Warranty

Warranty & Returns
Open Box Items
Open Box items are products which have damaged packaging or are otherwise not
suitable to be sold as new. All items are tested to be working by a member of our
team.
We will not accept returns of Open Box items due to cosmetic damage or other
non-performance-related issues. All sales of Open Box items are final and not eligible
for a return or refund. If for some reason the item is defective, please contact
[e-mail] so we can arrange a replacement.
Return Products You Are Unsatisfied With
If you are not 100% satisfied with your purchase, you can return your unused items
within 15 days of purchase for a full refund. Returns because you did not want the
item are subject to a 20% restocking fee. Please contact us for return address before
sending the unit back. We cannot accept returns that show up randomly at our
warehouse without a return authorization from our customer service team. Please
be advised customers are responsible for all return shipping charges.
Return Defective Items
If you received a defective item, you can send the item back in the original package
without any wear and tear for a free repair or replacement. You may be asked to
provide photos and videos showing the defect(s) of the product.
*NOTE: If we do authorize you to return the products, we strongly recommend
obtaining and saving your return tracking number until you are notified by our
customer service team that we have completed your refund.
When Will A Replacement Be Sent?
Replacements are treated the same way as that of new orders -- they leave our
warehouses within 2 days. If a product needs to be returned for replacement, the
replacement is sent only after receiving the original defective item.