Supra XpressKEY TM ® User Manual www.supraekey.
Copyright © 2015 United Technologies Corporation. All rights reserved. 10103747P1, EN Disclaimer The information in this document is subject to change without notice. UTC Fire & Security Americas Corporation (“UTC”) assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document.
Table of Contents Preface................................................................................................................................. v Safety Terms and Symbols................................................................................................ v Introduction ..........................................................................................................1 Supra XpressKEY Overview......................................................................................
Manage Keybox Inventory............................................................................................... 27 Notification Setup............................................................................................................. 27 End of Showing Notification......................................................................................... 28 Set Up Notifications for All Inventoried Keyboxes.......................................................
Preface The Supra XpressKEY User Manual includes instructions explaining: • how to use the XpressKEY • how to access a keybox • how to view showing activity There is information describing how to contact technical support. For additional information on using the XpressKEY, visit www.supraekey.com and click on the Customer Support link. The following conventions are used in this document: Bold Menu items and buttons. Italic Emphasis of an instruction or point; special terms.
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Introduction 1 Supra XpressKEY Overview.................................................................... 2 System Components................................................................................ 2 INTRODUCTION XpressKEY Basics................................................................................... 2 Menu Icons........................................................................................... 3 Battery........................................................................
1 Supra XpressKEY Overview The XpressKEYTM is used to open Supra® keyboxes. Supra keyboxes are placed on property listings by the listing agents and hold the property keys. Real estate professionals can use the XpressKEY to unlock the keybox and remove or replace the property keys. The XpressKEY communicates with Supra keyboxes using infrared technology. Keyboxes record detailed information about who accessed it and when, and the XpressKEY displays that information.
assignment, and XpressKEY location assistance. GPS location is collected on the Obtain Key and Open Shackle functions. Note: GPS can take 10 to 40 seconds to obtain a fix, depending on line-of-sight to satellites.
Call Before Showing (CBS) Control access by requiring the buyer’s agent to call the listing agent to obtain a CBS code. Input Update Enter the code to update the XpressKEY. About View details about the XpressKEY and update the key. Vibrate Toggle the vibration on or off. Display PIN/ Shackle Display the PIN or Shackle code on or off. Change PIN Customize your Personal Identification Number. Languages Change the language to French, Spanish, or English.
Temperature Warning The XpressKEY is designed to operate in temperatures between -4° and 131°F (-20° to 55°C). Low or high temperature conditions may shorten battery life or cause the XpressKEY to malfunction. If the XpressKEY reaches a temperature over 131°F (55°C) the key automatically goes into safe mode. DO NOT leave an XpressKEY in an environment that can exceed this range, such as automobiles. If you see the message “Warning! Key is TOO HOT!...
Get Started 2 Power Up................................................................................................... 7 GET STARTED Agent Identification.................................................................................. 7 Automatic Update..................................................................................... 7 Manual Update and Sync......................................................................... 7 Obtain an Update Code............................................
Power Up There are three (3) power states; ON, OFF, and Standby. • ON. Press the power button on the left side to turn it on. • OFF. Use this feature when the key will not be operated for an extended period of time. While in the OFF state the key will not be able to check into the network. Push and hold the power button (about 3-5 seconds) and tap Power Off to turn it off. • Standby. Press the power button momentarily to place it in ‘standby’ (sleep-type) mode.
Obtain an Update Code Tip: If you get the Key Expired! warning, While in cell coverage, power the XpressKEY off, then power it back on to reconnect it to the system. If the XpressKEY is outside the cellular range for more than 24 hours, there are three (3) ways to update your key: Option 1: Get an Update Code with SupraWEB 1. Go to: www.supraekey.com. 2. Select Agents-Log 3. Select the Update 4. Type the displayed on to SupraWEB and Code link under Quick update code into the Login. Links. XpressKEY.
You can power the XpressKEY off and back on to initiate an update or if you want to keep the key powered on, perform the following steps. After step 3 below, the radio turns on and the key checks for new information. If the key receives new information the Update Key Communicating... screen pops up and then the key is updated. 2. Tap About. 3. Tap More. 4. Tap Done to exit. GET STARTED 1. On the main screen tap the arrow then Next.
OPERATIONS XpressKEY Operations 3 Keyboxes.................................................................................................11 Key Container......................................................................................11 Keybox Showing Hours...................................................................... 12 Keybox Battery Warnings................................................................... 12 Cooperating in Neighboring Areas.............................................
3 Keyboxes The XpressKEY uses an infrared signal and can communicate with any of the Supra iBox keyboxes. The XpressKEY electronic key allows access to the keyboxes to: • Release the key container • Release the shackle • Change the keybox settings • Read the showing history stored in a keybox There are three (3) different versions of keyboxes that may be placed on your listings and depends upon your association or organization. The iBox BT LE and iBox BT read infrared and Bluetooth® signals.
Keybox Showing Hours Keybox access hours, established by your association or organization, are programmed into each keybox. You can change your keybox to allow access for specific hours. To determine the timed access hours preset for keyboxes in the area, contact the local organization. Showing hours are in Standard time zone. If the local area observes daylight-saving time, the actual access hours are one (1) hour later than the hours set in the keybox during daylight-saving time.
Obtain Key To get a key from a keybox a Personal Identification Number (PIN) must be entered to perform the Obtain Key function. The XpressKEY gives an opportunity to to aim the XpressKEY at the keybox up to five (5) minute after starting the operation. This allows you to enter the PIN in the car and then walk up to the keybox. Note: The distance between the XpressKEY and the infrared lens on the keybox should be less than a foot.
Open/Release Shackle Each keybox has a four-digit shackle code. Release the shackle to place it on, or remove it from, a listing. After the shackle code is entered, a prompt appears asking for a reason for the shackle release. The reason choices are: • Put on a listing • Remove from a listing • Relocate on same listing • None of the above OPERATIONS Note: For an iBox BT LE and iBox BT keybox, press down on the shackle then pull up on the shackle to remove it completely.
find the corresponding MLS number. If there are several possibilities, an email is sent to you asking you to select the link of the correct address for the listing. If a match is made, you will receive an email telling you the assignment has been made. If no match is found, the keybox remains unassigned. Tip: Assign a listing ID or address to the keybox when you place it on property to make sure your reports and email notices are more complete. 1. On the main screen tap 2.
ADDITIONAL FEATURES Additional Features 4 Manage Keyboxes.................................................................................. 17 Read a Keybox................................................................................... 17 View Keybox Showings...................................................................... 18 Keybox Settings................................................................................. 18 Clear Keybox............................................................
Manage Keyboxes Each time a Supra key releases the key container in a keybox, the showing is recorded in the key and the keybox. The showing event is also sent to the Supra database. As a listing agent, there are several ways to see your listing activities. You can also get a report of how many properties you’ve accessed.
View Keybox Showings You can only view showing activity on the XpressKEY after you perform a keybox read. ADDITIONAL FEATURES 1. On the main screen tap 2. Tap Read Keybox. the arrow. 3. Tap on a showing to view in detail. 4. Tap Back then Done to exit. Keybox Settings On a keybox in your inventory, you can set the time when access is permitted while the agent’s permissions determine if they have access to the keybox. The XpressKEY sends the request directly to the Supra system in real time.
Clear Keybox The keybox stores a showing record each time the key container is released. It records the date and time the property was shown, the buyer’s agent’s name, key serial number, and phone number. The Clear Keybox function will clear the keybox flyer, business card, and notes stored in your keybox. The Clear Keybox function does not clear the information from SupraWEB or the showing information. ADDITIONAL FEATURES 1. Tap Clear Keybox. 2. Tap OK to proceed. 3.
Display PIN or Shackle Code Mode When the Display PIN/Shackle mode is enabled, the XpressKEY will display your four-digit Personal Identification Number (PIN) or the keybox shackle code as it is entered into the XpressKEY. Follow the steps below to turn this feature ON or OFF. ADDITIONAL FEATURES 1. Tap Preferences. 2. Tap Display PIN/Shackle 3. Tap Done to exit. to toggle ON or OFF. Change PIN Code A Personal Identification Number (PIN) is used to help prevent unauthorized use of the key.
Customize the PIN in SupraWEB 1. Using a computer, navigate to www.supraekey.com. 2. Select SupraWEB Login for Real Estate Agents. 3. Enter the user ID, password, and select Login. Note: To register for a single sign on (SSO) user ID and password, click the Register button. 4. Select Change PIN. 5. Enter the current PIN code. 6. Enter the new PIN code and re-enter to confirm. ADDITIONAL FEATURES 7. Select Save. 8. Verify cell/data coverage. 9. On the XpressKEY open the About feature. 10.
ADDITIONAL FEATURES 1. Tap Messages. 2. Tap a message to view in more detail. 3. Tap Back. 4. Tap Done to exit. NOTE: The message icon disappears. CBS If the CBS code is required in a keybox, you must enter the CBS code into the XpressKEY before accessing the keybox. If an invalid CBS code is entered three (3) times in a row, the operation will fail. Then you must contact Customer Support. 1. Tap CBS. 2. Type in the CBS code and tap Enter. 3. Tap Done to exit.
Input Update ADDITIONAL FEATURES 1. Tap Input Update. 2. Type in the update code and tap Enter. 3. Tap Done to exit. About The About feature gives you access to useful information about your XpressKEY.
View Error List XpressKEY has the ability to view the previous five (5) error codes and their descriptions. To see more information, use the UP and DOWN arrows to scroll through the individual error codes. 3. Tap an error for more details. 4. Tap Back and then Done to exit. ADDITIONAL FEATURES 1. Tap About then More. 2. Tap View Errors.
SUPRAWEB Manage XpressKEY in SupraWEB 5 SupraWEB Functions............................................................................. 26 SupraWEB Login.................................................................................... 26 Identify a Keyholder............................................................................... 27 Manage Keybox Inventory..................................................................... 27 Notification Setup...................................................
SupraWEB Functions SupraWEB is the agent website, available at www.supraekey.com. With SupraWEB you can perform several functions from your computer.
Identify a Keyholder by Serial Number 1. Click Identify Keyholder. 2. Enter the key serial number. 3. Click Find. Manage Keybox Inventory 2. Click the Keyboxes link. SUPRAWEB 1. Click LISTINGS. 3. Click a keybox Manage the keybox information. To add a keybox, click the Add Keybox link, enter the keybox serial number, shackle code, and MLS number where the box is located.
End of Showing Notification The XpressKEY uses GPS to determine when a showing is complete by moving away from the approximate keybox area. End of showing information includes the keybox serial number, the property address, date and time of the end of the showing. End of Showing (EoS) notification allows the listing agent and designated recipients to see when the showing begins and ends for a property.
Set Up Notifications for All Inventoried Keyboxes You can set up notifications to all the keyboxes in your inventory at once. SUPRAWEB 1. Click the SETTINGS tab. 2. Click the General Email link. 3. Check the box Send me 4. Add recipients to the box showing notifications... Also send a copy... 5. Click Save. Note: The recipients will get an email from the Supra system indicating that their email ID is subscribed to receive showing notifications.
Reports 1. Click the REPORTS tab. 2. Click Create Showing 3. Select the settings for Report link. the report. 4. Click Create Report. SUPRAWEB Showing Feedback 1. Click the Showing Feedback icon. The feedback information displays. Leave Feedback on a Showing 1. Click Feedback Reminders. 2. Click Leave Feedback 3. Use the drop-down icon. menu and Notes field to provide feedback. 4. Click Submit Feedback.
1. Click the SETTINGS tab. 2. Click Locate XpressKEY. 3. Select the settings for the report. 4. Check your email, click the Google® Maps® link. SUPRAWEB XpressKEY Alerts XpressKEY has an Alert Email feature that boards and associations must first opt-in to this feature for it to be active. The Alert Email feature allows authorized XpressKEY keyholders to send a pre-defined email message from an XpressKEY to a maximum of three (3) selected contacts.
Unsubscribe 1. On the XpressKEY Alert email, click the Unsubscribe link. 2. After you are directed to the XpressKEY Alert Information page, click the Unsubscribe from XpressKEY Alerts link at the bottom of the page. Email Subject: XpressKEY Alert Email from: Bria Jones Email Body: Hi, this is Bria Jones. It is important that you call me at 555-555-1234 right away. This alert originated from a Supra XpressKEY.
SUPPORT Support 6 XpressKEY Resources........................................................................... 34 Contact Us.............................................................................................. 34 Regulatory Compliance.........................................................................
XpressKEY Resources Another great resource for assistance with your XpressKEY is our online XpressKEY Resources page, available to all agents. Access the library: 1. Go to www.supraekey.com. SUPPORT 2. In the top navigation pane, highlight Customer Support and select XpressKEY Resources. 6 Document and video training available here is periodically updated and we encourage you to bookmark this page for future reference.
Canada (IC) This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and SUPPORT (2) This device must accept any interference, including interference that may cause undesired operation of the device. Cet équipement est conforme à la (aux) norme(s) canadienne(s) d’exemption de licence RSS Industry Canada.
