M400 Installation Guide C E L N A I O T F N I E R D E I V NF O R I V E S N O I 7 . A Verifone Part Number DOC445-003-EN-A, Revision A.
M400 Installation Guide © 2017 Verifone, Inc. All rights reserved . No p art of the con tents o f thi s documen t may be rep roduced or transmitte d in any form witho ut th e written permission of Verifone, Inc. The in formation cont ained in this d ocument is subj ect to chan ge wi thout notice. Alth ough Verifone ha s attempted to en sure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 External and Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 CHAPTER 3 Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Power Pack . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the terminal. Audience Organization This guide is useful to anyone installing and configuring the terminal. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the terminal. Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices. Chapter 3, Specifications.
P REFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention 6 M400 INSTALLATION GUIDE Document Conventions Meaning Example Blue Text in blue indicates terms that are cross references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater.
P REFACE Guide Conventions Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
P REFACE Guide Conventions 8 M400 INSTALLATION GUIDE
CHAPTER 1 Terminal Overview A media-capable consumer-facing device that connects to a POS system which allows electronic payment transactions to be processed in multi-lane scenarios. It provides better media capabilities, more reliable hardware, and more efficient processing software. The terminal features a color 5” IPS LCD capacitive touch screen display, fast processor, abundant memory, PCI 4.x security, and an integrated contactless module. M400 WiFi/BT supports 802.
TERMINAL O VERVIEW Features and Benefits Features and Benefits The terminal focuses on optimizing cost structure and providing better form factor by combining the right features and functions. Exceptional Ease of • Use • Touchscreen for icon-based applications or electronic signature capture support. • Intuitive telco-style keypad with colored control keys, interchangeably detects key presses from tactile keypad and the touchscreen.
CHAPTER 2 Setup This chapter describes the setup procedure for: Terminal Location • Terminal Location. • Inside the Shipping Carton. • Terminal Features. • Connection Ports. • M400 Connection Options. • MSAM Card. • Terminal Power Source. • Calibrate Touch Panel. • Smart Card Reader. • Magnetic Card Reader. • Contactless Smart Card Transaction. • M400 WiFi/BT Support. • Optional Accessories. The following are guidelines used to select an ideal location for the terminal.
S ETUP PIN Protection Measures CAUTION The terminal is not waterproof or dustproof. It is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical • Considerations • Avoid using this product during electrical storms.
S ETUP PIN Protection Measures The following table describes the two preferred mounting methods and the recommended measures to protect against PIN capture in four observation corridors: Table 3 Mounting Methods and Protection Measures Customer in Queue Customers Elsewhere On-site Cameras Use signage behind the PED Install so that customer is between PED and next in queue No action needed Do not install within view of cameras No action needed Install so that customer is between PED and next in que
S ETUP Inside the Shipping Carton Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. Unpacking the To unpack the shipping carton: Shipping Carton 1 Remove and inspect the contents of the shipping carton.
S ETUP Terminal Features Terminal Features Familiarize yourself with the terminal features before continuing with the installation process: TOUCH SCREEN DISPLAY TELCO-STYLE KEYPAD MAGNETIC CARD READER AUDIO JACK SMART CARD READER Figure 2 M400 Features Front Panel The front panel offers the following features: • A touchscreen display. • A set of keys that include: • A 12-key, telco-style keypad (keypads may vary in style).
S ETUP Connection Ports Connection Ports The terminal has two ports available: USB Type C port for power and communications connection, and a Micro-USB port connector. Connecting Cables To connect required cable connections and other devices: and other Devices 1 Unscrew and remove cable cover as shown below. Figure 3 Removing Cable Cover 2 Connect required cable connections or optional devices. Attaching the USB C Cable provides multiple connection options. See Figure 7 for reference.
S ETUP M400 Connection Options M400 Connection Options The M400 terminal can be connected to other systems using several methods. They all connect to the M400 using the USB Type C cable connected on the rear of the unit. Powered USB Cable Powered USB cable (PN CBL445-003-01-A) provides USB signal connectivity and power. It provides a convenient way of connecting other systems of the same type.
S ETUP M400 Connection Options ICE Cubes A set of modules that allow easy, economical, and efficient custom configuration of communications options. Each configuration is comprised of a base module, an end cap, and a combination of other modules that support different communications interfaces, see Figure 7 as an example. USB COM Ethernet Switch Tailgate Figure 7 Sample ICE Cube Assembly Refer to ICE Cube Modules for more information.
S ETUP M400 Connection Options ICE Cube Modules A device that offers cost effective, flexible, and specific connectivity options. These modules are attached to the ICE base module to meet specific customer requirements. The available module functions are provided below: Base Module (PN 445-101-01-A) Provides the interface to the M400 terminal through the USB type C connector in the rear of the unit and the optional ICE cube modules.
S ETUP M400 Connection Options USB Interface Module (PN 445-103-01-A) This module has: • ICE cube bus in • ICE cube bus out • RJ-50 with USB signals Figure 10 USB Interface Module Ethernet Interface Module (PN 445-104-01-A) This module support 10/100 Mbits/sec and has: • ICE cube bus in • ICE cube bus out • RJ-50 with Ethernet signals Figure 11 20 M400 INSTALLATION GUIDE Ethernet Interface Module
S ETUP M400 Connection Options Ethernet Switch Interface Module (PN 445-105-01-A) This module has a 2 port Ethernet switch and supports 10/100 Mbits/sec and has: • Ice cube bus in • Ice cube bus out • Two RJ-50 with USB signals Figure 12 Ethernet Switch Interface Module Tailgate Interface Module (PN 445-106-01-A) This module has: • ICE cube bus in • ICE cube bus out • RJ-50 with tailgate signals Figure 13 Tailgate Interface Module M400 INSTALLATION GUIDE 21
S ETUP Micro SD Card Supported ICE Cube The currently supported ICE cubes configurations are: Configurations Configuration Type Part Number Description USB CBL445-002-00-A Base Module + USB Module 2 USB Ports CBL445-003-00-A Base Module + USB Module + USB Module Serial CBL445-004-00-A Base Module + Serial Module 2x Serial with Tailgate CBL445-005-00-A Base Module + Serial Module + Tailgate Module Ethernet CBL445-006-00-A Base Module + Ethernet Module Ethernet with USB CBL445-007-00-A Ba
S ETUP MSAM Card MSAM Card You may need to install one or two Multiple Security Access Module (MSAM) cards or replace an old one. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Installing or To install or replace MSAM cards: Replacing MSAM Card 1 Power off the terminal. 2 Place the terminal face down on a soft and clean surface.
S ETUP Terminal Power Source Terminal Power Source The terminal is powered by an external AC/DC power pack. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source. The terminal requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the terminal can potentially experience power fluctuations that might cause it to malfunction.
S ETUP Calibrate Touch Panel Calibrate Touch Panel The terminal requires a touch screen calibration at the time of installation. The terminal should be powered on and allowed to stabilize at normal operating temperature; usually this takes no longer than 60 seconds, even if the terminal was previously in a cooler or warmer location. The touch screen calibration procedure should then be performed. Also, while in System Mode, verify the time on the unit is correct.
S ETUP Magnetic Card Reader Magnetic Card Reader The terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Using the Smart Card To use the smart card reader (credit/debit card transaction): Reader (Credit/Debit Card Transaction) 1 Position a magnetic card with the stripe in the card reader 2 Swipe it through the magnetic card reader.
S ETUP M400 WiFi/BT Support M400 WiFi/BT Support M400 WiFi/BT version includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems. Bluetooth Support Supports Eddystone and iBeacon profiles only. Wireless M400 supports wireless transactions. Wireless transactions occur when initialized Transaction by an application.
S ETUP Optional Accessories 2 Release to lock-in hooks in place. Figure 22 Privacy Shield attached to Terminal Stand A mounting device that serves as the terminal’s docking station and adds support during customer pin entry. The stand can be positioned on a countertop and can be adjusted during transactions for convenience. 45 Figure 23 M400 Series Stand Docking the Terminal To dock the terminal on the stand: on the Stand 1 Place the terminal on the base.
S ETUP Optional Accessories 2 Slide down terminal to lock in place. Figure 25 Locking Terminal in Place Undocking the To undock the terminal from the stand: Terminal from the Stand 1 Slide off terminal upward to unhook the terminal from the stand. Figure 26 Undocking Terminal from the Stand 2 Lift terminal off the stand.
S ETUP Optional Accessories NOTE When conducting customer transactions, you can remove the terminal or adjust the stand orientation for convenience. External and The ICE Cube, while connected to a terminal, supports peripheral devices Optional Devices designed for use with electronic point-of-sale system such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and PINpad through a serial or USB Host connection. See Figure 7 for reference.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the terminal. Power Rating • Power Pack • 12 V DC, 1 A PWR445-001-01-A • UL/cUL, ITE listed, LPS power supply • Input rated: 100-240 V AC, 50/60 Hz • Output rated: 12 V DC, 1 A, 12 W Temperature • • External • Dimensions • • Weight • Processor • Memory • Display • Operating temperature: -5° to 50° C (23° to 122° F) Storage temperature: -20° to 60° C (-4° to 140° F) Length: 173 mm (6.81 in.
S PECIFICATIONS SAM Card Reader SAM Card Reader SD Card Reader Integrated Contactless Reader The terminal has two dual stacking Security Access Modules (SAMs) card slots. The terminal has one Micro Secure Digital (SD) card slot. ISO 14443, ISO 18092, EMV, FeliCa Keypad • Audio Jack • Three color-coded function keys below the keypad • Keys can be simulated on touchscreen 3.
CHAPTER 4 Maintenance and Cleaning Your terminal device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it.
M AINTENANCE AND C LEANING Additional Safety Information Additional Safety Information The following are additional safety information in using this device. Power Adapter Use only the power adapter that came with your device. Adapters for other electronic devices may look similar, but they may affect your device’s performance or damage it. Potentially Do not use this device in any area with a potentially explosive atmosphere. Follow Explosive all signs and instructions.
3 Test the SCR after cleaning. a If SCR tests out okay as “passing”, then the unit is ready for Customer Smart Card use. b If SCR tests out as “failing”, then send the unit for repair. Provide details to repair center when SCR failed testing, either before cleaning OR after cleaning OR both before and after cleaning.
M AINTENANCE AND C LEANING Additional Safety Information 36 M400 INSTALLATION GUIDE
CHAPTER 5 Service and Support Contact your local Verifone representative or service provider for any problems on your terminal. For product service and repair information: Service Returns NOTE • USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. • International – Contact your Verifone representative. You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone.
S ERVICE AND S UPPORT Accessories and Documentation • NOTE Reference the model and part number in the Note box One MRA number must be issued for each terminal you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items: Accessories and Documentation • Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories and Documentation Table 1 Accessories and VPNs Accessory Part Number Description Ethernet Switch Interface Module 445-105-01-A Ethernet Switch Interface Module Tailgate Interface Module 445-106-01-A Tailgate Interface Module USB CBL445-002-00-A Base Module + USB Module 2 USB Ports CBL445-003-00-A Base Module + USB Module + USB Module Serial CBL445-004-00-A Base Module + Serial Module 2x Serial with Tailgate CBL445-005-00-A Base Module + Serial Module
S ERVICE AND S UPPORT Accessories and Documentation 40 M400 INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following sections are included to assist successful installation and configuration of the terminal. Please read these troubleshooting examples if you are having problems operating your unit.
TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the terminal display is blank: • If the terminal display is dark, tap the screen with the stylus or your finger. If the unit was in screen-saver mode, the screen will turn on when touched. • If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process M400 INSTALLATION GUIDE 43
Verifone, Inc. 1-800-Verifone www.verifone.com C E L N A I O T F N I E R D E I VNF O R M400 Installation Guide Verifone Part Number DOC445-003-EN-A, Revision A.7 I V E S N O I 7 .
