Product Info

What To Do If Your Traxxas Model Breaks
Traxxas Service and Support Guide
Welcome to Traxxas Support
All of us at Traxxas want to assure you that your Traxxas
model is backed by the best service and support team in the
industry. Warranties expire, but Traxxas support is there for
the life of the product.
At Traxxas we work hard to make ourselves available to you. If you
have questions about your model, or you’re having a problem
with your model and are not sure what to do, then simply call
us at 1-888-TRAXXAS (U.S. customers only. International please
call 972-265-8000). Our customer support sta is available from
8:30am to 9:00pm central time to answer your questions. You can
also e-mail us at [e-mail]. Troubleshooting support,
how-tos, and technical information are available anytime from our
website at Traxxas.com. The Traxxas online community (message
forum) is a great, searchable reference for many topics. It is
available anytime from the Traxxas website.
This guide will take you through the various options you have for
obtaining service for your Traxxas model, including warranty and
non-warranty service.
Traxxas Warranty Coverage
Electronic Components
Traxxas electronic components are warranted to be free from defects
in materials and workmanship for a period of thirty (30) days from
the date of purchase. Electronic components consist of the radio
system (transmitter, receiver, servos, switches, AC chargers, adapters,
and receiver battery holders), and any other Traxxas electronic
component. See the additional limitations that apply.
Chassis and Driveline
The chassis & driveline consist of all remaining parts of the model
that are not considered electronic. This includes electric motors.
Your new model is considered to be a hobby-class model. We
have made every eort in component design, material selection,
and assembly to make our products as durable as possible.
Because our products are high-performance hobby-class models
that operate at a much higher level of performance than a “toy,”
require periodic maintenance, and are intended to be used in
high performance applications over an extremely wide range of
running conditions and situations, no warranties are expressed
or implied that cover damage caused by normal use or wear,
or cover or imply how long any chassis or motor part will last
before requiring replacement due to wear. Parts will wear
from use and occasionally require replacement. The chassis
and driveline are only covered against manufacturer’s defects
in materials, workmanship or assembly when they are new
(before being used).
If any component is found to be defective, incorrectly made, or
incorrectly assembled within the warranty coverage time period
(where applicable), it will be repaired or replaced at Traxxas’ sole
discretion. This will be done within a reasonable time period and
free of charge. If you believe a defect in materials, workmanship,
or assembly was not apparent when the product was new and
only became evident after the product was used, then please
call us at 1-888-TRAXXAS. We stand behind our products and
reputation and pledge to do our best to make sure you are
satised with your Traxxas product.
Limitations
Any and all warranty coverage does not cover replacement of
parts and components damaged by abuse, neglect, improper or
unreasonable use, crash damage, water or excessive moisture,
chemical damage, improper or infrequent maintenance,
accident, unauthorized alteration or modication or items that
are considered consumable. Traxxas will not pay for the cost of
shipping or transportation of a defective component to us. This
warranty is limited to the charger only and does not cover batteries,
vehicles and other accessories used in conjunction with the charger.
Your Hobby Dealer’s Role
All warranty claims are handled directly by Traxxas. Your dealer
can assist you in contacting Traxxas and determining which
components might be defective, but he is under no obligation
to provide free replacement parts or service. Traxxas does not
authorize dealers to make over-the-counter exchanges or
refunds for Traxxas products that have been used. Traxxas will
make the sole and nal determination if a product or component
can be covered under warranty.
Limitations of Liability
Traxxas makes no other warranties expressed or implied.
Traxxas shall not be liable for any special, indirect, incidental, or
consequential damages arising out of the assembly, installation,
or use of their products or any accessory or chemical required
to use their products. By the act of operating/using the product,
the user accepts all resulting liability. In no case shall Traxxas’
liability exceed the actual purchase price paid for the product.
Traxxas reserves the right to modify warranty provisions without
notice. All warranty claims will be handled directly by Traxxas.
The Traxxas warranty gives the customer specic legal rights
and possibly other rights that vary from state to state. All dollar
amounts stated are in United States dollars. The term “lifetime”
shall refer to the product’s production life at Traxxas. Traxxas is
not obligated to provide upgraded products at a reduced rate
when a previous product’s production cycle has ended.
Traxxas encourages you to register your model online
at Traxxas.com/register.
Non-Warranty Service
Traxxas oers an extended electronics warranty plan. It requires
no payment up front. You only pay when you need the service.
Traxxas Extended Lifetime Electronics Warranty
After the expiration date of the warranty period, Traxxas will repair
the 2-Cell /3-Cell LiPo Balance Charger #2935 for a at rate of $15.00
U.S. plus $5.00 U.S. for shipping and handling. Traxxas will repair
electronic components for a at rate. The electronic products
covered by this extended service plan include electronic speed
controls, transmitters, receivers, servos, and battery chargers.
Motors and mechanical speed controls are not covered. Other
mechanical repairs will be estimated separately. The covered repairs
are limited to non-mechanical components that have NOT been
subjected to abuse, misuse, or neglect. Products damaged by
intentional abuse, misuse, or neglect may be subject to additional