e285 Installation Guide E L N A I O T F N I E R D E I V NF O C R I V E O I S N 1 . A Verifone Part Number DOC087-513-EN-A, Revision A.
e285 Installation Guide © 2017 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS C H AP T ER 4 Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 C H AP T ER 5 Verifone Service Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up the e285. Audience Organization This guide is useful for anyone installing an e285 device. Basic descriptions of the device features are also provided. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the e285. Chapter 2, Device Setup. Explains how to set up the e285 device. It tells you how to select a location, establish power connection, and install the SIM/SAM card.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
CHAPTER 1 Device Overview This chapter provides a brief description of the e285 device. The e285 is as a standalone, wireless handheld payment device, makining it easy to process a transaction anywhere. It provides mobile payment capabilities via GPRS connectivity. The e285 is also a powerful 3G/Bluetooth/Wi-Fi solution – featuring advanced communications for fewer dropped transactions so merchants can accept payments securely, extending their point of sale opportunities.
D EVICE O VERVIEW Features and Benefits Features and Benefits The e285 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, and contactless/NFC support. Triple Radio • Performance Modern Application • Environment • The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio delivers fast, wireless payment convenience, fewer dropped transactions and flexible point-of-sale options.
CHAPTER 2 Device Setup This chapter describes the device setup procedure.
D EVICE S ETUP Usage Guidelines Usage Guidelines Use the following guidelines when using your e285. Environmental • Factors CAUTION Select a flat support surface, such as a countertop or table, to keep the device safe in between uses. • Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the device outdoors.
D EVICE S ETUP Examining e285 Device Features 3 Remove the clear protective film from the unit. CAUTION Do not use a unit that has been damaged or tampered with. The e285 comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the device.
D EVICE S ETUP Examining Connection Port Examining Connection Port • A smart card reader built into the bottom of the device to process smart card transactions. For directions on how to use a smart card, see Using the Smart Card Reader. • A magnetic card reader, built into the top part of the device for performing debit or credit card transactions. Swipe the card using the proper direction, with the magnetic stripe facing up, towards the keypad.
D EVICE S ETUP Installing the SIM card Installing the SIM card The e285 device supports the installation of a GSM SIM (Subscriber Identity Module). Use the following procedures to install a SIM card. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. To install or replace 1 the card Follow the steps in Installing the SIM card.
D EVICE S ETUP Battery Behavior (No Power Pack) • NOTE Battery Behavior (No Power Pack) Activates when the battery is left in an unused device for extended periods. • The e285 battery pack is not customer changeable and therefore should not be disconnected and removed. • Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery, the coin cell battery provides power to the security circuit.
D EVICE S ETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack After installing the battery, connect the e285 device to the provided power pack for initial charging. CAUTION Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.
D EVICE S ETUP Connecting to a Computer The battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. NOTE The e285 device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device.
D EVICE S ETUP Conducting Wireless Transactions Conducting To conduct a wireless transaction: Wireless • Ensure the device is in an optimal position for transmitting. Transactions • Using the Smart Card Reader Follow the on-screen instructions provided with your application. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.
D EVICE S ETUP Using the CTLS Reader Using the CTLS Reader The e285 supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the e285 device.
CHAPTER 4 Maintenance The e285 device has no user-maintainable parts. Cleaning the Device To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display.
CHAPTER 5 Verifone Service and Support For e285 problems, contact your local Verifone representative or service provider. For e285 product service and repair information: Returning a Device for Service NOTE • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative Before returning a e285, you must obtain an MRA number.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation NOTE • Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each e285 you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned.
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your e285 successfully. Typical examples of malfunction you may encounter while operating your e285 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Battery Does Not Charge Battery Does Not Charge NOTE Blank Display The e285 battery must initially receive a full charge to ensure proper operation. • Allow the e285 device to remain connected to the power pack for eight hours to ensure the battery receives a full charge. • Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery the coin cell battery provides power to the security circuit.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly.
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