Frequently Asked Questions

Frequently asked questions and answers

Q1: What is the max capacity this enclosure supports?

A1: It supports 2TB at max.

Q2: What kind of M.2 SSD does this enclosure support?

A2: It only supports M-Key & M+B Key NVMe PCIe based SSD; while it does NOT support

NGFF SATA based B-Key and M&B-Key M.2 SSD, M.2 PCIe AHCI SSD, mSATA SSD.

Q3: How to distinguish NVMe from NGFF SSD?

A3: 1. Generally, NVMe SSD is with the "NVMe express" or "NVMe M.2" symbol, while NGFF

SSD is with the "ATA" or "SATA M.2" symbol.

2. The read and write speed of NVMe is more than 800MB/s, while that of NGFF is less than

550MB/s.

If you're still unable to confirm it, please check it with the manufacture of your SSD first before

purchasing.

Q4: Does this enclosure support UASP?

A4: Yes, it supports UASP, but you need to make sure the device, OS and controller have the

UASP function enabled.

Q5: Does this enclosure support TRIM.

A5: Yes, it supports TRIM.

Q6: Does this enclosure support S.M.A.R.T.

A6: Yes, it supports S.M.A.R.T.

Q7: Does this enclosure support sleeping mode?

A7: Yes, it supports that.

Q8: What is the cable length of this hard drive enclosure?

A8: The USB C to USB C Cable is 1.5ft.

Q9: Is a driver needed for this hard drive enclosure?

A9: No, it is plug and play.

Q10: Can the enclosure be unplugged directly?

A10: Always safely remove your disk before unplugging this product. Otherwise, the data might

be lost.

Q12: What is the max transfer speed for this enclosure?

A12: It is 10Gbps at max if you use the included 10Gbps USB C to C cable.

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Frequently asked questions and answers Q1: What is the max capacity this enclosure supports? A1: It supports 2TB at max. Q2: What kind of M.2 SSD does this enclosure support? A2: It only supports M-Key & M+B Key NVMe PCIe based SSD; while it does NOT support NGFF SATA based B-Key and M&B-Key M.2 SSD, M.2 PCIe AHCI SSD, mSATA SSD. Q3: How to distinguish NVMe from NGFF SSD? A3: 1. Generally, NVMe SSD is with the "NVMe express" or "NVMe M.2" symbol, while NGFF SSD is with the "ATA" or "SATA M.2" symbol. 2.
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Q13: Is it compatible with the USB C smartphone? A13: No, it is not compatible with the USB C smartphone. Q14: Why does this M.2 enclosure heat up during using? A14: It is normal that the aluminum case heating up, since the high-speed M.2 drives generate much heat while working, and the aluminum case is better for heat dissipation.