Warranty

ManualsBrandsUSG Durock Brand ManualsBuilding materials1/4 in. x 3 ft. x 5 ft. Cement Board with EdgeGuard

EFFECTIVE DATE: FEBRUARY 2019

USG

Tile &

Flooring

Solutions

WHAT IS COVERED?

HOW LONG DOES COVERAGE LAST?

WHAT ARE THE CONDITIONS

OF THE WARRANTY?

WHAT IS NOT COVERED?

WHAT WILL USG DO?

USG DUROCK

BRAND

CEMENT BOARD WITH

EDGEGUARD

™

INTERIOR INSTALLATION

LIFETIME (30-YEAR) LIMITED WARRANTY*

United States Gypsum Company (“USG”) warrants that its USG Durock® Brand Cement Board

with EdgeGuard™ product manufactured and sold by United States Gypsum Company:

1. Shall be free from defects in material and factory workmanship.

2. Will not swell, soften, decay or disintegrate in service.

3. Will not delaminate as a result of exposure to moisture.

This warranty extends to dealers who sell our products, contractors who install our products, and

all owners of the building within the warranty period.

* This warranty runs for the lifetime of the installation of the product up to a period of thirty (30)

years beginning on the date of installation of the product.

In addition to all other terms and conditions of this limited warranty, the product must be installed

in accordance with USG’s current installation instructions in our publication USG Durock® Brand

Cement Board submittal sheet (CB3999) and with ANSI speciﬁcations for cement backerboard,

tile, and grout. In addition, the product must be installed and maintained in accordance with the

instructions in the Tile Council of North America’s current edition of the Handbook for Ceramic,

Glass and Stone Tile Installation, in the Wall Tiling and Floor Tiling Installation Guide sections and

the subsections, Residential & Light Construction in wet, limited water exposure and dry areas and

“residential” ﬂooring areas.

This warranty does not cover any loss or damage due to or arising from:

1. Installation practices not in accordance with United States Gypsum Company’s current published

recommendations, ANSI Speciﬁcations or Tile Council of North America’s recommendations.

2. Structural movement of the building or failure of the structural material to which the product is

attached.

3. Acts of God, such as earthquakes, storms, ﬂoods, etc.

4. Mishandling, misuse, improper storage, or improper application.

5. Failure to maintain the building with reasonable care.

6. Installation of the product over wood studs that are twisted or bowed.

7. Other manufacturers’ products.

United States Gypsum Company will, at its option, replace the non-conforming product and

aected ﬁnishing material, or reimburse the claimant for its material and labor costs of replacing

the non-conforming product and aected ﬁnishing materials. In either event, USG’s costs shall be

not exceed the original material and labor costs of purchasing and installing the non-conforming

product and aected ﬁnishing materials. Such costs shall be established by original installation

records or, if such records are not available, by USG in its reasonable discretion.

Summary of content (2 pages)

PAGE 1
USG Tile & Flooring Solutions EFFECTIVE DATE: FEBRUARY 2019 USG DUROCK® BRAND CEMENT BOARD WITH EDGEGUARD INTERIOR INSTALLATION ™ LIFETIME (30-YEAR) LIMITED WARRANTY* WHAT IS COVERED? United States Gypsum Company (“USG”) warrants that its USG Durock® Brand Cement Board with EdgeGuard™ product manufactured and sold by United States Gypsum Company: 1. Shall be free from defects in material and factory workmanship. 2. Will not swell, soften, decay or disintegrate in service. 3.
PAGE 2
HOW DO I GET SERVICE? To make a claim under this limited warranty, you must give USG written notice of your warranty claim no later than 30 days from the date the claimed product problem or defect was discovered or by reasonable inspection should have been discovered, and before undertaking any permanent repair. In addition, no claim may be brought more than 30 days after the end of the warranty period regardless of the date of discovery of the alleged problem or defect.