PCX5000 Wireless Cable Modem Gateway Owner’s Manual 1
Warning: This product may not be exported outside the US and Canada without US Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Product and company names in this Owner’s manual are trademarks or trade names of their respective companies. Copyright 2002, Toshiba Corporation. All rights reserved.
Table of Contents Introduction ..................................................................................................................................4 Features.................................................................................................................................... 4 System Requirements ............................................................................................................... 4 Contact Information ....................................................
Introduction Congratulations on your new purchase! Your new Toshiba DOCSIS Wireless Cable Modem Gateway will provide you with high-speed access to the Internet through your cable TV (CATV) network, allowing you to access your favorite sites at a fraction of the time it takes traditional telephone modems. In addition, your service will be always connected and Internet access may be shared with multiple computers.
Important Rules for Safe Operation In addition to the careful attention devoted to quality standards in the manufacture of your Toshiba PCX5000, safety is a major factor in the design of every product. However, safety is your responsibility, as well. This section lists important information that will help assure your enjoyment and proper use of the PCX5000 and accessory equipment. Please read it carefully before operating and using your modem.
Important Information! • • • Do not disconnect the RF cable from your PCX5000 while the power to your modem is on. Wait at least 10 seconds between disconnecting and reconnecting the PCX5000 with the AC power adapter. Unplug the PCX5000 from the wall outlet carefully, as the AC adapter may be hot. Use and Maintenance Unplug Power Before Cleaning - Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
Overview The PCX5000 provides you with high-speed data communications over the television cable network by following the widely accepted DOCSIS standard. This standard, as defined by CableLabs™, offers a combination of high performance and interoperability among all major cable system operators in North America. How does the PCX5000 work? Digital signals are represented by high and low electrical voltage levels.
Getting Started Contacting your Cable Provider. Please keep in mind that you will need to notify your cable internet provider before using the new Toshiba PCX5000, even if you have a cable modem that is currently functioning with your computer. Package Contents for the PCX5000 Wireless Cable Modem Gateway Make sure that you have received the following items.
PCX5000 Front and Rear View Indicators for 10/100Base-T interface Indicator for Wireless LAN interface Connector for an 802.11b external antenna Note: The external antenna is optional. Indicator for USB interface Indicator for TEST function Indicator for Cable interface Power indicator Front View (figure 1) 10/100Base-T interface connectors ports 1 through 4 DC IN 5V 2.4A RESET Switch Note: This switch is used to re-set the PCX5000 parameters to factory default values.
CD-ROM Contents The included CD-ROM contains: • Owner's Manual (PDF) • USB Drivers for Windows 98SE, 2000, Me and XP • Acrobat(R)ReaderTM Software This CD-ROM is readable by Windows and Macintosh computers. Important Information! DO NOT insert this CD-ROM into a music CD player, as that may cause damage to your ears or the music CD player. Viewing the Owner's Manual This owner’s manual is in the PDF format. To view this manual, perform the following steps: 1.
Setting Up Your PCX5000 and Computers The steps for connecting your PCX5000 to your home computer network are as follows: 1. Install the PCX5000 in your cable TV and home computer network. 2. Configure your computers’ Ethernet, USB or wireless interfaces. 3. Configure your computers’ TCP/IP network settings. 4. Configure the PCX5000 for operating in your environment. Installing the PCX5000 To avoid overheating problems, do not place any objects on top of the PCX5000.
Once the AC adapter is connected to the modem, the power indicator LED on the PCX5000 front panel will light. The PCX5000 will start operating once power is connected. No additional operator intervention is required. The PCX5000 will perform its self-test, and then automatically find the data channel and register itself on the cable provider’s system.
Mounting the PCX5000 on a Wall You may hang the PCX5000 on a wall with two mounting screws. Pick a site on the wall while noting the following: • Position the unit where it is easy to see the LEDs. • Select a place where the AC power adapter may rest on a flat surface. adapter to hang from the cord! Do not allow the AC Position the mounting screws as follows, referring to figure 5 below: • Place the screws level with each other at a distance of 4-3/4 inches.
Configuring Your Computers The following sections describe the typical steps needed to configure your computer network to communicate with the PCX5000. These procedures apply to all of the interfaces (Ethernet, USB, and wireless) which you will connect to the PCX5000. Examples of the network configuration steps for Windows 98SE, Me, 2000 and XP are explained with screen shots in the “Windows Network Configuration” section.
Installing the USB Drivers If you are using the USB (Universal Serial Bus) interface to connect the PCX5000 to your Windows PC via the USB, you must install the "USB Driver" in your computer. The USB Driver for your operating system is located in the CD-ROM shipped with the PCX5000. Please note that these USB Drivers only support a computer running Microsoft Windows 98SE, 2000, Me and XP.
Step 3: Windows will search the CD-ROM drive for the USB driver. When it has found the driver, it will prompt you to go ahead with the installation. Press the “Next” button again. Step 4: The process will repeat for installing the “Toshiba PCX5000 Cable Modem networking support”. When the installation is complete, you should see the following window on the left: Step 5: Press the “Finish” button. Your may now proceed to the “Windows Networking Configuration” section.
Windows Network Configuration Network Configuration for Windows 98SE and Windows Me: The following is an example of how to configure a Windows 98SE and Me PC for TCP/IP network settings: Step 1: At the Windows Desktop, click “Start”, then select “Settings”, and click “Control Panel” as shown in the screen below. The Control Panel window will appear. Step 4: In the TCP/IP Properties panel, choose the “Obtain an IP address automatically” button and then press the “OK” button.
Network Configuration for Windows 2000: The following is an example of how to configure the Windows 2000 TCP/IP network settings: Step 1: At the Windows 2000 Desktop, click “Start”, then select “Settings”, and click on the “Control Panel” as shown in the screen below. Step 4: In the Local Area Connection Properties panel, select the “Internet Protocol (TCP/IP)”item and then click on the “Properties” button.
Network Configuration for Windows XP: The following is an example of how to configure the Windows XP TCP/IP network settings: Step 1: At the Windows XP Desktop, click “Start”, then select and click on the “Control Panel” item as shown in the screen below. Step 4: In the Network Connections window, click on the “Local Area Connection” icon for your Ethernet adapter. Then click on the “Properties” button in the Local Area Connection Status panel.
Macintosh Ethernet and Wireless Network Configuration The following screens describe how to configure the network settings for a Macintosh OS 9 computer. Macintosh OS 9 Configuration Ethernet Settings Step 1: At the Macintosh desktop, click the Apple icon at the top left of the screen, select “Control Panel”, and then click on the “TCP/IP” listing on the side panel.
Macintosh OS 9 AirPort Settings If you are using the AirPort wireless connection, first verify the PCX5000 wireless link is turned on. Refer to the “PCX5000 Wireless Configuration” page in this manual. Step 1: Using the same procedure described previously to set the Ethernet TCP/IP configuration, navigate to the TCP/IP (Setup Ethernet) panel and select “AirPort” in the Connect via choice box. Then select “Using DHCP Server” in the Configure choice box. You will be prompted to save the changes.
Macintosh OS X Configuration Ethernet Settings The following screen shots give an example of how to configure the network settings for a Macintosh OS X computer. Step 1: At the Macintosh desktop, select the Apple icon at the top left of the screen, click on “System Preferences”, then select and click on the “Network” icon at the top of the panel.
Macintosh OS X AirPort Settings If you are using the AirPort wireless connection, first verify the PCX5000 wireless link is turned on. Refer to the “PCX5000 Wireless Configuration” page in this manual. Step 1: In the Macintosh OS X toolbar (located at the top of the desktop) select the AirPort broadcast icon and choose “Turn AirPort On”.
The following sections describe how to configure the network and security settings for the PCX5000. You should be able to access these settings once you have completed the Ethernet or USB installation for your computer. In most cases, you will not need to change the default settings of the PCX5000. If you plan to use the wireless access capability of the PCX5000, please review the “PCX5000 Wireless Configuration” section to set your security parameters.
The PCX5000 Administration Pages This section describes how to access the PCX5000 settings through the browser interface. Login for the first time: If you are accessing the PCX5000 for the first time, or have reset the modem to its factory defaults, you will be prompted for a login password. Enter the password of your choice into the dialog box. Retain this password for future reference. You will need to enter this password to access the PCX5000 internal settings.
PCX5000 Welcome Page Once the correct password has been entered, you may access each of the PCX5000 administration pages. The Main Menu Side Bar, located on the left side of the web page, is used to navigate to a particular configuration section.
The Security pages are used for configuring the firewall. The Firewall page displays the state of the firewall. The default setting for the firewall is “On”. This setting is recommended for connecting to the Internet for most typical home installations. When the firewall is turned “On”: • The Stateful Inspection firewall engine will be enabled. • The PCX5000 will operate in “router” mode, which will enable the internal DHCP Server.
The Security/Allow page is used to allow network applications such as a peer-to-peer music file sharing program to work with your firewall. PCX5000 utilizes a Stateful Inspection Firewall that in most cases will recognize those applications that need access through the firewall, and will automatically configure the modem appropriately.
The Security/Reports page provides the Firewall statistics. By clicking the “Show me more ” button, you will get more information regarding the enhanced firewall functionality available through the SofaWare upgrade. The SofaWare upgrade provides more detailed reports on intrusion statistics for your firewall. The Systems/Internet page shows the current Internet connection status.
If a host name is required, click the “Advanced Setup” button on the PCX5000 System/Internet page. The following screen will appear that will allow you to enter the host name: \ The Get configuration automatically (using DHCP) check box should be left checked. When enabled, the PCX5000 will automatically configure its routing settings based on the information provided by the Cable Service Provider. Some CSP’s may require fixed IP addresses for your computer, gateway, and DNS Server(s).
Preferred DNS Server – This is the address of the Domain Name System (DNS) server. The DNS server translates an address name like “yahoo.com” into a numerical address. Your CSP should supply this address. Alternate DNS Server – This is the address of an alternate DNS server, if available. This optional setting is supplied by your CSP. After entering this information, make sure to click the “Apply” button to activate the changes.
The System/Password page is used to change the login password for accessing the PCX5000 configuration Web pages. System/Upgrade page is used to upgrade the PCX5000 security features. Additional security features are available through the SofaWare upgrade option. Clicking this button will display current upgrade options. To upgrade your PCX5000, 1. Select the "Upgrade by entering a new product key". 2. Click "Next".
3. Then the new screen appears. 4. Enter your product key that you bought beforehand at the SofaWare Web site. 5. Click "Next". 6. Then the new screen appears. 7. Click "Finish". 8. The new screen appears. For more information upgrade options, please access the following Web site: http://www.sofaware.
PCX5000 Wireless Configuration The PCX5000 includes an embedded 802.11b wireless access point to provide wireless connectivity to the Internet. The Wireless Settings page is used to set the parameters needed for a wireless network. Wireless Enabled check box - When checked, the wireless 802.11b network is on. unchecked, the wireless 802.11b network is off. When Wireless Net Name entry box - Also called the ESSID, the Wireless Net Name is the unique name shared by all devices on the wireless network.
When wireless encryption is enabled, the Wireless Settings page expands to include encryption options. Exclude Unencrypted check box: When checked, only wireless devices with matching encryption keys will be allowed to connect to the PCX5000. When unchecked, wireless devices with matching encryption keys and wireless devices with no encryption will be allowed to connect. It is strongly recommended for security reasons to check this box.
The Status page summarizes basic information useful for installation and diagnostics. PCX5000 Information RF MAC Address USB MAC Address LAN MAC Address 802.
SofaWare Advanced Security Features This section explains the extended security capabilities available through the SofaWare upgrade. You may purchase this upgrade by clicking on the link in the PCX5000 Welcome page or visiting the site: http://www.SofaWare.com/pcx5000/upgrade. After entering the upgrade key set, you should see this Welcome page. Note the “Safe@Home ” title in the banner indicating you are running the upgraded security software.
The Active Computers page lists all computers on your home network that have been recognized by the PCX5000 and are allowed to access the internet. Pressing the “Licenses” button will list the number of licensed users authorized with the SofaWare Safe@Home upgrade.
The Active Connections page displays all active sessions between your home network and the Internet. Information displayed includes the IP addresses of active computers, the IP addresses of the sites they are connected with, ports used for the connection, and the protocols. WHOIS information dialog: The Destination IP address on 'Active Connection' is linked to WHOIS dialog. You can confirm who owns the IP address which you accessed on this dialog.
The enhanced Security pages enable additional flexibility in configuring the firewall. The first page displayed, Fire wall, provides for three levels of security (Low, Medium and High). The default setting is “Medium” security. Low Medium High All outbound traffic is allowed All inbound traffic is blocked except for ICMP echo’s (“ping”) All outbound traffic is allowed except for Windows file sharing (NBT ports 137, 138, 139 and 445). All inbound traffic is blocked.
The Virtual Servers page allows you to specify computers on your home network to serve as web, ftp, mail or other servers. You need not know the port numbers needed for each service. The remaining configuration pages operate in the same manner as the standard version of the PCX5000 software.
The Allow/Block Rules provide you with greater flexibility in defining and customizing your security policy. You can allow additional inbound services which are not on the ‘Virtual Servers’ list, or block outbound communications for specific port ranges. If you wish to permit incoming access from the Internet to your internal network for specific port ranges, you must create a new ‘Allow’ rule.
Appendix Frequently Asked Questions Q: I have forgotten my password. What should I do? A: Reset your PCX5000 to factory defaults using the Reset button. The Reset button is located behind the PCX5000 and should be pressed until the device reboots (in about 10 seconds). Note that all the configuration information you entered previously will have to be re-entered.
Q: Can I dial into my home network using the PCX5000? A: No, the PCX5000 does not have the capability to dial and connect via the telephone network. Q: Can I dial into my company’s VPN using the PCX5000? A: No, the PCX5000 does not have the capability to dial and connect via the telephone network.
Q: What do I need to do in order to host a web or mail server behind the PCX5000? A: To enable remote access to a web server behind the cable modem, you will need to open the firewall for incoming web traffic with these instructions. 1. 2. 3. 4. 5. 6. 7. Open the PCX5000 configuration page at http://192.168.100.1/ In the left hand menu, click on “Security”. In the top menu, click on “Allow”. In the “Ports” text box, type ”80”. From the “Protocol” dropdown menu, choose ”TCP”.
Q: How will I be notified of new firmware upgrades? A: Your cable operator will automatically apply firmware updates. Q: What is router mode? A: Router mode allows all of your computers to share a single IP address. This single shared IP address (WAN IP) is provided by your CSP. The PCX5000 will dynamically assign local addresses to all of your computers and enable them to share your connection.
LED Diagnostics The PCX5000 has 13 status LEDs.
Specifications Model Name Model Number Compliant Standard PCX5000 DAZ8850F DOCSIS 1.0 (1.1Based) Interface 10/100Base-T (10/100Mbps, full/half-duplex, auto-sensing) 4 port; USB Device (12Mbps, full speed mode) 1 port IEEE 802.11b F type female 75ohm 64/256QAM 30Mbps (64QAM) /43Mbps (256QAM) 88MHz to 860MHz (edge to edge) 6MHz -15dBmV to +15dBmV (Automatically Gain Controlled by CM) QPSK / 16QAM 320, 640, 1280, 2560, 5120kpbs (QPSK) 640, 1280, 2560, 5120, 10240kps (16QAM) 5 to 42MHz (edge to edge) 0.2, 0.
Regulatory FCC Notice: This equipment has been tested and found to comply with the limits for a Class B personal computer and peripherals, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Glossary 10/100BaseT(10/100 Ethernet) Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN. “10/100” indicates dual speed (10 Mbps or 100 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. Cable TV Coax Cable that allows wide bandwidth transmission over long distances. Coaxial cable (coax) comprises an inner conductor surrounded by insulation. An outer conductor wraps around the insulation, which, in turn, is covered by an outer plastic covering.
MAC Address The MAC (Media Access Control) address is a computer’s unique hardware number. When connected to the Internet from your computer, a mapping relates your IP address to your computer’s physical (MAC) address on the LAN. Modem registration The process the Toshiba PCX5000 uses to make itself known to the headend equipment. Once authorized by the router, the modem is assigned upstream and downstream channels for data communication.
STANDARD LIMITED WARRANTY TOSHIBA AMERICA INFORMATION SYSTEMS, INC. NETWORK PRODUCTS DIVISION FOR THE UNITED STATES AND CANADA What are the terms and duration of this Limited Warranty? Toshiba America Information Systems, Inc.
End-User License Agreement This End-User License Agreement (hereinafter this “Agreement”) is a legally-binding agreement between the customer, either an individual or a single legal entity (hereinafter “the Customer”) and Toshiba Corporation (hereinafter “Toshiba”) with respect to the following software (hereinafter “Software”): (a) USB Driver Software for Toshiba PCX5000, and (b) Any software incorporated in or attached to Toshiba PCX5000.
