Verifone Carbon Installation Guide C E L N A I O T F I N E R E D I V NF O R I V E O I S N 2 . A Verifone Part Number DOC179-003-EN-A, Revision A.
Verifone Carbon Installation Guide © 2016 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS C H AP T ER 4 Maintenance and Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Cleaning Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 C H AP T ER 5 Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the Verifone Carbon. Audience Organization This guide describes the card reader’s features, and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms.
P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions PTS PIN Transaction Security QVGA Quarter Video Graphics Array RJ45 Registered Jack 45 modular connector SAM Secure Access Module SC Smart card SCR Smart card reader SD Secure Digital SDA Static Data Authentication SDHC Secure Digital High Capacity SIM Subscriber Identity Module SMA SubMiniature version A connector TFT Thin-film transistor TLS Transport Layer Security UI User interfa
P REFACE Conventions and Acronyms R 8 I V E VERIFONE CARBON INSTALLATION GUIDE S N O I 2 .
CHAPTER 1 Device Overview This chapter provides a brief description of the Verifone Carbon system, a modular merchant- and consumer-facing device, enabling use as a handheld or stand-mounted payment solution. Features and Benefits NOTE Verifone Carbon provides magnetic-stripe card reader (MSR), smart card (SC) and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT capacitive touch panel LCD screen, integrated with a 10 or 8 inch (25.4 or 20.32 cm) tablet.
D EVICE O VERVIEW Features and Benefits • • Security • • 8 or 10-inch color TFT display capacitive touch panel LCD (1280 x 800) • Barcode scanning enabled for front and rear cameras • Provides power and data to Verifone Carbon unit • WiFi and Bluetooth enabled • Integrated external speaker • Optional 3G or 4G Printer Stand: • USB 2.
D EVICE O VERVIEW Features and Benefits • The Verifone Carbon ensures uncompromising reliability from Verifone, the worldwide leader in e-payment. True Multi- • Application Capability The Verifone Carbon offers 4 GB and 512 MB of dynamic memory allocation for the operating system, which supports multiple applications on a single terminal. • The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes.
D EVICE O VERVIEW Features and Benefits R 12 I V E VERIFONE CARBON INSTALLATION GUIDE S N O I 2 .
CHAPTER 2 Setup This chapter describes the setup procedures for the Verifone Carbon terminal, under the following sections: Selecting Unit Location • Selecting Unit Location • Unpacking the Shipping Carton • Examining the Unit’s Features • Establishing Communication • Loading a Paper Roll in the Printer • Installing or Replacing MSAM Cards • Connecting Optional Devices • Connecting the Terminal Power Pack • Using the Smart Card Reader 2 .
S ETUP Unpacking the Shipping Carton • Do not use the unit outdoors. CAUTION The Verifone Carbon is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • Avoid using the Verifone Carbon during electrical storms. Place the Verifone Carbon 10 cm away from metallic objects to avoid interference with the CTLS field.
S ETUP Periodic Inspection Refer to Accessories and Documentation for more information about the device’s related accessories. NOTE Verifone ships variants of the Verifone Carbon for different markets. Your unit may have different accessories described in this section. 3 Remove all plastic wrapping from the terminal and other components. 4 Remove the clear protective film from the displays. 5 Save the shipping carton and packing material for future repacking or moving of the device.
S ETUP Examining the Unit’s Features Examining the Unit’s Features Before you continue the installation process, review the features of the device (see Figure 1). Figure 1 Verifone Carbon Mounted on Printer Stand 2 . A Verifone Carbon The Verifone Carbon terminal presents the following: Features • A touchscreen LCD display. The upper left edge of the screen acts as the N O I tapping area for contactless transactions.
S ETUP Examining the Unit’s Features Connection Ports Turn the printer stand upside down to view the connection ports. The ports provide communications, peripheral device connections, and power supply. Figure 2 shows the power, communications and connection ports for the Verifone Carbon printer stand. Figure 2 WARNING 2 . A Power and Communication Ports N O I to the power supply until all peripherals are attached.
S ETUP Examining the Unit’s Features • Computers • ECRs • Check readers • CTLS readers • Biometric readers • Barcode readers • Keyboards Telco Port • Telephone line with 56K modem The MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongles (VPN CBL420-002-01-A and CBL420-002-02-A) support the following: • PIN Pads • Computers • ECRs • Check readers • CTLS readers • • • NOTE N O I Biometric readers S I BarcodeV E readers 2 .
S ETUP Establishing Communication Establishing Communication You can connect the Verifone Carbon Printer Stand to your network using an ethernet cable. You can also connect using the Wi-Fi option on the Verifone Carbon. Connecting by Connect the ethernet cable to the ETH port on the printer stand, then route it Ethernet Cable directly to a network jack (see Figure 3). This is a direct connection to your network.
S ETUP Loading a Paper Roll in the Printer To install a paper roll 1 Press the printer door button. See Figure 4). Figure 4 Opening the Printer Door 2 Remove any partial roll of paper in the tray. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. 4 Hold the roll so the paper feeds from the bottom of the roll. 2 . A 5 Gently drop the paper roll into the printer tray.
S ETUP Installing or Replacing MSAM Cards 7 Close the printer door by swinging upward until the door clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 6). Figure 6 Closing Printer Door NOTE 2 . A For paper ordering information, refer to Accessories and Documentation.
S ETUP Installing or Replacing MSAM Cards 3 Hook your finger on the latch and lift the cover to access the MSAM card slot. Figure 7 Opening the MSAM Cover 4 Remove any previously installed MSAM cards from the cardholder. 2 . A 5 Install an MSAM card by carefully sliding it into the slot until it is fully inserted.
S ETUP Connecting Optional Devices 6 Swing the MSAM cover down to secure it in place. Figure 9 Connecting Optional Devices Closing MSAM Cover The Verifone Carbon device supports some peripheral devices designed for use with electronic point-of-sale terminals. N O I 2 . A CAUTION Before connecting any peripheral device, remove the power plug from the I V E S terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s).
S ETUP Connecting the Terminal Power Pack Contact your Verifone representative or visit the online store at www.store.verifone.com for information on these devices. Connecting ECRs to The Verifone Carbon supports electronic cash registers (ECRs). the Verifone Carbon The following illustration shows how to make a peripheral connection to the MultiCommunication port using the MOD 10 RS-232 + USB Multi-Communication dongle (VPN CBL420-002-01-A) Figure 10 Connecting the Terminal Power Pack N O I 2 .
S ETUP Connecting the Terminal Power Pack 2 Insert the round barrel connector (see A in Figure 11) into the power port. Figure 11 Power Connection 3 Connect the power adapter to the power brick (see B in Figure 11). 2 . A 4 Plug the AC power pack into a wall outlet or powered surge protector.
S ETUP Using the Smart Card Reader Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 12). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
S ETUP Using the Contactless Reader 2 To ensure a proper read of the magnetic stripe, swipe the card smoothly through the reader in one direction (either to the left or to the right), as shown in Figure 13. Figure 13 Using the Magnetic Card Reader 3 Check the screen for confirmation of a successful transaction. Using the Contactless Reader Verifone Carbon provides a third alternative to paying for goods and services: CTLS. To perform a CTLS 1 transaction N O I 2 .
S ETUP Using the Contactless Reader R 28 I V E VERIFONE CARBON INSTALLATION GUIDE S N O I 2 .
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Verifone Carbon system. Technical Specifications Refer to the following information on the power, weight, temperature, memory, ports and other technical details about your Verifone Carbon system. Swordfish Unit Power Requirements • Input power rating: 5 V DC, 2.2 A. • External universal-input 100-240 V AC, 0.5 A power supply, compliant with Energy Efficiency. Temperature N O I 2 .
S PECIFICATIONS Technical Specifications • ID-000 format Communication • WiFi • Bluetooth Display • 5-inch capacitive touch screen LCD (854 x 480) • Software controllable back-light Tablet Unit Power Requirements • Input power rating: 11.6 V DC, 1.55 A. • External universal-input 18 W power supply, compliant with Energy Efficiency.
S PECIFICATIONS Technical Specifications Temperature • Operating Environment: 0°C to +50 °C (32 °F to 122 °F) • Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F) • Relative humidity: 5% to 90% RH non-condensing Communication • WiFi • Ethernet • • Speed 10 Base-T /100 Base-TX • Compliant with IEEE802.3 LAN networks. Dial modem • • • USB • Four USB2.
S PECIFICATIONS Technical Specifications Communication • WiFi • Ethernet • • Speed 10 Base-T /100 Base-TX • Compliant with IEEE802.3 LAN networks. Dial modem • • • USB • Four USB2.0 high speed slots • Supports 5 V, 500 mA to external USB device • One micro USB type AB host port (OS downloads) Multi-Communication port • • V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps. Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle.
CHAPTER 4 Maintenance and Cleaning Your Verifone Carbon should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. C • Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics. • Do not store the device in cold areas.
M AINTENANCE AND C LEANING Additional Safety Information C E L N A I O T F I N E R E D I V NF O R 34 VERIFONE CARBON INSTALLATION GUIDE I V E O I S N 2 .
CHAPTER 5 Service and Support For Verifone Carbon problems, contact your local Verifone representative or service provider. For device product service and repair information: USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your Verifone representative. E L N A I O T F I N E R E D I V NF O Service Returns NOTE C • Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Service Returns • Serial number (S/N xxx-xxx-xxx). MODEL AND SERIAL NUMBERS C E L N A I O T F I N E R E D I V NF O 2 . A MODEL AND SERIAL NUMBERS ON I Figure 15 Information I SLabels on Verifone Carbon and Printer Stand V 2 Within the United EStates, call Verifone toll-free at 1-800-834-4366. R 3 Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., eastern time.
S ERVICE AND S UPPORT Accessories and Documentation • NOTE You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items: • E L N A I O T F I N E R E D I V NF O Accessories and Documentation C Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories and Documentation Documentation C VPN DOC420-001-EN Verifone Carbon Certifications and Regulations Sheet VPN DOC420-002-EN Verifone Carbon Quick Installation Guide VPN DOC420-004-EN Verifone Carbon Reference Guide VPN DOC179-005-EN Verifone Carbon Printer Stand Certifications and Regulations Sheet VPN DOC420-008-EN Verifone Carbon Security Policy E L N A I O T F I N E R E D I V NF O R 38 VERIFONE CARBON INSTALLATION GUIDE I V E O I S N 2 .
CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a Verifone Carbon device and recommends appropriate corrective actions. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. E L N A I O T F I N E R E D I V NF O NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts.
TROUBLESHOOTING G UIDELINES Printer Paper Jam • If your terminal shares the same network as your Internet, check that the Internet connection is working. • If you are using a Wi-Fi connection, the terminal may be out of the Wi-Fi range. If possible, move the terminal closer to the Wi-Fi router. • If your establishment uses the same modem or router to connect to a PC, you should attempt to visit a web site to verify that the router or modem is working properly.
TROUBLESHOOTING G UIDELINES Peripheral Device Does Not Work Peripheral If any peripheral device (PIN pad or smart card reader) does not work properly: Device Does Not • Check the power cord connection to the peripheral device. Work Transactions Fail To Process • Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. • The cable connecting the optional device to the terminal serial port may be defective.
TROUBLESHOOTING G UIDELINES Printer Does Not Print • If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local Verifone representative for assistance. Printer Does Not If the printer does not work properly: Print • Check terminal power connection.
TROUBLESHOOTING G UIDELINES Printer Blade Jams or Printer Door Can’t be Closed Printer Blade Jams or Printer Door Can’t be Closed If the printer blade won’t retract or you can’t shut the printer door, exercise caution in resolving these issues. PRINTER BLADE JAMMED IN CUTTING POSITION E L N A I O T F I N E R E D I V NF O PRINTER BLADE RETRACTED IN NORMAL POSITION C Figure 16 2 . A Jammed Printer Blade vs Retracted Blade ON I procedures in this section to retract I S the blade.
TROUBLESHOOTING G UIDELINES Printer Blade Jams or Printer Door Can’t be Closed Use the following steps to return the printer blade back to its retracted position and close the printer door: • Push the Printer Door Release button, as shown in the following illustration: E L N A I O T F I N E R E D I V NF O Figure 17 C Printer Door Release Button • When the printer blade does not return to its retracted position at once, press the button again (without closing the printer door).
CHAPTER 7 Port Pinouts Verifone Carbon Port Pinout Definitions This section contains port pinout information for the Verifone Carbon and Printer Stand.
P ORT P INOUTS Verifone Carbon Port Pinout Definitions USB Mini-B Pinout Connector 1 5 Receptacle PIN Function Description 1 5V0 5 V USB Power 2 DATA- USB Device Signal - 3 DATA+ USB Device Signal + GND USB Ground 4 5 5 1 Plug NOTE C E L N A I O T F I N E R E D I V NF E O This USB Mini-B port is part of the RS-232 + Mini-USB Multi-Communication dongle (VPN CBL420-002-02-A).
APPENDIX A Caution and Warning Messages Verifone Carbon Caution and Warning Messages Table 3 Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations.
C AUTION AND WARNING M ESSAGES Verifone Carbon Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page Caution Setup page 21 To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. Pour éviter que le couvercle du rouleau de papier d'endommager le rouleau d'impression, toujours appuyez doucement sur le capot de protection de l'imprimante pour le fermer.
C AUTION AND WARNING M ESSAGES Verifone Carbon Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page 25 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Ne pas brancher le bloc d'alimentation à une prise extérieure ou exploiter le terminal à l'extérieur.
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Verifone, Inc. 1-800-Verifone www.verifone.com R I V E Verifone Carbon Installation Guide Verifone Part Number DOC179-003-EN-A, Revision A.2 S N O I 2 .
