Conferencing Systems Escort/Cruiser Desktop Systems Installation and Setup Guide DOC01062 Rev. 5.0 10.
© 2001, 2003, 2004 VCON Ltd. All Rights Reserved. Information in this document is subject to change without notice. No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical - for any purpose without written permission from VCON Ltd. MeetingPoint is a registered trademark of VCON, Inc., in the United States. VCON and Media Xchange Manager are trademarks of VCON Ltd.
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Safety Notice The VCON system card should only be connected to and operated in SELV (Safety Extra Low Voltage) computers. The VCON system card should only be connected to computers that have a limited power source according to section 2.11 of the EN 60950 Safety Standard or to a computer that has a fire enclosure according to paragraph 4.4.6-4.4.8 of the EN 60950 Safety Standard. After being connected to the computer, only the external connectors should be accessible to users.
For Users in Canada NOTICE: The Industry Canada Label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Pour les utilisateurs au Canada AVIS: L’étiquette d’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
About this Installation and Setup Guide This Installation and Setup guide explains how to set up the VCON Desktop systems. The following chapter summary briefly describes this guide’s contents: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendix A Welcome to VCON Videoconferencing Introduction to this Installation and Setup Guide System Installation and Connections Procedures for installing the system card and connecting the standard system equipment to your computer.
VCON Technical Support This Installation and Setup Guide was designed to help you prepare your videoconferencing system easily so that you can enjoy its many features. IIf a situation occurs that is not covered by the supplied documentation, contact your local VCON distributor, and request assistance from their VCON-trained technical support department. Please describe the problem, device, and PC operating system (if applicable), and any other relevant details.
Table of Contents TABLE OF CONTENTS Limited Warranty ..............................................................................................ii Modifications................................................................................................... iii Safety Notice ....................................................................................................iv For Users in Canada ..........................................................................................
Table of Contents 4 Troubleshooting................................................................................ 43 A Connecting Optional Accessories .................................................. 47 A.1 Connecting a Second Desktop Camera .................................................. 48 A.2 Connecting a VCR.................................................................................. 49 A.3 Connecting a Document Camera............................................................ 51 A.
1 WELCOME TO VCON VIDEOCONFERENCING Congratulations on your entry into the rapidly growing world of desktop videoconferencing! VCON’s desktop video meeting systems are sophisticated, yet friendly. They give you high video quality and powerful videoconferencing capabilities over an enterprise’s Internet Protocol (IP) local-area (LAN), wide-area networks (WAN) and Integrated Subscriber Digital Networks (ISDN). VCON systems meet all the technical requirements prescribed in the H.323 and H.
Chapter 1 Welcome to VCON Videoconferencing 1.1 Desktop System Components All the components required for connecting and installing the Desktop Video Meeting system are supplied along with comprehensive documentation and powerful software to make your video meetings productive and enjoyable.
Chapter 1 Welcome to VCON Videoconferencing Escort Cruiser 150 Front Panel Views VCON Desktop Systems Installation and Setup Guide Cruiser 384 3
Chapter 1 Welcome to VCON Videoconferencing Desktop Camera The desktop camera is handy for both an office environment and for portable use. It provides color video and includes a built-in microphone, focus, contrast, and other controls for adjusting the image manually.
Chapter 1 Welcome to VCON Videoconferencing MeetingPoint Setup CD-ROM The CD-ROM in the original VCON Desktop Video Meeting system package contains VCON’s conferencing application and online guides for setting up and operating your system. The CD-ROM includes: • • • MeetingPoint 4.6 or higher Microsoft Internet Explorer 5.
2 SYSTEM INSTALLATION AND CONNECTIONS The VCON Desktop Video Meeting system installation includes the following stages: T Checking the items included in the shipping package T Verifying that your computer equipment matches the minimum requirements T Connecting the supplied equipment (for connection procedures of optional accessories, see Appendix A, “Connecting Optional Accessories”). 2.
Chapter 2 System Installation and Connections Item Escort Cruiser 150 Cruiser 384 Polycom SoundPoint PC 2-way speaker Opt Opt Opt External Tabletop/Desktop Microphone N/A N/A Opt Legend: - Standard, Opt – Option, N/A – Not applicable. 2.
Chapter 2 System Installation and Connections 2.3 Desktop Systems Equipment Installation This section describes how to connect the standard components of the VCON Desktop Video Meeting system. The following table lists the appropriate equipment installation procedures for each VCON desktop system and the page number on which you will find the procedure. Except for the first procedure, “Installing the Videoconferencing Card” you can perform the connections in any order that’s convenient.
Chapter 2 System Installation and Connections Installing the Videoconferencing Card The first procedure in the installation of the VCON Desktop Video Meeting system is the insertion of the system card into a free PCI slot (Cruiser 384 requires the space of two adjacent slots) in the computer. DANGER Before installing the videoconferencing card, turn off the computer and all attached equipment. Disconnect them from the power supply. ³ To install the videoconferencing card 1. Remove the computer’s cover.
Chapter 2 System Installation and Connections Connecting the ISDN Line (Cruiser 150/384) The Cruiser 150 supports connection over one ISDN line, through a Basic Rate Interface (BRI) or two B-channels. If your card is a Cruiser 384, you can connect up to three ISDN lines (3-BRI or six B-channels). ³ To connect the videoconferencing card to an ISDN line Cruiser 150 Cruiser 384 T Connect an ISDN cable to the ISDN connector on the videoconferencing card’s panel.
Chapter 2 System Installation and Connections Connecting the Main Desktop Camera As standard equipment, a desktop camera is provided with the VCON Desktop Video Meeting system. CAUTION Make sure that the camera is turned off. ³ To connect the main desktop camera to the Desktop Video Meeting system T Connect the camera’s mini-DIN cable connector to the CAM1 connector (for Cruiser 384, Desktop Camera) on the system card panel.
Chapter 2 System Installation and Connections Connecting the Telephone Handset (Escort, Cruiser 150) The Escort and Cruiser 150 support the use of a telephone handset as an audio source. ³ To connect the handset to the Desktop Video Meeting system T Connect the supplied handset or earpiece (optional) to the Handset connector on the system card panel.
Chapter 2 System Installation and Connections Connecting Multimedia Speakers Multimedia speakers are supplied as standard equipment with Cruiser 384 systems. They may be provided as optional equipment with other VCON Desktop Videoconferencing systems. ³ To connect multimedia speakers to the Desktop Video Meeting system T Connect the speakers to the SPKRS connector on the system card’s panel.
3 MEETINGPOINT SETUP After you finish installing the VCON Desktop Video Meeting system and accessories, install and set up the MeetingPoint software application. The MeetingPoint setup stages include: T Verifying that your computer equipment matches the minimum requirements (see “Minimum System Requirements” on page 8). T Uninstalling any previous version of MeetingPoint T Installing the new version of MeetingPoint T Setting up the MeetingPoint configuration. 3.
Chapter 3 MeetingPoint Setup T If the previous version is MeetingPoint 3.0 or later 1. In the Windows desktop, click Start, point to Settings and then click Control Panel. The Control Panel window appears. Windows Control Panel 2. Double-click Add/Remove Programs. The Add/Remove Programs Properties dialog box appears.
Chapter 3 MeetingPoint Setup 3. Click VCON Meeting Point x.x and then click Add/Remove. The MeetingPoint Uninstall Wizard opens. 4. Perform the instructions on the screen. When the Uninstall process is complete, restart the computer. 3.2 Installing MeetingPoint To communicate using MeetingPoint, TCP/IP protocol components must be installed on your computer. If necessary, install them before installing MeetingPoint. Consult with your system administrator.
Chapter 3 MeetingPoint Setup MeetingPoint Installation Utility Window 3. Click Install MeetingPoint to start the MeetingPoint installation process. If it’s not already in your computer, Microsoft NetMeeting will also be installed. A message then asks if your system will register to a VCON Media Xchange Manager™ (MXM) system. If your system is managed by an MXM, telephony exchange functions such as Call Forwarding, Call Pickup, Call Transfer and Ad-hoc Conferencing are available.
Chapter 3 MeetingPoint Setup 4. Click Yes or No, accordingly, to continue. If asked if you are sure if you want MXM management, click Yes again to install an MXM-managed version. If your computer requires, Setup installs Microsoft Direct-X drivers and then Microsoft NetMeeting™ (version 3.01 for Escort users or 2.1 for Cruiser users). The Welcome screen appears.
Chapter 3 MeetingPoint Setup 5. Click Next. The User Information dialog box appears. User Information Dialog Box 6. Type your Name and Company name. The product’s license number appears automatically in the Serial box. Click Next. The Software License Agreement appears.
Chapter 3 MeetingPoint Setup 7. Read the terms and conditions in the software license agreement carefully. — To accept the terms and conditions in the license agreement, click Yes to continue the installation. The Language Options dialog box appears. — To reject the terms, click No. The installation process ends.
Chapter 3 MeetingPoint Setup 8. Choose the language of your MeetingPoint application. Click Next. The Choose Destination Location dialog box appears. Choose Destination Location Dialog Box 9. The MeetingPoint program will be installed to the default folder. If you want to install MeetingPoint in a different folder, click Browse. In the Choose folder dialog box, select a different location and click OK. The Start Copying Files dialog box appears.
Chapter 3 MeetingPoint Setup 10. In the Start Copying Files dialog box, check and confirm your settings. — To change any incorrect settings, click Back as many times as necessary to open the appropriate dialog box. — Otherwise, click Next to continue. The installation program copies the MeetingPoint files to the destination folder on the hard disk. The progress of the installation is shown.
Chapter 3 MeetingPoint Setup At the end of the installation, the Setup Complete dialog box appears. Setup Complete Dialog Box 11. To start MeetingPoint for the first time, you must restart the computer. Select Yes if you want to restart the computer now or select No if you want to continue with another activity and restart the computer later. Click Finish to implement your selection and close the Installation program.
Chapter 3 MeetingPoint Setup Starting and Exiting MeetingPoint® 3.3 MeetingPoint’s Start procedure varies, depending on whether or not your system will be in a videoconferencing network managed by a VCON Media Xchange Manager™ (MXM). System Managed by MXM ³ To start MeetingPoint 1. In the Windows Desktop, click the VCON MeetingPoint icon. The Login dialog box appears. Initial Login to MXM 2.
Chapter 3 MeetingPoint Setup If you are running MeetingPoint for the first time after installation (or logging into a different MXM), the Configuration Wizard setup program appears. This program asks you to enter the information required to run MeetingPoint from your specific location. For the complete standard setup procedure, see “Setting Up The MeetingPoint Configuration” on page 28. MeetingPoint’s default properties are suitable for most video meeting requirements.
Chapter 3 MeetingPoint Setup Stand-alone System ³ To start MeetingPoint 1. In the Windows Desktop, click the VCON MeetingPoint icon. The Conference Panel appears, followed by the Local Video window. If you are running MeetingPoint for the first time after installation, the Configuration Wizard setup program appears. This program asks you to enter the information required to run MeetingPoint from your specific location.
Chapter 3 MeetingPoint Setup 3.4 Setting Up The MeetingPoint Configuration This section provides procedures for setting up MeetingPoint according to your particular specifications. As instructed in the previous section, you must restart the computer after installing MeetingPoint in order to run it for the first time. The Configuration Wizard guides you through the required stages and requests the relevant information for normal operation of MeetingPoint.
Chapter 3 MeetingPoint Setup 2. In the User information section, type your First Name, Last Name, Company name, and E-mail address. User Information Configuration Cruiser 150/384 only In the Dialing Information section, click the Country that you are in, type your area code, and type the appropriate digits for dialing an outside line (External), a Long Distance call, or an International call.
Chapter 3 MeetingPoint Setup 3. In the Communication list, select the type of external communication line your system will use. Connection Dialog Box None On Board ISDN Select for using MeetingPoint with a LAN connection only. Select for using MeetingPoint with an ISDN line through the Desktop system card, in addition to a LAN connection. Click Next to continue. — If you selected None, the LAN dialog box appears. Proceed directly to step 7.
Chapter 3 MeetingPoint Setup 4. In the Switch Type dialog box, the country you are in already appears as Your Location (set in the User Information dialog box in step 2). Switch Type Dialog Box In the Switch Type list, the most common switch type for your country appears automatically.
Chapter 3 MeetingPoint Setup 5. In the Phone Numbers dialog box, enter your ISDN phone numbers. ISDN Phone Numbers Configuration Select the number of ISDN phone lines you will be using Click the number of ISDN lines the system uses. The number of available lines depends on the number of BRIs (Basic Rate Interface) on the videoconferencing card.
Chapter 3 MeetingPoint Setup 6. If your ISDN carrier supplies you with SPID (Service Profile Identifier) numbers, you have to enter them in the SPID Numbers dialog box. A SPID number describes the capabilities of each computer or phone on the ISDN lines. This information may be important to your local telephone company in defining the level of service to provide. If necessary, obtain this information from your ISDN carrier.
Chapter 3 MeetingPoint Setup 7. In the LAN dialog box, enter configuration information for holding video meetings over the connected network. LAN Connection Configuration The LAN configuration includes: User Name The user’s unique name on the connected network (H.323 alias). User Number The user’s unique logical number (E.164 string) as defined by your network’s system administrator. The User Number must consist of digits only.
Chapter 3 MeetingPoint Setup If you leave this box blank, the computer cannot register with a gatekeeper. CAUTION If you want to register a stand-alone system in an MXM, you must uninstall MeetingPoint and then define this request during the new MeetingPoint installation. Do not type the address of the MXM in this space. Allow Adaptive Bandwidth Adjustment Select this option to enable reduction of the alloted bandwidth if the network is congested.
Chapter 3 MeetingPoint Setup 8. In the Online Directories dialog box, specify if you want to register with an online directory, and if so, which one. Online directories contain lists of registered Internet users who are currently connected to the Internet (online). These directories are usually located on Internet Location Servers (ILS). By default, MeetingPoint enables you to register in the same ILS as other VCON videoconferencing users, ils.vcon.co.il.
Chapter 3 MeetingPoint Setup 9. The Pan/ Tilt /Zoom Camera dialog box is applicable if you connected a Pan/Tilt/Zoom-type (PTZ) camera to the computer. If you do not use a PTZ camera, you can select None as the PTZ camera type in the dialog box’s top list and continue the MeetingPoint setup. Pan/Tilt/Zoom Camera Configuration Dialog Box Enter information as follows: Camera Selection In the Select your Pan/Tilt/Zoom camera type list, select the manufacturer and/or model of the PTZ camera.
Chapter 3 MeetingPoint Setup Camera Control T Select Allow the remote side to control camera settings to permit the remote party to control the position and video settings of your PTZ camera. If you do not have a PTZ camera, this option is not relevant. Click Next to continue. — If your videoconferencing card is an Escort, the Confirmation dialog box appears. Proceed directly to step 12. — If your videoconferencing card is a Cruiser 150 or Cruiser 384, the MSN dialog box appears. 10.
Chapter 3 MeetingPoint Setup Enter MSN information as follows: MSN Support T Select Yes to use MSN capabilities. When MeetingPoint opens after this setup process, you will be able to specify the exact MSN numbers for the computer in the MSN tab of the Conference Panel Configuration Properties dialog box. T Select No if the connected ISDN network does not support this feature, or if you don’t want to use it. Click Next to continue. The Sub-Addressing dialog box appears. 11.
Chapter 3 MeetingPoint Setup If the computer has a sub-address, enter information as follows: Sub-Addressing Type the phone number followed by an “¦” character, and the series of numbers and/or letters making up the sub-address. If the connected ISDN network does not support this feature, or if you do not want to use it, leave this box blank. Click Next to continue. The Confirmation dialog box appears. 12.
Chapter 3 MeetingPoint Setup 13. To save the setup and exit the Configuration Setup Wizard, click Finish. The MeetingPoint program now starts, and the Conference Panel and the Local Video Window appear. To cancel the setup, click Cancel. In this case, all setup information will be discarded and you will not be able to run MeetingPoint until you perform the setup at another time. 3.
Chapter 3 MeetingPoint Setup Pan/Tilt/Zoom Switch Type, Phone Numbers, SPID, MSN, Subaddressing 42 1. In the Conference Panel, right-click and then click Properties. In the Properties dialog box, click the Hardware icon. 2. 1. Click the Camera tab. In the Conference Panel, right-click and then click Properties. In the Properties dialog box, click the Telephony icon. 2. Click the appropriate tab.
4 TROUBLESHOOTING This chapter provides solutions for common oversights and issues. If you cannot find a solution to a problem, call your local VCON service provider. PROBLEM: The MeetingPoint application fails to open. A message states that the system cannot initialize. SOLUTIONS: 1. Check that Plug and Play is enabled in the computer. In the Windows Control Panel, click System and then Device Manager. Check that the USB Root Hub is enabled and working in the device.
Chapter 4 Troubleshooting PROBLEM: The video quality is poor. SOLUTION: 1. Make sure that your computer meets the minimum requirements (see “Minimum System Requirements” on page 8). 2. Adjust the focus of the camera manually. PROBLEM: An optional Pan/Tilt/Zoom camera is connected, but your system is not using it. SOLUTION: 1. In the Local Video window, click the Select Camera button. Check that you selected the PTZ camera. 2. In MeetingPoint’s Conference Panel, right-click and then click Properties.
Chapter 4 Troubleshooting PROBLEM: You cannot hear the remote side. SOLUTION: 1. In the Remote Video window, click the Volume Control right arrow button to increase volume. 2. Make sure that the incoming audio device’s cable is firmly inserted into the SPKR connector on the VCON system card. 3. In MeetingPoint’s Conference Panel, right-click and then click Properties. In the Hardware Properties, click the Audio tab. Make sure that the correct audio device or speaker is selected.
A CONNECTING OPTIONAL ACCESSORIES In addition to its standard components, the VCON Desktop Video Meeting system is compatible with various optional accessories and peripheral devices that add features and convenience to your conferencing.
Appendix A Connecting Optional Accessories A.1 Connecting a Second Desktop Camera VCON Desktop systems support the use of a second desktop camera as a video source. CAUTION Make sure that the computer and the camera are turned off. ³ To connect a second desktop camera to the Desktop Video Meeting system Escort, Cruiser 150 Cruiser 384 1. Connect the camera cable to the CAM 2 (yellow) connector of the system card panel. 2. Verify that the camera is connected to a power supply.
Appendix A Connecting Optional Accessories A.2 Connecting a VCR VCON Desktop systems support playback of a videocassette to a videoconference. CAUTION Make sure that the VCR is turned off. ³ To connect a VCR to the Desktop Video Meeting system for playback Escort, Cruiser 150 Cruiser 384 1. Connect the VCR Video cable with the jacks between the VIDEO OUT connector of the VCR and the CAM 2 (yellow) connector of the system card panel. 2.
Appendix A Connecting Optional Accessories Connecting a VCR to the Desktop System Card for Playback 50 VCON Desktop Systems Installation and Setup Guide
Appendix A Connecting Optional Accessories A.3 Connecting a Document Camera VCON Desktop systems support the use of a document camera as a source for displaying documents and illustrations during video meetings. CAUTION Make sure that the camera is turned off. ³ To connect a document camera to the system card’s panel Escort, Cruiser 150 Cruiser 384 1.
Appendix A Connecting Optional Accessories Connecting a Document Camera to the Desktop System Card 52 VCON Desktop Systems Installation and Setup Guide
Appendix A Connecting Optional Accessories A.4 Connecting a PTZ Camera VCON Desktop systems support the use of a controllable Pan/Tilt/Zoom (PTZ) camera. In the Cruiser 384 Executive Edition, the PTZ camera is the standard camera. The PTZ camera can be controlled from the Video Window in the MeetingPoint application (see “Controlling PTZ Camera(s)” of the MeetingPoint 4.6 User Guide). CAUTION Make sure that the camera is turned off.
Appendix A Connecting Optional Accessories Connecting a PTZ Camera to the Desktop System Card 54 VCON Desktop Systems Installation and Setup Guide
Appendix A Connecting Optional Accessories A.5 Connecting a Polycom SoundPoint PC 2-Way Speaker (Escort, Cruiser 150 only) Instead of the supplied handset, you may use a Polycom SoundPoint PC 2-way speaker system to improve the audio quality of video meetings, while freeing your hands for other tasks. This accessory is supported only by the Escort and Cruiser 150. CAUTION Make sure that the speaker is turned off.
Appendix A Connecting Optional Accessories A.6 Connecting a Tabletop Microphone (Cruiser 384 Executive Edition) The Cruiser 384 Executive Edition includes a tabletop microphone. If more than one person will participate from the local side during the same conferences, a tabletop microphone is more efficient for sending out audio.. ³ To connect the tabletop microphone to the Cruiser 384 panel T Connect the microphone’s stereo jack to the card’s MIC connector.
