e355 Installation Guide E L N A I O T F N I E R D E I V NF O C R I V E O I S N 2 . A Verifone Part Number DOC087-063-EN-A, Revision A.
e355 Installation Guide © 2015 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS C H AP T ER 5 Verifone Service Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up the e355. Audience Organization This guide is useful for anyone installing an e355 device. Basic descriptions of the device features are also provided. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the e355. Chapter 2, Device Setup. Explains how to set up the e355 device. It tells you how to select a location, establish power connection, and install the MSAM card.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
CHAPTER 1 Device Overview This chapter provides a brief description of the e355. The e355 connects with various tablet devices for the next generation of PAYware Mobile enterprise. It supports the use of the SPP standard to connect between the e355 and tablet. E L N A I O T F N I E R D E I V NF O Some of the e355’s key features include: a fast processor, large memory, the latest PCI 4.
D EVICE O VERVIEW Features and Benefits Features and Benefits The e355 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, colored display, 2D barcode reader, and contactless/NFC support. Exceptional Ease of • Use The lightweight, compact, stylish, and ergonomic balance allows convenient device hand-off to the consumer for PIN entry or other input.
CHAPTER 2 Device Setup This chapter describes the device setup procedure.
D EVICE S ETUP Usage Guidelines Usage Guidelines Use the following guidelines when using your e355. Environmental • Factors Select a flat support surface, such as a countertop or table, to keep the device safe in between uses. • Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the device outdoors.
D EVICE S ETUP Examining e355 Device Features 3 Remove the clear protective film from the unit. CAUTION Do not use a unit that has been damaged or tampered with. The e355 comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the device.
D EVICE S ETUP Examining e355 Device Features • A Power LED Indicator beside the Micro-USB port indicates the e355 device’s operational state. • A Micro-USB port located on the right side for data connection and power charging. You can also use this connect the e355 to a computer using a standard USB to Micro-USB cable (VPN CBL000-049-01-A).
D EVICE S ETUP Examining e355 Device Features Back View The front panel includes the following features: MSAM COMPARTMENT E L N A I O T F N I E R D E I V NF O BATTERY COMPARTMENT COVER Figure 3 C NOTE BARCODE BUTTON e355 Device Features (Back View) • A Battery Compartment Cover. Remove the cover to access the removable battery and the MSAM compartment. • An MSAM (Micromodule-Size Security Access Module) Compartment to support stored-value card programs or other merchant card requirements.
D EVICE S ETUP Examining e355 Device Features To install/replace 1 MSAM Unplug any cables or chargers from the e355. 2 Remove the screw from the battery cover. 3 Slide the cover outwards, away from the device. 4 Remove the battery by gently pulling the plastic tab to access the MSAM compartment. The MSAM compartment is located on the left side of the battery compartment. 5 Insert the MSAM card with the gold contacts facing up.
D EVICE S ETUP Examining e355 Device Features Manually Starting To turn on the e355, press and hold the Enter key for at least five seconds. and Resetting the The Reset Button is located between the right Barcode Button and Power LED e355 Indicator. CAUTION The Reset Button resets the device to its initialized state. NEVER use the Reset button unless instructed by a Verifone support representative.
D EVICE S ETUP Examining e355 Device Features To Connect the e355 1 to a Host Computer via Micro-USB 2 Connect the Micro-USB cable into the port located on the side of the e355. Connect the other end of the Micro-USB cable into the host computer’s USB port. E L N A I O T F N I E R D E I V NF O Figure 7 Connecting the e355 to a Host Computer Color Behavior The following table shows the behavior of the LEDs during various system power states.
D EVICE S ETUP Examining e355 Device Features Using the Smart The smart card transaction procedure may vary from one application to another. Card Reader Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position the smart card with the contacts facing in the same direction as the keypad. 2 Insert the card into the reader slot in a smooth, continuous motion until it seats firmly.
D EVICE S ETUP Examining e355 Device Features Using the CTLS The e355 supports contactless credit or debit card transactions. To perform a Reader contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD with a CTLS symbol.
D EVICE S ETUP Examining e355 Frame Features Examining e355 Frame Features The following section discusses the features of the e355 Frame. (See Figure 3 and Figure 2) Front View The front panel includes the following features: IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 12 • e355 Frame (Front View) A Locking Screw to secure the e355 device to the Frame. E L N A I O T F N I E R D E I V NF O NOTE C The locking screw is captive, which means that it cannot be fully removed from the slot.
D EVICE S ETUP Examining e355 Frame Features • An Eject Button beside the Locking Screw to easily remove the Removable Module. • A Tablet Connector to connect the e355 Frame to an Apple, Android, or Windows tablet. Attaching the e355 The e355 can be used both as a standalone device or connected to an e355 Device to the e355 Frame. When a tablet is connected to e355 Frame, the payment application in the Frame tablet can utilize the e355 device to perform payment transactions.
D EVICE S ETUP Examining e355 Frame Features To remove the tablet 1 from the frame Take out the Removable Module by turning the locking screws counterclockwise and sliding the Eject Button to the right. 2 Carefully pull the tablet upwards to disengage it from the e355 Frame. 3 Place the Removable Module back by guiding the pins to the slots on the e355 Frame. 4 Turn the locking screws clockwise.
D EVICE S ETUP Examining e355 Frame Features E L N A I O T F N I E R D E I V NF O C R 22 E355 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the e355 device. Power Charging via Micro-USB to computer system or Verifone-certified power adapter: 5 V DC, 2 A E L N A I O T F N I E R D E I V NF O Temperature • Operating Temperature: -5° to 40°C (23° to 104°F) • Relative humidity: 5% to 95%; RH non-condensing External • Dimensions • Length: 131 mm • Depth: 15.7 mm Width: 71.5 mm C R I V E O I S N 6 .
S PECIFICATIONS External Dimensions E L N A I O T F N I E R D E I V NF O C R 24 E355 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 4 Maintenance The e355 device has no user-maintainable parts. Cleaning the Device To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R D E I V NF O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display.
M AINTENANCE Smart Card Reader E L N A I O T F N I E R D E I V NF O C R 26 E355 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 5 Verifone Service and Support For e355 problems, contact your local Verifone representative or service provider. For e355 product service and repair information: • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time E L N A I O T F N I E R D E I V NF O • Returning a Device for Service NOTE International – Contact your Verifone representative Before returning a e355, you must obtain an MRA number.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation NOTE • Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each e355 you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned.
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your e355 successfully. Typical examples of malfunction you may encounter while operating your e355 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the e355 display screen does not show correct or clearly readable information: • Check device power connection. • Remove and reapply power to the device. To do this, press and hold the power/reset button. • If the problem persists, contact your local Verifone service provider. Keypad Does If the keypad does not respond properly: Not Respond • Check the device display.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process • Contact your Verifone distributor or service provider. E L N A I O T F N I E R D E I V NF O C R I V E O I S N 6 .
Verifone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com e355 Installation Guide Verifone Part Number DOC087-063-EN-A, Revision A.
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Radiation Exposure Statement: This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless device employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.
Industry Canada statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
sélection de l'indicatif du pays est désactivée pour les produits commercialisés aux États-Unis et au Canada. Caution : (i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; (ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p.
