C680 3G Installation Guide Verifone Part Number DOC268-063-EN-A, Revision A
C680 Installation Guide © 2015 Verifone, Inc. All rights reserved. No part of the con tents of this document may be reproduced or transmitte d in any form witho ut the written permission of Verifone, Inc. The information contained in this document is subj ect to chan ge without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . .
C ONTENTS CHAPTER 3 Specifications and Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Maintenance Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the C680 terminal. Audience Organization This guide is useful for anyone installing and configuring a C680 terminal. Basic descriptions of the terminal features are also provided. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the terminal. Chapter 2, Setup. Explains how to set up and install the terminal.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Table Conventions 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
P REFACE Conventions and Acronyms Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
P REFACE Conventions and Acronyms 8 C680 INSTALLATION GUIDE
CHAPTER 1 Terminal Overview C680 features a color screen display, fast processor, abundant memory, and PCI 4.0 security. It is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a 3.5” TFT LCD display and spill-resistant keypad. It supports the GPRS or 3G communications technology. Figure 1 NOTE C680 Terminal Verifone ships variants of this terminal for different markets. Your terminal may have a different configuration.
TERMINAL O VERVIEW Features and Benefits Features and Benefits This terminal provides the right combination of features and functions including a triple-track magnetic stripe card reader, smart card reader, color screen display, and a quiet yet fast internal thermal printer (ITP). Exceptional Ease of • Use • 3.5” TFT LCD display for boundless application possibilities and easy readability under various lighting conditions. • keypad provides tactile response to simplify usage and minimize finger slips.
CHAPTER 2 Setup This chapter describes the terminal setup procedures for: Terminal Location • Terminal Location • Inside the Shipping Carton • Terminal Features • Installing the SIM/SAM/Micro-SD Cards • Connection Ports • Installing the Paper Roll • Power Supply • Using the Battery • Battery Behavior (No Power Pack) • Charging the Battery • Conducting Smart Card Transactions • Using the Magnetic Card Reader • Conducting a Contactless Transaction Use the following guidelines when
S ETUP Inside the Shipping Carton Electrical • Considerations • Avoid using the unit during electrical storms. • Do not use near water or in moist conditions. • Disconnect the device from its POS terminal before cleaning. WARNING Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
S ETUP Terminal Features 2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen. 4 Save the shipping carton and packing material for future repacking or moving the terminal. CAUTION Do not a unit that has been damaged or tampered with. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone representative or service provider immediately.
S ETUP Installing the SIM/SAM/Micro-SD Cards Installing the SIM/SAM/MicroSD Cards • An internal thermal printer at the top front of the terminal. • A smart card reader, built into the bottom of the terminal. An icon indicates the proper card position and insertion point. • A SAM (Security Access Module) compartment, built into the bottom of the terminal inside the back compartment.
S ETUP Installing the SIM/SAM/Micro-SD Cards 6 With the gold contacts facing down, insert the SIM/SAM card into the cardholder. LOCK OPEN Figure 6 SIM/SAM Card Installation For micro-SD card, slide down the card slot cover to open. Insert the SD card facing down and slide back the slot cover to lock. PE O N PE O N LO C K K C LO LOCK OPEN Figure 7 SD Card Installation 7 Return the card card slot cover. 8 Return the battery pack to its original position.
S ETUP Connection Ports Connection Ports The terminal has one primary micro-USB port on the side used for power and download. There is another micro-USB connector USB Host located at the back of the terminal for peripheral connection. Powered RS-232 is supported via RJ11 for modem connection, and via a 4-pin connector debug and OS download.
S ETUP Installing the Paper Roll Powered RS-232/4- The powered RS-232/4-pin connector on the back of the terminal is mainly Pin Connection designed for 1D/2D barcode scanner. Powered RS-232/ Similar to 4-pin connection, powered RS-232/RJ11 connector on the back of the RJ11 Connection terminal is designed for 1D/2D barcode scanner. Installing the Paper Roll A fast, quiet thermal printer is built into the terminal.
S ETUP Power Supply 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. CAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it. 9 Tear the paper off against the serrated plastic strip in the printer.
S ETUP Battery Behavior (No Power Pack) Battery Features The following are features of the battery: NOTE Battery Behavior (No Power Pack) • Single cell Li-ion 2450 mAH battery pack. • A safety circuit that: • Prevents cell damage from overcharge, over-discharge, or overheating. • Activates when the battery is left in an unused terminal for extended periods. • C680 battery pack (PN BPK260-001-01-A) not customer changeable and therefore should not be disconnected and removed.
S ETUP Charging the Battery Manual Shutdown Hold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. Keep holding the red key until the C680 terminal shuts down. NOTE Charging the Battery NOTE • The 4-second shutdown delay that prevents terminal shutdown if the red key is accidentally held down. The time required to hold the red key down to shut down the terminal is configurable (for more information, see the C680 Reference Guide – VPN VPN DOC269-004-EN).
S ETUP Using the Magnetic Card Reader 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is complete. CAUTION Using the Magnetic Card Reader Do not remove the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. The C680 terminal supports credit/debit card transactions.
S ETUP Periodic Inspection To Conduct a 1 Contactless Transaction Gently tap the card onto or hold the card (within 4 cm) against the surface of the display. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Periodic Inspection NOTE 22 C680 INSTALLATION GUIDE Periodically inspect the terminal for possible tampering. Signs of tampering include: • Wires protruding out of the device.
CHAPTER 3 Specifications and Maintenance This chapter discusses power requirements, dimensions, other specifications of the terminal, and maintenance. Power Pack 5 VDC 2.2 A (11W), compliant with ERP/EUP Stage 2. a Input rated: 100-240 VAC, 50/60 Hz b Output rated: 5 VDC 2.
S PECIFICATIONS AND M AINTENANCE Maintenance Terminal Contacts Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the battery stay clean and unbent. CAUTION Avoid touching the contacts of the battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
CHAPTER 4 Verifone Service and Support For terminal problems, contact your local Verifone representative or service provider. For product service and repair information: Returning a Terminal for Service NOTE • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative Before returning a terminal or base to Verifone, you must obtain an MRA number.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation NOTE • Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each terminal you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation Documentation C680 Certifications and Regulations Sheet DOC268-061-EN C680 Quick Installation Guide DOC268-062-EN C680 Reference Guide DOC268-064-EN Verix eVo Volume I: Operating System Programming Manual DOC00301 Verix eVo Volume II: Operating System and Communications Programmers Manual DOC00302 C680 INSTALLATION GUIDE 27
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation 28 C680 INSTALLATION GUIDE
CHAPTER 5 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and successfully configure the device. Typical examples of malfunction you may encounter while operating the device and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Battery Does Not Charge Battery Does Not Charge Blank Display The terminal’s battery must initially receive a full charge to ensure proper operation. • Allow the terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge. • Li-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or battery the coin cell battery provides power to the security circuit.
TROUBLESHOOTING G UIDELINES Printer Paper Jam • If the problem persists, contact your Verifone distributor or service provider. Printer Paper If paper jams inside the printer: Jam • Press the button at the bottom of the terminal to unlatch the paper roll cover, then open the cover. WARNING • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install a roll of printer paper, as described in Installing the Paper Roll.
TROUBLESHOOTING G UIDELINES Transactions Fail to Process • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Contact your Verifone distributor or service provider. • If the manual transaction does not work, proceed to Check the Signal Strength. Check the Signal Strength • On-screen signal-strength indicator displays at least one bar to indicate connectivity to radio network. • Ensure that the radio has been activated by your service provider. .
FCC Regulations: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.
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