NURIT 8400 Countertop Payment Terminal Installation Manual
Copyright 2007 ©VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples are for illustration only and may not be suited for your purpose.
NURIT 8400 Foreword Thank you for purchasing the NURIT 8400 Countertop Payment Terminal. You now own one of the most advanced, versatile, secure, and convenient POS terminals manufactured today. This manual provides basic installation instructions. To fully utilize the features of your NURIT 8400, and for general safety purposes, it is recommended that you familiarize yourself with this manual, the terminal and any peripheral equipment or accessories.
NURIT 8400 Table of Contents Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . iii 1. Product Regulatory Information. . . . . . . . . . . . . . . .1 2. General Safety Instructions . . . . . . . . . . . . . . . . . .3 Radio Frequency Energy Emission . . . . . . . . . . . . . . . . . 4 Safety Precautions for Medical Devices . . . . . . . . . . . . . 5 Pacemakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NURIT 8400 17. Installing SIM, SAM, and SD/MMC Cards . . . . . . . . . . 38 Installing and Removing the SAM-SD/MMC Adapter . . . . . 38 SAM and SD/MMC Card Configurations . . . . . . . . . . . . . 40 Installing a SAM Card. . . . . . . . . . . . . . . . . . . . . . . . . 40 Installing an SD/MMC Card . . . . . . . . . . . . . . . . . . . . . 42 Installing a SIM card . . . . . . . . . . . . . . . . . . . . . . . . . 43 18. General Care and Maintenance . . . . . . . . . . . . . . .
NURIT 8400 List of Figures Figure 4-1 Figure 4-2 Figure 5-1 Figure 5-2 Figure 6-1 Figure 6-2 Figure 6-3 Figure 6-4 Figure 7-1 Figure 8-1 Figure 9-1 Figure 10-1 Figure 11-1 Figure 12-1 Figure 12-2 Figure 12-3 Figure 13-1 Figure 13-2 Figure 13-3 Figure 13-4 Figure 13-5 Figure 14-1 Figure 15-1 Figure 15-2 Figure 16-1 Figure 17-1 Figure 17-2 Figure 17-3 Figure 17-4 Figure 17-5 Figure 17-6 Figure A-1 Figure B-1 Secure Device Label . . . . . . . . . . . . . . . . . . . . . 7 NURIT 8400 - Box Contents. . . . . .
NURIT 8400 1. Product Regulatory Information Caution Changes or modifications to this device that are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. FCC Compliance Statement Manufacturer: VeriFone, Inc. Model: NURIT 8400 FCC Part 15 Requirements This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC Rules.
NURIT 8400 In Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatuses set forth in the Radio Interference Regulations of the Canadian Department of Communications. Cet appareil digital n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils de la Classe B, déterminée par la Réglementation d'Interférence Radio du Ministère Canadien des Communications.
NURIT 8400 2. General Safety Instructions Note These safety instructions are based on those provided by Underwriters Laboratories (UL) Inc. U.S.A. When using the NURIT 8400 or any associated device, the following basic safety precautions should always be observed to reduce the risk of fire, electric shock, or personal injury: • Read and make sure you understand all instructions. • Follow all warnings and instructions marked on the device and in this manual.
NURIT 8400 Warning • • Do not use your NURIT 8400 in an area of potential explosive atmosphere, such as fuel or chemical storage or transfer facilities, or in any area where you would be advised to turn off a vehicle's engine. Do not use the NURIT 8400 in a known blasting area. Radio Frequency Energy Emission Your NURIT 8400 may contain a transmitter and receiver that emit radio frequency (RF) energy.
NURIT 8400 Safety Precautions for Medical Devices For persons using a pacemaker or other medical device, please read the following important safety notes: • Though most electronic equipment and critical medical devices are shielded against radio-frequency signals, it is important to realize the possibilities of potential interference and to know the standard precautions that may be taken. • Consult the manufacturer of your medical device to determine its level of shielding.
NURIT 8400 3. Specifications Specification Details • • Power • • Dimensions Weight (approximate) Environmental Requirements • • Height: 80.7 mm (3.2 in) Including the keypad privacy shield Width: 109.9 mm (4.3 in) Depth: 232.5 mm (9.2 in) • • POS terminal: 600 g (21.
NURIT 8400 4. Initial Setup Caution The box of a secure NURIT device should be sealed with a Secure Device label. If the Secure Device label on the box was damaged or missing, this could be an indication of device tampering and may affect the validity of the warranty for the device. Notify your VeriFone service provider. Figure 4-1 Secure Device Label Note The size, appearance and precise wording of the Secure Device label may vary according to the particular service provider of the device.
NURIT 8400 Contents Checklist 4 1 5 2 6 3 7 Figure 4-2 NURIT 8400 - Box Contents 1 NURIT 8400 2 Keypad privacy shield 3 AC-DC power adapter 4 Battery (model-dependent) 5 SAM-SD/MMC Adapter (model-dependent) 6 Documentation pack 7 Paper roll Note • • • Box contents may vary according to the specific model. Some or all of the accessories contained in the box may already be installed in the terminal. The contents of the documentation pack may vary according to customer requirements.
NURIT 8400 Warning Do not locate the POS terminal where it can exposed to the following: • Devices that radiate excessive electrical noise or voltage fluctuations, such as air conditioners, fans, electric motors, neon signs, or high-frequency security devices. • Water containers, such as a sink, a laundry tub or a pool. • Areas of excessive moisture, heat, oil, dust or debris. • Direct sunlight or objects that radiate heat.
NURIT 8400 Note To ensure compliance of the NURIT 8400 as a secure PIN entry device: • The customer should be able to obstruct visual observation of the PIN entry with his/her body and hand. • The cardholder must be clearly instructed to obstruct visual observation of the PIN entry with his/her body and hand. Failure to comply with these conditions may render the terminal non-compliant with ISO 9564 for PIN protection and may violate card association requirements for PIN entry devices.
NURIT 8400 5.
NURIT 8400 Feature Battery Description • Two cell Lithium-ion (Li-Ion) battery • Supplies 7.4 V at 2200 mAH (minimum) • Fully recharges within six hours • Smart monitor communication • Charger included Note: Battery is model-dependent • Internal antenna Choice of: • GSM/GPRS • CDMA Note: Radio is model-dependent Radio Modem Choice of three speeds (model-dependent).
NURIT 8400 1 3 2 4 5 Figure 5-2 NURIT 8400 - Bottom View 1 Cable compartment cover 2 Battery/SAM-SD/MMC compartment 3 Rubber stop 4 Compliance label 5 Model/serial number label Installation Manual 13
NURIT 8400 6. Removing and Replacing the Cable Compartment Cover The cable connection panel on the NURIT 8400 is located on the bottom of the base unit, behind a cover for the cables. The cables cover must be removed before you can connect the terminal to the power supply, telephone line, or peripheral devices. To remove the cable compartment cover: 1. Carefully hold the NURIT 8400 face down or place it on a soft, smooth surface, so as not to damage the LCD display. 2.
NURIT 8400 To replace the cable compartment cover: 1. Hold the cover at a 40° angle, with the hinge tabs facing down. 2. Insert the hinge tabs into the tab slots, located above the connectors. Figure 6-3 Positioning the Cable Compartment Cover 3. Lower the cover and press down until the locking tabs snap into place.
NURIT 8400 1 Figure 6-4 Closing the Cable Compartment Cover 1 16 Cable compartment cover locking tabs Installation Manual
NURIT 8400 7. Connecting to the Power Supply To connect the NURIT 8400 to the power supply: 1. Remove the cable compartment cover, as described in “Removing and Replacing the Cable Compartment Cover” on page 14. 2. Connect the barrel plug on the AC/DC Power Adapter cable to the connector labeled PWR on the rear panel of the terminal. 3. Connect the other end of the AC/DC Power Adapter cable to an electrical power outlet. 4. Replace the cable compartment cover, as described on page 15.
NURIT 8400 Figure 7-1 Power Supply Connection Note It is recommended that you install a power surge arrestor at the power outlet to prevent possible damage caused by electrical spikes or local lightning strikes.
NURIT 8400 8. Connecting to a Telephone Line To connect the NURIT 8400 to a standard analog modular telephone line: 1. Disconnect the AC/DC Power Adapter from the electrical power outlet. 2. Remove the cable compartment cover, as described in “Removing and Replacing the Cable Compartment Cover” on page 14. 3. Insert the telephone cord supplied with the terminal into the LINE connector on the rear panel of the terminal. 4.
NURIT 8400 Note It is recommended that you use a dedicated telephone line with the NURIT 8400. In some models the phone line is disabled during transactions Note Use only the telephone cord shipped with the terminal. Using a different telephone cord may cause the terminal to malfunction. Telephone Outlet Types The following types of telephone outlets are common: • Modular This is the most common type of telephone outlet used.
NURIT 8400 9. Connecting an External Telephone You can connect a standard external telephone to a model of the NURIT 8400 that uses the analog telephone network for communications and does not support a LAN connection. To connect an external telephone to the NURIT 8400: 1. Disconnect the AC/DC Power Adapter from the electrical power outlet. 2. Remove the cable compartment cover, as described in “Removing and Replacing the Cable Compartment Cover” on page 14. 3.
NURIT 8400 10. Connecting to a LAN Some models of the NURIT 8400 can be connected to a Local Area Network (LAN). Depending on the specific model, the NURIT 8400 can be connected to either an RS-485 LAN or a 10BaseT Ethernet LAN. To connect the NURIT 8400 to an Ethernet LAN: 1. Disconnect the AC/DC Power Adapter from the electrical power outlet. 2. Remove the cable compartment cover, as described in “Removing and Replacing the Cable Compartment Cover” on page 14. 3.
NURIT 8400 To connect the NURIT 8400 to an RS-485 LAN: 1. Disconnect the AC/DC Power Adapter from the electrical power outlet. 2. Remove the cable compartment cover, as described in “Removing and Replacing the Cable Compartment Cover” on page 14. 3. Connect the network cable to the RS-485 connector on the connections panel. 4. Connect the other end of the network cable to a network wall outlet, switch, or other compatible network device. 5. Replace the cable compartment cover, as described on page 15. 6.
NURIT 8400 11. Connecting an External PIN Pad Caution Only use the assigned connection port, labeled PIN for PIN pad connections. To connect an external PIN pad to the NURIT 8400: 1. Disconnect the AC/DC Power Adapter from the electrical power outlet. 2. Remove the cable compartment cover, as described in “Removing and Replacing the Cable Compartment Cover” on page 14. 3. Connect one end of the connector cable (supplied with the terminal) to the PIN connector on the rear panel of the NURIT 8400. 4.
NURIT 8400 12. Connecting Peripheral Devices Models of the NURIT 8400 may include ports, allowing connection of the terminal to external devices, such as: • RS-232 connector • USB connector Caution • • Turn off the POS terminal, ECR, or PC whenever you connect or disconnect the NURIT 8400. Do not disconnect the NURIT 8400 when the POS terminal, ECR, or PC is processing data. Caution You can connect to up to four external peripheral devices to the NURIT 8400.
NURIT 8400 To connect an RS-232 peripheral device to the NURIT 8400: 1. Disconnect the AC/DC Power Adapter from the electrical power outlet. 2. Remove the cable compartment cover, as described in “Removing and Replacing the Cable Compartment Cover” on page 14. 3. Connect a peripheral device to one end of its adapter cable. 4. Connect the other end of the adapter cable to either the COM1 or COM2 (model-dependent) connector on the connections panel. 5.
NURIT 8400 To connect a USB peripheral device to the NURIT 8400: 1. Disconnect the AC/DC Power Adapter from the electrical power outlet. 2. Remove the cable connection cover, as described in “Removing and Replacing the Cable Compartment Cover” on page 14. 3. Insert the USB plug into the USB connector on the peripheral device. 4. Insert the USB plug into the USB connector on the NURIT 8400 terminal. USB DRA WER ETH ERN ET DISP LAY USB POW ER PIN PAD EXT.
NURIT 8400 13. Loading Paper in the Printer To load a roll of thermal paper in the printer: 1. Place the terminal on a flat, stable surface. 2. Insert two fingers into the recess on the paper compartment cover, beneath the release latch. 3. Pull the opening latch up until the cover unlocks. 4. Lift the paper compartment cover until it is fully open. 1 2 Figure 13-1 Opening the Paper Compartment 1 Opening latch the paper cover 2 Opening the compartment paper 5.
NURIT 8400 7. Hold the paper roll with the unrolled end on the underside. 8. Lower the paper roll into the paper compartment. Figure 13-3 Inserting a Paper Roll 9. Pull the unrolled end of the paper approximately 2.5 cm (1 in) out of the paper compartment, ensuring that the paper feeds from the underside of the roll. 10. Make sure that the opening latch is down, in its original position. 11. Close the paper compartment cover, pressing press down firmly, until it snaps into place.
NURIT 8400 Removing the Paper Roll from the Printer To remove an empty roll of thermal paper from the printer: 1. Place the terminal on a flat, stable surface. 2. Insert two fingers into the recess on the paper compartment cover, beneath the release latch. 3. Pull the opening latch up until the cover unlocks. 4. Lift the paper compartment cover until it is fully open, as illustrated in Figure 13-1 on page 28. 5. Lift the paper roll out of the paper compartment.
NURIT 8400 14. Installing and Removing the Keypad Privacy Shield Note The keypad privacy shield is included only with models of the NURIT 8400 that are designed for secure PIN entry. Note In addition to the installation of the keypad privacy shield, the cardholder must be clearly instructed to obstruct visual observation of the PIN entry with his/her body and hand. (See “Selecting a Point-of-Sale Location” on page 8.
NURIT 8400 4. Insert the curved tab on the back side of the keypad privacy shield into the circular opening positioned on either side of the terminal (on either side of the top of the keypad area). 5. Push down on the same side’s front of the keypad privacy shield, until the front tab snaps into place. 6. Position the second tab, at the front of the terminal, into the tab slot. 7. Push down on the remaining corner of the keypad privacy shield, until it snaps into place.
NURIT 8400 15. Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover To remove the battery/SAM-SD/MMC compartment cover: 1. Disconnect the AC/DC Power Adapter from the electrical power outlet. 2. Carefully turn the NURIT 8400 face down or place it on a soft, smooth surface, so as not to damage the LCD display. 3. Steady the unit with one hand. 4. With your other hand, use your thumb to press in and lift the compartment cover. 5. Remove the battery/SAM-SD/MMC compartment cover.
NURIT 8400 To replace the battery/SAM-SD/MMC compartment cover: 1. Insert the two hinge tabs of the battery/SAM-SD/MMC compartment cover into the tab slots on the edge of the compartment. 1 Figure 15-2 Replacing the battery/SAM-SD/MMC Compartment Cover 1 Cover locking tab 2. Lower the compartment cover, using your thumb to press in the locking tab. 3. Press in the locking tab and push down the compartment cover until the cover snaps into place.
NURIT 8400 16. Installing and Removing the Battery To install the battery: 1. Remove the battery/SAM-SD/MMC compartment cover, as described in “Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover” on page 33. 2. If necessary, remove the SAM-SD/MMC adapter, as described in “Installing and Removing the SAM-SD/MMC Adapter” on page 38. 3.
NURIT 8400 To remove the battery from the NURIT 8400: 1. Remove the battery/SAM-SD/MMC compartment cover, as described in “Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover” on page 33. 2. If necessary, remove the SAM-SD/MMC adapter, as described in “Installing and Removing the SAM-SD/MMC Adapter” on page 38. 3. Slide the battery in the direction of the arrow, gently detaching it from its socket. 4. Remove the battery. Battery Maintenance Caution Take care when installing the battery.
NURIT 8400 Note Extreme temperatures degrade the battery performance. Battery Environmental Requirements: • Charge: 0°C to 45°C (32°F to 113°F) • Discharge: -30°C to 60°C (-22°F to 140°F) • Storage: -20°C to 45°C (-4°F to 113°F) Note To power on a terminal from “OFF” state, while using a battery, press the bottom left button of the keypad.
NURIT 8400 17. Installing SIM, SAM, and SD/MMC Cards Depending on the particular model, you can install a variety of electronic memory or processing cards in the NURIT 8400: • Up to four (4) SAM (Secure Access Module) cards can be installed in SAM cardholders (2, 4), located on the NURIT 8400’s SAM-SD/MMC adapter. SAM cards may be used to hold encryption keys, identify the terminal or merchant to the host, process applications, or a variety of other uses.
NURIT 8400 3. Hold the SAM-SD/MMC adapter with the cardholders facing upwards, and connector towards the terminal socket. 4. Hold the SAM-SD/MMC adapter on a 30° angle, so that the front tabs, on both the right and left of the board are in the front slots. 5. Gently push the adapter down, resting it in the grooves on the sides of the compartment. 6. Slide the adapter forward, until the locking button locks into place. 7.
NURIT 8400 SAM and SD/MMC Card Configurations A SAM SAM B SD/MMC SAM C SAM SAM SAM SAM SAM Figure 17-2 SAM and SD/MMC Cards Configurations Configuration Description • A B C • Two SAM cards are installed in the two SAM cardholders. An SD/MMC card is installed in the SD/MMC card slot. • Two SAM cards are installed in the two SAM cardholders. • Four SAM cards are installed in the four SAM cardholders.
NURIT 8400 1 Figure 17-3 SAM Cardholder Locking-Clasp 1 Locking clasp 3. Lift the cardholder on its hinge to an upright position. 4. Hold the SAM card so that its chip side is facing down towards the contacts on the reader. 5. Insert the end closest to the chip on the SAM card into the cardholder. Note Make sure that you first slide the end closest to the chip on the card into the grooves of the holder.
NURIT 8400 6. Close the SAM cardholder. 7. Lock the cardholder by sliding the cardholder locking clasp in the direction indicated by the engraved arrow to the LOCK position. 8. Replace the battery/SAM-SD/MMC compartment cover, as described on page 34. Installing an SD/MMC Card To install an SD/MMC card: 1. Remove the battery/SAM-SD/MMC compartment cover, as described in “Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover” on page 33. 2.
NURIT 8400 Installing a SIM card To install a SIM card: 1. Remove the cables cover, as described in “Removing and Replacing the Cable Compartment Cover” on page 14. 2. With a screwdriver, lift the tab of the SIM card cover. Figure 17-6 Lifting the SIM Card Cover 3. Slide the cardholder locking-clasp in the direction indicated by the engraved arrow to the OPEN position, as illustrated in Figure 17-3. 4. Lift the cardholder on its hinge to an upright position. 5.
NURIT 8400 10. Lower the front of the cover, pushing down until the cover snaps into place. 11. Replace the cable compartment cover, as described on page 15.
NURIT 8400 18. General Care and Maintenance The NURIT 8400 is designed to give you long and trouble-free service with minimal operator care. Maintenance Recommendations To maintain the NURIT 8400 in proper working condition: • • • Keep the terminal dry and in the cleanest possible working and storage environment. Do not store the terminal in extremely hot or cold areas. Do not shake or drop the terminal. Caution • • • There are no user serviceable parts or components in the NURIT 8400.
NURIT 8400 Caution • • • Never use abrasive compounds or solvents, thinners, benzene or synthetic cleansers. Never clean the keypad with liquids. Use only a lightly dampened cloth or soft brush. Never rub or strongly press on the LCD display. Shipping the NURIT 8400 In exceptional circumstances, you may be required to ship your NURIT 8400 to a servicing facility. To ship the NURIT 8400: 1. Carefully pack the NURIT 8400, preferably in its original box. 2. Send the package prepaid and adequately insured.
NURIT 8400 19. Troubleshooting The NURIT 8400 has been designed for trouble-free operation, though minor problems may occur during installation and use. This section briefly describes how to troubleshoot some possible common problems that may arise during the normal operation of the NURIT 8400. Before requesting service for the terminal, read this section to find a possible remedy for the problem. If you are still unable to solve the problem, contact a service representative.
NURIT 8400 The magnetic stripe card reader does not function properly 1. Verify that the card has been swiped with its magnetic stripe at the bottom and at the lower edge of the card. See Figure A-1 on page 49. 2. Swipe the magnetic stripe card in the opposite direction. 3. If possible, try using a different magnetic stripe card. 4. If the problem representative. 1. Verify that the chip end of the smart card is fully inserted with the chip side facing up. See Figure B-1 on page 50.
NURIT 8400 Appendix A: Using the Magnetic Stripe Card Reader To use the magnetic stripe card reader: 1. Hold the card with the magnetic stripe positioned down and facing left. 2. Insert the card into the top end of the card reader slot located on the right side of the terminal. Note A pictogram near the top end of the card slot indicates how to insert and swipe the card through the magnetic stripe card reader. 3. Swipe the card in a smooth, continuous movement, all the way through the slot.
NURIT 8400 Appendix B: Using the Smart Card Reader The EMV-compatible smart card reader is located at the front end of the NURIT 8400. To use the smart card reader: 1. Hold the smart card horizontally, with the metal chip facing up and directed towards the NURIT 8400. 2. Insert the card into the smart card reader slot. Note For guidance, a pictogram near the card slot indicates how to insert the smart card into the smart card reader.
NURIT 8400 Installation Notes Installation Manual 51
NURIT 8400 Contact Information VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: +1-800-VeriFone (837-4366) www.verifone.
