UltraSync Wi-Fi Doorbell Camera Installation Guide TM P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 United Technologies Corporation. All rights reserved.
Contents Product overview ........................................................3 Installation environment..............................................3 Camera description–front and rear .............................5 Camera description–sides and top .............................6 Doorbell camera LED indicator .............................7 Accessing the Micro SD card......................................8 Installation Step 1 .......................................................8 Installation Step 2 ..
Product overview This is the installation guide for the following UltraSync IP camera models: RS-3240 (1080p IP Wi-Fi Doorbell IR camera, US) RS-3241 (1080p IP Wi-Fi Doorbell IR camera, EMEA) Installation environment When installing the product, consider these factors: Electrical: The doorbell camera may only be connected to mechanical and digital doorbells that use 16-24 VAC power. Included transformer: RS-3241 includes an input 16-24 VAC transformer.
Moisture: Do not expose the camera to rain or moisture, or try to operate it in wet areas. Moisture can damage the camera and also create the danger of electric shock. Servicing: Do not attempt to service this camera yourself. Any attempt to dismantle this product invalidates the warranty and may also result in serious injury. Refer all servicing to qualified service personnel. Cleaning: Do not touch the sensor modules with fingers.
Camera description–front and rear 1. Microphone 2. IR (infrared) LED 3. Lens 4. LED indicator 5. Doorbell button 6. AC power terminal screws P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 United Technologies Corporation. All rights reserved.
Camera description–sides and top 1. Micro SD card slot 2. Speaker 6 3. WPS/RESET button P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 United Technologies Corporation. All rights reserved.
Doorbell camera LED indicator The following table describes the doorbell camera LED behavior (see item 4 in “ P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 United Technologies Corporation. All rights reserved.
Camera description–front and rear” ). The LED indicator can be turned on or off using the UltraSync SmartHome app. State Color Power up Temporary Wi-Fi connection enabled WPS in process Camera connected Camera not connected Doorbell pressed Doorbell answered Motion detected Blue/Red Slow blinking Blue Slow blinking 8 Appearance Blue White Blue Fast blinking Solid Solid White White Green Fast blinking Slow blinking Solid P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 United Technologies Corporation.
Accessing the Micro SD card A 16 GB Micro SD card is pre-installed in the camera. Micro SD cards with up to 128 GB of storage capacity can also be used. Note: Video and log files stored on the Micro SD card can only be accessed using the UltraSync App when validated with the UltraSync Panel. To access the Micro SD card slot, remove the cover on the side of the camera.
Installation Step 2 To mount the doorbell camera: 1. With the rear of the doorbell assembly facing down, gently pull the faceplate off of the assembly. (can we add drawing here?) 2. Align the cable hole on the mounting template with the cable hole on the mounting surface. 3. If mounting the doorbell on a stucco, concrete, or brick surface: Drill wall anchor holes according to the drill template using the appropriate drill bit. Press each anchor into the wall after drilling the holes.
Installation Step 3 To connect the doorbell camera to power: 1. Connect the existing doorbell wiring to the rear of the doorbell assembly. The two wires can be connected to either terminal on the rear of the assembly. 2. If the existing wires are not long enough to properly connect the doorbell camera: Use the included connectors and wires to extend the existing wires. Insert the wires into the connector and then tighten the screws until the wire connection is secured.
1. Wires 2. Connector 3. 10Ω Resistor Installation Step 4 To finish installing the doorbell camera: 1. Route the cables and insert the cables and power connector into the wall. 2. Align the screw holes on the doorbell body with the drilled holes or wall anchors. 3. Mount the doorbell body to the wall using the two screws provided. 4. Affix the faceplate to the doorbell body using the security screw and security screw wrench provided. 1. Wall screws 2. Security screw 3.
Getting started Before setting up the doorbell camera for use, follow all of the installation steps and ensure that the doorbell camera is powered on (doorbell LED should be blue slow blinking). Note: For detailed information on how to set up the UltraSync app, add locations, and log in as an installer, see the UltraSync Hub Reference Guide. To install the UltraSync app and activate the doorbell: 1.
Operating the doorbell Use the UltraSync SmartHome app to perform doorbell camera functions. Video intercom When the doorbell button is pressed, you can receive notification via the app, get the live view from the doorbell camera, and start a 2-way voice communication with the visitor. Live view Launch the app to get a live view of the connected devices. Playback Launch the app and access a connected device to play back video.
Add camera to the network via WPS A WPS-enabled wireless router is required to add a camera using the WPS function. 1. Press the WPS button on the router. 2. Within 120 seconds of pressing the WPS button on the router, press the WPS button on the camera for approximately five seconds. See “Camera description” on page 5 and 6 for WPS button and LED locations. 3. The blue LED on the camera flashes rapidly to indicate that it starts the WPS process.
Troubleshooting Troubleshooting/FAQ 1. The camera does not appear in the list of Wi-Fi networks. Cause The camera takes up to 90 seconds to boot up. Solution Wait until the camera boots up before checking the Wi-Fi list. Another user is currently Perform a factory reset setting up the camera by holding the using the recommended WPS/RESET button method or the camera has for 15 seconds to previously been set up rebroadcast the using the recommended camera. method.
Cause After completing the setup process, the camera may take up to two minutes to appear in the UltraSync App. Solution Wait for the process to complete Make sure the camera is still connected to the network. If video still doesn’t appear, go back into setup and perform the “Scan for Cameras” function. P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 United Technologies Corporation. All rights reserved.
Live Video quality is poor. It is choppy, shows gray, etc. Cause Solution If Wi-Fi connection Ensure that the camera’s speeds are poor, we Wi-Fi and/or Ethernet recommend using a connection speeds are Wi-Fi repeater to adequate (768 Kbps increase signal minimum). strength. 4. In some cases, low video settings may be required to achieve a smooth video. Change to SD mode from the mobile app 5. Video Clips take a long time to load.
Trademarks and patents The UltraSync and TruVision names and logos are trademarks of United Technologies. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. Manufacturer Interlogix 2955 Red Hill Avenue, Costa Mesa, CA 92626-5923, USA Authorized EU manufacturing representative: UTC Fire & Security B.V.
operation. CAUTION: Changes or modifications not expressly approved by UTC for compliance could void the user’s authority to operate the equipment. RS-3230/RS-3231/TVQ-8101 COMPLIES WITH FCC PART C, FCC ID: 2AENJ-RS324X RS-3250/RS-3251/TVB-8101 COMPLIES WITH FCC PART C, FCC ID: 2AENJ-RS324X ACMA compliance Notice! This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. RS-3230/RS-3231/TVQ-8101 complies with IC requirements, IC: 20201-RS324X. RS-3250/RS-3251/TVB-8101 complies with IC requirements, IC: 20201-RS324X. This radio transmitter (IC: 20201-RS3130) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain indicated.
must therefore be allowed at all times to ensure the safe use of the equipment. Installation must at all times conform to local regulations. 2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info.
Annex 3 B and A Wideband Data Transmission systems 2400.0-2483.5 MHz: Country Restriction Reasons/remarks Norway Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-Ålesund. Italy Implemented The public use is subject to general authorization by the respective service provider. Russian Federation Limited implementation 1. SRD with FHSS modulation 1.1. Maximum 2.5 mW e.i.r.p. 1.2. Maximum 100 mW e.i.r.p.
PRODUCT WARNINGS A PROPERLY INSTALLED AND MAINTAINED ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS SUCH AS BREAK-INS, BURGLARY, ROBBERY OR FIRE; IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH EVENTS WILL NOT OCCUR, THAT ADEQUATE WARNING OR PROTECTION WILL BE PROVIDED, OR THAT THERE WILL BE NO DEATH, PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT.
