TEC Label Printer B-419-GS10-QQ Owner's Manual
0This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules, These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Safety Summary EO1-33030 6DIHW\ 6XPPDU\ Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment. Do not attempt to effect repairs or modifications to this equipment.
Safety Summary EO1-33030 'LVFRQQHFW WKH SOXJ &RQQHFW D JURXQGLQJ ZLUH If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock. Ensure that the equipment is properly grounded. Extension cables should also be grounded.
EO1-33030 TABLE OF CONTENTS Page 1. PRODUCT OVERVIEW .......................................................................................................... 1-1 1.1 1.2 1.3 1.4 1.5 2. Introduction .................................................................................................................... 1-1 Features ........................................................................................................................ 1-1 Unpacking............................................
EO1-33030 4. TROUBLESHOOTING............................................................................................................ 4-1 4.1 4.2 4.3 4.4 LED State ...................................................................................................................... 4-1 Error Process................................................................................................................. 4-2 Possible Problems ......................................................................
1. PRODUCT OVERVIEW EO1-33030 1.1 Introduction 1. PRODUCT OVERVIEW 1.1 Introduction Thank you for choosing the TEC B-419 series label printer. This Owner’s Manual contains information about general set-up through how to confirm the printer’s operation using a test print. This manual should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference.
1. PRODUCT OVERVIEW EO1-33030 1.4 Accessories 1.4 Accessories When unpacking the printer, please make sure all the following accessories have been supplied with the printer. Power Cord (1 pc.) (P/No.FBCB0030202) Owner’s Manual (1 copy) (Doc./No. EO1-33030) TEC Label Printer B-419-GS10-QQ Owner's Manual TOSHIBA TEC CORPORATION 1.5 Appearance The names of the parts or units introduced in this section are used in the following chapters. 5.1(130) 1.5.1 Dimensions 6.6(167) 5.9(150) 7.
1. PRODUCT OVERVIEW EO1-33030 1.5 Appearance 1.5.2 Front View Media Cover Release Catch Media Cover Ventilator Media Outlet FEED Button 1.5.3 Rear View Stand-by Switch Paper Guide (R) Media Inlet Paper Guide (L) Serial Interface Connector (RS-232C) Inlet 1.5.
1. PRODUCT OVERVIEW EO1-33030 1.5 Appearance 1.5.5 Operation Panel The figure below illustrates the Operation Panel and key functions. Stand-by Switch FEED Button ON LINE DATA ERROR FEED ERROR LED DATA LED ON LINE LED There are three LED lights on the Operation Panel. LED Illuminates when… Flashes when… ON LINE The printer is turned on. ----The printer is in operation. Flashes fast when the printer (Goes off when in Idle.) is communicating with the DATA PC.
2. PRINTER SETUP EO1-33030 2.1 Precautions 2. PRINTER SETUP This section outlines the procedures to setup your B-419 printer prior to its operation. The section includes precautions, connecting cables, assembling accessories, loading media, and performing a test print. 2.1 Precautions To ensure the best operating environment, and to assure the safety of the operator and the equipment, please observe the following precautions.
2. PRINTER SETUP EO1-33030 2.2 Procedure before Operation 2.2 Procedure before Operation NOTES: 1. To communicate with the host computer, a 9-pin RS232C cable is required. 2. The printer can also be controlled with its own programming commands. Please contact your TOSHIBA TEC reseller for the Interface/Communication Manual. 2.3 Connecting the Cables to Your Printer This section describes the outline of the printer setup. 1. Unpack the accessories and printer from the box. 2.
2. PRINTER SETUP EO1-33030 2.4 Connecting the Power Cord 2.4 Connecting the Power Cord 1. 2. 3. 4. CAUTION! Make sure that the printer Stand-by switch is turned to the off position before connecting the power cord to prevent possible electric shock or damage to the printer. Use only the power cord supplied with the printer. Use of any other cord may cause electric shock or fire. Connect the power cord to a three-prong outlet only, with the third prong being a good ground (earth) connection.
2. PRINTER SETUP EO1-33030 2.5 Turning the Printer ON/OFF 2.5 Turning the Printer ON/OFF When the printer is connected to your host computer it is good practice to turn the printer ON before turning on your host computer and turn OFF your host computer before turning off the printer. 2.5.1 Turning ON the Printer 1. CAUTION! To turn ON the printer power, slide the Stand-by switch as shown in the diagram below. Note that ( l ) is the power ON side of the switch.
2. PRINTER SETUP EO1-33030 2.6 Opening/Closing the Media Cover 2.6 Opening/Closing the Media Cover WARNING! The Media Cover should be opened fully. Failure to do this may cause the Media Cover to close by its weight, resulting in injury. This section describes the opening and closing procedure of the Media Cover. Follow the procedure when cleaning the print head, platen, paper passage, or media sensor, or removing jammed paper. Opening the Media Cover 1.
2. PRINTER SETUP EO1-33030 2.7 Loading the Media 2.7 Loading the Media The B-419 printer issues in two issue modes depending on the media types. Continuous mode (Fanfold paper) • Insert the media through the media inlet, or open the media cover and set the media, and then close the media cover. • When the print command is received from the PC, the specified numbers of media are printed continuously. • Pressing the [FEED] button causes one piece of media to be fed.
2. PRINTER SETUP EO1-33030 2.7 Loading the Media 2.7.1 Loading the Fanfold Paper 1. Place the fanfold paper at the rear of the printer in line. NOTES: Media Inlet 1. Place the fanfold paper so that the print surface faces up and the top edge of the paper is positioned at the printer side. Container Print Surface Fanfold Paper Paper Top Edge 2. Place the fanfold paper on the surface below the position of the printer’s media inlet. 2. 3.
2. PRINTER SETUP EO1-33030 2.7 Loading the Media 2.7.2 Loading the Cut Form 1. NOTE: The AUTO FEED function is available when selected by the printer setting and black marks are printed on the media as shown below. For details of the printer setting, please contact your nearest TOSHIBA TEC representative. To activate the AUTO FEED function, insert the black mark side of the media into the Media Inlet until it stops. The media will be automatically fed to the print start position. 2.
2. PRINTER SETUP EO1-33030 2.8 Removing/Installing the Paper Guide Unit 2.8 Removing/Installing the Paper Guide Unit When using 4.3” (109 mm) wide media, remove the Paper Guide Assembly as follows. 1. 2. Make sure that the Power Cord is not connected to the AC outlet. Press the Paper Guide Release Lever outside and move the Paper Guide (R) toward the center. Paper Guide Release Lever Paper Guide (R) 3. Remove the two screws to detach the Paper Guide Unit from the printer. Paper Guide Unit 4.
2. PRINTER SETUP EO1-33030 2.9 Test Print 2.9 Test Print The following test procedure allows you to perform a print test to verify that the printer is operating correctly. 1. 2. Load the media on the printer. Slide the Stand-by Switch to ON while holding the [FEED] button. The printer will start a status print. (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) 3. After completing the status print, the test pattern is printed each time the [FEED] button is pressed.
2. PRINTER SETUP EO1-33030 2.9 Test Print 2.9 Test Print (Cont.) • Test Print Definitions (1) Software Version and Checksums PROGRAM VERSION FMRM0064101 V1.0 EB00 (FONT:0200) (BOOT: F800) Software Number Version Program Checksum C/G Area Checksum Boot Area Checksum (2) Printer ID Number PRINTER ID 00000 Printer ID No. (3) Form Version No. 40 NOTE: FORM VERSION 1110000000 0000000001 0000000000 0000000000 Each form version: 0 to 9 Form No. 01 version Form No.
2. PRINTER SETUP EO1-33030 2.9 Test Print 2.9 Test Print (Cont.) (8) Back Feed Position BACK FEED ADJ. +0.0mm Back feed fine adjustment for the initial feed (-9.9mm to +9.9mm) (9) Print Head Element Check HEAD CHECK OK Result of print head broken elements check (OK: Normal, NG: Broken element) (10) Printing Mode PRINT MODE TPCL-LE (AUTO FEED: OFF) Auto feed function ON: with auto feed OFF: without auto feed Issue mode TPCL-LE: GRAPHIC: LABEL: RECEIPT: NOTE: For this check a loopback jig is required.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10 Program Download This section provides step by step instructions on how to setup and download the firmware to the B-419 printer, and to make adjustments to the printer sensors. The firmware download and the sensor adjustments will be made from a Personal Computer via the RS-232C interface. 2.10.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.2 Install Program Installation (Cont.) NOTE: Windows 3.1® is not supported. Windows 95®, Windows 98®, Windows 2000®, and Windows 3.1® are registered trademarks of the Microsoft Corporation. • System Requirements System IBM Compatible PC running Windows 95®, Windows 98®, or Windows 2000®.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.2 Install Program Installation (Cont.) 5. The Software License Agreement screen will appear. Click on Yes when you agree. 6. When the User Information screen appears, type in your name and company name, then proceed to the next step. 7. After click on Next> in the previous screen, the following message screen appears. Click on the Next> button to accept the directory or change the directory if desired.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.2 Install Program Installation (Cont.) 8. The following program folder selection menu will appear. Click on the Next> button. 9. Confirm the current settings and click on the Next> button. 10. The install process will begin. 11. When requested, insert Setup Disk (2/3) and then the Setup Disk (3/3).
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.2 Install Program Installation (Cont.) 12. When the install process is completed, the following screen display will appear. Click on the Finish button to end the installation. 2.10.3 Firmware Files Copy If it ever becomes necessary to upgrade the firmware in the B-419 printer you will be supplied with a floppy disk containing the latest firmware revision similar to that shown below. B-419 Standard FIRMWARE V1.0 FILE:S-V10-Z900.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.3 Firmware Files Copy (Cont.) The following paragraphs will give step by step directions for running the "Install Program for B-419" on your PC which will allow you to transfer the binary files stored in directory C: \Program Files\TOSHIBATEC\ B419STDDL\Firmware to the flash memory of the B-419 printer. • Running the Install Program for B-419 1. 2. Click on the START button to access the program menu.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.3 Firmware Files Copy (Cont.) 5. The file open screen will appear as shown in the figure below. Select the C:\Program Files\TOSHIBATEC\B419STDDL\ Firmware folder and the files in that folder will appear in the files box. 6. As soon as you highlight on the files in the files box, the right half of the screen will show all the data concerning the selected file as shown in the figure below. 7.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.3 Firmware Files Copy (Cont.) NOTE: 8. If it is necessary to change any of the communication parameters, select the Settings (S) drop down menu and then select Conditions (S) as shown in the figure below. 9. The communications setting window will appear as in figure below to allow you to change the communication parameters. Set the proper settings for Device, Parity, and Baud Rate, and click on OK button. 1.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.3 Firmware Files Copy (Cont.) No comment will be sent. NOTE: When Nothing is selected, “(none)” will be displayed. PC date will be sent. NOTE: When Only Date is selected, the current date will be displayed. 16 character maximum message can be sent. NOTE: When Enter Some Comments is selected, a message of max. 16 characters can be entered. 11. Click the OK button to continue. • 1.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.3 Firmware Files Copy (Cont.) 2. After clicking on Start in the previous screen, the following message will appear on the screen. 3. At this time, connect the printer to the PC with the RS-232C cable. Press and hold the FEED button while sliding the printer Stand-by switch to ON. When the printer enters DOWNLOAD mode successfully, the message screen will change to the following. 4.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.4 Sensor Adjustments NOTES: 1. These sensors have been factory set so it is not advisable for you to make these adjustments unless you are having a problem with the printer. 2. If the sensor adjustment is required, be sure to follow the procedure as described. Failure to do this may cause a malfunction of the printer. 3. Do not turn on the printer with the media being set in the printer.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.4 Sensor Adjustments (Cont.) • Adjustment Procedure Reflective Sensor (Black Mark Sensor) 1. 2. 3. NOTE: After completing an adjustment to any of the sensors the Adjust button will become greyed out. However, it will still be possible to make the adjustment again even if the Adjust button is greyed out. The reflective sensor is the one used to detect the black mark on the back of certain types of print media.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.4 Sensor Adjustments (Cont.) 3. Click on the Yes button and the sensitivity of the transmissive sensor will automatically be set as indicated by the “Now Adjusting” window appearing as shown in the figure below. Paper End Sensor 1. 2. 3. The paper end sensor will detect when the print media has run out.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.5 Printer Information Registration NOTE: This information is stored in printer memory before delivery to the customer, so this procedure need only be done if it is required to change any of the information. This procedure will be used to register (transfer) printer information to the printer memory and the information registered here will also be printed on every diagnostic print issued from the printer.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.5 Printer Information Registration (Cont.) 4. Click on the QQ/QP check box for the Model on the Printer Information Store display. Depending on the selected model, the printer changes the communication requirements and other internal functions. 5. When the desired changes have been made, click on the OK button and the following screen display will appear. Confirm the printer information on the screen display, and click on Yes to start registration.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.6 Test Print This procedure will be used to perform a test print. • 1. Procedures To perform this operation, you will need to turn on the power of the B-419 printer (do not hold the feed key this time). Connect the printer to the PC with the RS-232C cable. Select the TPCL-LE mode for the printer issue mode. Then set the communications parameters as follows: 19200 bps, None parity NOTES: 1.
2. PRINTER SETUP EO1-33030 2.10 Program Download 2.10.7 Version Display This procedure will be used to check the version of the Install Program for B-419 Standard. • Procedures 1. From the Install Program for B-419 main menu, select Help (H) and Version (A) as shown in the screen display of the figure below. 2. The Version screen display will appear as follows.
3. MAINTENANCE EO1-33030 3.1 Cleaning 3. MAINTENANCE WARNING! 1. Be sure to disconnect the Power Cord before performing maintenance. Failure to do this may cause an electric shock. 2. To avoid injury, be careful not to pinch or jam your fingers while opening or closing the cover. 3. The Print Head may become hot. Do not touch the Print Head. 4. Do not pour water directly onto the printer. This chapter describes how to perform normal maintenance.
3. MAINTENANCE EO1-33030 3.2 Care/Handling of the Media 3.1.2 Paper Path/Sensors 1. Wipe the Paper Path and Sensor Window with a dry soft cloth. Sensor Window Paper Path 2. Remove dust from the Media Sensor with a brush or equivalent. Media Sensor Paper Path 3.1.3 Covers Wipe the Cover with a dry soft cloth. Wipe off dirt with a soft cloth slightly moistened with water. CAUTION! Do not use any volatile solvent including thinner and benzene, as this may cause discoloration or distortion of the cover.
4. TROUBLESHOOTING EO1-33030 4.1 LED State 4. TROUBLESHOOTING This chapter lists the error messages and possible problems and their solutions. WARNING! If a problem cannot be solved by taking actions described in this section, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorized TOSHIBA TEC representative for assistance. 4.1 LED State When a problem occurs during operation, the LED indicator will light or flash.
4. TROUBLESHOOTING EO1-33030 4.2 Error Process 4.2 Error Process When the printer detects the errors shown below, it sends the error state to the PC by the ERROR LED and DATA LED, and stops the operation, waiting for a command from the PC or a restart. The printer will restart the operation after clearing a feed jam, media end, cover open, or print head overheat error which occurs during printing, or after supplying the media when the printer has run out.
4. TROUBLESHOOTING EO1-33030 4.3 Possible Problems 4.3 Possible Problems This section describes problems that may occur when using the printer, and their causes and solutions. Possible Problems Causes The printer will not turn 1. The Power Cord is disconnected. on. 2. The AC outlet is not functioning correctly. 3. The fuse has blown, or the circuit breaker has tripped. The media is not fed. 1. The media is not loaded properly. 2. The printer is in an error condition. Nothing is printed on the media.
APPENDIX 1 SPECIFICATIONS EO1-33030 A1.1 Printer APPENDIX 1 SPECIFICATIONS Appendix 1 describes the specifications of the printer and supplies for use on the B-419 printer. A1.1 Printer The following is the printer specifications. Model Item Supply voltage Power consumption Operating temperature range Relative humidity Resolution Printing method Printing speed Available media width (including backing paper) Effective print width (max.
APPENDIX 1 SPECIFICATIONS EO1-33030 A1.2 Media A1.2 Media Please make sure that the media that will be used is approved by TOSHIBA TEC. The warranty does not apply when a problem is caused by using media that is not approved by TOSHIBA TEC. For information regarding TOSHIBA TEC approved media, please contact a TOSHIBA TEC service representative. A1.2.1 Media Type Cut form and fanfold paper can be used. The table below shows the size and shape of the media available for this printer.
APPENDIX 2 INTERFACE EO1-33030 APPENDIX 2 INTERFACE APPENDIX 2 INTERFACE Interface Cables To prevent radiation and reception of electrical noise, the interface cables must meet the following requirements: • Fully shielded and fitted with metal or metallized connector housings. • Keep as short as possible. • Should not be bundled tightly with power cords. • Should not be tied to power line conduits. RS-232C Cable description DB-9S Connector to PC Pin No. Signal 1 N.C. 2 RXD 3 TXD 4 N.C. 5 GND 6 N.C.
APPENDIX 3 PRINT SAMPLES EO1-33030 APPENDIX 3 PRINT SAMPLES APPENDIX 3 PRINT SAMPLES Bit Map Font Outline Font A3-1
APPENDIX 3 PRINT SAMPLES EO1-33030 APPENDIX 3 PRINT SAMPLES APPENDIX 3 PRINT SAMPLES (Cont.
GLOSSARIES EO1-33030 GLOSSARIES GLOSSARIES Bar code Pre-printed media A code which represents alphanumeric characters by using a series of black and white stripes in different widths. Bar codes are used in various industrial fields: Manufacturing, Hospitals, Libraries, Retail, Transportation, Warehousing, etc. Reading bar codes is a fast and accurate means of capturing data while keyboard entry tends to be slow and inaccurate.
INDEX EO1-33030 INDEX INDEX A O Auto Feed 2-8 ON LINE LED 1-4, 4-1 B P Bar code A1-1 Black mark 2-8, A1-2 Black mark length A1-2 Black mark sensor 1-3 Paper guide 1-3, 2-7, 2-8, 2-9 Paper guide release lever 2-7, 2-8 Platen 1-3, 3-1 Power consumption A1-1 Power cord 1-2, 2-3 Pre-printed media 3-2 Print head 1-3 Print head cleaner 3-1 Print head element 3-1 Print length A1-2 Printing method A1-1 Printing speed A1-1 C Cut form 1-1, 2-6, 2-8, A1-2 D Dimensions 1-2, A1-1 DATA LED 1-4, 4-1 R E Effect
E PRINTED IN JAPAN EO1-33030
