Mx800 Series Installation Guide C E L N A I O T F N I E R D E I V NF E O M E T A L P TE R EV Part Number 23431, Revision B.
Mx800 Series Installation Guide © 2005 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS CHAPTER 5 VeriFone Service and Support CHAPTER 6 Specifications Transaction Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Response From the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gap in Captured Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Response From the Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the Mx800 Series family of terminals. Intended Audience Document Organization This guide is useful for anyone installing and configuring the Mx800 Series series terminals. Basic description of the terminal features are also provided. This guide is organized as follows: Chapter 1, Features, explains the features of the Mx800 Series series terminals.
P REFACE Abbreviations Abbreviations The following table describes the Abbreviations used: Table 2 6 Abbreviations Convention Meaning ECR Electronic Cash Register DUKPT Derived Unique Key Per Transaction MRA Merchandise Return Authorization LAN Local Area Network PED PIN Entry Device RFID Radio Frequency Identification SAM Security Access Module TIFF Tagged Image File Format USB Universal Serial Bus VGA Video Graphics Array MX800 SERIES INSTALLATION GUIDE
CHAPTER 1 Features This chapter presents an overview and feature list for the Mx800 Series. The Mx800 Series terminals are designed to offer multi-lane retailers outstanding flexibility with the help of the terminals' unique modular design. The terminals support a full line of payment and value-added applications such as loyalty or prepaid cards. In addition, they are easy to use, secure, and highly reliable–backed by VeriFone's two decades of leadership in electronic payment.
F EATURES Features and Benefits • Ethernet/USB (Universal Serial Bus) connectivity. USB port supports devices such as an electronic cash register (ECR) or PC that uses a USB connection • Contactless smart cards using radio frequency identification (RFID) based on ISO 14443 standards. The terminals support a full line of payment capabilities and feature an easy-touse ATM style interface to reduce clerk errors and speed checkout lanes.
F EATURES Factory Options Table 3 Features Benefit Privacy screen PED-compliant privacy screen, protecting the consumer's PIN entry. Sophisticated security protections Includes 3DES encryption, Master Key/Session Key and Derived Unique Key Per Transaction (DUKPT) key management; also incorporates VeriShield file authentication and tampering safeguards to minimize fraud. 32-bit microprocessor Streamlines processing, even on complex transactions; keeps lanes moving.
F EATURES Optional Modules Optional Modules The Mx800 Series terminal offers upgradable modules that can be installed in the factory or upgraded after distribution to the field. All modules can be installed easily and efficiently. Complete installation instructions are found in the Installing Optional Modules section. Contactless Reader The optional contactless smart card module incorporates RFID technology based Module on the ISO 14443 worldwide standard.
F EATURES Applications Figure 1 E L N A I O T F N I E R D E I V NF E O NOTE C Mx870 Terminal with Privacy Shield Applications "The tester will verify the physical properties of the privacy screen. The privacy screen of an attended device shall provide protection as described in Appendix A, section A.1 of this document.
F EATURES Total Cost of Ownership The flexibility and versatility of the terminal allow retailers to use terminals with different capabilities in different stores or locations. It also makes it easy and economical to adapt changing needs or technology over time-for example, with modules that support next-generation scanning technologies or biometrics for check cashing-that can be installed in the future.
CHAPTER 2 Installation This chapter describes the terminal installation procedure mainly as: • Installation instructions. • Connection examples. E L N A I O T F N I E R D E I V NF E O Installing the Device This section presents Mx800 Series terminal installation guidelines. Unpacking the Shipping Carton NOTE • Inspect the shipping carton and contents for shipping damage (Figure 2).
I NSTALLATION Installing the Device Follow these steps to unpack the carton: 1 With the shipping carton right side up, open the top and remove all items from the carton: • Cable tie-down strap and screw • Stylus, tether, and mounting holster 2 Remove the protective plastic wrap from the display or other components. 3 Place the components on a table or countertop. 4 Save the shipping carton and packing material for repacking or moving in the future.
I NSTALLATION Installing the Device Installing The countertop wedge raises the rear by 10% angle of the Mx800 Series series Countertop Wedge terminal to make easy use of the display (Figure 3). Figure 3 Countertop Wedge: Rear View of the Mx800 Series terminal To install the countertop wedge: 1 Align the pins in the countertop wedge with the two key holes on the bottom of the Mx800 Series series terminal (Figure 4).
I NSTALLATION Installing the Device Stand Mount In most retail spaces, the Mx800 Series terminal is mounted on a stand mount. To stand mount the Mx800 Series series terminal: 1 Install the stand mount on the countertop in the desired lane over an appropriate hole to thread the wiring connections through. 2 Thread all wiring connections through the center of the stand mount. 3 Make all wiring connections. 4 Attach cable tie-down strap with the supplied screw.
I NSTALLATION Installing Optional Modules Installing Optional Modules NOTE This section presents installation procedures for the Mx800 Series terminal’s optional modules. The Mx800 Series terminal model you have, may already have some of these options. Modules can be installed at the factory or in the field. The retaining screws are captive, which means they do not actually separate from their seats, but only from the mounting hole.
I NSTALLATION Installing SAM Cards – Additional Steps Installing SAM Cards – Additional Steps The following are the additional steps required to install SAM cards once the first two steps of installation is completed. Often merchants are issued SAM cards to run small applications, such as loyalty programs. SAM cards are only used with Mx800 Series terminal Smart Card configurations. 1 Remove the power cord and/or battery from the terminal.
I NSTALLATION Connecting the Device Connecting the Device WARNING Brief descriptions of possible Mx800 Series terminal device connections and the power pack connection are provided in this section. For complete information about installing and using an optional device, refer to the user documentation supplied with that device. For a list of compatible cables for these connections, see Accessories. Before connecting the Mx800 Series terminal, ensure all units are not connected to a power source.
I NSTALLATION Connecting the Device Connecting ECR in To connect an ECR to the Mx800 Series terminal (see Figure 11): Tailgate Mode 1 Insert the multiport cable into the rear of the ECR. 2 Insert the multiport cable plug into the bottom socket on the Mx800 Series terminal, as shown in Figure 11. Figure 11 Example ECR Connection E L N A I O T F N I E R D E I V NF E O Connecting to a To connect the Mx800 Series terminal to a development PC.
I NSTALLATION Power Up with the Multiport Cable Connecting to the To connect the Mx800 Series terminal to an Ethernet LAN through the 10BaseT Ethernet LAN port, using a standard Ethernet cable, insert the LAN cable from the LAN router or hub into the 10Base-T port on the bottom of the Mx800 Series terminal. Connecting to USB Connecting to a USB host or hub requires a VeriFone USB cable (VPN 22982-xx).
I NSTALLATION Power Up without the Multiport Cable Power Up without the Multiport Cable NOTE This section describes connecting the Mx800 Series terminal to a power source when no multiport cable is required. If connected to an ECR using a USB cable, the Mx800 Series terminal gets power from the ECR. Use the following guidelines when Mx800 Series terminal is connected to power: 1 Make all the cable connections before connecting the power cable.
CHAPTER 3 Maintenance The Mx800 Series terminal has no user-maintainable parts. Cleaning the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a VeriFone Cleaning Kit. For further details refer to 02746-01 VeriFone Cleaning Kit.
M AINTENANCE Smart Card Reader C E L N A I O T F N I E R D E I V NF E O M E T 24 MX800 SERIES INSTALLATION GUIDE A L P TE R EV
CHAPTER 4 Troubleshooting During normal, day-to-day operation of your Mx800 Series series terminal, it is possible that minor malfunctions can occur. Following are some examples of possible problems, and steps to resolve them. VeriFone follows stringent quality control standards in the manufacture of Mx800 Series terminals. Each unit that leaves the factory receives numerous tests to ensure quality and reliable operation.
TROUBLESHOOTING Transaction Fail to The following are the corrective steps taken if the terminal does not process the Process transaction: There are several possible reasons why the terminal may not be operating correctly or processing transactions. To check the most likely causes, follow the steps below. Step 1: Check the 1 magnetic card reader Make sure you are swiping cards correctly with the Mx800 Series terminal.
TROUBLESHOOTING 2 If the problem persists, contact your local VeriFone representative for assistance. No Response From The following are the corrective steps taken if the Touch Panel does not respond the Touch Panel or gives an incorrect response. 1 Make sure you power off and power on. NOTE Keep your hands away from the touch panel while terminal powers up. 2 If the problem persists, contact your local VeriFone representative for E L N A I O T F N I E R D E I V NF E O assistance.
TROUBLESHOOTING C E L N A I O T F N I E R D E I V NF E O M E T 28 MX800 SERIES INSTALLATION GUIDE A L P TE R EV
CHAPTER 5 VeriFone Service and Support For Mx800 Series terminal problems, contact your local VeriFone representative or service provider. For Mx800 Series product service and repair information: USA – VeriFone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST • International – Contact your VeriFone representative.
VERI F ONE S ERVICE AND S UPPORT Return a Terminal for Service 4 Give the MRA representative the information gathered in step 1. If the list of serial numbers is long, fax the list, along with the information gathered in step 1, to the MRA department at 727-953-4172. NOTE • Please address the fax clearly to the attention of the “VeriFone MRA Dept.” • Include a telephone number where you can be reached, as well as your fax number.
VERI F ONE S ERVICE AND S UPPORT Accessories • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Mx800 Series terminal). NEEDS UPDATED IMAGE Figure 14 Accessories Optional I/O Modules Product Information Labels Accessories for the Mx800 Series are listed below. When ordering, please refer to the part number in the left column.
VERI F ONE S ERVICE AND S UPPORT Accessories Mx800 Series Terminal Cables Table 4 Multiport Cable Part Number Description TBD Red TBD Green TBD Blue TBD Black Mini-DIN Style Multiport Cables Table 5 E L N A I O T F N I E R D E I V NF E O NOTE C 13984-XX 1 6/8-pin mini-DIN serial port and 2 ECR tailgates; flying lead to connect to ECR 17820-XX 2 serial port; 1 ECR port 17881-XX 2 serial ports; flying lead to connect to ECR 17882-XX 1 serial port and 1 5-pin LAN port; flying lead to con
VERI F ONE S ERVICE AND S UPPORT Accessories Documentation When ordering, please refer to the part number in the left column.
VERI F ONE S ERVICE AND S UPPORT Accessories C E L N A I O T F N I E R D E I V NF E O M E T 34 MX800 SERIES INSTALLATION GUIDE A L P TE R EV
CHAPTER 6 Specifications Mx800 Series Terminal Specifications Mx800 Series Terminal Specifications Table 6 Power • Peripheral power requirements: DC power pack: 12 V DC at E L N A I O T F N I E R D E I V NF E O 1.0 A • Power pack requirements:120 V AC at 60 Hz (U.S.) Environmental • Operating temperature: 0° to 40° C (32° to 104° F) • Storage temperature: – 18° to + 66° C (0° to 150° F) • Humidity: 15% to 95% relative humidity; no condensation Dimensions Base Unit • Height: 153 mm (6.
S PECIFICATIONS M x 800 Series Terminal Specifications C E L N A I O T F N I E R D E I V NF E O M E T 36 MX800 SERIES INSTALLATION GUIDE A L P TE R EV
INDEX A I Accessories Optional 31 Optional I/O Modules 31 Applications 10 installation unpacking 13 installing countertop wedge 15 optional modules 17 SAM cards 18 selecting a location 14 smart card modules 17 stand mount 16 trim plate 18 C E L N A I O T F N I E R D E I V NF E O connecting ECR in Tailgate mode 20 Ethernet LAN Ethernet LAN 21 Host PC 20 hub 21 multiport cable multiport cable 19 USB host 21 D M maintenance 23 cleaning the terminal 23 returning a terminal for repair or replacement 29
I NDEX Omni 7000 MPD 35 Support Packages 33 T terminal repair 29 replacement 29 service and support 29 troubleshooting 25 Total Cost of Ownership 10 troubleshooting 25 display 25 serial port connection 25 terminal transactions 26 C E L N A I O T F N I E R D E I V NF E O M E T B MX800 SERIES INSTALLATION GUIDE A L P TE R EV
I NDEX C E L N A I O T F N I E R D E I V NF E O M E T A L P TE R EV MX800 SERIES INSTALLATION GUIDE C
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA. 1-800-VeriFone www.verifone.com Mx800 Series Installation Guide Part Number 23431, Revision B.
