Omni 5xxx Installation Guide E L N A I O T F N I E R D E I V NF O C A R T F VeriFone Part Number 23216, Revision A.
Omni 5xxx Installation Guide © 2004 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . .
C ONTENTS CHAPTER 5 VeriFone Service and Support CHAPTER 6 Troubleshooting Guidelines C 4 Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the Omni 5xxx series of terminals. Audience Organization This guide is useful for anyone installing and configuring a Omni 5xxx terminal. Basic descriptions of the terminal features are also provided. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the Omni 5xxx series of terminals. E L N A I O T F N I E R D E I VNF O Chapter 2, Terminal Setup.
P REFACE Conventions and Acronyms Conventions and Acronyms Document Conventions Table 1 This section describes conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms.
P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions PIN Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module VPN VeriFone Part Number E N C I O T F N I E R D E I VNF O A R L A T F OMNI 5XXX INSTALLATION GUIDE 7
P REFACE Conventions and Acronyms E N C 8 I O T F N I E R D E I VNF O OMNI 5XXX INSTALLATION GUIDE A R L A T F
CHAPTER 1 Terminal Overview This chapter provides a brief description of the Omni 5xxx series of terminals. This series includes the Omni 5100 and Omni 5150 terminals. The Omni 5xxx terminal series represents the shape of things to come in e-payment. The bold ergonomic design is sleek and stylish, offering countertop power and 32-bit performance in an integrated terminal that can be handed to the consumer for input.
TERMINAL O VERVIEW Features and Benefits Features and Benefits Exceptional Ease of Use True MultiApplication Capability 10 • Bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input. • Intuitive ATM-style interface, large 8 line x 21 character backlit display with split screen capabilities, large keys, and extra-size menu prompts simplify training and reduce calls to the help desk.
CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure. You will learn how to: Select a Location and Protect the Terminal From Adverse Environmental Factors. • Unpack the Shipping Carton. • Examine Terminal Features. • Establish Telephone Line Connections. • Install Paper Roll in the Printer. • Connect Optional Device(s). • Connect Terminal Power Pack. • Conduct Smart Card or Credit/Debit Transactions. See Smart Card Transaction and Magnetic Card Reader Use.
TERMINAL S ETUP Unpack the Shipping Carton conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). • Do not use the terminal near water or in moist conditions. WARNING Due to risk of shock or terminal damage, do not use the terminal near water, in a wet basement, bathtub, wash bowl, kitchen sink, laundry tub, or near a swimming pool.
TERMINAL S ETUP Examine Terminal Features 4 Save the shipping carton and packing material for future repacking or moving the terminal. Examine Terminal Features Before you continue the installation process notice the features of the Omni 5xxx terminal (see Figure 2).
TERMINAL S ETUP Examine Terminal Features NOTE An internal thermal printer. • The smart battery pack installed in back of unit. • A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction. • A SAM (security access module) compartment, built into the bottom of the terminal. The Omni 5xxx terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements.
TERMINAL S ETUP Establish Telephone Line Connections • WARNING The RS-232 port, icon shown at right, connects a VeriFone CR 600 check reader, 1000i check reader, or other peripheral device. • The PIN pad port, icon shown at right, connects a external PIN pad or smart card reader. The power connection port uses a round barrel connector. It is identified by the electrical power icon shown at right. Use this port to connect the Omni 5xxx to the power pack to recharge the battery through the unit.
TERMINAL S ETUP Install Paper Roll Install Paper Roll A fast, quiet thermal printer is built in to the Omni 5xxx terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll.
TERMINAL S ETUP Install Paper Roll 3 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper, unwind the paper roll past any glue residue. E N I O T F N I E R D E I VNF O Figure 6 L A Removing Partial Paper Roll 4 Hold the roll so the paper feeds from the bottom of the roll (see Figure 7). 5 Drop the paper roll into the printer tray. C A R Figure 7 T F Loading Paper Roll 6 Pull paper up past glue residue from printer tray.
TERMINAL S ETUP Install/Replace MSAM Cards Figure 8 E N Closing Paper Roll Cover I O T F N I E R D E I VNF O L A 8 Tear the paper off against the serrated metal strip in the printer. For paper ordering information, refer to Accessories and Documentation. Install/Replace MSAM Cards CAUTION To change or install MSAMs C When you first receive your Omni 5xxx terminal, you may need to install one or more MSAM cards or you may need to replace old cards.
TERMINAL S ETUP Connect Optional Device(s) 4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 10). E N I O T F N I E R D E I VNF O Figure 10 NOTE C Installing An MSAM Card Before inserting the MSAM card, position it as shown in Figure 10, with the card’s gold contacts facing the smart car reader end of the terminal.
TERMINAL S ETUP Connect Optional Device(s) Use the two ports on the back panel to connect up to two optional devices. CAUTION Before connecting any peripheral device, remove the power cord from the bottom of the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.
TERMINAL S ETUP Connect Optional Device(s) Figure 12 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port. E N I O T F N I E R D E I VNF O PIN PAD CONNECTION Figure 12 Connect Check Reader C CAUTION L A SMART CARD READER CONNECTION Example PIN Pad Serial Port Connections T F The Omni 5xxx terminal supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.
TERMINAL S ETUP Connect Terminal Power Pack External Printers Supported Connect Terminal Power Pack CAUTION Although all Omni 5xxx variants have an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Omni 5xxx terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices.
TERMINAL S ETUP Smart Battery NOTE To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. When the terminal has power, the terminal display lights and the green LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and displays a unique copyright screen.
TERMINAL S ETUP Smart Battery Refer to Spare Smart Battery Pack for smart battery instructions for the Omni 5xxx terminal on the Omni 5xxx terminal. NOTE Smart Battery Installation The smart battery pack must be installed and holding a minimum of a 1% charge to operate the Omni 5xxx terminal. The smart battery installs in a slot on the back of the terminal, as shown in Figure 15. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.
TERMINAL S ETUP Install/Replace SIM Card (GSM models) The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery and none of the indicator LEDs (see Figure 16) on the battery pack blink. The battery must then be recharged to restore operation. NOTE The Omni 5xxx terminal automatically shuts off when the smart battery reaches the critically low charge state.
TERMINAL S ETUP Wireless Transactions 2 Remove the SIM card access door (Figure 18): Figure 18 Slide Off SIM Card Access Door E N L A 3 Open the SIM card holder and slide the SIM card supplied by your provider into the cardholder (Figure 19). I O T F N I E R D E I VNF O NOTE Do not lose the SIM card dust cover or retaining screw. C Figure 19 NOTE A R T F Insert SIM Card into Cardholder The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly.
TERMINAL S ETUP Magnetic Card Reader Use 3 Remove the card only when the application indicates the transaction is complete. E N I O T F N I E R D E I VNF O Figure 20 L A Inserting a Smart Card CAUTION T F Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Magnetic Card Reader Use C To Conduct a Credit/ Debit Card Transaction The Omni 5xxx supports credit/debit card transactions.
TERMINAL S ETUP Antenna (Some Wireless Models) 3 Swipe the card through the magnetic card reader. E N I O T F N I E R D E I VNF O Figure 21 Antenna (Some Wireless Models) C NOTE L A Using the Magnetic Card Reader T F For some Omni 5xxx terminals to establish a wireless connection, an external antenna is provided. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal.
TERMINAL S ETUP Antenna (Some Wireless Models) 3 Push gently on the center of the base of the antenna until it slides into position. 4 Screw the barrel nut finger tight to retain the antenna. Orientation To establish good wireless communication (uplink), vertically align the antenna always with respect to ground and sky. For example, if standing and holding the terminal horizontally, position the antenna at an approximately 90° angle to the unit (that is, pointing up from the printer).
TERMINAL S ETUP Antenna (Some Wireless Models) E N C 30 I O T F N I E R D E I VNF O OMNI 5XXX INSTALLATION GUIDE A R L A T F
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Omni 5xxx terminal. Power Omni 5xxx terminal: 9 V DC; 4 A E L N A I O T F N I E R D E I VNF O DC Power Pack • UL, ITE listed, Class 2 power supply • Input rated: 100 - 240V AC, 50/60 Hz • Output rated: 8.6 - 9.4V DC 4.
S PECIFICATIONS Weight E N C 32 I O T F N I E R D E I VNF O OMNI 5XXX INSTALLATION GUIDE A R L A T F
CHAPTER 4 Maintenance The Omni 5xxx has no user-maintainable parts. Clean the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R D E I VNF O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display.
M AINTENANCE Card Readers E N C 34 I O T F N I E R D E I VNF O OMNI 5XXX INSTALLATION GUIDE A R L A T F
CHAPTER 5 VeriFone Service and Support For Omni 5xxx terminal problems, contact your local VeriFone representative or service provider. For Omni 5xxx product service and repair information: C USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M.
VERI F ONE S ERVICE AND S UPPORT Return a Terminal or Smart Battery for Service c Complete the Inquiry Contact Form at http://www.verifone.com/assistance/ pos_assist.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each Omni 5xxx terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation SERIAL NUMBER LABEL E N I O T F N I E R D E I VNF O L A PRODUCT INFORMATION LABEL Figure 23 Accessories and Documentation C Power Pack T F Smart Battery Information Label Locations VeriFone produces the following accessories and documentation for the Omni 5xxx terminal. When ordering, please refer to the part number in the left column. A R • VeriFone online store at www.store.verifone.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Swivel Stand Documentation 23050-01 Swivel Stand 23219 Omni 5xxx Quick Installation Guide 23218 Omni 5xxx Certifications and Regulations 23217 Omni 5xxx Reference Manual 23230 Verix V Operating System Programmer’s Manual 23231 Verix V Tools Programmer’s Manual E N C 38 I O T F N I E R D E I VNF O OMNI 5XXX INSTALLATION GUIDE A R L A T F
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your Omni 5xxx terminal. If you have problems operating your Omni 5xxx terminal, please read through these troubleshooting examples. E L N A I O T F N I E R D E I VNF O If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance.
TROUBLESHOOTING G UIDELINES Blank Display NOTE Allow the Omni 5xxx terminal to remain connected to the power pack for a minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full charge. Conserve battery power by turning the Omni 5xxx terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.
TROUBLESHOOTING G UIDELINES Printer Paper Jam Printer Paper Jam WARNING • Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover. • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install a roll of printer paper, as described in Install Paper Roll. • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process • Contact your VeriFone distributor or service provider. • If the manual transaction does not work, proceed to Check Telephone Line. Check Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely.
VeriFone, Inc. 2455 Augustine Drive Santa Clara CA 95054-3002 Tel: (800) VeriFone (837-4366) www.verifone.com C E L N A I O T F N I E R D E I VNF O Omni 5xxx Installation Guide VeriFone Part Number 23216, Revision A.
