Troubleshooting Guide

1. What can I do if I cannot get any sound via this audio port?

(1) Check if you have set the headphone connected as the default audio out device in the sound

setting.

(2) Test this USB sound card with another headphone.

(3) If possible, try it with another computer.

2. How can I troubleshoot if the microphone port doesn’t work?

(1) Ensure that your microphone is TRS one first.

(2) Choose your microphone as the default recording or audio-in device in the sound setting.

(3) If possible, test it with another microphone.

3. What can I do if the sound is cutting in and out?

(1) Re-plug the adapter to ensure every part is connected properly.

(2) Test this adapter with another computer and headphone.

4. How can I do if there are some noises when using this sound card?

(1) Check if there is any noise for your headphone and microphone when not using the sound

card.

(2) Please disable the monitor function in the sound setting of your computer if you have opened

it, which might cause noise.

(3) Ensure that your headphone is below 50 ohms, since it doesn’t support high-impedance

earphones.

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Troubleshooting Guide 1. What can I do if I cannot get any sound via this audio port? (1) Check if you have set the headphone connected as the default audio out device in the sound setting. (2) Test this USB sound card with another headphone. (3) If possible, try it with another computer. 2. How can I troubleshoot if the microphone port doesn’t work? (1) Ensure that your microphone is TRS one first. (2) Choose your microphone as the default recording or audio-in device in the sound setting.