Frequently Asked Questions

Frequently asked questions and answers
Q1: Can I use two monitors via this adapter at the same time?
A1: No, you can only use one monitor at a time.
Q2: Is this adapter compatible with thunderbolt 3 devices?
A2: No, this adapter is only compatible with thunderbolt 1/2 devices.
Kindly note that thunderbolt 1/2 is mini DP interface while thunderbolt 3 is type c port.
Q3: Does it support audio output?
A3: Only HDMI port could transmit audio and video, VGA interface could only transfer video.
This is the limitation of VGA itself.
Q4: What kind of Mac does this adapter support ?
A4: It supports 2015 and before MacBook Pro, Mac Pro, iMac, Mac mini, MacBook Pro Retina;
2017 and before MacBook Air that have thunderbolt 2 port.
Q5: What kind of surface laptop does this adapter support?
A5: It supports Microsoft Surface surface pro 1 2 3 4 5 6, Surface 3, Surface Book, Surface
Laptop 2, Surface Studio that have thunderbolt 2 port.
Q6: What’s the resolution that this adapter supports?
A6: It supports video resolution up to 4K/30Hz.
Q7: Does it support Netflix?
A7: Yes, it supports Netflix.