VERIX OPERATING ENVIRONMENT SOFTPAY Omni 3600 Installation Guide E-PAYMENT APPLICATION VERIX DEVELOPER TOOLKIT DEVELOPMENT TOOLS VERISHIELD SECURITY ARCHITECTURE OMNI 37XX HAND-OVER-COUNTER MULTI-APPLICATION APPLIANCES OMNI 33XX MULTI-APPLICATION APPLIANCES OMNI 3600 HAND-HELD RADIO MODEM APPLIANCES VERICENTRE APPLIANCE MANAGEMENT SUITE Part Number 22060, Revision D
Omni 3600 Installation Guide © 2003 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS CHAPTER 1 Introduction CHAPTER 2 Omni 3600 Terminal CHAPTER 3 Omni 3600 Base CHAPTER 4 Maintenance Select a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Omni 3600 Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Omni 3600 Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 CHAPTER 5 Troubleshooting CHAPTER 6 VeriFone Service and Support CHAPTER 7 Specifications CHAPTER 8 Accessories and Documentation 4 Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Does Not Turn Off . . . . . . .
C ONTENTS List of Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Omni 3600 Terminal Shipping Carton Components . . . . . . . . . . 9 Omni 3600 Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS 6 OMNI 3600 INSTALLATION GUIDE
CHAPTER 1 Introduction This guide describes how to set up and install an Omni 3600 terminal and Omni 3600 base. It also includes information on how to • protect the terminal from adverse Environmental conditions, • install and maintain the Smart Battery, • establish communications connections through the Omni 3600 Base Communications Ports, and • connect optional peripheral devices through the Omni 3600 base Peripheral Devices.
I NTRODUCTION Select a Location CAUTION Do not use the Omni 3600 base outdoors. It is for indoor use only, and is not waterproof or dustproof. Damage to the unit from exposure to sun, rain, or dust may void your warranty. • Keep the Omni 3600 terminal and Omni 3600 base away from anything that radiates heat, such as a stove or motor.
CHAPTER 2 Omni 3600 Terminal This section discusses the features of the Omni 3600 terminal, including Unpack the Shipping Carton • providing power to the Omni 3600 terminal, • charging the smart battery, • installing paper, • installing MSAM cards, and • completing magnetic card and smart card transactions. Open the shipping carton and carefully inspect the contents for possible tampering or shipping damage (Figure 1).
O MNI 3600 TERMINAL Terminal Features WARNING Terminal Features Do not use a Omni 3600 terminal or Omni 3600 base that has been damaged or tampered with. Figure 2 illustrates the physical features of the Omni 3600 terminal.
O MNI 3600 TERMINAL Smart Battery • A SAM (security access module) access door, underneath the battery (Figure 9). The Omni 3600 terminal contains three micromodule-sized SAM (MSAM) cardholders to support multiple stored-value card programs or other merchant cards The Omni 3600 terminal is equipped with a tamper-evident label (on a screw hole on the case bottom). Power Port On the back of the Omni 3600 is one port—the power port.
O MNI 3600 TERMINAL Smart Battery CAUTION Note that a new Li-ion battery’s full performance is achieved only after two or three complete charge and discharge cycles. On initial use, allow the Omni 3600 smart battery to charge 4 hours, then fully discharge during normal operation, to ensure reliable battery operation.
O MNI 3600 TERMINAL Smart Battery Figure 4 Install the Smart Battery Smart Battery Removal To remove the smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot. Smart Battery Charging On initial use, the smart battery must be fully charged and fully discharged through normal operation. After unpacking your Omni 3600 terminal, install the battery and connect the power pack to the unit for 4 hours.
O MNI 3600 TERMINAL Turn On/Off the Omni 3600 Terminal If the Omni 3600 terminal is already running an application (for example, SoftPay), a battery status indicator may appear on the display. BATTERY CHARGE STATE TEST BUTTON AND STATUS INDICATOR LEDS Figure 5 Smart Battery Charge Indicator LEDs and Test Button NOTE It is recommended that you keep a spare, charged smart battery available.
O MNI 3600 TERMINAL Paper Installation CAUTION Store thermal paper in a dry, dark, cool place. Handle thermal paper carefully; impact, friction, high temperatures, humidity, light, and oils affect the color and storage characteristics. To install the paper roll in the internal thermal printer: 1 Lift paper roll cover tab to unlock the printer door (Figure 6). 2 Rotate the printer door up and back. Note that the door is hinged; it is not necessary to remove it from the unit.
