VERIX Omni 37xx OPERATING ENVIRONMENT Installation Guide SOFTPAY E-PAYMENT APPLICATION VERIX DEVELOPER TOOLKIT DEVELOPMENT TOOLS VERISHIELD SECURITY ARCHITECTURE OMNI 37XX HAND-OVER-COUNTER MULTI-APPLICATION APPLIANCES OMNI 33XX MULTI-APPLICATION APPLIANCES VERIX MULTI-APP CONDUCTOR MULITPLE APPLICATION MANAGEMENT SYSTEM VERICENTRE APPLIANCE MANAGEMENT SUITE VeriFone Part Number 22399, Revision B
Omni 37xx Installation Guide © 2002 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 CHAPTER 1 Terminal Overview CHAPTER 2 Terminal Setup CHAPTER 3 Specifications CHAPTER 4 Maintenance Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . .
L IST OF F IGURES CHAPTER 5 VeriFone Service and Support CHAPTER 6 Troubleshooting Guidelines Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Download Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables for Optional Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the Omni 37xx family of terminals. Audience Organization This guide is useful for anyone installing and configuring the Omni 37xx terminal. Basic description of the terminal features are also provided. This guide is organized as follows: Chapter 1, Terminal Overview, Provides an overview of the Omni 37xx family of terminals. Chapter 2, Terminal Setup. Explains how to set up and install the Omni 37xx terminal.
P REFACE Conventions Used in This Guide Table 1 Document Conventions (continued) Convention Example ScreenText format is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. http://www.verifone.com The pencil icon is used to highlight important information. RS232-type devices do not work with the PIN Pad port. CAUTION The caution symbol indicates hardware or software failure, or loss of data.
CHAPTER 1 Terminal Overview This chapter provides a brief description of VeriFone’s Omni 37xx family of terminals. The Omni 37xx family includes Omni 3700, Omni 3740, and Omni 3750 terminals. Omni 37xx NOTE The Omni 37xx terminal series represents the shape of things to come in e-payment. The bold ergonomic design is sleek and stylish, offering countertop power and 32-bit performance in an integrated terminal that can be handed to the consumer for input.
TERMINAL O VERVIEW Omni 37xx Features and Benefits Exceptional Ease Of Use • Bold design is sleek, stylish, and lightweight for conveniently handing terminal to consumer for PIN entry or other input. • Intuitive ATM-style interface, large 8 line x 21 character backlit display with split screen capabilities, large keys, and extra-size menu prompts simplify training and reduce calls to the Help Desk. • Integrated high-speed thermal printer simplifies paper loading and virtually eliminates paper jams.
CHAPTER 2 Terminal Setup This chapter describes terminal setup procedure. You will learn how to: Select Terminal Location Ease of Use Environmental Factors CAUTION • Select a location and protect the terminal from adverse Environmental Factors. See Select Terminal Location. • Unpack the shipping carton. See Unpack the Shipping Carton. • Examine terminal features. See Examine Terminal Features. • Establish telephone line connections. See Establish Telephone Line Connections.
TERMINAL S ETUP Unpack the Shipping Carton Electrical Considerations • Avoid using this product during electrical storms. • Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). • Do not use the terminal near water or in moist conditions.
TERMINAL S ETUP Examine Terminal Features 4 Save the shipping carton and packing material for future repacking or moving the terminal.
TERMINAL S ETUP Examine Terminal Features • Slow flashing green (roughly one flash per second) indicates no paper in the printer. • Fast flashing green (roughly two flashes per second) indicates a printer mechanism error. • Flashing red indicates the terminal is downloading printer-related files. • An internal thermal printer. • A smart card reader, built into the terminal’s front side. The icon shown at right indicates the proper card position and insertion direction.
TERMINAL S ETUP Establish Telephone Line Connections • • WARNING Establish Telephone Line Connections Two RJ45-type modular jacks (serial ports) are for attaching optional peripheral devices. • RS232 port, icon at right, connects a VeriFone CR 600 check reader or other peripheral device. • Bar Code and PIN Pad port, icons at right, connects a PIN pad, smart card reader, or bar code wand.
TERMINAL S ETUP Install Paper Roll The internal thermal printer uses a roll of single-ply, thermal-sensitive paper 58 millimeters (2.25 inches) wide and about 25-33 meters (82-108 feet) long. WARNING CAUTION Poor-quality paper jams the printer. To order high-quality VeriFone paper, refer the Accessories and Documentation section. Store thermal paper in a dry, dark area.
TERMINAL S ETUP Install Paper Roll 3 If there is a partial roll of paper in the printer tray, remove it by lifting it up (see Figure 6). Figure 6 Removing Partial Paper Roll 4 Loosen the glued leading edge of the paper, or remove the protective strip from the new roll of paper and cut a straight edge across its leading end. 5 Hold the roll so the paper feeds from the bottom of the roll.
TERMINAL S ETUP Install/Replace MSAM Cards 7 Close the cover by gently pressing directly on the paper roll cover until it clicks shut. Allow a small amount of paper to extend outside the cover (see Figure 8). NOTE To prevent damage to the print roller on the paper roll cover, always close the cover by gently pressing down on the paper roll cover. Figure 8 Closing Paper Roll Cover For paper ordering information, refer to the Accessories and Documentation section.
TERMINAL S ETUP Install/Replace MSAM Cards MSAM COMPARTMENT DOOR LOCKING SCREW Figure 9 MSAM Compartment Door and Locking Screw 4 The MSAM cardholders are now accessible. Each cardholder consists of a hinged tilt-up cover attached to a connector base. 5 To unlock a cardholder, slide its locking plate to the unlocked position, shown by the OPEN arrow (see Figure 10).
TERMINAL S ETUP Connect Optional Device(s) 9 Close the cardholder by pivoting the cover back to its connector base (see Figure 11). 10 Lock each MSAM cardholder by sliding its locking plate, as shown by the LOCK arrow, until the plate stops (see Figure 10). 11 Replace the MSAM compartment door and reinstall the locking screw (see Figure 9). Connect Optional Device(s) The Omni 37xx supports some peripheral devices designed for use with electronic point-of-sale terminals.
TERMINAL S ETUP Connect Optional Device(s) If a cable is not already connected to the smart card reader or PINpad 501, insert the small modular plug on one end of the interface cable into the optional device’s modular jack. 3 Insert the larger RJ45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the terminal’s back panel. Figure 12 provides an example of a Smart Card Reader connection to a Bar code and PIN pad serial port.
TERMINAL S ETUP Connect Terminal Power Pack Figure 13 CR 600 Check Reader Connection External Printers Supported Although most Omni 37xx variants have an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Omni 37xx base supports three VeriFone external printers: P250, P350, and P900. Contact your VeriFone representative or visit the online store at www.verifone.com for information on these devices.
TERMINAL S ETUP Connect Terminal Power Pack Figure 14 Omni 37xx Power Pack Connection • To lock the connector into the power port, align the plastic lock tab so it points up. Insert the connector, then twist it to the left. • To unlock the connector, twist it to the right. 2 Insert the power cable into the power pack. 3 Plug the power pack cable into a wall outlet or surge protector. WARNING NOTE Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
TERMINAL S ETUP Routing The Cables Using Wire Clips Routing The Cables Using Wire Clips Since the Omni 37xx terminal is a hand-over solution, make sure the cables are routed loosely. Use the two wire clips provided with each terminal to organize loose cables. See Figure 15. Figure 15 Routing Cables Using Cable Wires 1 Place the telephone cord and power cable into the grooves inside the wire clip. 2 Close the wire clip and press the halves together until the it snaps closed.
TERMINAL S ETUP Magnetic Card Reader Use 3 When the LCD screen indicates the transaction is completed, remove the card. Figure 16 Inserting the Smart Card CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal invalidates the transaction. Magnetic Card Reader Use To Conduct a Credit/Debit Card Transaction 1 Position a magnetic card with the stripe facing down and inward, toward the keypad. 2 Swipe it through the magnetic card reader (see Figure 17).
TERMINAL S ETUP Magnetic Card Reader Use 24 OMNI 37XX INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions and other specifications of the Omni 37xx terminal. Power Omni 37xx terminal: 24 V DC; 1.5 A DC Power Pack For Non-switching Power Supplies: • UL, ITE Listed, Class 2 Power Supply • Input rated: 110 - 127V ac, 60 Hz. • Output rated: 24V dc 1.5 A For switching Power Supplies: • UL, ITE Listed, Class 2, Switching Power Supply • Input rated: 100 - 240 V ac, 50/60 Hz. • Output rated: 24 V dc, 1.
S PECIFICATIONS 26 OMNI 37XX INSTALLATION GUIDE
CHAPTER 4 Maintenance The Omni 37xx has no user-maintainable parts. Cleaning the Terminal CAUTION To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to the Accessories and Documentation section). Never use thinner, trichloroethylene, or ketone-based solvents – they may deteriorate plastic or rubber parts.
M AINTENANCE Smart Card Reader 28 OMNI 37XX INSTALLATION GUIDE
CHAPTER 5 VeriFone Service and Support For Omni 37xx terminal problems, contact your local VeriFone representative or service provider. For Omni 37xx product service and repair information: Returning a Terminal for Service NOTE • USA – VeriFone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST • International – Contact your VeriFone representative Before returning the Omni 37xx terminal to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation NOTE One MRA number must be issued for each Learning Products Template Version 2.1 terminal you return to VeriFone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items: • Assigned MRA number(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Telephone Line Cord Power Pack 00124-17 2.1-meter (7-foot) telephone line cord, black color, with modular RJ11-type connectors Contact your local VeriFone distributor to determine which power pack or power cord fits your needs. CPS05791-3A DC power pack (universal) 21973-01 Power cable (US) 07826, Rev A Wire clip CRM0039 High-grade thermal printer paper, 58-mm (2.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation 32 OMNI 37XX INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you in successfully installing and configuring your Omni 37xx terminal. If you have problems operating your Omni 37xx terminal, please read through these troubleshooting examples. If the problem persists even after performing the guidelines outlined, or if the problem is not described below, contact your local VeriFone representative for assistance.
TROUBLESHOOTING G UIDELINES Printer Does Not Print Printer Does Not Print Printer Paper Jam • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider for assistance. If the printer does not work properly: • Check all terminal power connections. The internal thermal printer receives power directly from the Omni 37xx terminal. The green power-on indicator light must be ON.
TROUBLESHOOTING G UIDELINES Keypad Does Not Respond Keypad Does Not Respond Transactions Fail To Process If the keypad does not respond properly: • Check the LCD screen. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. • If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process 36 OMNI 37XX INSTALLATION GUIDE
INDEX A I accessories 30 cables for optional peripherals 30 documentation 31 download cables 30 ordering 31 paper roll spindle 31 power packs 31 telephone line cord 31 thermal printer paper 31 VeriFone cleaning kit 31 bar code wand connect 18 installation 7 connecting a PINpad 18 connecting a smart card reader/writer 18 connecting optional device(s) 18 connecting the terminal power pack 20 connecting the terminal to a telephone line 13 MSAM cardholders 16 MSAM cards 16 peripherals 19 setting up a direct
I NDEX table of supported devices 18 PINpad connecting 18 power pack AC version 31 connecting 20 DC version 31 ordering 31 printer paper roll spindle 31 troubleshooting 34 printer paper ordering 31 S service returning a terminal for repair or replacement 29 smart card reader/writer connecting 18 T telephone line connections 13 direct 13 telephone line cord, ordering 31 terminal accessories 30 cleaning 27 documentation 30 repair 29 replacement 29 service and support 29 troubleshooting 33 terminal features
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Omni 37XX Installation Guide Appendix (VeriFone Part Number 22399) - (Some Wireless Models ) ■ Install/Replace SIM Card (GSM models) The SIM (Subscriber Identity Module) card is a smart card inserted in the Omni 3750 GSM terminal that contains your GSM radio account information. Use the following procedure to replace or install a SIM card. 1. Remove screw from SIM card access door on back of Omni 3750 terminal (Fig 1). 2. Remove the SIM card access door. 3.
NOTE: Do not lose the SIM card dust cover or retaining screw. NOTE: The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly. The SIM card has a notch on one corner for easy orientation in the cardholder. When inserting the SIM card, position it with the card’s gold contacts facing down. 4. Replace the SIM card access door and screw. ■ Antenna For some Omni 3750 terminals to establish a wireless connection, and external antenna is provided.
Fig.
Note: FEDERAL COMMUNICATIONS COMMISSION This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.