Omni 3600 Installation Guide NOTE It is recommended that the power pack be plugged into a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. To connect the Omni 3600 base to power (Figure 3): 1 Insert the round barrel connector into the power port (icon at right) on the far right of the Omni 3600 base. 2 Insert the power cable into the power pack. 3 Plug the power cable into a wall outlet or surge protector.
Omni 3600 Installation Guide smart battery into the Omni 3600 base spare smart battery dock as shown in Figure 24. The smart battery dock is keyed so that the smart battery can only be inserted in one way. Figure 24 Spare Smart Battery Docking Keep a spare smart battery charging in the Omni 3600 base battery dock to ensure that a fully charged battery is always available.
Omni 3600 Installation Guide Omni 3600 terminal back and forth through the Omni 3600 base over the modem or ISDN connection to and from your service provider or merchant contact. NOTE The Omni 3600 base must be plugged into power to establish communications connections.
Omni 3600 Installation Guide Telephone Line Ports There are two RJ11-type modular phone jacks (Figure 25) to connect the Omni 3600 base to a telephone line: • The first port is identified by a telephone-shaped Telset icon (shown at right). Use this port to connect a telephone to the terminal (pass-through connection) • The second port is identified by the Telco icon shown at right.
Omni 3600 Installation Guide Pass-through connection — Run a telephone cord from the Telco port on the Omni 3600 base to the RJ11 jack on a standard telephone (Figure 27). Do not string the telephone cord across a walkway or place it so as to interfere in hightraffic areas. With a pass-through connection, the phone line is busy during downloads. Figure 27 Pass-through Connection ISDN Connections The ISDN port is identified by the Telco icon shown at right.
Omni 3600 Installation Guide Peripheral Devices The Omni 3600 base supports a line of VeriFone peripheral devices designed to use with point-of-sale terminals. Use the RS-232 port on the back panel of the Omni 3600 base to connect these optional devices. The following sections discuss the optional devices supported by the Omni 3600. Other optional devices may be supported. For more information, please contact your VeriFone distributor.
Omni 3600 Installation Guide Figure 28 Example Peripheral Connections External Printers Supported Although the Omni 3600 has an internal thermal printer (see Paper Installation), it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Omni 3600 base supports three VeriFone external printers: P250, P350, and P900. Contact your VeriFone representative or visit the online store at www.verifone.com for information on these devices.
Omni 3600 Installation Guide Maintenance This section discusses keeping the Omni 3600 terminal and Omni 3600 base clean. For normal dirt, use a clean cloth slightly dampened with water and a drop or two mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, acetone, trichloroethylene, or ketone-based solvents — these chemicals can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display.
Omni 3600 Installation Guide Troubleshooting VeriFone follows stringent quality control standards in the manufacture of Omni 3600 terminals. Each unit that leaves the factory receives numerous tests to ensure quality and reliable operation. However, should you encounter a problem in operation, read this section for possible causes and solutions. NOTE The Omni 3600 terminal comes equipped with tamperevident labels. Do not, under any circumstance, attempt to disassemble the terminal.
Omni 3600 Installation Guide NOTE Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone distributor or service provider. Service conducted by parties other than authorized VeriFone representatives may void the product warranty. Terminal Does Not Start • Ensure that the smart battery charge state is not below the critically low level. • Recharge or replace the smart battery.
Omni 3600 Installation Guide Smart Battery Will Not Charge NOTE Allow the Omni 3600 terminal to remain connected to the power pack for a minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full charge. The smart battery must initially receive a full charge and then full discharge to calibrate its full charge capacity. This operation is performed at manufacture; however, it is recommended that the battery receive a full charge/discharge once a year.
Omni 3600 Installation Guide contact your local telephone company to check the status of the line. • If the problem persists, contact your local VeriFone representative for assistance. Printer Does Not Work • Check battery status. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. • Check if the printer is out of paper. Open the paper roll cover and install a new roll of printer paper.
Omni 3600 Installation Guide Terminal Does Not Process Transactions There are several possible reasons why the terminal may not be processing transactions. Use the following steps to check troubleshoot failures. Step 1: Check the magnetic card reader • Perform a test transaction using several different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly.
Omni 3600 Installation Guide Step 3: Check the signal strength on-screen (SoftPay) • Signal-strength indicator displays at least one bar to indicate connectivity to radio network. • Check antenna connection. • Ensure that the radio has been activated by your service provider. Step 4: Check the telephone line • Connect to a working telephone and check for a dial tone. If there is no dial tone, replace the Telco cable.
Omni 3600 Installation Guide VeriFone Service and Support For Omni 3600 terminal or Omni 3600 base problems, contact your local VeriFone representative or service provider. For Omni 3600 product service and repair information: • United States: VeriFone Service and Support Group, 1-800-834-9133, Monday–Friday, 8 A.M.–7 P.M. eastern time • International: Contact your local VeriFone representative For Omni 3600 supplies: • VeriFone online store at www.store.verifone.
Omni 3600 Installation Guide 1 Gather the following information from the printed labels (Figure 29) on the bottom of each Omni 3600 terminal and Omni 3600 base you are returning: • Product ID, including the model and part number. For example, “OMNI 3600” and “PTID XXXXXXXX” • Serial number (S/N XXX-XXX-XXX) 2 Within the United States, call VeriFone toll-free at 800-834-9133. 3 Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., eastern time.
Omni 3600 Installation Guide service or repair (terminal serial numbers are located on the inside of the smart battery compartment; base serial numbers are located on the bottom of the unit) • Shipping documentation, such as airbill numbers used to trace the shipment • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Omni 3600 terminal or Omni 3600 base) MOBITEX RADIO MODULE LABEL SERIAL NUMBER LABEL PTID LABEL GSM RADIO MODULE LABEL Figure 29 Terminal Information
Omni 3600 Installation Guide Specifications Power Requirements DC power (all Omni 3600 terminals and Omni 3600 bases): DC: 19VDC; 3.16A DC power pack (all Omni 3600 terminals and Omni 3600 bases): • Input: 100–240 V ~ (100–240VAC); 50–60 Hz; 1.5A • Output: 19VDC; 3.
Omni 3600 Installation Guide Omni 3600 Terminal Dimensions • Height: 78.5 mm (3.09 inches) • Width: 150 mm (5.9 inches) • Length: 294.7 mm (11.6 inches) Weight • Terminal weight: 0.77 kg (1.7 lb) • Shipping weight: 1.4 kg (3.0 lb): The shipping weight for the Omni 3600 terminal includes: shipping carton, one terminal, power pack and cable, one smart battery, paper roll, and one Omni 3600 Quick Installation Guide. • Base weight: 0.36 kg (0.8 lb) • Shipping weight: 1.0 kg (2.
Omni 3600 Installation Guide Accessories and Documentation Accessories and documentation available for the Omni 3600 are listed below. When ordering, please refer to the part number in the left column. How to Order • VeriFone Online Store at www.store.verifone.com • United States: VeriFone Customer Development Center, 1-800-233-0522, Monday–Friday, 7 A.M.–5 P.M.
Omni 3600 Installation Guide Telephone Line Cord 00124-17 2.1-meter (7-foot) telephone line cord, black color, with modular RJ11-type connectors Antenna 22043-01 Mobitex replacement antenna 22066-01 GSM replacement antenna Smart Battery 22044-01 12V battery pack Power Pack Contact your local VeriFone distributor to determine which power cord fits your needs. 22161-01 AC power pack (universal) 21973-01 Power cable (U.S.
Omni 3600 Installation Guide Documentation 22377 Omni 3600 Quick Installation Guide 22378 Omni 3600 Base Quick Installation Guide 22380 Verix Programmer’s Manual 22379 Omni 3600 Reference Manual 60
Omni 3600 Installation Guide 61
4988 Great America Parkway Santa Clara, CA 95054-1200 USA Telephone: (408) 496-0444 Fax: (408) 919-1405 World Wide Web: www.verifone.com Omni 3600 Installation Guide VeriFone Part Number 22060, Revision A © 2001 VeriFone, Inc. All rights reserved. Printed on recycled paper.
