e265G Installation Guide E L N A I O T F N I E R D E I V NF O C * R I V E SI 7 , , ,, 1 4 QZ . GH I PR S 0 ON 8 -S P 2 1 . A 5 AB C JK L TU V # 9 6 3 DE F MN O W XY Verifone Part Number DOC087-403-EN-A, Revision A.
e265G Installation Guide © 2016 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 C H AP T ER 5 Verifone Service Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Documentation .
PREFACE This guide is your primary source of information for setting up the e265G. Audience Organization This guide is useful for anyone installing an e265G device. Basic descriptions of the device features are also provided. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the e265G. Chapter 2, Device Setup. Explains how to set up the e265G device. It tells you how to select a location, establish power connection, and install the MSAM card.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
CHAPTER 1 Device Overview This chapter provides a brief description of the e265G device. This device features a monochrome display, fast processor, abundant memory, and PCI 4.0 security. The e265G device is a portable, battery-powered device designed to fit comfortably and is ideal for consumer-facing and merchant-facing retail integrated applications. It features a monochrome LCD display and a mechanical spillresistant keypad. It supports the GPRS communications technology.
D EVICE O VERVIEW Features and Benefits Features and Benefits The e265G provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, and contactless/NFC support. Exceptional Ease of • Use The lightweight, compact, stylish, and ergonomic balance allows convenient device hand-off to the consumer for PIN entry or other input.
CHAPTER 2 Device Setup This chapter describes the device setup procedure.
D EVICE S ETUP Usage Guidelines Usage Guidelines Use the following guidelines when using your e265G. Environmental • Factors Select a flat support surface, such as a countertop or table, to keep the device safe in between uses. • Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the device outdoors.
D EVICE S ETUP Examining e265G Device Features 3 Remove the clear protective film from the unit. CAUTION Do not use a unit that has been damaged or tampered with. The e265G comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the device.
D EVICE S ETUP Examining Connection Port Examining Connection Port • A Power LED located on the right side that acts as system operation state and charging indicators. • A CTLS functionality for contactless payments. For directions on how to conduct contactless transactions, see Using the CTLS Reader. • A SAM (security access module) compartment, built into the bottom of the device inside the back compartment.
D EVICE S ETUP Installing the SIM card 4 Using your fingernail, turn any of the the recessed slots located on both sides of the e265G device, to pry the back cover open. NOTE You can also use a coin, flat tip screwdriver, or the edge of a card. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW E L N A I O T F N I E R D E I V NF O Figure 4 Removing the Battery Cover 5 Remove the battery by gently pulling the plastic tab to access the SIM compartment.
D EVICE S ETUP Using the Battery Using the Battery The e265G device uses a single cell Li-ion battery. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). NOTE The e265G device will only operate when the battery is installed. Battery Features The following are features of the battery: • Single Li-ion cell.
D EVICE S ETUP Battery Behavior (No Power Pack) Battery Behavior (No Power Pack) The device shifts to power pack mode and starts up automatically when the e265G is connected to a non-battery power source, regardless of the battery charge state. Manual Startup Hold the green key down for about 4 seconds until the device displays the startup screen. NOTE The 4-second power-up delay prevents device startup if the green key is accidentally held down.
D EVICE S ETUP Charging the Battery To Connect the 1 Terminal Power Supply Insert the micro-USB plug into the micro-USB port of the e265G, as shown in the figure below. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 6 e265G Power Supply Connection 2 Plug the AC power pack into a wall outlet or powered surge protector. TIP To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
D EVICE S ETUP Connecting to a Computer Battery Life Charging and discharging the e265G battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information). WARNING Do not dispose batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites.
D EVICE S ETUP Using the Magnetic Card Reader Using the Magnetic Card Reader Use the magnetic stripe reader to perform credit and debit card transactions. To Conduct a Debit or 1 Credit card Transaction 2 Position the card with the magnetic stripe facing backwards. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device, as shown in the illustration below.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the e265 device. Power Charging via Micro-USB to computer system or Verifone-certified power adapter: 5 V DC, 2 A or 5 V DC, 1 A E L N A I O T F N I E R D E I V NF O Temperature • Operating Temperature: -5° to 40°C (23° to 104°F) • Relative humidity: 5% to 95%; RH non-condensing External • Dimensions • Length: 131 mm • Depth: 14.7 mm Width: 71.5 mm C R I V E O I S N 6 .
S PECIFICATIONS External Dimensions E L N A I O T F N I E R D E I V NF O C R 20 E265 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 4 Maintenance The e265G device has no user-maintainable parts. Cleaning the Device To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R D E I V NF O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display.
M AINTENANCE Smart Card Reader E L N A I O T F N I E R D E I V NF O C R 22 E265G INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 5 Verifone Service and Support For e265G problems, contact your local Verifone representative or service provider. For e265G product service and repair information: • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative E L N A I O T F N I E R D E I V NF O Returning a Device for Service NOTE C Before returning a e265G, you must obtain an MRA number.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/ aboutus/contact/contact_form.cfm. NOTE • Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each e265G you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s).
VERIFONE S ERVICE AND S UPPORT Battery Pack Instructions Battery Pack Instructions Dispose of the battery pack in accordance with all national, state, and local laws and regulations as regionally required. Some batteries may be recycled and may be accepted for disposal at local recycling centers. Please refer to Installing the SIM card for instructions on battery removal and insertion. CAUTION There is a risk of explosion if the battery is replaced by an incorrect type.
VERIFONE S ERVICE AND S UPPORT Battery Pack Instructions E L N A I O T F N I E R D E I V NF O C R 26 E265 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your e265G successfully. Typical examples of malfunction you may encounter while operating your e265G and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Battery Does Not Charge Battery Does Not Charge NOTE The e265G battery must initially receive a full charge to ensure proper operation. • Allow the e265G device to remain connected to the power pack for eight hours to ensure the battery receives a full charge. • Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery the coin cell battery provides power to the security circuit.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly.
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Verifone, Inc. 1-800-Verifone www.verifone.
