Warranty

This Limited Warranty applies to the products sold by Roborock Technology Co. Ltd ("Roborock"). Roborock's
warranty obligations are to the original purchaser ("you") only. This Limited Warranty cannot be assigned or
transferred. This Limited Warranty is limited to the terms set forth below.
NEW PRODUCTS Limited Warranty – Roborock Technology Co. Ltd warrants to you (the original purchaser), that the
ROBOROCK product you purchased will be free from defects in materials and workmanship when used under normal
conditions for one (1) year from the product purchase date.
This Limited Warranty only applies to FCC products officially sold in the United States.
Items can be returned within 30 days of receipt of shipment. In cases where the item is purchased from a third
party, and the third party warranty & returns policy offers a more extended return period, the third party
warranty takes precedence.
CERTIFIED REFURBISHED PRODUCTS Limited Warranty – Roborock Technology Co. Ltd warrants to you, the original
purchaser, that the ROBOROCK product that you purchased will be free from defects in materials and workmanship
when used under normal conditions for six (6) months from the product purchase date. This Limited Warranty
applies only to certified refurbished products purchased at US Amazon's official stores (Roborock Technology Co. Ltd
Store)
PROOF OF PURCHASE - To make a claim under our Limited Warranty, you must first show us the date on which you
purchased the ROBOROCK product. Your bill of sale or similar document is sufficient. If you are unable to show us
the original date of purchase, the time periods in this Limited Warranty will start on the date we shipped your
ROBOROCK product from our factory.
EXCLUSIONS This Limited Warranty does not cover defects or damages caused by (a) consumable parts, such as
brushes, batteries, unless the consumable part has been damaged due to a defect in materials or workmanship in a
non-consumable part of the Product(s); (b) normal wear and tear and cosmetic damage, including, but not limited
to, scratches, dents, and broken plastic; (c) defects or damage caused by misuse; accidents (including, without
limitation, collision, fire, and the liquid); neglect; abuse; unusual stress; modification; improper or unauthorized
repair, installation, wiring, or testing; alterations not approved by us, improper repairs or service, or use of improper
parts and accessories not supplied by us; (d) damage caused by operating the Product(s) outside the permitted or
intended uses described by Roborock; (e) damage caused by use with non-Roborock products; (f) any non-Roborock
products, even if packaged or sold with the Product(s); and (g) modifications of the Product(s) firmware or software
by anyone other than Roborock. Roborock reserves the right to disable the Product(s) if Roborock suspects fraud or
if Roborock determines that the Product(s) are counterfeit, stolen or lost in shipment. (h) misuse or failure to follow
the operating instructions, and failure to perform recommended maintenance; or (i) use in any other manner than
normal and expected use. (j) the serial number of the Product has been removed, erased, defaced, altered or is
illegible in any way (as determined at our sole discretion) (k) This Limited Warranty does not apply to accessories