e265 Installation Guide E L N A I O T F N I E R D E I V NF O C R I V E O I S N 2 . A Verifone Part Number DOC087-303-EN-A, Revision A.
e265 Installation Guide © 2015 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS C H AP T ER 6 Troubleshooting Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Guidelines Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 25 Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up the e265. Audience Organization This guide is useful for anyone installing an e265 device. Basic descriptions of the device features are also provided. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the e265. Chapter 2, Device Setup. Explains how to set up the e265 device. It tells you how to select a location, establish power connection, and install the MSAM card.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
CHAPTER 1 Device Overview This chapter provides a brief description of the e265. The e265 connects with various tablet devices for the next generation of PAYware Mobile enterprise. It supports the use of the SPP standard to connect between the e265 and tablet. E L N A I O T F N I E R D E I V NF O Some of the e265’s key features include: a fast processor, large memory, the latest PCI 4.0 security, mechanical keypad, integrated contactless and NFCready, in a small most versatile form factor.
D EVICE O VERVIEW Features and Benefits Features and Benefits The e265 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, colored display, and contactless/NFC support. Exceptional Ease of • Use The lightweight, compact, stylish, and ergonomic balance allows convenient device hand-off to the consumer for PIN entry or other input.
CHAPTER 2 Device Setup This chapter describes the device setup procedure. You will learn about: • Usage Guidelines • Unpacking the Shipping Carton • Examining e265 Device Features • Installing/Replacing an MSAM Card • Manually Starting and Resetting the e265 • Connecting the e265 to a Power Source or a Host Computer • Color Behavior • Using the Smart Card Reader • Using the Magnetic Stripe Reader • Using the CTLS Reader E L N A I O T F N I E R D E I V NF O C R I V E O I S N 6 .
D EVICE S ETUP Usage Guidelines Usage Guidelines Use the following guidelines when using your e265. Environmental • Factors Select a flat support surface, such as a countertop or table, to keep the device safe in between uses. • Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the device outdoors.
D EVICE S ETUP Examining e265 Device Features 3 Remove the clear protective film from the unit. CAUTION Do not use a unit that has been damaged or tampered with. The e265 comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the device.
D EVICE S ETUP Examining e265 Device Features • A Micro-USB port located on the right side for data connection and power charging. You can also use this connect the e265 to a computer using a standard USB to Micro-USB cable (VPN CBL000-049-01-A). (See Connecting the e265 to a Power Source or a Host Computer) • Two types of keys on the mechanical keypad: a A 12-key keypad b Three color-coded function keys below the keypad CAUTION Do NOT paste anything on the keypad surface to avoid malfunction.
D EVICE S ETUP Examining e265 Device Features • NOTE An MSAM (Micromodule-Size Security Access Module) Compartment to support stored-value card programs or other merchant card requirements. (See Installing/Replacing an MSAM Card) The MSAM compartment is located inside the battery compartment. Remove the battery to display the access the compartment. Installing/Replacing When you first receive your e265, you may need to install an MSAM card or you an MSAM Card may need to replace an old card.
D EVICE S ETUP Examining e265 Device Features 5 Insert the MSAM card with the gold contacts facing up. Make sure that the MSAM card is fully inserted to be able to re-insert the battery. NOTE The MSAM slot has a spring-loading mechanism. To remove an MSAM card from the slot, simply press the card into the slot and then release to eject the card. 6 Re-insert the battery by aligning the gold contacts in the battery with the pins on the e265 device.
D EVICE S ETUP Examining e265 Device Features Connecting the e265 Plug the wall-mount charger to an external power source and connect it to the to a Power Source e265 to charge the device. You can also connect the e265 to a computer to or a Host Computer synchronize data and/or charge the device. NOTE Charge the e265 device for eight hours before initial use. To Connect the e265 1 to a Wall-mount Charger Plug the Verifone-certified wall-mount charger into a wall outlet or powered surge protector.
D EVICE S ETUP Examining e265 Device Features To Connect the e265 1 to a Host Computer via Micro-USB 2 Connect the Micro-USB cable into the port located on the side of the e265. Connect the other end of the Micro-USB cable into the host computer’s USB port. E L N A I O T F N I E R D E I V NF O Figure 8 Connecting the e265 to a Host Computer Color Behavior The following table shows the behavior of the LEDs during various system power states.
D EVICE S ETUP Examining e265 Device Features Using the Smart The smart card transaction procedure may vary from one application to another. Card Reader Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position the smart card with the contacts facing in the same direction as the keypad. 2 Insert the card into the reader slot in a smooth, continuous motion until it seats firmly.
D EVICE S ETUP Examining e265 Device Features Using the CTLS The e265 supports contactless credit or debit card transactions. To perform a Reader contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD with a CTLS symbol. E L N A I O T F N I E R D E I V NF O Figure 11 Using the CTLS Reader C R 18 E265 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the e265 device. Power Charging via Micro-USB to computer system or Verifone-certified power adapter: 5 V DC, 2 A E L N A I O T F N I E R D E I V NF O Temperature • Operating Temperature: -5° to 40°C (23° to 104°F) • Relative humidity: 5% to 95%; RH non-condensing External • Dimensions • Length: 130 mm • Depth: 14.5 mm Width: 71 mm C R I V E O I S N 6 .
S PECIFICATIONS External Dimensions E L N A I O T F N I E R D E I V NF O C R 20 E265 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 4 Maintenance The e265 device has no user-maintainable parts. Cleaning the Device To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R D E I V NF O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display.
M AINTENANCE Smart Card Reader E L N A I O T F N I E R D E I V NF O C R 22 E265 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 5 Verifone Service and Support For e265 problems, contact your local Verifone representative or service provider. For e265 product service and repair information: • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time E L N A I O T F N I E R D E I V NF O • Returning a Device for Service NOTE International – Contact your Verifone representative Before returning a e265, you must obtain an MRA number.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation NOTE • Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each e265 you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned.
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your e265 successfully. Typical examples of malfunction you may encounter while operating your e265 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the e265 display screen does not show correct or clearly readable information: • Check device power connection. • Remove and reapply power to the device. To do this, press and hold the power/reset button. • If the problem persists, contact your local Verifone service provider. Keypad Does If the keypad does not respond properly: Not Respond • Check the device display.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process E L N A I O T F N I E R D E I V NF O C R I V E O I S N 6 .
Verifone, Inc. 1-800-Verifone www.verifone.com e265 Installation Guide Verifone Part Number DOC087-303-EN-A, Revision A.