Size Number of bytes in the request message Traceroute results Table 32 describes the trace route results.
Chapter 16 Test Results HPNA results Table 33 Status (Continued) Result Definition Connection duration The amount of time the instrument has been connected to the Wi-Fi network. IP address The IP address assigned to the instrument by the network. Netmask The instrument’s netmask address. IP devices use a netmask IP address to determine if IP packets are to be routed to other networks or sub-networks Gateway The instrument’s gateway address.
Chapter 16 Test Results SmartID results Table 35 HPNA results (Continued) Results Description Units Range/Values Rate, Mod Mbps This is the current data rate, and baud/constellation of the specific link. Mbps, MBaud/bits per symbol 0-112, 2-24/2-10 PER The Packet Error Rate on the specific link. Rate x.xxe+yy 0.00e0 - 1.00e0 SNR This is the Signal to Noise Ratio of the specific link.
Chapter 16 Test Results VoIP results Network Map This category shows the layout of the network. The SmartID connected to the is on the left and the home network cascades to the right. Use the up and down arrow keys to select different SmartIDs on the map. Press OK to see details of a particular segment. Sweep Data This category shows a graph of the frequency sweep. Use the # key to reverse the direction. VoIP results The following section describes the results available in VoIP mode.
Chapter 16 Test Results VoIP results Table 38 Audio Delay results (Continued) Result Definition Network Delay Time, in milliseconds, needed to travel the network (only displayed when a call is active) Encoding Delay Time, in milliseconds, needed to convert samples in selected codec form Packetization Delay Number of milliseconds needed to fill the frame(s) comprising one RTP data packet Buffering Delay Time, in milliseconds, that the data was held in a jitter buffer Total Delay Total of all de
Chapter 16 Test Results Video results Local and Remote QoS This category provides quality of service (QoS) test results. The Local QoS reports what we receive (in the test set), while the Remote QoS reports what they receive (at the far end). Table 20 describes the QoS results.
Chapter 16 Test Results Optical power results Table 41 Stream results (Continued) Result Description Delay Stats The current latency and the maximum latency since the stream became active. (Latency is the time to complete a program change, in milliseconds.) Rate Stats Reports individual bit rates for each portion of the video stream. The “IP Total” statistics measure the bandwidth used by the video stream, including the UDP and IP headers.
Chapter 16 Test Results Copper results – detect the presence of hazardous voltage. – measure stray or foreign voltages. – measure ringer voltage level. AC voltage results on Tip (A) to Ring (B) should be 0.0 volts. Tip (A) to ground and Ring (B) to ground should be equal to each other. Anything else indicates AC signal interference and/or an unbalanced line. Table 43 describes the AC voltage result.
Chapter 16 Test Results Copper results Table 45 describes the resistance result. Table 45 Resistance result specifications (no ambient) Range () Resolution () Accuracy 0 to 999 1 2% ± 2.5 1.0K to 9.99K 10 2% 10.0K to 99.9K 100 2% 100.0K to 999K 1K 2% 1.0M to 9.9M 10K 6.5% 10.0M to 100M 100K 10% Distance to short This result measure the distance to the short. A resistance measurement of 4 k or less typically indicates a short.
Chapter 16 Test Results Copper results – find wet sections, bridged taps or open faults. Opens/Capacitance: < 3% difference between Tip (A) and Ring (B) values indicate an acceptably balanced loop. Anything greater indicates an unbalanced line or open fault, which inhibit digital signals. Table 48 describes the opens/capacitance result.
Chapter 16 Test Results Copper results Longitudinal balance You measure longitudinal balance to: – measure the quality of the pair: a measurement of the degree to which the Tip (A) lead is electrically the same as the Ring (B) lead. The more each lead is electrically identical (capacitance, inductance, impedance), the better the pair will resist induced noise. The balance result should be >60 dB.
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17 Chapter 17 StrataSync This chapter provides task-based instructions for synchronizing the SmartClass TPS with a central StrataSync server.
Chapter 17 StrataSync About StrataSync About StrataSync StrataSync® is a hosted, cloud-based software application that provides JDSU instrument asset, configuration, and test-data management. StrataSync manages inventory, test results, and performance data anywhere with browser-based ease and improves technician and instrument efficiency.
Chapter 17 StrataSync Synchronizing to the StrataSync server If not, from the StrataSync main menu, select Network and then Select Connect With and specify the access technology through which the SmartClass TPS will be connected to the network. – Ethernet – DSL – Wi-Fi 3 Depending on the access technology specified in the step above, specify the interface to use for the connection: For Ethernet, select Network Setup to do the configuration.
Chapter 17 StrataSync Synchronizing to the StrataSync server 5 On the StrataSync screen, press the Sync soft key to start the synchronisation. As the process runs, the sync state is displayed in the lower left. The server name or IP and port are shown in the lower right. The StrataSync software version is displayed on the cloud icon. You can press the Stop soft key to stop the synchronisation.
18 Chapter 18 Maintenance and Troubleshooting This chapter describes how to maintain the SmartClass Triple Play Services instrument and its battery and how to identify and correct problems related to the SmartClass Triple Play Services.
Chapter 18 Maintenance and Troubleshooting Cleaning the instrument Cleaning the instrument The instrument itself does not require any specialized cleaning. An occasional wipe with a damp cloth is sufficient. NOTE: When cleaning the instrument, JDSU recommends a damp cloth and water only. Cleaning with chemicals could cause damage to the plastic case, buttons, or removal of markings. Prolonging battery life The SmartClass Triple Play Services uses a rechargeable Lithium Ion (LiIon) battery pack.
Chapter 18 Maintenance and Troubleshooting Replacing the battery pack 3 Let the SmartClass Triple Play Services charge for 5 hours for a fast charge; for maximum capacity, allow the SmartClass to (trickle) charge overnight. The charging time will be the same whether the power is on or off. The Batt LED is amber when the unit is fast charging. The SmartClass Triple Play Services will trickle charge at other times when the charger is connected and the Batt LED is green.
Chapter 18 Maintenance and Troubleshooting Updating the software 6 Replace the battery compartment door. Replacing the battery pack is complete. Updating the software The SmartClass Triple Play Services’s software can be upgraded in the field using either FTP or with the USB port on the right side of the instrument. You can obtain the software (filename “smartclass_XXXX.
Chapter 18 Maintenance and Troubleshooting Adding options NOTE: During the update the unit will turn off then back on. This allows the software to validate that the current software update was successful before removing the previous software. If an error occurs during the update, the unit will revert to the previous software version. 5 After the update finishes, turn the unit off then back on. The software is updated.
Chapter 18 Maintenance and Troubleshooting Additional information The regional sales office phone numbers are listed on the back of this manual. Table 52 Technical assistance centers Region Phone Number Americas 1-855-ASK-JDSU +1 301 353 1560 tac@jdsu.com Europe, Africa, and Mid-East +49 (0) 7121 86 1345 (JDSU Germany) hotline.europe@jdsu.
Chapter 18 Maintenance and Troubleshooting Resolving problems Performing tests The following section addresses questions that may be asked about completing tests with the SmartClass Triple Play Services. The following sections are included: – General – Ethernet tests – DSL tests – VoIP tests – Video tests – Copper tests General test problems The following section addresses questions about testing in general. Issue Inconsistent test results.
Chapter 18 Maintenance and Troubleshooting Resolving problems Check the bits/tone and the SNR/tone for areas of the spectrum with low throughput. This could be caused by bridged taps, cable crosstalk, or AM radio. Check the DSLAM configuration - the max rate may be limited there. Check for premise alarm system on the same pair. Avoid excessive loop length or high attenuation. Make sure that you are connected on pins 3 and 4. Verify the noise margin.
Chapter 18 Maintenance and Troubleshooting Resolving problems Issue I’m on an ADSL circuit and the ATM results indicate that I am receiving frames but the Frame LED is not green and IP pings are not working. Resolution Check the encapsulation and the mode. The wrong protocol may be in use. Issue I’m on an ADSL circuit and I have a PPPoA service and I get a PPP TIMEOUT message Resolution Verify that the VPI-VCI is correct. Verify that the encapsulation is correct.
Chapter 18 Maintenance and Troubleshooting Resolving problems Verify that the IP address and gateway are on the same network as defined by the netmask. Check the netmasks if Ethernet IP = DSL IP. The netmasks must be different. Verify that the Netmask is not set to 0.0.0.0. Issue The Frame LED is green, but IP pings are not working. Resolution A green Data status indicator does not guarantee an IP ping (or any routed/bridged packet) will be treated properly once it leaves the unit.
Chapter 18 Maintenance and Troubleshooting Resolving problems If you are on an IPoE line and STUN is enabled, the data layer will not come up until the STUN client on the SmartClass has determined the type of NAT used between the SmartClass and the STUN server. Wait a few minutes and try to resync. Check with your system administrator to verify that the firewall allows VoIP traffic. Issue I am emulating a SIP phone but cannot register with the SIP server.
Chapter 18 Maintenance and Troubleshooting Resolving problems Video test problems Individual program flows should be analyzed to ensure that both content quality and network performance parameters are within desired network specifications. The suggested thresholds are listed below: Packet loss = less than or equal to 0.
Chapter 18 Maintenance and Troubleshooting Resolving problems Issue I am receiving error indicators. Resolution Error Indicator counts indicate content problems, since the indicator can only be set by the encoder. Typically this would affect only one program or channel. However, if a multiple program feed in the head end is experiencing problems, more than one program/channel could be affected. Analyzing a channel from another source, or different feed would be instructive.
Chapter 18 Maintenance and Troubleshooting Resolving problems To measure DC volts, remove the line battery and measure Tip (A) and Ring (B) to Ground (E). It should be < 3.0 volts; anything else indicates crossed battery that inhibits digital signals. To check for span/battery voltage, measure Tip (A) to Ring (B) across several pairs. On good lines Tip (A) to Ring (B) will be 48–52 volts, Tip (A) to Ground (E) will be < 5 volts, and Ring (B) to Ground (E) will be -48–52 volts.
Chapter 18 Maintenance and Troubleshooting Resolving problems Resolution Use a known good loop to determine capacitance, then run the opens again to determine the length of the bridge tap or location of the fault. Verify with a tester that has TDR capability. Measure multiple vacant pairs by attaching one lead to Ground (E) and using the other to the Tip (A) of each vacant conductor. (Battery should be removed) Compare the distance for each for consistency.
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A Appendix A Specifications This appendix contains specifications for the SmartClass Triple Play Services.
Appendix A Specifications Physical specifications Physical specifications Table 53 provides the physical specifications. Table 53 Physical specifications Parameter Specification Size (H x W x D) 9.05 x 4.72 x 2.75 in (230 x 120 x 70 mm) Weight, including battery 2.5 lb (1.1 kg) Connector specifications Table 54 provides the connector specifications.
Appendix A Specifications Power specifications Power specifications Although battery life varies depending on the type of test, Table 56 provides specifications for the battery life and the specifications for the AC adapter. Table 56 Power specifications Parameter Specification Operating time Greater than 4 hours (depending on type of test) Charging time 5 hours for a fast charge; for a full charge, allow to trickle charge overnight Unit power input 12 V, 2.
Appendix A Specifications Warranty information JDSU’s obligation and customer’s sole remedy under this Hardware Warranty is limited to the repair or replacement, at JDSU’s option, of the defective product.
Appendix A Specifications Warranty information SERVICES INCLUDING BUT NOT LIMITED TO WARRANTIES RELATING TO QUALITY, PERFORMANCE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS THOSE ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE. UNDER NO CIRCUMSTANCES WILL JDSU BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES RELATED TO BREACH OF THIS WARRANTY.
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Communications Test and Measurement Regional Sales North America Toll Free: 1 855 ASK JDSU Latin America Tel: +55 11 5503 3800 Asia Pacific Tel: +852 2892 0990 22035456 Rev 001, 5/2014 English EMEA Tel: +49 7121 86 2222 www.jdsu.
SmartClass Triple Play Tester Safety Information Important safety instructions When using the product, basic safety precautions should always be followed to reduce the risk of fire, shock, and injury to persons, including the following: 1 Use only the AC Adapter/Charger supplied with the product. Do not use AC Adapter/Charger outdoors or in wet or damp locations. Connect the AC Adapter/Charger to the correct mains voltage as indicated on the ratings label.
SmartClass Triple Play Tester Safety Information Wichtige Sicherheitsinformationen Wichtige Sicherheitsinformationen Zur Verringerung von Brandgefahren, zur Vermeidung eines elektrischen Schlages und von Verletzungen sind alle grundlegenden Sicherheitsvorkehrungen einzuhalten. Dazu zählen auch die folgenden Maßnahmen: 1 Verwenden Sie ausschließlich das mit dem Produkt gelieferte Netzteil/Ladegerät. Verwenden Sie das Netzteil/Ladegerät nicht im Freien oder in feuchten Räumen.
SmartClass Triple Play Tester Safety Information Instrucciones de seguridad Instrucciones de seguridad Cuando use este producto, observe en todo momento ciertas precauciones básicas para reducir el peligro de incendios, golpes y lesiones personales, incluyendo: 1 No utilice un adaptador/cargador de alterna distinto al incluido con este producto. No lo emplee en exteriores ni en lugares mojados o muy húmedos.
SmartClass Triple Play Tester Safety Information Safety standards The SmartClass Triple Play Tester meets the following safety standards: – UL61010-1/CSA, 2nd Edition, Rev.
