Elmcroft Road Stamford, Connecticut 06926-0700 www.pitneybowes.com DM100i / DM125 / DM200L / DM225 Digital Mailing Systems Operator Guide PB Form SV62276 Rev. D 6/11 © 2011 Pitney Bowes Inc.
SV62276 Rev. D ©2011 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes. We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.
Declaration of Conformity According to FCC Rules Part 2 , Paragraph 2.1077 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible party: Pitney Bowes, 1 Elmcroft Rd., Stamford, CT 06926-0700.
FCC Part 68 Compliance of the Modem This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C network interface.
Industry Canada This product meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all devices does not exceed five.
Pitney Bowes Contact List Machine Identification Product Name: DM100i Digital Mailing System Model Number: P700 Product Name: DM125 Digital Mailing System Model Number: PR00 Product Name: DM200L Digital Mailing System Model Number: P7L1 Product Name: DM225 Digital Mailing System Model Number: PRL1 Resources To obtain product help through tutorials, troubleshooting pages, downloads, chat, and forums, go to: DM100i: DM125: DM200L: DM225: http://www.pb.com/support/DM100 http://www.pb.
Table of Contents 1 • Introduction What's in this Guide ................................................................. 1-1 About Your Digital Mailing System ........................................... 1-2 Postal Requirements ................................................................ 1-3 Sections of the Meter Stamp.................................................... 1-4 What is IntelliLink™? ...............................................................
Table of Contents 4 • Printing Options Printing Options Overview ....................................................... 4-1 Sections of the Meter Stamp.................................................... 4-1 Printing a $0.00 Meter Stamp .................................................. 4-2 Auto-Advance of Printed Date for the Meter Stamp................. 4-2 Manually Changing Printed Date for the Meter Stamp ............ 4-2 At a PC Using PC Meter Connect™(Enhanced Version) 4-3 At Mailing Machine ........
Table of Contents Viewing the Values of a Custom Preset ........................... 5-9 At a PC Using PC Meter Connect™(Enhanced Ver.).. 5-9 At Mailing Machine ..................................................... 5-10 Editing a Custom Preset Name ........................................5-11 Deleting a Custom Preset.................................................5-11 6 • Adding Postage/Connecting to Data Center Postage and Your Machine ......................................................
Table of Contents 7 • System Options System Options Overview ........................................................ 7-1 Basic Options ........................................................................... 7-2 Advancing the Printed Date for the Meter Stamp .............. 7-2 At a PC Using PC Meter Connect™(Enhanced Ver.)... 7-3 At Mailing Machine ....................................................... 7-4 Set Meter Stamp to Today's Date ......................................
Table of Contents Selecting an Account ..............................................................8-11 Displaying Account Totals ...................................................... 8-12 Printing a Single Account Report ........................................... 8-13 Printing a Multi-Account Summary Report ............................. 8-14 At a PC Using PC Meter Connect™(Enhanced Version)..8-14 At Mailing Machine .......................................................... 8-15 Clearing an Account ....
Table of Contents Replacing the Print Head ....................................................... 10-8 Running Print Tests .............................................................. 10-12 Test Print........................................................................ 10-13 Purge ............................................................................. 10-14 Replacement of Print Head or Cartridge ....................... 10-15 11 • Troubleshooting Getting Help ....................................
1 • Introduction What's in this Guide Section Description Chapter 1 Introduction Describes the key features of your mailing system. It also includes important safety notes. Explains the purpose and shows the location of each Chapter 2 Getting to Know control and machine feature. Please read this section carefully. It provides a foundation for the instructions in Your System later sections of this book. Chapter 3 Running Mail Explains how to process mail.
1 • Introduction About Your Digital Mailing System Your digital mailing system's advanced features include: • • • • • • • • • • • • • • • • • • 1-2 Space-saving, compact footprint ENERGY STAR® qualified design lowers operating costs and helps preserve the environment Large, easy-to-read display shows system status and prompts you through setup operations Semi-automatic envelope feeding, transport, and auto-eject Automatic date advance Keyboard-selectable envelope ads and inscriptions Convenient, one-butto
1 • Introduction Postal Requirements The meter on your mailing machine is licensed by the United States Postal Service (USPS®) and you must follow some basic requirements. • • • • Mail must have the correct date and postage amount in the meter stamp (indicia). Metered mail must bear the ZIP Code location of the post office where the postage meter (mailing machine) is registered. If you move to another ZIP Code location, you must update the ZIP Code by calling our Customer Care Center (see page v).
1 • Introduction Sections of the Meter Stamp These are the sections that make up the meter stamp printed on your mail piece.
1 • Introduction About Constant Connection (LAN Network) [DM125 and DM225] Constant Connection is an option that allows you to connect your DM125 or DM225 machine to the Pitney Bowes Data Center via a LAN network that has Internet access. Constant Connection’s high-speed connectivity eliminates the need for an analog line and provides faster transmission speed when connecting through your local network.
1 • Introduction About PC Meter Connect™ Desktop Application DM125/DM225 Enhanced Version Besides the Basic features, the Enhanced version lets you, from your PC: • walk through the entire installation process of your mailing machine (if that is the method you choose when first installing) • see status messages (such as "low funds") from your machine • see or print your postage refill history • set machine settings, such as date and time, printing options, presets, etc.
1 • Introduction Important Safety Notes • • • • • • • • • • • • • • • Use the power cord supplied with the machine and plug it into a properly grounded wall outlet that's located near the machine and easily accessible. Failure to properly ground the machine can result in severe personal injury and/or fire. The power cord wall plug is the primary means of disconnecting the machine from the AC supply.
1 • Introduction Important Safety Notes CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. All inquiries can be done by calling 1-800 5220020 and following the telephone prompts. Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET. Note for California Customers Only The battery in this product contains perchlorate material.
2 • Getting to Know Your System DM100i DM125 DM200L DM225 2-1 SV62276 Rev.
2 • Getting to Know Your System Parts of the Machine 3 2 1 4 10 5 6 8 7 9 DM100i/DM125 3 2 1 4 10 5 8 6 7 11 9 DM200L/DM225 2-2 SV62276 Rev.
2 • Getting to Know Your System Parts of the Machine Item Part Description 1 Control Panel Allows you to enter and set up information on your machine (see next page for details) 2 Top Cover Opens up to allow replacement of the ink cartridge (see Chapter 10, Maintenance) 3 Weighing Platform (optional) Allows you to weigh a mail piece (your system can then calculate postage based on the service selected) 4 LED Lights green when your system is on; lights amber when your system is in "sleep" mode
2 • Getting to Know Your System Control Panel 2 1 OCT 24 10 7 Item 4 3 6 $ 44 7 5 Part/Key Description 1 Screen Selection Keys Allows you to select an option (◄) on the screen with the corresponding key 2 LCD Display Shows the current status of your system and prompts you through all operations 3 Page Up/Page Down (Scroll Keys) Allows you to scroll up and down through menu choices (when lit, it indicates more choices) 4 Lock/Power Key Allows you to power up or power down machine.
2 • Getting to Know Your System Control Panel Item Part/Key 7 Description Feature Keys Allows you quick access to the key features on the system: Home Takes you back to the Home (date/postage) screen Normal Preset Allows you to recall settings that contain the most commonly printed postage value you use in your home or office (see Chapter 5, Normal and Custom Presets) Custom Preset Allows you access to up to five or ten custom settings that you can assign values such as postage amount, ad, account
2 • Getting to Know Your System Connections on Back of Machine (DM100i/DM200L) 1 3 2 Item Part Description 1 Phone Jack Allows you to connect to an analog phone line via a standard RJ-11 phone plug (supplied) so you can connect to the Pitney Bowes Data Center (see Chapter 6, Adding Postage) 2 USB Port (type B peripheral port) Used to connect to: • the Pitney Bowes Data Center via a USB cable connected to a Windows PC that has Internet access (known as PC Meter Connect™ desktop application).
2 • Getting to Know Your System Connections on Back of Machine (DM125/DM225) 2 1 5 4 3 Item Part Description 1 Phone Jack Allows you to connect to an analog phone line via a standard RJ-11 phone plug (supplied) so you can connect to the Pitney Bowes Data Center (see Chapter 6, Adding Postage) 2 Power Switch Turns power On or Off to the machine 3 4 Power Input Connects to AC power cord (supplied) USB Port (type A host port) Used to connect: • to the Pitney Bowes Data Center via LAN Internet us
2 • Getting to Know Your System This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 2-8 SV62276 Rev.
3 • Running Mail Home Screen When you power up your system, the Home screen appears on the operating display. If your system has been set up to require a lock code or password, you are prompted to enter it. A typical Home screen is shown below (your screen may vary slightly depending on the options you may have on your machine): mmm dd yy ≡$0.00≡ ◄ACCT: Name ◄CLASS: None ◄SCALE: 0lb 0.
3 • Running Mail Checking Funds (Postage) Availability in Machine At Mailing Machine 1. Press Funds. 2. The funds left, used, and pieces processed display. FUNDS Available $204.94 Used $17.06 Total Pieces 40 Available – the amount of funds (postage) left in your meter Used – the total of all postage ever used in the meter Total Pieces – the total number of mail pieces run through the meter that had postage applied 3. Press Clear (back arrow key) or Home to return to Home screen. Printing a $0.
3 • Running Mail Selecting an Account to Track Postage (Optional) If the accounting feature has been turned on, you need to select an account to track postage before you process mail. See Chapter 8, Standard Accounting, for information on setting up this feature. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Select "Select an account" ACCOUNTS ◄Select an account ◄Create an account ◄Delete an account 3.
3 • Running Mail Applying Postage There are several ways you can apply postage using your mailing system: • Key in the postage directly from the keyboard when you already know the amount Enter the weight of the mail piece manually and have the system calculate the postage amount using the system's internal rating feature Place the mail piece on the integrated weighing platform and have the system calculate the weight and then postage amount using the system's internal rating feature • • Each method is d
3 • Running Mail Applying Postage Keying In the Postage Directly 1. From the Home screen, enter the postage using the numeric keys. Do not enter the decimal point. 2. Press Yes/Enter to confirm the amount. mmm dd yy ≡$0.44≡ ◄ACCT: Name ◄CLASS: None ◄SCALE: 0lb 0.0oz 3. If using the moistener, place flap along moistener and move towards the right. 4. Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it.
3 • Running Mail Applying Postage Entering Weight Manually This procedure can be used when you already know the weight of a mail piece and you are not using the integrated weighing platform. 1. Press Weigh/Rate. 2. Select “Enter Manual Weight”. 0 lb 0.0oz Place mail on scale ◄Enter manual weight ◄Diff. weighing 3. Key in pounds and select “Set Pounds” (maximum is 70 lbs.). 4. Key in ounces and select “Set oz and Continue”. 5.
3 • Running Mail Applying Postage Using the Weighing Platform (Scale) 1. Make sure scale is activated (you will see “0lb. and 0.0oz” next to the "Scale" on the display). See Chapter 7, System Options to turn your scale on if necessary. 2. Place mail piece on scale. The weight of the mail piece will appear on the top-line of the display and valid classes and rates for this weight are displayed. 0 lb 2.3 oz ◄1st Class $2.67 ◄Priority $3.85 ◄Pkg Service 3.
3 • Running Mail Applying Postage Using Differential Weighing Differential weighing is an optional feature that allows you to place multiple items on the scale, remove one item at a time, rate that item, and put postage on it. This is repeated until you have finished all of the items on the scale. This procedure is usually done when you have multiple mail pieces with different weights but all using the same class for rating. 1. Press Weigh/Rate. 2. Select “Diff. weighing”. 0 lb 0.
3 • Running Mail Applying Postage Using Differential Weighing (cont'd) 9. If using the moistener, place flap along moistener and move towards the right. 10. Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it. The system prints the meter stamp and ejects the envelope/ tape sheet. 11. The same screen from Step 7 appears. DIFF. WEIGHING Remove one mailpiece TOTAL: xlb. x.xoz Repeat steps 7 -10 for each item that needs postage. 12.
3 • Running Mail Checking and Clearing the Batch Count Your system has the ability to keep track of batches of mail if desired. You may use this feature to track the amount of mail going out per day, per week, per month, etc. The system stores the postage value and piece count information in a "batch register". You can view and print the batch register values at any time. You can also clear/ reset the batch register to zero when necessary. Viewing (Checking) the Batch Count 1. Press Funds. 2.
3 • Running Mail Checking and Clearing the Batch Count Printing the Batch Count Funds Report 1. Press Funds. 2. Press Page Down twice and select "Print Funds Report". 3. At the "Please insert envelope or tape sheet to print report" prompt, place the envelope/tape sheet up against the back wall of the system and slide it to the right until the system grasps it. The Funds Reports is printed and the envelope/tape strip is ejected. Used: $464 . 270 Available: $000 .
3 • Running Mail This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 3-12 SV62276 Rev.
4 • Printing Options Printing Options Overview There are various printing options available when processing mail through your machine. Refer to the table below.
4 • Printing Options Printing a $0.00 Meter Stamp Periodically, you may want to conduct a test print to determine if your print mechanism is operating correctly. One way to do this is to print a $0.00 indicia so as not to waste postage. At the Home screen, simply press Zero, then press Yes/Enter, and slide an envelope (or tape sheet) through the machine. The other way is to run the test print option from the menu (see Chapter 10, Maintenance, "Test Print" section).
4 • Printing Options Manually Changing Printed Date for the Meter Stamp At PC Using PC Meter Connect™ (Enhanced Version) 1. At the My Meter tab, select Meter Settings. 2. Select Date and Time. 3. In the Print Date field, access the dropdown calendar. Use the < or > keys to select the month, then click on the day you want to print on your meter stamp. 4. Click Apply. A confirmation screen displays the new date. Click OK. 5.
4 • Printing Options Manually Changing Printed Date for the Meter Stamp At PC Using PC Meter Connect™ (Enhanced Version) i NOTE: If you are accessing features from PC Meter Connect™ • • (Enhanced version), please keep in mind the following: If the machine is in "sleep" mode, accessing a feature from the Main Window will "awaken" the mailing system.
4 • Printing Options Bypass All Printing and Only Seal the Envelope If using the moistener with pre-addressed envelopes, you can set up your mailing system to seal envelopes without printing a meter stamp on them. 1. Press Print Menu. 2. Select "Seal Only". PRINT MENU ◄Seal Only ◄Date & Time Only ◄Ad Only The "Seal Only- No Printing" screen appears. 3. Place flap along moistener and move towards the right. 4. Slide the envelope to the right until the system takes hold of it.
4 • Printing Options Omitting/Restoring Day or Date on the Meter Stamp For most mailings, you normally print the date as part of the meter stamp. However, for certain classes of mail, you may want to turn off the date. Call your local post office or visit www.usps.com for further information. 1. Press Print Menu. 2. Press Page Down and select “Omit day/date/other". PRINT MENU ◄Ad, Date & Time ◄Omit day/date/other ◄Horiz. print pos 3. Select either "Omit the day" or "Omit the date".
4 • Printing Options Adding/Removing a Postal Inscription to Meter Stamp IMPORTANT: The postal inscription that prints on the meter stamp is a separate setting from the postal class you have chosen to rate your mail piece. The two normally should match for your mail piece. However, changing one on your machine does NOT automatically change the other. You need to change each in their separate settings (see Chapter 3, Running Mailing for changing the postal class for rating).
4 • Printing Options Adding/Removing a Postal Inscription to Meter Stamp At Mailing Machine 1. From Home screen, press Page Down to second screen and select "Insc.” ◄AD: None ◄Insc: None 2. Select “Select an Inscript”. 3. You may either: A. Key in the inscription number and press Yes/Enter. B. Scroll through inscriptions and then select the inscription. 4. You return to the Home screen with the name of the inscription listed on the second screen.
4 • Printing Options Adding/Removing an Envelope Ad to the Meter Stamp At a PC Using PC Meter Connect™ (Enhanced Version) 1. At the My Meter tab, select Meter Settings. 2. Select Ads & Inscriptions. 3. In the Envelope Ads field, use the dropdown list to select the desired Ad, or select the blank option to remove an ad. If you've chosen an ad, the ad displays on the screen. 4. Click Apply. i NOTE: The machine must be at the "Home" screen before the changes can be applied. SV62276 Rev.
4 • Printing Options Adding/Removing an Envelope Ad to the Meter Stamp At Mailing Machine 1. From Home screen, press Page Down to second screen and select “AD:”. ◄AD: None ◄Insc: None 2. Select “Select an Ad”. 3. You may either: A. Key in the ad number and press Yes/Enter. B. Scroll through ads and then select the ad. 4. You return to the Home screen with the name of the account listed on the second screen. Downloading an Envelope Ad into Your Machine Your system comes pre-loaded with several envelope ads.
4 • Printing Options Printing the Date and Time Only (no meter stamp) You may want to use this feature to time-stamp incoming mail or sensitive documents. 1. Press Print Menu. 2. Select "Date & Time Only". PRINT MENU ◄Seal Only ◄Date & Time Only ◄Ad Only The "Date and Time Only - No Postage Printing" screen appears. 3. Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it.
4 • Printing Options Printing an Ad, Date, and Time Only (no meter stamp) You may want to use this feature in conjunction with selecting the "Received" envelope ad to time-stamp incoming mail or sensitive documents. 1. Press Print Menu. 2. Press Page Down and select "Ad, Date & Time". PRINT MENU ◄Ad, Date & Time ◄Omit day/date/other ◄Horiz. print pos. 3. The "Print Ad, Date & Time" screen appears.
4 • Printing Options Adjusting Horizontal Print Position of Meter Stamp You may need to adjust slightly the left/right print position of the meter stamp on a mail piece. 1. Press Print Menu. 2. Press Page Down and select “Horiz. print pos.” PRINT MENU ◄Ad, Date & Time ◄Omit day/date/other ◄Horiz. print pos. 3. Key in the print distance from the right edge of the envelope to the meter stamp (from 3-24 mm). 4. Press Yes/Enter to return to the Print Menu. SV62276 Rev.
4 • Printing Options This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 4-14 SV62276 Rev.
5 • Normal and Custom Presets What is a Preset? A preset is very similar to a “shortcut” on your computer. It recalls a setting that already contains the postage class, the postage value, fees for special service such as Delivery Confirmation, and possibly other values. Your machine has two types of presets, Normal and Custom; and they actually work the same way.
5 • Normal and Custom Presets Normal Preset Normal Preset comes pre-configured. You can change these settings by re-defining new values (vs. editing existing values) by following the "Defining New Values for the Normal Preset" procedure later in this chapter. IMPORTANT: • To invoke the Normal Preset values, press Normal Preset. • You cannot delete the Normal Preset, but you can define new values for the Normal Preset based on the current condition of the machine.
5 • Normal and Custom Presets Normal Preset Viewing the Values of the Normal Preset At a PC Using PC Meter Connect™ (Enhanced Version) 1. Select the My Meter tab. 2. Click Meter Settings. 3. Click on "View Preset". 4. At the Preset field, use the dropdown menu to view or select the Normal preset. View Presets Screen from PC Meter Connect™ 5. Click OK (to accept the new choice) or Cancel (to leave the old choice).
5 • Normal and Custom Presets Normal Preset Viewing the Values of the Normal Preset (cont'd) At Meter 1. Press Custom Preset. 2. Press Page Down. 3. Select "View Preset". The display lists all presets. 4. Select "Normal Preset" (it should be the first preset on the list). The first screen of defined values for Normal Preset is listed. Press Page Down to see the remainder of the defined values.
5 • Normal and Custom Presets Normal Preset Defining New Values for the Normal Preset To define new values (change the settings) for the Normal preset: 1. Establish the proper settings on the machine (such as 1st Class letter, No Ad, etc.) that you want the preset to contain. 2. Press Custom Preset. 3. Select "Define Normal Preset". 4. You will be prompted if all current values are correct: A. If you press Yes/Enter, the new values are saved and you return to the Custom Presets menu. B.
5 • Normal and Custom Presets Custom Presets The machine can store up to 10 Custom Presets. Press Custom Preset to access the Customer Preset menu: CUSTOM PRESETS ◄Select Preset ◄Define New Preset ◄Define Normal Preset CUSTOM PRESETS ◄View Preset ◄Delete Preset ◄Edit Preset Name IMPORTANT: • There is no option to "edit" a custom preset, but you can define a new custom preset based on the current condition of the machine (and then delete your old custom preset).
5 • Normal and Custom Presets Custom Presets Selecting a Custom Preset At a PC Using PC Meter Connect™ (Enhanced Version) 1. Select the My Meter tab. 2. Click Meter Settings. 3. Click on "View Preset". 4. At the Preset field, use the dropdown menu to select the preset desired. View Presets Screen from PC Meter Connect™ 5. Click OK (to accept the new choice) or Cancel (to leave the old choice). At Meter 1. Press Custom Preset. 2. Select "Select Preset". The display lists all presets created on your system.
5 • Normal and Custom Presets Custom Presets Defining a New Custom Preset To define (create) a new Custom Preset: 1. Establish the proper settings on the machine (such as No Ad, $0.44, etc.) that you want the preset to contain. 2. Press Custom Preset. 3. Select "Define New Preset". 4. You will be prompted if all current values are correct. A. If you press Yes/Enter, the system will prompt for the name of this preset. Key in a name for the preset. It can be up to twelve alpha/numeric characters long.
5 • Normal and Custom Presets Custom Presets Viewing the Values of a Custom Preset At a PC Using PC Meter Connect™ (Enhanced Version) 1. Select the My Meter tab. 2. Click Meter Settings. 3. Click on "View Preset". 4. At the Preset field, use the dropdown menu to select the preset desired. View Presets Screen from PC Meter Connect™ 5. Click OK (to accept the new choice) or Cancel (to leave the old choice). SV62276 Rev.
5 • Normal and Custom Presets Custom Presets Viewing the Values of a Custom Preset (cont'd) At Meter 1. Press Custom Preset. 2. Press Page Down. 3. Select "View Preset". The display lists all presets. 4. Select the preset you want to view. The first screen of defined values for the Custom Preset is listed. Press Page Down to see the remainder of the defined values.
5 • Normal and Custom Presets Custom Presets Editing a Custom Preset Name You may change the name of a preset if you want. 1. Press Custom Preset. 2. Press Page Down and select "Edit Preset Name". 3. The display lists all the Custom Presets. Select the preset you want to edit. 4. The system will prompt for the new name of this preset. Key in the new name for this preset. It can be up to twelve alpha/numeric characters long.
5 • Normal and Custom Presets This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 5-12 SV62276 Rev.
6 • Adding Postage/Connecting to Data Center Postage and Your Machine Postage is stored internally in your meter. When you need to add more, you simply establish communications between your meter and the Pitney Bowes Data Center, and specify the amount of postage you wish to download. The postage is electronically transferred to your meter from your Pitney Bowes Postage By Phone® meter payment account.
6 • Adding Postage/Connecting to Data Center Downloads from the Data Center to Your Machine When you connect to the Pitney Bowes Data Center to add postage or perform other transactions, the Data Center may activate other downloads while the machine is connected. If some type of system/ postal update or download is available, a message stating so displays. • If a download is not mandatory, you will be prompted with either “Get Update now” or “Skip; Get later”.
6 • Adding Postage/Connecting to Data Center Downloads from the Data Center to Your Machine Upload Pending Electronic USPS® Confirmation Service Records If you are using the optional USPS® Confirmation Services feature, your services records can be uploaded to USPS® for processing. See Pitney Bowes publication SV61156 for more information on this optional feature. Visit our website (see page v) and enter "SV61156" in the search box on the home page to locate and view this document.
6 • Adding Postage/Connecting to Data Center Downloads from the Data Center to Your Machine Postal Rate Update Postal rates change periodically by the USPS®. If new rates are available, you can download them quickly and easily directly from the Pitney Bowes Data Center. The new rates are normally available for download at least seven days before the effective date. The prices will automatically change on the effective date.
6 • Adding Postage/Connecting to Data Center Using a LAN Network (Constant Connection) to Establish Communications with the Data Center [DM125/DM225] Constant Connection is an option that allows you to connect your DM125 or DM225 machine to the Pitney Bowes Data Center via a LAN network that has Internet access. Constant Connection’s highspeed connectivity eliminates the need for an analog line and provides faster transmission speed when connecting through your local network.
6 • Adding Postage/Connecting to Data Center Using PC Meter Connect™ Desktop Application to Establish Communications with the Data Center i NOTE: For information on installing and using this feature on your PC, see Appendix A - PC Meter Connect™. Once installed, all you need to do is verify that the PC Meter Connect™ icon is in the system tray (this indicates it is running), and that there is no red "X" on the icon (which indicates the mailing machine is not detected by the application).
6 • Adding Postage/Connecting to Data Center Using Analog Phone Line to Establish Communications with the Data Center If you do not have a Windows PC available with Internet access, you may establish communications to the Pitney Bowes Data Center using an analog phone line.
6 • Adding Postage/Connecting to Data Center Checking Funds (Postage) Availability in Machine At a PC Using PC Meter Connect™ (Enhanced Version) At the Postage tab (which is the default tab that displays when you first launch the program), the postage in the meter is displayed under the "Current Meter Balance" section.
6 • Adding Postage/Connecting to Data Center Checking Your Account Balance in the Postage By Phone® System i NOTE: The Postage By Phone® account balance represents the funds in your account, not the amount in your meter. Also, your system must be connected to the Pitney Bowes Data Center to view this balance.
6 • Adding Postage/Connecting to Data Center Adding Postage You can add postage to your machine any time you need to, as long as you have enough funds in your Postage By Phone® account and your system is connected to the Pitney Bowes Data Center. At a PC Using PC Meter Connect™ (Enhanced Version) 1. At the Postage tab, click on Add Postage to Meter. 2. Enter in the amount you desire, or choose one of the pre-set amounts for quicker selection. Click Confirm to continue. 3.
6 • Adding Postage/Connecting to Data Center Adding Postage At Mailing Machine 1. Make sure your machine can make connection to the Data Center. 2. Press Add Postage. 3. You may select “Add $xx” to add the amount shown. OR Select “Add another amount”. Key in the amount, in whole dollars, that you want to add and select “Continue”. ADD POSTAGE TO METER ◄Add $xx ◄Add another amount ◄Check PBP balance i NOTE 1: The minimum amount of postage you can add is $1.
6 • Adding Postage/Connecting to Data Center Adding Postage At Mailing Machine (cont'd) Refill Receipt 6. If a receipt is desired, press Yes/Enter and insert envelope/tape sheet through machine (see sample below) OR press No or Home to return to the Home Screen. Refill: OCT 23 08 11:38A Refill Amount: $100.000 Funds Available in Meter: $115.000 Account No: 17907023 Meter No.: 3167354 OCT 23 08 11:38A Prepaid: $935.780 Additional Funds Available: $000.
6 • Adding Postage/Connecting to Data Center Printing a Funds (Postage) Report (only accessible at the mailing machine) A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine. 1. Press Funds. 2. Press Page Down to the third screen. ◄Check PBP balance ◄Print Funds Report Funds Report 3. Select "Print Funds Report". 4. At the insert envelope or tape sheet prompt, insert an envelope or tape sheet into the machine.
6 • Adding Postage/Connecting to Data Center Performing USPS Meter Inspection At a PC Using PC Meter Connect™ (Enhanced Version) Select the Updates tab, then click on "Perform Meter Inspection" After several moments, a Meter Inspection Completed screen displays. Click OK. At Mailing Machine Even though this procedure is the same as checking your Postage By Phone account balance, it satisfies the USPS® inspection requirements. 1. Make sure your machine can make connection to the Data Center. 2.
6 • Adding Postage/Connecting to Data Center Downloading Files or Updating System Use this option when you need to manually: • • Restart an interrupted download Download postal inscriptions, envelope ads, system updates, rate updates, or updating PC Meter Connect™ software i NOTE: Your system must be connected to the Pitney Bowes Data Center to download files or update the system. At a PC Using PC Meter Connect™ (Enhanced Version) Select the Updates tab, then click on Update Software.
6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center You can modify the settings on your machine that are used to connect to the Pitney Bowes Data Center. These include analog phone line settings (tone or pulse, dial prefix, etc.), firewall settings, and distributor settings.
6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center Phone Parameters (for analog line connection to Data Center) This menu option allows you to modify the phone connection settings on your machine (tone or pulse, dial prefix, etc.) when using an analog phone line to connect to the Pitney Bowes Data Center.
6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center Phone Parameters (cont'd) Change Postage By Phone® (PbP) Number i NOTE: Use this if you need to change the alternate number the machine uses to contact Postage By Phone®, but do so only if you are directed to by a Pitney Bowes agent. 1. Press Options. 2. Press Page Down twice. 3. Select "Connect-Data Center". 4. Select "Phone Parameters" 5. Select "Change PbP Number". 6.
6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center Phone Parameters (cont'd) Change Modem Parameters i NOTE: Use this if you need to change the modem settings used to dial into the Pitney Bowes Data Center, but do so only if you are directed to by a Pitney Bowes representative 1. Press Options. 2. Press Page Down twice. 3. Select "Connect-Data Center". 4. Select "Phone Parameters". 5. Press Page Down 6. Select "Modem Parameters". The Modem Parameters menu displays.
6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center LAN Settings (affects LAN PC Internet connections to Data Center for DM125/DM225 only) This menu option allows you to modify the IP address when using an Internet connection via Local Area Network (LAN) to connect to the Pitney Bowes Data Center. See also Troubleshooting section of Appendix A - PC Meter Connect™ for more information on Internet settings. To access LAN settings: 1. 2. 3. 4. Press Options.
6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center Firewall Settings (affects PC Internet connections to Data Center) This menu option allows you to modify the firewall settings when using an Internet connection via LAN to connect to the Pitney Bowes Data Center. Further information on Internet settings can be found in the Troubleshooting section of Appendix A - PC Meter Connect™. To access the firewall settings: 1. 2. 3. 4. 5. Press Options. Press Page Down twice.
6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center Distributor Values (affects both analog line and PC internet connections to Data Center) This option allows you to modify the parameters that your machine uses to connect to the Pitney Bowes Data Center. A brief description of each parameter is provided on the next page. IMPORTANT: Do not change the Distributor Values unless directed to do so by your Pitney Bowes representative. To access the Distributor Values: 1. 2. 3.
6 • Adding Postage/Connecting to Data Center Settings for Connecting to the Data Center Distributor Values (cont'd) 7. Key in a new entry for that parameter (some entries may require alpha-numeric characters). When finished, either select "Restore Default" (if you made a mistake or changed your mind) or "Set the new value" (if you are satisfied with your new entry). 8. If you have changed a parameter, a message confirming the new setting displays.
6 • Adding Postage/Connecting to Data Center This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 6-24 SV62276 Rev.
7 • System Options System Options Overview System options allow you to customize the machine settings for the way you run your mail and add security to those features that are sensitive to your organization. Because of the many options available, the options are categorized into "Basic" and "Advanced".
7 • System Options System Options Overview Advanced options include: • Manage USPS® Confirmation Delivery Records. See Pitney Bowes publication SV61156 for more information on this optional feature. Visit our website (see page v) and enter "SV61156" in the search box on the home page to view this document.
7 • System Options Basic Options Advancing the Printed Date for the Meter Stamp (cont'd) At PC Using PC Meter Connect™ (Enhanced Version) 1. At the My Meter tab, select Meter Settings. 2. Select Date and Time. 3. In the Print Date field, access the dropdown calendar. Use the < or > keys to select the month, then click on the day you want to print on your meter stamp. 4. Click Apply. A confirmation screen displays the new date. Click OK. 5.
7 • System Options Basic Options Advancing the Printed Date for the Meter Stamp (cont'd) At PC Using PC Meter Connect™ (Enhanced Version) i NOTE: If you are accessing features from PC Meter Connect™ • • (Enhanced version), please keep in mind the following: If the system is in "sleep" mode, accessing a feature from the Main Window will "awaken" the machine.
7 • System Options Basic Options Set Meter Stamp to Today's Date 1. Press Options. 2. Select "Set to todays date". You will be returned to the Home screen with the current (today's) date set. Adjusting the Contrast of the Display 1. Press Options. 2. Select "Adjust the Contrast". 3. Select "Increase Contrast" or "Decrease Contrast" to change the contrast level as necessary. ADJUST CONTRAST ◄Increase Contrast ◄Decrease Contrast ██████ 4.
7 • System Options Basic Options Turning Features (Already Installed) On and Off You can turn on and off features that you have already purchased and downloaded into your machine. For turning on or off the scale (if purchased), see Setting Scale Options later in this chapter. 1. Press Options. 2. Press Page Down. 3. Select "Turn items ON/OFF". 4. Depending on the options purchased, you may have one or more features listed.
7 • System Options Basic Options Turning Features (Already Installed) On and Off (cont'd) • Special Services - this allows you to customize prompts for the USPS® Confirmation Services feature.
7 • System Options Basic Options Setting the Date, Time, and Timeouts You can change the system date/time, set the date/time to daylight savings time, change the time at which your system advances the date/time to the next day, and set the amount of time your system can remain inactive before reverting to the normal preset values.
7 • System Options Basic Options Setting the Date, Time, and Timeouts (cont'd) Setting ENERGY STAR® Sleep Mode Activation Time You can set the amount of time the machine waits until entering "sleep mode". When the machine is in sleep mode, the display is blank and you can't process mail. You awaken the machine by merely pressing any button on the control panel. 1. 2. 3. 4. 5. Press Options. Press Page Down. Select "Time and Timeouts".
7 • System Options Basic Options Setting the Date, Time, and Timeouts (cont'd) Setting Autodate Advance The feature is factory set to 12:00 AM. This means that at 12:00 AM, the system advances the date of the meter stamp to the new date. You can set the system to advance the date of the meter stamp at 12:00 PM (afternoon) instead. With this setting, it allows you to meter mail in the afternoon for the next day's mailing mail if your mail is sent out in the morning. 1. 2. 3. 4. 5. Press Options.
7 • System Options Basic Options Setting the Date, Time, and Timeouts (cont'd) Correct Drift Sometimes, the time on the machine may need to be corrected due to internal "drift" or the activation of Daylight Saving Time. 1. 2. 3. 4. 5. 6. Press Options. Press Page Down. Select "Time and Timeouts". Press Page Down. Select "Correct Drift". You have your choice of adding or subtracting minutes from the current time displayed. ADJUST THE TIME Currently: 5:52 PM ◄Add 1-120 min ◄Subtract 1-120 min A.
7 • System Options Basic Options Setting the Date, Time, and Timeouts (cont'd) Setting System Time i NOTE: You cannot change the system time to a date earlier than the actual date, and you can advance the time to the next day's date only. At a PC Using PC Meter Connect™ (Enhanced Version) 1. At the My Meter tab, select Meter Settings. 2. Select Date and Time. 3. In the system field, place your cursor over the day, hour or minute and use the ^ or v keys to select the time/date of your machine. 4.
7 • System Options Basic Options Setting Postage Values (Funds Warnings) You can specify values so that when your postage funds drop below a certain level, or if you try to enter too much postage for a piece of mail, the system displays a warning. Setting the High Value Warning You can have the machine warn you when you manually key in a postage value that is higher than a maximum amount that you specify. This feature helps prevent you from accidentally printing a postage value that's more than you need.
7 • System Options Basic Options Setting Postage Values (Funds Warnings) (cont'd) Setting the High Value Warning (cont'd) At Mailing Machine 1. 2. 3. 4. Press Options. Press Page Down. Select "Postage Values". Select "High postage amount". SET POSTAGE VALUES ◄High postage amount ◄Low funds amount 5. Key in the value you want, including the digits to the right of the decimal point if you want a fractional value like .75 or $1.50. Select "OK". 6. Press Clear (back arrow key) to return to Options menu.
7 • System Options Basic Options Setting Postage Values (Funds Warnings) (cont'd) Setting the Low Funds Warning You can set up the system so that when the postage remaining reaches a certain level, the system will remind you to add postage. At a PC Using PC Meter Connect™ (Enhanced Version) 1. 2. 3. 4. Select the My Meter tab Click Meter Settings. Click Warnings. At the Low Funds Warning field, enter a value up to $9999.990 for which you want the system to prompt you for low funds warning. 5.
7 • System Options Basic Options Changing the Lock Codes and Passwords Setting/Disabling the Lock Code The Lock Code feature prevents unauthorized access to your mailing system. If you establish a lock code, then a user will need to enter the Lock Code after: • • • you power-up the machine the machine has entered sleep mode and you need to awaken it you press the Lock/Power key and choose "Lock the meter", and you want to access the machine 1. 2. 3. 4. Press Options. Press Page Down twice.
7 • System Options Basic Options Changing the Lock Codes and Passwords (cont'd) Setting/Disabling the Supervisor Password A Supervisor password can be used to prevent unauthorized account changes within the Departmental Accounting feature. If you establish a Supervisor password, a user will need to enter this password to add, edit, or delete Departmental Accounts; and for clearing Departmental Account totals. i NOTE: You need to set up a Supervisor password also if you 1. 2. 3. 4.
7 • System Options Basic Options Setting Scale Options (if optional scale was purchased) There are several options you can set with your scale such as zeroing the weight on the scale, turning the scale on/off, viewing metric weights, and saving/changing class or ZIP settings when weight changes on your scale. Most of the scale options are accessed by pressing the selection key next to SCALE: line at the Home screen. Dec 23 10 ≡$0.00≡ ◄ACCT: Sales ◄CLASS: None ◄SCALE: 0lb 0.
7 • System Options Basic Options Setting Scale Options (cont'd) Turning Scale On or Off You may turn on and off the scale function as necessary. 1. At the Home screen, press the selection key next to SCALE: line. 2. Select "Turn Scale OFF (or ON)". 3. You return to the Home screen with either the scale on or off. Scale Turned On Screen Scale Turned Off Screen Dec 23 10 ≡$0.00≡ ◄ACCT: Sales ◄CLASS: None ◄SCALE: 0lb 0.0oz Dec 23 10 ≡$0.
7 • System Options Basic Options Setting Scale Options (cont'd) Setting Weight Change Options You can set how the scale reacts regarding the class of service or ZIP code when the weight changes. 1. At the Home screen, press the selection key next to SCALE: line. 2. Press Page Down. 3. You have a choice to set the class setting or ZIP setting. WHEN WEIGHT CHANGES ◄Change/Retain class ◄Change/Retain ZIP A. To change Class settings, select "Change/Retain class".
7 • System Options Basic Options Setting Scale Options (cont'd) Setting Class Change Options You can set how the scale reacts regarding the ZIP code when the class changes. 1. At the Home screen, press the selection key next to SCALE: line. 2. Press Page Down twice. 3. Select "Change/Retain ZIP". WHEN CLASS CHANGES ◄Change/Retain ZIP 4. Select either change ZIP or retain ZIP when class changes. The current condition is listed at the bottom of the screen.
7 • System Options Advanced Options Advanced options allow you access to features that are used very infrequently such as maintenance mode, system withdrawal, etc. The Advanced Feature menu includes: • • • • • • Manage USPS® Confirmation Delivery Records (refer to Pitney Bowes publication SV61156 for information on this optional feature). Visit our website (see page v) and enter "SV61156" in the search box on the home page to locate and view this document.
7 • System Options Advanced Options Change Language The machine is capable of displaying all screens, operator prompts, and options in either English or Spanish (Español). English is the default language when the machine is initially powered up. To change the screens to Spanish (or back to English when Español is selected): 1. Press Options. 2. Press Page Down twice. 3. Select "Advanced Features". 4. Press Page Down once. 5. Select "Change Language". 6.
7 • System Options Advanced Options Meter Withdrawal (Withdrawing Postage Funds) For a meter withdrawal, you need to move the remaining balance of postage from your system into your Postage By Phone® Account. Normally this is done if you are no longer going to use the machine. i NOTE 1: Contact Pitney Bowes first before withdrawing funds. i NOTE 2: Machine must be connected to the Data Center. 1. Press Options. 2. Press Page Down to the third screen. 3. Select "Advanced Features".
7 • System Options Advanced Options Meter Withdrawal (Withdrawing Postage Funds) (cont'd) 7. The system connects into the Pitney Bowes Data Center (this may take a few moments). Various screens displays, letting you know the status of the process. 8. The Transfer Successful screen displays. Select "Continue". TRANSFER SUCCESSFUL Funds moved to PBP account $xxx.xx ◄Continue Funds Report 9.
7 • System Options Advanced Options Run Install Mode Running “Install Mode” allows you to review, and change if desired, most of the values that were selected when the machine was first installed via the procedure in the Quick Install Guide. If you no longer have a copy of the Quick Install Guide (AWxxxx), you can download one from our website (see page v for support information). i NOTE: Do not run this option unless directed to do so by your Pitney Bowes representative. To run the install mode: 1.
8 • Standard Accounting (Option) Standard Accounting Overview An accounting feature on a mailing system allows you to track your postage costs by categories. These categories can represent whatever makes sense to your organization - departments, people, locations, projects, etc. Tracking your mailing expenses by category allows you to manage and budget your postal costs in a more efficient manner.
8 • Standard Accounting (Option) Activating/Setting Up Standard Accounting Use the table below to step you through the process of setting up standard accounting (assuming you purchased it). The table covers the entire "life cycle" of an account, from creation to deletion. Step Action 1 2 Description/Procedure Turn On Accounting Feature Turns on the Accounting feature. This is necessary before you can create accounts.
8 • Standard Accounting (Option) Activating/Setting Up Standard Accounting Step Action Description/Procedure 4 Create Account Sets up your account name (and password if desired). See Creating an Account later in this chapter for procedure. 5 Maintain (Edit) Account Allows you to change the name and/or password of an account. See Editing Account Names and Passwords later in this chapter for procedure. 6 Select Account Allows you to choose the specific account for recording postage. 1. 2. 3.
8 • Standard Accounting (Option) Turning On Standard Accounting You need to turn on the standard accounting feature in order to track postage by account. 1. At the home screen, press Options. 2. Press Page Down and select "Turn items ON/OFF". OPTIONS ◄Turn items ON/OFF ◄Time and Timeouts ◄Postage Values Page Up Page Down 3. Select "Accounting". TURN FEATURES ON/OFF ◄Accounting ◄Account Passwords ◄Auto Rating Page Up Page Down 4. Select "Standard Acct.".
8 • Standard Accounting (Option) Turning On Standard Accounting 6. The "Select an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit). To select an account: SELECT AN ACCOUNT ◄1 (Use keypad) ◄0 None ◄2 Sales Page Up Page Down A. You may either key in the first digit of the account number if you know it and press Yes/Enter, OR B. Use the appropriate selection key next to the display. 7.
8 • Standard Accounting (Option) Turning On Account Passwords (Globally) You can turn on the requirement for all operators to enter passwords when choosing an account. i NOTE 1: You need to set up a Supervisor password (see Chapter 7, System Options) before you can enable Account passwords. i NOTE 2: You need to establish a password for each account to complete the process. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2.
8 • Standard Accounting (Option) Turning Off Account Passwords (Globally) You can turn off the requirement for operators to enter passwords (if passwords are set up) when choosing an account. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Press Page Down twice and select "Acct Passwords". ACCOUNTS ◄Clear all accounts ◄Turn accounting OFF ◄Acct Passwords 3. Select "Turn Passwords OFF". 4. You are prompted to enter the Supervisor password.
8 • Standard Accounting (Option) Creating an Account You need to create an account before you can use the standard accounting feature to track postage. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Select "Create an account". If a Supervisor password has been enabled, you are prompted to enter one. Key in the 4-digit password if necessary. ACCOUNTS ◄Select an account ◄Create an account ◄Delete an account 3.
8 • Standard Accounting (Option) Editing Account Names and Setting Up Passwords You can edit an account name and establish passwords for each account if you wish. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Press Page Down and select "Edit an account". ACCOUNTS ◄Edit an account ◄Display acct totals ◄Clear an account 3. If the supervisor password has been enabled, you are prompted to enter it. Key in the 4-digit password and select "Continue". 4.
8 • Standard Accounting (Option) Editing Account Names and Setting Up Passwords 6. After the account is selected, you have a choice to edit the account name or edit the account password (if the account password option has been turned on). Edit Account Name option A. If you select "Edit acct. name", the system prompts you for the new name. Key in a new name for the account. It can be up to twelve alpha/numeric characters long.
8 • Standard Accounting (Option) Selecting an Account You need to select an account to track postage when using Departmental Accounting. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Select "Select an account" ACCOUNTS ◄Select an account ◄Create an account ◄Delete an account 3. The "Select an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit).
8 • Standard Accounting (Option) Displaying Account Totals You can view your account totals anytime using this option. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Press Page Down and select "Display acct totals" ACCOUNTS ◄Edit an account ◄Display acct totals ◄Clear an account 3. The "Display an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit).
8 • Standard Accounting (Option) Printing a Single Account Report This report provides the postage amount and number of pieces applied for a single account (if the Departmental Accounting feature is set up on your system). Press Reports. Select "Printable report". Select "Single Accounts Rpt". Key in an account. When prompted, insert tape sheet or envelope into machine. The report is printed and you return back to the Printable reports menu. 6.
8 • Standard Accounting (Option) Printing a Multi-Account Summary Report This report provides the postage amount and number of pieces applied for all of your accounts, listed individually (if the Departmental Accounting feature is set up on your system). At a PC Using PC Meter Connect™ (Enhanced Version) 1. At the My Meter tab, click on Account Reports. 2. An Accounting Report panel displays on the left, listing all of the accounts with the number of pieces and postage used for each. 3.
8 • Standard Accounting (Option) Printing a Multi-Account Summary Report At a PC Using PC Meter Connect™ (Enhanced Version) cont'd i NOTE: If you are accessing features from PC Meter Connect™ • • (Enhanced version), please keep in mind the following: If the system is in "sleep" mode, accessing a feature from the Main Window will "awaken" the machine.
8 • Standard Accounting (Option) Clearing an Account You can clear the postage totals on an account when necessary. IMPORTANT: Make sure you really want to clear an account. Once you do, the account information is gone. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Press Page Down and select "Clear an account". If a Supervisor password has been enabled, you are prompted to enter one. Key in the 4-digit password if necessary.
8 • Standard Accounting (Option) Clearing All Accounts You can clear the postage totals on all accounts (for example, at the beginning of a new fiscal year) with this option. IMPORTANT: Make sure you really want to clear all accounts. Once you do, the account information is gone. 1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Press Page Down twice and select "Clear all accounts". If a Supervisor password has been enabled, you are prompted to enter one.
8 • Standard Accounting (Option) Deleting an Account You can delete an account, but make sure you really want to because you cannot get the information associated with that account back after it has been deleted. IMPORTANT: Make sure your really want to delete an account. Once you do, the account information is gone. 1. From the Home screen, press the selection key next to ACCT: line to display the Accounts menu. 2. Select "Delete an account".
9 • Reports Overview of Reports Your system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. The reports are accessed by pressing Reports. i NOTE: Some reports can be printed on an envelope or tape strip; others require an optional attached printer (laser).
9 • Reports Printing a Report The report printing options available to you will depend on the type of report you have selected. Printing on an Envelope or Tape Strip 1. Press Menu. 2. Select "Reports". 3. Select the appropriate report from the list. You may need to press the down arrow key to view additional reports. i NOTE: If it have an attached printer, but want to print on an envelope or tape strip, select "Mailing Machine" when prompted.
9 • Reports Register Report (Funds Report) This report lists the postage used, postage available, pieces processed, and other information about your machine usage. Press Reports. Select "Printable report". Select "Register Report". When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable reports menu. 5. Press Clear (back arrow key) to return to Report type menu or press Home to return to the Home screen. Funds Report 1. 2. 3. 4.
9 • Reports Add Postage Report This report lists the last five postage refills. Press Reports. Select "Printable report". Select "Add Postage Report". When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable reports menu. 5. Press Clear (back arrow key) to return to Report type menu or press Home to return to the Home screen. Last 5 Refills 1. 2. 3. 4. Date of Refill Time Refill Amount JAN 28 08 8 : 32A $ 025 .
9 • Reports Single Accounts Report (Standard Accounting) This report provides the postage amount and number of pieces applied for a single account (if the Departmental Accounting feature is set up on your system). Press Reports. Select "Printable report". Select "Single Accounts Rpt". Key in an account. When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable reports menu. 6.
9 • Reports Multi-Account Summary Report (Standard Accounting) This report provides the postage amount and number of pieces applied for all of your accounts, listed individually (if the Departmental Accounting feature is set up on your system). At a PC Using PC Meter Connect™ (Enhanced Version) 1. At the My Meter tab, click on Account Reports. 2. An Accounting Report panel displays on the left, listing all of the accounts with the number of pieces and postage used for each. 3.
9 • Reports Multi-Account Summary Report (Standard Accounting) At a PC Using PC Meter Connect™ (Enhanced Version) cont'd i NOTE: If you are accessing features from PC Meter Connect™ • • (Enhanced version), please keep in mind the following: If the system is in "sleep" mode, accessing a feature from the Main Window will "awaken" the machine.
9 • Reports Account List Report (Standard Accounting) This is a laser printed report only that provides the postage amount and number of pieces applied to all of your accounts (if the Departmental Accounting feature is set up on your system). 1. 2. 3. 4. Press Reports. Select "Printable report". Select "Account List Report". When prompted, make sure the laser printed is connected to your machine, then select "Continue" 5. The report is printed and you to return to Report type menu.
9 • Reports Special Services Report (USPS® Confirmation Services) This report is used in conjunction with the optional USPS® Confirmation Services feature and provides a list of the last 20 mail pieces (by barcode number) that had one of the USPS® Confirmation Services applied to them. 1. 2. 3. 4. Press Reports. Select "Printable report". Select "Special Services". When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable reports menu.
9 • Reports Rates Summary Report This report provides a summary of the rate files that are currently active in your system. You can print this as a way to confirm that you have received the latest rates. 1. 2. 3. 4. 5. Press Reports. Select "Printable report". Press Page Down once Select "Rates Summary Rpt". When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable reports menu.
9 • Reports Configuration Report This report lists configuration information about your machine and Postage By Phone® account. It is generally a report you will not have to access unless your Pitney Bowes Customer Service Representative requests that you print it out. Press Reports. Select "Printable report". Select "Configuration Report". When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable reports menu. 5.
9 • Reports Error Report This report provides a history of error codes that your machine has encountered. It is generally a report you will not have to access unless your Pitney Bowes Customer Service Representative requests that you print it out. 1. 2. 3. 4. Press Reports. Select "Printable report". Select "Error Report". When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable reports menu.
10 • Maintenance Messages Indicating Ink Cartridge Replacement i NOTE: We recommend that you keep a spare ink cartridge on hand at all times. Your actual ink usage will vary, depending on whether you routinely print ads, how many pieces of mail you print a day and other factors. The machine display tells you when the ink supply is low or exhausted with the following messages: “Low Ink" Replace the ink cartridge soon.
10 • Maintenance Replacing the Ink Cartridge 1. If you have a DM200L/DM225L, remove the weighing platform by lifting it straight up. 2. Open the top cover. A "Top Cover Open" message displays. 3. Select "Replace Ink Tank" to continue (if you don't want to change the ink cartridge at this time, simply close the top cover). The message "Moving ink tank to replacement position" displays. 4. Unlatch and flip open the ink cartridge guard. Ink Cartridge Guard 5. Lift up and remove old ink cartridge and discard.
10 • Maintenance Replacing the Ink Cartridge 6. Remove tape on bottom of new ink tank cartridge. 7. Lower the ink cartridge into the cavity (the label on the top of the cartridge should face the front of your system). The ridges on either side of the cartridge will slide into the grooves. Ridge Ridge Groove 8. Close the ink cartridge guard and click to secure. ” ICK “CL 9. Close the cover.
10 • Maintenance Filling the Moistener Refer to the following procedure to refill the moistener. 1. Check the moistener tank to see how much sealing solution is left. Fill Here Check Level Here 2. Add enough E-Z Seal® to bring the sealant level up to the bottom of the fill hole. We recommend E-Z Seal because it helps keep your moistener clean and improves sealing efficiency. See Chapter 12, Supplies and Options for part numbers to order this item. 3.
10 • Maintenance Maintaining the Moistener If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moistener brush or wick. If seal quality doesn't improve after cleaning, you can replace the moistener brush or wick as needed. Brush Wick See Chapter 12, Supplies and Options for part numbers to order these items for your machine. Removing and Cleaning the Moistener Brush 1. Push down on the blue release lever on the moistener. Release Lever 2.
10 • Maintenance Maintaining the Moistener Removing and Cleaning the Moistener Brush (cont'd) 3. Open the hinged brush holder. 4. Grasp the bristles and slide the brush out of the hinged brush holder, toward the front of the moistener tank. Brush Brush Holder 5. Clean the brush in plain water, and rinse thoroughly. Blot the brush with a paper towel to remove excess water 6. Position the brush as shown at right so its bottom edge is under the mounting tabs. 7.
10 • Maintenance Maintaining the Moistener Removing and Cleaning the Moistener Wick and Holder i NOTE: This procedure assumes you have done steps 1 to 7 from the previous "Removing and Cleaning the Moistener Brush" section. 1. Pull up and remove the holder and wick from the moistener as shown here. Holder Wick 2. Separate wick from metal holder, clean the wick in plain water, and rinse thoroughly. Blot the wick with a paper towel to remove excess water 3. Place the wick back in the holder. 4.
10 • Maintenance Replacing the Print Head 1. If you have a DM200L/DM225L, remove the weighing platform by lifting it straight up. 2. Open the top cover. A "Top Cover Open" message displays. 3. Select "Replace Ink Tank" to continue (if you don't want to change the print head at this time, simply close the top cover). The message "Moving ink tank to replacement position" displays. 4. Unlatch the ink cartridge guard by sliding the green lever to the right and flipping the guard open. Ink Cartridge Guard 5.
10 • Maintenance Replacing the Print Head 6. Squeeze in on the two gray tabs on either side of the print head so that they slide toward each other. 7. While squeezing, lift and tilt the print head to the right toward the space for the ink cartridge. The print head should come up out of the machine. 8. Remove the print head from packaging. SV62276 Rev.
10 • Maintenance Replacing the Print Head 9. Remove the protective tape or the black cap from the bottom of the replacement print head. OR Protective Tape Black Cap 10. Squeeze the two gray tabs on either side of the new print head and slightly angle the print head while pushing the print head flush against the wall. Flush Against Wall Tabs 11. If you are using the same ink cartridge you removed in Step 5, continue with step 12.
10 • Maintenance Replacing the Print Head 12. Lower the ink cartridge into the cavity (the label on the top of the cartridge should face the front of your system). The ridges on either side of the cartridge will slide into the grooves. Ridge Ridge Groove 13. Close the ink cartridge guard and click to secure. ” ICK “CL 14. Close the cover. The system automatically recognizes the new cartridge and in a few moments returns you to the Home screen. SV62276 Rev.
10 • Maintenance Running Print Tests The system has several tests that let you check print performance and help you determine printing problems. These tests are accessible by pressing Options, pressing Page Down to the third screen, and selecting "Advance Features".
10 • Maintenance Running Print Tests Test Print The test print allows you to print a test pattern to see if the print head is functioning properly or you have enough ink in the cartridge. 1. 2. 3. 4. 5. 6. 7. 8. Press Options. Press Page Down twice. Select "Advanced Features". Select "Maintenance mode". Select "Printer maintenance". Select "Test Print". When prompted, insert an envelope through the machine. You are prompted if the test pattern is OK. A.
10 • Maintenance Running Print Tests Purge The test print allows you to purge the print heads in an effort to fix a printing problem 1. 2. 3. 4. 5. 6. 7. Press Options. Press Page Down twice. Select "Advanced Features". Select "Maintenance mode". Select "Printer maintenance". Select "Purge". You have a choice of 4 purges to use. Normally selecting "Purge A" is sufficient to purge the system, unless directed by a Pitney Bowes agent to do otherwise. ◄Purge A ◄Purge B ◄Purge C PURGE 8.
10 • Maintenance Running Print Tests Replacement of Print Head or Cartridge This option steps you through the procedure to replace either the print head or ink tank (cartridge). i NOTE: See "Replacing the Ink Cartridge" or "Replacing the Print Head" at the beginning of this chapter which explains these procedures in detail using figures. 1. 2. 3. 4. 5. 6. 7. Press Options. Press Page Down twice. Select "Advanced Features". Select "Maintenance mode". Select "Printer maintenance". Select "Replacement".
10 • Maintenance This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 10-16 SV62276 Rev.
11 • Troubleshooting Getting Help There may be times when you need help to solve a problem, or you may want more information about how your mailing system works. Pitney Bowes provides several information resources. See page v for our web and phone support information. Before you contact us, please read the troubleshooting information in this chapter. In many cases, it can help you resolve the problem. Also, you can often restore normal operation by powering down the unit and then powering it on.
11 • Troubleshooting Display Problems (display hard to read) The display contrast needs adjustment. 1. Press Options. 2. Select "Adjust the Contrast". 3. Select "Increase Contrast" or "Decrease Contrast" to change the contrast level as necessary. 4. Press Home to return to the Home screen. Feeding Problems (stalled envelopes) 1. Move transport release lever 1/4 turn to the right (clockwise) to the "released" position (vertical). 2. Carefully pull envelope out from right. 3.
11 • Troubleshooting Printing Problems Symptom Cause Solution Machine won't print Machine is in seal-only mode This mode disables printing. Press Home to return to Home screen and resume printing. Meter Stamp is Ink cartridge incomplete or needs replacing streaked; poor print quality Print nozzles clogged Replace ink cartridge. See the instructions in Chapter 10, Maintenance. "Waste Tank Full!" message Waste ink tank is full Call Pitney Bowes (see page v).
11 • Troubleshooting Moistening Problems (envelopes don't seal) Symptom Solution Incorrect feeding Make sure you slide the envelope flap under the blue edge of the feed deck. If you don't, the moistener can't wet the flap. Low sealant level Check the sight glass on the left side of the moistener tank. If the sealant level is low, add E-Z Seal® solution until it reaches the bottom of the fill hole. See the instructions in Chapter 10, Maintenance. Dry moistener brush Try wetting the moistener brush.
11 • Troubleshooting Problems Connecting to the Data Center via Analog Line Symptom Solution Improper phone line or phone line not connected to machine • Make sure you've connected your machine to a dedicated analog phone line (the same type you connect your home phone to). If you are using a DSL line, you should use a DSL filter obtained from your DSL provider. • Make sure the phone line connectors are firmly seated in their receptacles.
11 • Troubleshooting Problems Connecting to Data Center via LAN Network Symptom Solution Machine may not be connected to LAN Internet Connection • Make sure you've connected your machine to a working LAN Internet connection. Contact your network administrator if you suspect issues with your LAN network. • Make sure the LAN internet cable USB Internet adapter connectors are firmly seated in their receptacles • Make sure the adapter lights are lit to show an active connection.
11 • Troubleshooting Problems Connecting to the Data Center via the PC You can access www.pb.com using Internet Explorer but PC Meter Connect™ cannot detect the Internet (see also "Troubleshooting" in Appendix A - PC Meter Connect™.) 1. Right click on the PC Meter Connect™ tray icon and select "Internet Settings...". Right Click on Tray Icon Select "Internet Settings..." 2.
11 • Troubleshooting Problems Connecting to the Data Center via the PC You can access www.pitneybowes.ca using Internet Explorer but PC Meter Connect™ cannot detect the Internet (cont.) Solution B - Enter your own network's Proxy Address and Authentication settings (if used). Contact your IT administrator for these settings. Click "Manual proxy settings", and enter the proxy settings and proxy authentication (if used) provided by your IT administrator (see screen below). Click OK.
11 • Troubleshooting Problems Connecting to the Data Center via the PC You can access www.pitneybowes.ca using Internet Explorer but you are having problems downloading files to your meter. (see also "Troubleshooting" in Appendix A - PC Meter Connect™.) 1. Right click on the PC Meter Connect™ tray icon and select "Internet Settings". Right Click on Tray Icon Select "Internet Settings..." 2. At the Internet Settings configuration screen, choose "Active" for FTP Mode (see screen below) and click OK.
11 • Troubleshooting Accidentally Printing the Wrong Postage Once you have printed a meter stamp, the postage funds have been “used up” by the machine, even if the printing is illegible. That’s why it is so important to make sure the correct value is shown on the machine before inserting the mail piece or tape sheet, and that you do not let the ink level get too low. We recommend you always keep a spare ink cartridge on hand just for this reason.
11 • Troubleshooting Viewing System Configuration Levels Sometimes in an effort to fix your problem over the phone, a Pitney Bowes agent may request you to look up the system level that is on your machine. Follow these steps to do this: 1. 2. 3. 4. 5. 6. Press Options. Press Page Down twice. Select "Advanced Features". Select "Maintenance mode". Select "View system info". There are various screens of information available about your machine. Press Page Down to scroll through all the screens if needed.
11 • Troubleshooting This page was put in as a placeholder so you can print this guide in a duplex (double-sided) mode while keeping the proper page positions. 11-12 SV62276 Rev.
12 • Supplies and Options Supplies Description Number Ink Cartridge, Red Fluorescent 793-5 Moistener Brush/Wick Assembly 946-1 Waste Ink Pad Replacement Kit (DM125/DM225) 52F-B Double Tape Sheets—50 612-9 Double Tape Sheets—300 620-9 E-Z Seal® 4-Ounce Flip Top Bottles—4 601-9 E-Z Seal® 16-Ounce Bottles—4 601-0 Refer to Pitney Bowes Contact List on page v for web addresses and phone numbers to order supplies.
12 • Supplies and Options Options Electronic USPS® Confirmation Services This option allows you to get discounted fees from USPS® for selected services. See Pitney Bowes publication SV61156 for more information on this feature. Visit our website (see page v) and enter "SV61156" in the search box on the home page to locate and view this document Postal Inscriptions/Advertisements Your system comes pre-loaded with several envelope ads and postal inscriptions.
Appendix A • PC Meter Connect™Desktop Application About PC Meter Connect™ Desktop Application PC Meter Connect desktop application is a high-speed connectivity option that eliminates the need for an analog line. Similar to Constant Connection (LAN Connection), PC Meter Connect™ enables your system to connect to the Internet but it does so via a Windows PC having an Internet connection.
Appendix A • PC Meter Connect™ Desktop App. Installation Requirements Before installing the PC Meter Connect™ software, make sure your PC meets these minimum requirements: • • • • Windows® 2000, Windows XP (32-bit or 64-bit), Windows Vista (32-bit or 64-bit), or Windows 7 (32-bit or 64-bit) operating systems with the latest service packs. Mac OS is not supported. 1.
Appendix A • PC Meter Connect™ Desktop App. Access/Launching the Application The program is loaded in the background automatically when you boot up your computer. You will know this by seeing the PC Meter Connect™ icon in the system tray. i NOTE: If the PC Meter Connect™ software was not running for some reason (you'll know this when you don't see the PC Meter Connect™ icon in the system tray), double clicking on the desktop icon will restart the software.
Appendix A • PC Meter Connect™ Desktop App. Accessing Features from the System Tray Icon (Basic Version) If you right-click on PC Meter Connect™ icon in the system tray, you can access several options for the PC Meter Connect™ Basic software. Options Screen for Basic PC Meter Connect™ Right Click on PC Meter Connect™ Icon in System Tray Option Description Update PC Meter Connect™ Connects you to a Pitney Bowes website for the latest version of the PC Meter Connect™ software Internet Settings...
Appendix A • PC Meter Connect™ Desktop App. Accessing Features from the System Tray Icon (Enhanced Version) If you right-click on PC Meter Connect™ icon in the system tray, you can access several options of the PC Meter Connect™ Enhanced software. These are in addition to the Main Window features described on the following pages.
Appendix A • PC Meter Connect™ Desktop App. PC Connect Main Window (Enhanced Version) Once you double-click the desktop icon or the system tray icon, the PC Meter Connect™ Main window displays (see figure below). PC Meter Connect™ connects to the Data Center and provides the postage amount in your machine, your Postage-By-Phone account balance, your Purchase Power balance, and lists any updates needed.
Appendix A • PC Meter Connect™ Desktop App. PC Connect Main Window (Enhanced Version) 1 2 3 5 4 PC Meter Connect™ Main Window 1. Connection Status—indicates whether your PC can communicate with the Internet and to your mailing machine. A green check ✔ indicates a good connection, while a red X means the devices can not communicate. Internet PC Machine Good communications Internet PC Machine PC not communicating with Internet SV62276 Rev.
Appendix A • PC Meter Connect™ Desktop App. PC Connect Main Window (Enhanced Version) 2. Messages from Meter—displays status messages (such as "Funds Low") to help you keep your machine up and running. 3.
Appendix A • PC Meter Connect™ Desktop App. Feature Tabs (Enhanced Version) Postage Postage Tab - Main Screen Support Information Provides the postage amount in your system your Postage-By-Phone balance, and your Purchase Power balance. Task Panel Allows you to add postage to your meter. Simply: 1. Click on Add Postage to Meter. 2 Select either the amount your used for your last refill or one of the predetermined amounts. (You can also enter another amount and click Enter). 3.
Appendix A • PC Meter Connect™ Desktop App. Feature Tabs (Enhanced Version) Supplies Supplies Tab - Main Screen Task Panel Provides links to the Pitney Bowes support website to order: • • • • • Supplies Cleaning Kits Envelopes Envelope Ads Laser Toner and Ink Cartridges A-10 SV62276 Rev.
Appendix A • PC Meter Connect™ Desktop App. Feature Tabs (Enhanced Version) Updates Updates Tab - Summary Mode Screen Updates Tab - Detail Mode Screen Support Information Provides the rate version information stored in your system, in either a summary or detail mode. Task Panel Allows you to connect to the Pitney Bowes Data Center and: • • update the mailing system perform a meter inspection SV62276 Rev.
Appendix A • PC Meter Connect™ Desktop App. Feature Tabs (Enhanced Version) Support Support Tab - Main Screen Task Panel Provides links to the Pitney Bowes support website for: • • • • • My Account On-line Help Demonstrations (Demos) about your machine PDF of this guide Frequently Asked Questions (FAQs) A-12 SV62276 Rev.
Appendix A • PC Meter Connect™ Desktop App. Feature Tabs (Enhanced Version) My Meter My Meter - Main Screen Task Panel Allows you to access to machine features such as: • • • • • machine settings (date, time, preset, etc.). See next pages for details.
Appendix A • PC Meter Connect™ Desktop App.
Appendix A • PC Meter Connect™ Desktop App. Feature Tabs (Enhanced Version) My Meter (cont'd) Task Panel Ads & Inscriptions My Meter - Meter Settings Screen - Ads & Inscriptions (None Chosen) My Meter - Meter Settings Screen - Ads & Inscriptions (Chosen) SV62276 Rev.
Appendix A • PC Meter Connect™ Desktop App. Feature Tabs (Enhanced Version) My Meter (cont'd) Task Panel Warnings My Meter - Meter Settings - Warnings Screen Task Panel View Preset My Meter - Meter Settings Screen - View Preset A-16 SV62276 Rev.
Appendix A • PC Meter Connect™ Desktop App. Troubleshooting IMPORTANT: • • • • When using PC Meter Connect™, disconnect the analog line to your mailing machine. If you want to use the analog phone line method of connecting to the Data Center, unplug the USB cable from the back of the machine, then connect the analog phone line. If you have virus checking/firewall software installed on your PC (e.g., Norton, McAfee, etc.), please check your settings to ensure that FTP downloads are allowed.
Appendix A • PC Meter Connect™ Desktop App. Displaying PC Meter Connect™ Icon on System Tray If you minimize or close the PC Meter Connect™ window, the application will still be running in the background as indicated by the icon in the system tray. If you cannot see the PC Meter Connect™ icon in the system tray and you want to verify that the program is running, follow these steps to display all icons on your system tray. 1.
Appendix A • PC Meter Connect™ Desktop App. Problems Connecting to the Data Center via the PC You cannot access www.pb.com from your PC using Internet Explorer Contact your IT administrator for any special setup needed to enable your PC and Internet Explorer to access the Internet. SV62276 Rev.
Appendix A • PC Meter Connect™ Desktop App. Problems Connecting to the Data Center via the PC You can access www.pb.com using Internet Explorer but PC Meter Connect™ cannot detect the Internet. 1. Right click on the PC Meter Connect™ tray icon and select "Internet Settings...". Right Click on Tray Icon Select "Internet Settings..." 2.
Appendix A • PC Meter Connect™ Desktop App. Problems Connecting to the Data Center via the PC You can access www.pb.com using Internet Explorer but PC Meter Connect™ cannot detect the Internet (continued) Solution B - Enter your own network's Proxy Address and Authentication settings (if used). Contact your IT administrator for these settings. Click "Manual proxy settings", and enter the proxy settings and proxy authentication (if used) provided by your IT administrator (see screen below). Click OK.
Appendix A • PC Meter Connect™ Desktop App. Problems Connecting to the Data Center via the PC You can access www.pb.com using Internet Explorer but you are having problems downloading files to your machine. 1. Right click on the PC Meter Connect™ tray icon and select "Internet Settings...". Right Click on Tray Icon Select "Internet Settings..." 2. At the Internet Settings configuration screen, choose "Active" for FTP Mode (see screen below) and click OK.
Appendix B • How to Enter Text When is Text Entry Used? Text is entered for these functions: • • • • International mail (selecting a country) Entering Canada and UK Postal Codes Naming a Custom Preset Naming an Account in the Departmental Accounting feature How is Text Entry Done? Text entry is done via the numeric keypad in a fashion similar to current cell phone text entry. Each key, 2 through 9, has three or four letters displayed above it.
Appendix B • How to Enter Text Special Characters Special characters are accessed by repeatedly pressing the “1” key. Special characters include: Symbol Name , Comma * Asterisk .
Appendix C • Glossary Account—set up when using the Standard Accounting option. An account can be an organization, person, department (e.g., “Sales”), or project to which postage is charged. You can assign a unique name to each. The machine stores the total postage used and the number of mail pieces processed for each account. The total number of accounts available on your machine depends on the option purchased. Advertisement, Envelope—An advertising message that appears next to the machine's meter stamp.
Appendix C • Glossary Meter Stamp—The imprint produced by the machine (machine stamp or indicia). Depending on your settings, it may include: • • The indicia (includes the postage amount, date, ZIP code, etc.) An advertisement, which is an optional part of the machine stamp that lets you convey your own special message to the mail recipient. Modem–a device on your machine for connecting to the Pitney Bowes Data Center over a standard (analog) telephone line.
Appendix D • Specifications Equipment Size DM100i/DM200L Base Model 8.5" (215 mm) H x 13.6" (345 mm) W x 15.8" (401 mm) D With Scale 8.9" (226 mm) H x 13.6" (345 mm) W x 15.8" (401 mm) D With Scale and Moistener 8.9" (226 mm) H x 18.5" (470 mm) W x 15.8" (401 mm) D DM125/DM225 Base Model 9.7" (246 mm) H x 13.6" (345 mm) W x 15.8" (401 mm) D With Scale 10.1" (257 mm) H x 13.6" (345 mm) W x 15.8" (401 mm) D With Scale and Moistener 10.1" (257 mm) H x 18.5" (470 mm) W x 15.
Appendix D • Specifications Material (see also figure below) Minimum Size 5" x 3" (127 mm x 76 mm) Maximum Size 15" x 13" (381 x 330 mm) Minimum Flap Depth 7/8" (22 mm) Maximum Flap Depth 3" (76 mm) Minimum Thickness 0.007" (0.18 mm) Maximum Thickness 3/8" (9.5 mm) Maximum Stack Height for Mail 2.5" (60 mm) IMPORTANT: For best results, always make sure your material conforms to these specifications. D-2 SV62276 Rev.
Index A Accounting, Standard Activating/Setting Up Standard Accounting (List of Steps) 8-2 Clearing All Accounts 8-17 Clearing One Account 8-16 Creating an Account 8-8 Deleting an Account 8-18 Displaying Totals 8-12 Editing Account Names and Setting Up Passwords 8-9 Printing a Multi-Account Summary Report 8-14 Printing a Single Account Report 8-13 Selecting an Account to Track Postage 8-11 Standard Accounting Overview 8-1 Turning Off Account Passwords (Globally) 8-7 Turning Off Standard Accounting 8-5 Turni
Index B Barcode Scanner, Configuration with Machine 7-23 Batch Count Checking/Viewing 3-10 Clearing 3-11 Printing 3-11 C Change Language 7-23 Checking Account Balance in Postage by Phone® System 6-9 Checking Funds (Postage) Availability in Machine 6-8 Class Preset Class Lookup Feaure, ON or OFF 7-7 Selecting When Rating Mail 3-6, 3-7, 3-8 Setting Class Change Options 7-21 Setting Weight Change Options 7-20, 7-21 Communications, Establishing Between Your Machine and Data Center Analog Phone Line 6-7 LAN Net
Index D Data Center (Pitney Bowes) Connecting via Analog Phone Line 6-7 Connecting via LAN Network (Constant Connection) 6-5 Connecting via PC Meter Connect™ 6-6 Settings Used for Connecting 6-16 Data Center, Problems Connecting via Analog Line 6-17, 11-5 via LAN network 6-20, 11-6 via the PC 6-21, 11-7, A-19 Date Auto-advance of date 4-2, 4-3, 4-4, 7-10 Manually changing printed date 4-2, 4-3, 4-4 Omitting/Restoring on Meter Stamp 4-6 Daylight Savings, Setting 7-11 Default Glossary Entry C-1 Dial Prefix, S
Index E Enter/Yes Key 2-4 Envelope Feeding Problems 11-2 Proper Feeding 3-5, 3-6 Sealing Only 4-5 Envelope Ad, Using and Downloading 4-9, 4-10 Envelope Specifications D-2 Equipment Specifications D-1 Error Report 9-12 Establishing Communications Between Your Machine and Pitney Bowes Data Center 6-1 External printer 2-7 External weighing platform 2-7 E-Z Seal® Filling Moistener 10-4 Order Number 12-1 F Feature Keys 2-4 Features of System, Overview 1-2 Feed Deck 2-3 Feeding Problems 11-2 Figures of All Model
Index Home Screen 3-1 Glossary Entry C-1 I Illustration, of mailing systems 2-1, 2-2 Indicia.
Index M Machine Settings.See System Options Manually Changing Printed Date for the Meter Stamp 4-2 Manually Entering Weight 3-6 Material Specifications D-2 Messages Indicating Ink Cartridge Replacement 10-1 Messages Indicating Waste Ink Tank Replacement 10-1 Messages on the LCD Display 11-1 Meter Serial Number, Location on Refill Receipt 6-10 Meter Stamp (see also "Printing") Figure showing sections of 1-4, 4-1 Glossary Entry C-2 Manually changing printed date 4-1 Printing a $0.
Index P Page Up/Page Down keys 2-6, 2-7 Parts of the Machine Descriptions 2-3 Figures 2-2 Passwords Access On the Home Screen 3-1 Setting/Disabling Lock Code 7-16 Setting/Disabling Supervisor Password 7-17 Setting Up for Standard Accounts 8-9 Turning Off Account Passwords (Globally) 8-7 Turning On Account Passwords (Globally) 8-6 PC Meter Connect Accessing Features from System Tray Icon (Basic Version) A-4 Accessing Features from System Tray Icon (Enhanced Version) A-5 Access/Launching the Application A-3 B
Index Postage Adding funds (postage) to your Postage By Phone® account 6-1 Adding to Machine 6-10 Applying 3-4 Checking Funds in machine 3-1, 3-2, 6-8 Connecting to Data Center to Add 6-1 Definition of Postage in Meter on Report 6-10 How it is Stored in Your Meter 6-1 How to Check Account Balance in Postage by Phone® System 6-9 Keying in Postage Directly 3-5 Minimum Amount for Adding to machine 6-11 Printing a Funds (Postage) Report 6-12 Printing a Receipt After Downloading 6-13 Setting Funds Warning 7-13,
Index Presets Custom, Defining New 5-8 Custom, Deleting 5-11 Custom, Description 5-6 Custom, Editing Preset Name 5-11 Custom, Selecting 5-7 Custom, Viewing the Values 5-9, 5-10 Glossary Entry C-2 Key Location 2-5 Normal Preset, Default Time Setting 7-8 Normal Preset - Defining New Values 5-5 Normal Preset - Description 5-2 Normal Preset - Viewing the Values 5-3 What is a Preset 5-1 Why Should I Always Include a USPS® “Class” 5-1 Why Should I Use Presets 5-1 Print Head Purge 10-14 Replacing 10-8, 10-15 Test
Index Problems Accidentally Printing the Wrong Postage 11-10 Connecting to Data Center via Analog Line 6-7, 11-5 Connecting to Data Center via LAN Network 6-20, 11-6, A-20 Connecting to Data Center via PC 6-21, A-19 Feeding 11-2 LCD Display 11-2 Moistening 11-4 Printing 11-3 Product Name v R Rates Summary Report 9-10 Refill Amount, Refill Receipt Listing 6-10 Register Report (Funds Report) 6-13, 9-3 Registration Wall 3-5 Replacing the Ink Cartridge 10-2 Replacing the Print Head 10-8 Reports Account List Re
Index Scale Differential Weighing 3-8, 3-9 Location 2-3 Scale Stabilizer, ON or OFF 7-7 Setting Options 7-18, 7-19, 7-20, 7-21 Turning On/Off 7-19 Used in Applying Postage 3-7 Viewing Metric Weight 7-19 Zeroing the Scale 7-18 Screen Selection Keys, Location of 2-4 Seal Only Mode 4-5 Security.See Passwords Serial Number Glossary Entry C-2 Services, Special, Used during rating 3-6 Settings, Machine.
Index System Options (Machine Settings) Adjusting the Contrast of the Display 7-5 Advanced Options Overview 7-22 Advancing the Printed Date for the Meter Stamp 7-2 Barcode Scanner 7-23 Basic Options Overview 7-1 Change Language 7-23 Changing the Lock Codes and Passwords 7-16 Dial Prefix 6-17 Distributor Values (connecting to Data Center) 6-22, 6-23 Meter Withdrawal (Withdrawing Postage Funds) 7-24 Modem 6-19 Overview 7-1 Phone Connection Settings 6-17, 6-18, 6-19 Purchasable Features on Machine 12-1, 12-2 R
Index Time Correcting Drift 7-11 Part of printing with Date on Meter Stamp 4-11, 4-12 Setting Daylight Savings 7-11 Setting System Time 7-12 Timeouts for Normal Preset to Appear 7-8 Sleep Mode 7-9 Top Cover 2-2 Transport Release Lever 2-3 Troubleshooting.See Problems U United States Postal Service Website v USB Ports DM100i/DM200L 2-6 DM125/DM225 2-7 USPS Meter Inspection, Perform 6-14 USPS Special Services, Configuration For 7-7 Utility Slot 2-3 W Warnings, Ink Related 10-1 Weighing.
1 Elmcroft Road Stamford, Connecticut 06926-0700 www.pitneybowes.com DM100i / DM125 / DM200L / DM225 Digital Mailing Systems Operator Guide PB Form SV62276 Rev. D 6/11 © 2011 Pitney Bowes Inc.
