Troubleshooting Guide

1. What can I do if the hard drive enclosure cannot be detected?

(1) Check if your SSD is NVMe but not NGFF one.

(2) Re-plug the enclosure to ensure it is connected properly.

(3) Recheck in "My Computer-Device Manager-Universal Serial Bus Controller" to see if the

enclosure still cannot be detected. If not, please upgrade the USB driver of your computer for a

try.

(4) Test the hard drive enclosure with another computer.

2. What can I do if the enclosure can be detected, while the hard drive cannot?

(1) Re-plug the hard drive to ensure it is connected properly with the enclosure.

(2) Check in "My computer-computer management -storage -disk management - disk to see if the

hard drive still cannot be detected. If not, please test this enclosure with another hard drive.

3. How can I troubleshoot if hard drive can be detected while it cannot be read and wrote

properly?

(1) Back up the data first if it is not a new hard drive and then format it.

(2) Make a partition if it is a new hard drive.

(3) Make sure the format of the hard drive is supported by the PC system.

4. How can I troubleshoot if the read and write speed is slower than I expected?

(1) Connect the enclosure to the USB C 3.0 rather than the USB C 2.0 port.

(2) Use the included cable for connecting the enclosure and computer.

(3) Test it with another hard drive if possible.

5. What can I do if the the hard drive enclosure gets disconnecting?

(1) Test it with another cable to see if it is the cable issue.

(2) Re-plug the devices to ensure every part is connected properly.

(3) Try the enclosure with another hard drive and computer if possible.