TOSHIBA Telecommunication Systems Division DKT2404-DECT User Guide April 2009
Publication Information Toshiba America Information Systems, Inc. Telecommunication Systems Division Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc.
© Copyright 2009 This document is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this document cannot be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, without prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein. Trademarks Strata and CIX are registered trademarks of Toshiba Corporation.
Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that: • The CIX Attendant Console equipment, such as the PC (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twelve (12) months after delivery.
WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX product portfolio.
Contents Chapter 1 – STRATA DKT2404-DECT Technology .........................................................................................................................3 Benefits...............................................................................................................................3 Handset ..............................................................................................................................4 LCD Display....................................................
Contents Chapter 4 – Feature Access Codes CIX No Service ..............................................................................................................25 Out of Range .................................................................................................................26 Low Battery....................................................................................................................27 Mute..............................................................................
Contents Chapter 5 – Troubleshooting and Specifications Telephone Line Problems.................................................................................................50 Privacy ..............................................................................................................................50 Specifications....................................................................................................................
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STRATA DKT2404-DECT 1 Your DKT2404-DECT delivers next generation DECT functionality for the Strata series of cordless digital telephones. DECT technology minimizes any interference between base stations in proximity or any surrounding WLAN access points. It is also engineered to work with your Toshiba digital telephone system and provide you with reliability, long life, and outstanding performance.
STRATA DKT2404-DECT The DKT2404-DECT is compatible with all Strata CIX and CTX systems Release 2 and later). All it requires for connection is a digital station port. Note System software release 2 or 3, or connection to a PDKU card will limit the DKT2404-DECT display to 16 characters. The 2404-DECT telephone base station has a range of up to 300 ~400 feet. Combined with the optional DKT2404-UDR100 Repeater, the new DECT technology provides wide range operation.
STRATA DKT2404-DECT Technology Technology Your DKT2404-DECT uses DECT 6.0 1.9 GHz technology, which represents state-ofthe-art design and engineering. This technology provides: • • • Unsurpassed range, several times greater than conventional analog or cordless digital telephones. Clarity that is so good it is practically indistinguishable from corded telephones in most environments. Fully secure communications within a given environment.
STRATA DKT2404-DECT Handset Handset The DKT2404-DECT cordless handset has special function buttons and an LCD that shows operating conditions. A setting example is shown below. Note The handset and base unit of your cordless telephone is equipped with the same security code. In order for this handset to operate, it must be installed with the matching base unit.
STRATA DKT2404-DECT Handset Table 1. DKT2404-DECT Handset LCD Icons Button +/- Description Selects ringer volume in standby mode and speaker volume in talk mode. Handset talk mode With slash Mute is on Without slash Mute is off Hands-free icon - Hands-free talk or ear speaker talk Shows when message(s) exist; off when there are no messages.
STRATA DKT2404-DECT LCD Display LCD Display The LCD display consists of two lines of 24 characters each and six icons—Talk, Mute, Speaker, Message Waiting , Ringer Off and Battery. Base Station The base station can be used on a surface or wallmounted unit. SW1 is located to the left of the power LED is used for registration and test purposes only. The LED is on when the base unit is powered on and blinks when the base unit is in registration mode.
STRATA DKT2404-DECT Cordless Digital Telephone Standard Parts Cordless Digital Telephone Standard Parts Your Toshiba cordless digital telephone includes the following items: • • • • • • • • Base unit Base unit stand Base unit wall plate adapter Handset Rechargeable handset battery Charging unit Two AC adapters Belt clip If any of these items are missing or damaged, contact your System Administrator.
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Installation 2 Step 1: Review Safety Instructions WARNING! Toshiba DOES NOT intend this unit to be waterproof. To reduce the risk of fire, electrical shock, or damage to the unit, DO NOT expose this unit to rain or moisture. ä Read and understand all product instructions. ä Follow all warnings and instructions marked on the product. ä Cleaning precautions: • Disconnect from power source before cleaning. • Do not use liquid cleaners or aerosol cleaners. • Use a dry cloth for cleaning.
Installation Step 1: Review Safety Instructions ä Never push objects of any kind into the base unit slots, as the objects could touch dangerous voltage points or short out parts that could cause fire or electric shock. ä To reduce the risk of electric shock, do not disassemble this product. Opening or removing covers could expose you to dangerous voltages or other risks. Incorrect re-assembly can cause electric shock when the appliance is subsequently used.
Installation Step 1: Review Safety Instructions WARNING! ä Use only battery model BT-1009. Use of any other battery could cause a safety hazard. ä Do not dispose of the battery in a fire. The cell will explode. Under federal, state and local laws, it could be illegal to dispose of old batteries by placing them in the trash. Check with your local government for information on where to recycle or dispose of old batteries. If you cannot find the information you need, contact Toshiba for assistance.
Installation Step 2: Select Location Step 2: Select Location 1. Select a location that is not subject to excessive heat or humidity. Keep the base unit and handset away from sources of electrical noise, such as motors and fluorescent lighting. 2. Determine if the base unit will sit on your desk or be wall mounted. If wall mounted, go to Step 6: “Wall Installation (Optional)”. 3.
Installation Step 4: Connect Telephone Cables Step 4: Connect Telephone Cables Your cordless telephone must be connected to a Strata CIX digital line port. WARNING! Never install telephone wiring during a lightning storm. ä To connect as a stand-alone telephone ä Connect the modular jack labeled “Line In” directly to the telephone wall jack using one of the supplied cables (shown at right). ä To connect to a Strata DP/DKT 1.
Installation Step 5: Connect and Apply Power Step 5: Connect and Apply Power Base Unit 1. Plug the AC adapter cord into the AC adapter input jack on the base unit (shown at right). 2. Plug the AC adapter into a standard 120VAC wall outlet. 3. Check to see that the power LED is lit. Charging Unit 1. Plug the AC adapter cord into the input jack on the charging unit. 2. Plug the AC adapter into a standard 120VAC wall outlet. 3. Check to see that the handset LED is lit.
Installation Step 6: Wall Installation (Optional) Step 6: Wall Installation (Optional) Important! You must place your DP/DKT-series telephone into 2000-mode before connecting the cordless telephone; otherwise, the DP/DKT-series telephone will not work. See “Step 3: “Place DP/DKT-series Telephones into 2000-Mode”. Standard Wall Plate Mounting These telephones are designed to be mounted on a standard wall plate. To attach the wall mount stand to the base unit: 1.
Installation Step 6: Wall Installation (Optional) Direct Wall Mounting If you do not have a standard wall plate, you can mount your telephone directly on a wall. Before mounting your telephone, consider the following: • • • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall. Make sure the wall material is capable of supporting the weight of the base unit.
Installation Step 6: Wall Installation (Optional) Charging Unit Wall Mounting The charging unit is also designed to be wall mounted. Before mounting your charging unit, consider the following: • • • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall. Make sure the wall material is capable of supporting the weight of the charging unit.
Installation Step 7: Install Handset Battery Pack Step 7: Install Handset Battery Pack 1. Remove the battery cover by pressing the latch and sliding the cover down and off the handset. 2. Slide the battery pack down into the handset (shown right) making sure the connectors on the battery and handset meet. 3. Securely close the battery compartment cover by sliding it up until it snaps into place. 4. Securely close the battery compartment cover by sliding it up until it snaps into place.
Installation Step 8: Charge Batteries for First Time Step 9: Install Headset (Optional) The optional headset provides hands-free option. With the headset installed, you can use the belt clip to carry the handset and conduct a conversation. All feature operations remain the same except the handset earphone and microphone are disconnected. ä Open the cover over the headset jack that is located on the top of the handset and plug in the headset as shown at right.
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Operation & Setup 3 Power Up ä Handset - When the battery is put into the handset it starts operation. Upon powerup the handset searches for RF communication from the base station. ä Base Station - The base station starts operation when the AC adapter is plugged in (there is no On/Off switch). Power Down ä Handset - If the handset loses battery or the battery level is less than a threshold set in the handset software, it goes to power-down mode and no talk function is supported.
Operation & Setup Operation with the Strata CIX Making a Call to Another Extension 1. Press the TALK button or the speaker-icon button on the handset. The handset blinks ACQUIRING LINK on the handset LCD and dial tone is heard. During this time the current volume is displayed for two seconds. 2. Enter the number of the desired party (102), for instance. The LCD shows the dialed numbers and rings the extension. 3.
Operation & Setup Operation with the Strata CIX Receiving a Call from Another Extension 1. When you receive a call from another extension the handset rings a tone and shows the information of the calling party (e.g., name and ext. number in place of the INCOMING CALL display) on the LCD. 2. Press TALK or any of the dialing buttons, or if the handset is in the charger, just pick it up.
Operation & Setup Operation with the Strata CIX Making an Outside Call 1. Press the outside line button (usually the F1 button). The handset connects to the base station, Receives the enable command from the Strata CIX and goes into talk mode - the line button lights, the current volume shows for two seconds and dial tone is heard. 2. Any entered digits show in the LCD. Receiving an Outside Call 1.
Operation & Setup Operation with the Strata CIX Finish Talk Mode When your call is complete, end the connection by pressing the TALK button on the handset, or just place the handset on the charger. Redial (Option) If the Redial option is enabled, the Redial (F8 button) is used to invoke the operation. Press the TALK or the speaker-icon button to get dial tone and then press the Redial button. The last number dialed is shown in the LCD and the number is sent to the Strata CIX for processing.
Operation & Setup Operation with the Strata CIX Out of Range ä When the handset is in the idle mode, it will show this screen when it cannot find the base station (Out of Range). ä If the TALK, speaker-icon or one of the F1-F12 buttons are pressed but the handset cannot establish an RF link with the base station, the handset will sound an error tone and show the Out of Range message. ä While talking, if the handset cannot receive a signal from the base station for appox.
Operation & Setup Operation with the Strata CIX Low Battery Your DKT2404-DECT comes equipped with one rechargeable BT1009 battery that provides 16 hours of talk time and seven days standby time (fully charged). The LCD shows the battery according to the remaining capacity. Low battery symptoms are: • On a call • Battery status icon changes to battery low. • Handset keeps talk mode and the battery low alert tone is emitted every 30 seconds. • In standby mode • Battery status icon changes to battery low.
Operation & Setup Operation with the Strata CIX Hands Free ä Press the speaker-icon button in either standby mode or during a call. The handset goes to hands-free operation and the speaker icon displays on the screen. ä Press TALK to return to return to “non-speaker” (normal) operation. ä Press the speaker-icon button (or TALK button twice) to end the call and return to idle. Volume Setting ä Volume setting can be changed from Levels 1 to 6 (highest).
Operation & Setup Operation with the Strata CIX Pressing the up button again shows this screen Pressing the up button a third time shows this screen ä When the ringer volume is Off (Vibrate), the handset vibrates instead of ringing. If the handset is on the charger and a call comes in, the ringer outputs the low tone instead of vibrating. ä If the ringer mute is on, the handset will output a ringer tone or it will vibrate in Ringer Volume Setting mode.
Operation & Setup Menu Setting Mode Menu Setting Mode The Menu setting mode can change various settings such as ring type, registration and deregistration. ä Press TALK or the speaker-icon button in any menu setting mode to cancel the operation and go into idle mode. ä If there is no key operation for one minute, the menu setting cancels and goes to idle mode. ä Select Exit and press the menu/MUTE button to go to idle mode. Change Ringer Type 1. Press the menu/MUTE button in idle mode.
Operation & Setup Menu Setting Mode 5. The handset will emit a confirmation tone and show Saved on the LCD and then go to the menu list mode. End of Range Alarm 1. Press the menu/MUTE button while the handset is in idle mode. The LCD shows the menu list and the handset goes to menu list mode. 2. Select End of Range Alarm using the + or - buttons and press menu/MUTE. 3. The LCD will show On and Off. Select either one by the + or - button and press menu/MUTE. 4.
Operation & Setup Menu Setting Mode Registration 1. Press the menu/MUTE button while idle. The LCD shows the menu list mode. Press the - button to go to the next screen. 2. Select Register using the + or - button and press menu/MUTE. 3. The LCD shows the message below. Select No or Yes by the + or - buttons and press menu/MUTE. If you choose No the handset goes to the menu list mode. 4. If you choose Yes, the LCD shows the message below. 5.
Operation & Setup Menu Setting Mode 7. The handset is registered to the base station after the LCD shows the message below and goes idle. Deregistration 1. Press the menu/MUTE button in idle mode. The LCD shows the menu list and the handset goes to menu list mode. 2. Select Deregister by pressing the + or - button and pressing menu/MUTE. 3. The LCD shows the message below. Select No or Yes by pressing the + or - button and pressing menu/MUTE. 4.
Operation & Setup Menu Setting Mode Base Registration PIN 1. Press the menu/MUTE button while in standby mode. The LCD shows the menu list and the handset goes into menu list mode. 2. Use + or - button to go through the screens to the Base Registration PIN screen as shown below and press the menu/MUTE button. 3. The LCD shows base registration PIN. In the example below, 1234 is the base PIN default.
Operation & Setup One Touch Dialing One Touch Dialing Buttons F9 - F12 can be as One Touch Dial buttons. Dial Store Mode 1. Press the menu/MUTE button in standby mode. The LCD shows the menu list. 2. Select One Touch Dial Setting using the + or - buttons and press menu/MUTE. 3. The handset goes to Dial Store mode and shows One Touch Dial button name and the number that is stored. Select One Touch Dial 1-4 using the + or - buttons. If a number is not stored, the second line of the LCD is blank.
Operation & Setup One Touch Dialing 5. If no number is stored, the LCD shows the following: If, for instance, a 24 digit number is stored, the LCD displays: 6. Use the keypad to enter a number. To delete the last digit, press the - button. To delete all digits, press and hold the - button. One Touch Dialing can store up to 24 digits. If keypad button is pressed when there are already 24 digits entered, the handset emits an error tone. 7. Press the menu/MUTE button.
Operation & Setup F9~F12 Feature Buttons Dial Out 1. Press the TALK button on the handset (the current volume shows for 2 seconds) to get dial tone. 2. Press a One Touch Dial button - the number registered will be shown and the digits sent to the Strata CIX. ä An error tone is emitted when the handset does not have a One Touch button. ä During a conversation you can send a One Touch dial number at any time. When the One Touch number is sent, the current dial display disappears.
Operation & Setup Redial a Number Redial a Number ä Press Talk and then Redial. The last number called is redialed. Note If you are using the Strata CTX system, the Redial button works only with the last dialed number that was answered. If you dial a number and receive no answer, the Redial button will not use that number as the last one dialed. Conference a Call ä Press Cnf/Trn. The dialed numbers saved in conference memory is shown on the display after two seconds.
Feature Access Codes 4 Feature Access Codes This chapter gives you all of the cordless digital telephone features in alphabetical order. Your cordless digital telephone provides many of the same features as a 2000series corded digital telephone. In addition to the Msg, Hold, Cnf/Trn and Redial functions, your cordless digital telephone’s F1~F4 buttons perform the same way as the first four buttons on your 3000- or 2000-series digital telephone. They are assigned during system installation.
Feature Access Codes Feature Access Codes Table 2. Feature Access Codes (continued) Feature Feature Access Code Sequences External Speaker On Ext. button + #492 + source number + # External Speaker Off Ext. button + #493 Call Forward - Refer to Table 3 Call Park Activate Cnf/Trn + #33 + Orbit Number (or #33#) Retrieve Ext. button + #32 + Orbit Number (or #32#) System Orbits 7000~7019 Call Pickup Incoming - Group Pickup Ext. button + #5#34 Incoming - Directed Extension Pickup Ext.
Feature Access Codes Feature Access Codes Table 2. Feature Access Codes (continued) Feature Feature Access Code Sequences Do Not Disturb Local - On #6091 Local - Off #6092 Remote - On #6191 + ext. no. + Pass Code Number + # Remote - Off #6192 + ext. no. + Pass Code Number + # Door Lock Control #12 + Door Lock Number Door Phone Calling #15 + Door Phone No. (01~24, depending on system size) Emergency Call #911 Flash - Short #450 Flash - Long #451 LCD Language (Change) #495 + Language No.
Feature Access Codes Feature Access Codes Table 2.
Feature Access Codes Call Forward Codes Table 2. Feature Access Codes (continued) Feature Feature Access Code Sequences Voice Mail (VM) Direct Transfer to Voice Mail #407 + Ext. Number Volume Control - Beep #6101 Volume Control - Ringing #6102 Call Forward Codes Table 3. Call Forward Procedure Feature Button Sequence Call Forward Any Call - Internal and Incoming Line Calls: Forwards any call, whether an internal call or incoming line call. All Calls to an ext. Press ext.
Feature Access Codes Call Forward Codes Table 3. Call Forward Procedure (continued) Feature Button Sequence Call Forward - Incoming Line Calls: Forward incoming line calls only. All Calls to an ext. Press ext. button + #6013 (tone) + dial the dest. ext. no. (tone) All Calls to outside telephone no. Press ext. button + #6013 (tone) + outside line access code + dest. telephone no. + # (tone) Busy to an ext. Press ext. button + #6023 (tone) + dial the dest. ext. no.
Feature Access Codes Call Forward Codes Table 3. Call Forward Procedure (continued) Feature Button Sequence No Answer to an ext. Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code (tone) + # + dest. telephone no. (tone) + timer (08~60) (tone) No Answer to outside telephone no. Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code (tone) + # + outside line access code + dest. telephone no.
Feature Access Codes Call Forward Codes Table 3. Call Forward Procedure (continued) Feature Button Sequence Call Forward - Incoming Line Call - Set for Another Station: Enables you to set forwarding of incoming line calls for another telephone within your telephone system All Calls to an ext. Press ext. button + #6014 (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code + # (tone) + dest. telephone no. (tone) All Calls to outside telephone no. Press ext.
Troubleshooting and Specifications 5 Troubleshooting If your cordless telephone is not performing to your expectations, try the suggestions in Table 4. If you are still unable to resolve the problem, contact your telephone System Administrator. Important! Do not attempt to service this unit yourself. All service must be done by qualified service personnel. Table 4. Troubleshooting Suggestions Condition CHARGE LED does not light when handset is placed on charging unit.
Troubleshooting and Specifications DKT Mode Table 4. Troubleshooting Suggestions (continued) Condition Handset doesn’t ring. Suggestion • The battery pack may be weak. Charge the battery pack for five~six hours. • Make sure the base unit is positioned correctly. • The handset may be too far away from the base unit. • The ringer may be set to Off. • Make sure the AC adapter is plugged into the base unit and wall outlet.
Troubleshooting and Specifications Charging Spare Battery Packs Charging Spare Battery Packs The charging unit of your cordless telephone is equipped to charge the spare battery pack with or without the handset in the front slot. 1. Slide the spare battery pack into the second slot in the charging unit until the retaining clip snaps over the top of the pack. 2. Make sure the battery indicator lights.
Troubleshooting and Specifications Telephone Line Problems Telephone Line Problems The FCC and IC have granted the telephone company the right to disconnect service in the event that your telephone causes problems on the telephone line. Also, the telephone company may make changes in facilities and services which may affect the operation of your unit.
Troubleshooting and Specifications Specifications Specifications For frequencies, power requirements, weight and size specifications, see Table 5. Table 5. Specifications General Frequency Control Phase Lock Loop Cordless Telephone Technology DECT 6.0 Operating Temperature +32° F to + 104°F (0° to 40° C) Audio Codec G.
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