Telecommunication Systems Division Digital Business Telephone Systems DKT2204-CT/DKT2304-CT Cordless Digital Telephones User Guide June 2005
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery.
Contents Introduction Organization............................................................ ................................ .......................... v Conventions ............................................................ ...................... .................................. vi Related Documents and Media .................................. ...................................................... vi Chapter 1 – The Grand Tour Technology ..........................................................
Contents Chapter 3 – Handset Operation Base Unit ........................................................................................................................18 Charging Unit .................................................................................................................18 Step 6: (Optional) Wall Installation ................................................................................. 19 Standard Wall Plate Mounting...........................................................
Contents Chapter 5 – Troubleshooting and Specifications Adding Voice Mail to a Conference ..................................................................................34 Connecting Two Outside Lines .........................................................................................34 Switch a Call to Your Cordless Digital Telephone............................................................35 Switch a Call to the Desk Telephone ....................................................................
Contents Chapter 5 – Troubleshooting and Specifications iv Strata CTX DKT2204-CT/DKT2304-CT Cordless Digital Telephones 06/03
Introduction This guide describes the features and operation of the Strata CTX DKT2204-CT and DKT2304-CT Cordless Digital Telephones with Strata CTX Business Telephone Systems. To get the most from your cordless telephone, please read this guide thoroughly. The DKT2204-CT and DKT2304-CT also work with Strata DK telephone systems (except Strata DK24/56/96, Release 3). Refer to the appropriate user guide for your telephone system (see “Related Documents and Media” on page viii).
Introduction Conventions Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. WARNING! Alerts you when the given task could cause personal injury or death. $ULDO %ROG Courier Tilde (~) Represents telephone buttons. Shows a computer keyboard entry or screen display.
The Grand Tour 1 This chapter familiarizes you with the Strata CTX DKT2204-CT and DKT2304-CT Cordless Digital Telephones (e.g., handset, batteries, base and charging units, fixed buttons). Chapter 4 – Feature Access Codes, beginning on page 37 covers the four pre-assigned flexible buttons. Your cordless digital telephone is engineered to work with your Toshiba digital telephone system and provide you with reliability, long life, and outstanding performance.
The Grand Tour Technology Some of its features are: • • • • • • • • • • • • • • • Liquid Crystal Display (LCD) that wraps using two lines, total of 32 characters Ringer and handset volume control Single button access to: Conference, Hold, Redial, Message and Transfer features Four programmable function buttons Charging stand (with spare battery charging capability on DKT2204-CT) AutoStandby AutoTalk Vibrate ringer alert Out-of-range protection Low-battery protection system Wall-mountable separate base and
The Grand Tour Applications Applications Your cordless digital telephone brings mobility and productivity to office telephones. Greater call access cuts down on “telephone tag” delays. Its compact design makes it easy to take with you. Benefits Your cordless digital telephone uses advanced technology and provides important features that place it far above the competition in functionality and value. You benefit from much greater performance than other cordless telephones currently available.
The Grand Tour Handset • 900 MHz spread-spectrum operation provides maximum security with a frequency range that is almost impossible to scan. Regular 900 MHz cordless digital telephones are difficult to scan, but less so than spread spectrum. Analog cordless telephone frequencies are easy to scan and provide virtually no security from the outside. Hackers and thieves can use this to hear conversations and pick up credit card numbers.
The Grand Tour Handset DKT2204-CT R/VOL MUTE Msg Hold Talk Channel Redial 1. Ringer Off Slide Switch 2. Message Display 3. Msg (Message)Button 4. Talk Button 5. Numeric Dial Pad 6. F2 Button 7. F1 Button 8. Microphone 9. Headset Jack Cnf/Trn 10. R/VOL (Volume) Button 11. MUTE Button 12. Hold Button 13. Cnf/Trn (Conference/Transfer)Button 14. Redial Button 15. Channel Button 16. F3 Button 17.
The Grand Tour Handset Table 1 DKT2204-CT Fixed Button Description Button 7DON 5 92/ &KDQQHO Description Initiates and disconnects calls. Selects ringer tone and volume in standby mode and speaker volume in talk mode. Selects channel while in talk mode and locks the handset while in standby mode. Press this key if you encounter interference while using your telephone. You can manually change the telephone’s channel for clear operation. To dial the last number called, press 7DON, then 5HGLDO.
The Grand Tour Handset DKT2304-CT 1 2 3 4 Msg Hold Redial Cnf/Trn 9 10 11 12 15 16 5 6 7 13 14 8 . . . . . . . . Headset Jack Display Msg (Message) Button TALK Button Numeric Dial Pad F2 Button F1 Button Microphone 9. Hold Button 10. Cnf/Trn (Conference/Transfer) Button 11. CH (Channel ) Button 12. Redial Button 13. F3 Button 14. F4 Button 15. RING/VOL (Volume ) Button 16.
The Grand Tour Handset Table 2 DKT2304-CT Fixed Button Description Button 7$/. 5,1* 92/ &+ Description Initiates and disconnects calls. Selects ringer tone and volume in standby mode and speaker volume in talk mode. Selects channel while in talk mode and locks the handset while in standby mode. Press this key if you encounter interference while using your telephone. You can manually change the telephone’s channel for clear operation. To dial the last number called, press 7DON, then 5HGLDO.
The Grand Tour LCD Display LCD Display The LCD display consists of two lines of 16 characters each with four icons— Talk, Ringer Off, Low (Battery) and Message Waiting . TALK OFF LOW Base Unit The base unit can be used as a desktop or wall-mounted unit (shown below). There are two LEDs that indicate Desk or Cordless mode. Note The handset and base unit of your cordless telephone is equipped with the same security code.
The Grand Tour Charging Unit Charging Unit DKT2204-CT The handset comes with a charging unit (shown at right) that has two slots. The front slot functions as a cradle for the handset when idle and a charger for the handset battery. The rear slot is for spare battery charging. It automatically discharges when it detects that discharging is necessary. &+$5*( and %$77 &+$5*( LEDs indicate battery charging status. The LEDs flash red when charging, and are steady red when the battery is charged.
The Grand Tour Cordless Digital Telephone Standard Parts Cordless Digital Telephone Standard Parts Your Toshiba cordless digital telephone includes the following items: • Base unit • Handset • Telephone cord (two ft.) • Two AC adapters • Rechargeable battery • Belt clip • Wall plate adapter • Wall mount for charging unit (DKT2304-CT only) • Charging unit • User Guide If any of these items are missing or damaged, contact your System Administrator.
The Grand Tour Cordless Digital Telephone Standard Parts 12 Strata CTX DKT2204-CT/DKT2304-CT Cordless Digital Telephones 06/03
Installation 2 Step 1: Review Safety Instructions WARNING! Toshiba DOES NOT represent this unit to be waterproof. To reduce the risk of fire, electrical shock, or damage to the unit, DO NOT expose this unit to rain or moisture. ➤ Read and understand all product instructions. ➤ Follow all warnings and instructions marked on the product. ➤ Cleaning precautions: • Unplug this product from the wall outlet before cleaning. • Do not use liquid cleaners or aerosol cleaners. • Use a dry cloth for cleaning.
Installation Step 1: Review Safety Instructions ➤ Operate this product only from the type of power source indicated on the marking label. ➤ Do not allow anything to rest on the power cord. Do not locate this product where the cord could be damaged by persons walking on it. ➤ Do not overload wall outlets and extension cords because it could result in fire or electrical shock.
Installation Step 1: Review Safety Instructions CAUTION! Changes or modifications to this product not expressly approved by Toshiba, or operation of this product in any way other than as detailed by this User Guide, could void your authority to operate this product. WARNING! To reduce the risk of fire and/or personal injury from the NickelCadmium battery, follow these instructions: ➤ Use only battery model BT-2499 (DKT2204-CT) or BT930 (DKT2304-CT). Use of any other battery could cause a safety hazard.
Installation Step 2: Select Location Step 2: Select Location 1. Select a location that is not subject to excessive heat or humidity. Keep the base unit and handset away from sources of electrical noise, such as motors and fluorescent lighting. 2. Determine if the base unit will sit on your desk or be wall mounted. If wall mounted, go to Step 6: “(Optional) Wall Installation” on page 19. 3.
Installation Step 4: Connect Telephone Cables Step 4: Connect Telephone Cables Your cordless telephone must be connected to a digital telephone PBX port. WARNING! ➤ Never install telephone wiring during a lightning storm. ➤ Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. ➤ Use caution when installing or modifying telephone lines.
Installation Step 5: Connect and Apply Power Step 5: Connect and Apply Power Base Unit 1. Plug the AC adapter cord into the AC adapter input jack on the base unit (shown at right). 2. Plug the AC adapter into a standard 120VAC wall outlet. 3. Check to see that the power LED is on. Charging Unit 1. Plug the AC adapter cord into the input jack on the charging unit (shown at right). 2. Plug the AC adapter into a standard 120VAC wall outlet. 3. Check to see that the &+$5*( LED is on.
Installation Step 6: (Optional) Wall Installation Step 6: (Optional) Wall Installation Important! You must place your DKT3000-series telephone into 2000-mode before connecting the cordless telephone; otherwise, the 3000-series telephone will not work. See “Place DKT3000-series Telephones into 2000Mode” on page 16 for instructions. Standard Wall Plate Mounting These telephones are designed to be mounted on a standard wall plate. To attach the wall mount stand to the base unit: 1.
Installation Step 6: (Optional) Wall Installation Direct Wall Mounting If you do not have a standard wall plate, you can mount your telephone directly on a wall. Before mounting your telephone, consider the following: • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall. • Make sure the wall material is capable of supporting the weight of the base unit.
Installation Step 6: (Optional) Wall Installation Charging Unit Wall Mounting The charging unit is also designed to be wall mounted. Before mounting your charging unit, consider the following: • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall. • Make sure the wall material is capable of supporting the weight of the charging unit.
Installation Step 6: (Optional) Wall Installation DKT2304-CT 1. Insert two mounting screws 1-1/5 inches apart. Allow about 3/16 of an inch between the wall and screw heads for mounting the telephone (shown right). 2. Pass the one end through the hole of the wall mount stand and plug it into the charging unit. Wrap the AC adapter cord around the strain relief. 3. Slide the wall mount stand into the notches on the bottom of the charging unit. 4.
Installation Step 7: Raise the Base Unit Antenna Step 7: Raise the Base Unit Antenna ➤ Before using your handset, raise the base unit antenna to the vertical position. Step 8: Install Handset Battery Pack DKT2204-CT 1. Remove the battery cover by pressing the latch and sliding the cover down and off the handset. 2. Slide the battery pack down into the handset (shown right). 3. Securely close the battery compartment cover by sliding it up until it snaps into place. DKT2304-CT 1.
Installation Step 9: Charge Batteries for First Time Step 9: Charge Batteries for First Time Important! Before using your handset, the battery must be continuously charged for five hours. 1. Place the handset in the charging unit (shown at right). 2. Ensure that the &+$5*( LED lights. If it does not, make sure that the AC adapter is plugged in and that the handset is making good contact with the charging unit contacts.
Installation Step 9: Charge Batteries for First Time Step 11: Attach Belt Clip (Optional) Note The belt clip is designed to fit snugly onto the handset. 1. Snap the tab out of the belt clip notch on the top of the handset. 2. Slide the belt clip into the space where the belt clip tab was, carefully aligning the belt clip sides to the notches. 3. Press firmly until it snaps into place. 4. Use the belt clip to attach the handset to your belt or pocket. ➤ To remove the belt clip 1.
Installation Step 9: Charge Batteries for First Time 26 Strata CTX DKT2204-CT/DKT2304-CT Cordless Digital Telephones 06/03
3 Handset Operation This chapter covers the handset volume control and various functions related to the handset itself. Handset Controls Earpiece Volume ➤ Press 5 92/ (on DKT2204-CT) or 5,1* 92/ (on DKT2304-CT) on the side of the handset during a call to select the earpiece volume of the handset (shown below). There are four levels—low, medium, high and maximum—from which to choose. DKT2204-CT DKT2304-CT The LCD displays the volume level for two seconds.
Handset Operation Handset Controls Handset Ringer Tone and Volume ➤ Press 5 92/ (DKT2204-CT) or 5,1* 92/ (DKT2304-CT) on the side of the handset in standby mode to select six ringer tones and volume combinations— Ring Type A, B and C. Each ring type has two levels, high and low. Mute (DKT2204-CT only) ➤ Press the 087( button on the side of the handset to consult another person in the room without the caller hearing you. The 7DON icon blinks. ➤ Press the 087( button again to cancel the mute condition.
Handset Operation F1~F4 Feature Buttons Ringer Off Slide Switch (DKT2204-CT only) The switch on the side of the handset turns the handset ringer On or Off (shown right). When the switch on the side of the displays on handset is turned to RII, the Ring Off icon the LCD and incoming calls will no longer ring on the handset. When the switch on the side of the handset is turned to RQ, the Ring Off icon disappears and incoming calls ring on the handset.
Handset Operation Making a Call Making a Call Note If you are talking on a call and you have reached the range limit, move back in range within 35 seconds or the call is dropped. Internal Call 1. Pick up the handset and press 7DON. The message “$&48,5,1* /,1.” displays on the LCD. If the connection is made between the handset and base, you will see the current volume setting (shown right) for approx. two seconds. The ) LED turns on.
Handset Operation Answer a Call Answer a Call Internal Call 1. When you receive a call, the handset rings and the LCD displays “67[[ &$//,1*” (where the calling party’s station number shows). The ) LED blinks. 2. Pick up the handset. The AutoTalk feature allows you to answer the call immediately. Note If the handset is not in the charging unit, you must press 7DON. The message “$&48,5,1* /,1.” displays on the LCD.
Handset Operation Place a Call on Hold Place a Call on Hold ➤ Press +ROG. ➤ To resume the call ➤ Press +ROG or 7DON. Transfer a Call ➤ Press &QI 7UQ. The dialed numbers saved in transfer memory is shown on the display after two seconds. When the receiving party answers, press &QI 7UQ to complete the transfer. Redial a Number ➤ Press 7DON and then 5HGLDO. The last number called is redialed.
Handset Operation Conference Calls Using Strata CTX Conference Calls Using Strata CTX You can conference together up to eight parties (including your own) - with up to six parties being external CO or network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master.
Handset Operation Adding Voice Mail to a Conference Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This enables participants in a conference to listen to or leave a voice mail message during a telephone call. ➤ To add Voice Mail to a conference call (performed by Conference Master) 1. Press &QI 7UQ to place the current call on Consultation Hold. 2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code.
Handset Operation Switch a Call to Your Cordless Digital Telephone Switch a Call to Your Cordless Digital Telephone 1. Press +ROG on the desktop telephone and press 7DON on the DKT2204-CT/ DKT2304-CT handset. 2. Pick up the cordless telephone and press the flashing Line LED. The call is now transferred to the DKT2204-CT/DKT2304-CT handset, and the DKT telephone is disconnected. Switch a Call to the Desk Telephone 1. Press +ROG on the DKT2204-CT/DKT2304-CT handset. 2.
Handset Operation Switch a Call to the Desk Telephone 36 Strata CTX DKT2204-CT/DKT2304-CT Cordless Digital Telephones 06/03
Feature Access Codes 4 This chapter gives you all of the cordless digital telephone features in alphabetical order. Your cordless digital telephone provides many of the same features as a 2000series corded digital telephone. In addition to the 0VJ, +ROG, &QI 7UQ and 5HGLDO functions, your cordless digital telephone’s ) ~) buttons perform the same way as the first four buttons on your 3000- or 2000-series digital telephone. They are assigned during system installation.
Feature Access Codes Switch a Call to the Desk Telephone Table 3 Feature Access Codes (continued) Feature Feature Access Code Sequences Ext. button + External Speaker Off Call Forward - See Table 4 on page 41. Call Park + Orbit Number Activate &QI 7UQ Retrieve Ext. button + + Orbit Number System Orbits ~ Call Pickup Incoming - Group Pickup Ext. button + Incoming - Directed Extension Pickup Ext. button + + Ext.
Feature Access Codes Switch a Call to the Desk Telephone Table 3 Feature Access Codes (continued) Feature Feature Access Code Sequences Door Lock Control + Door Lock Number Door Phone Calling + Door Phone No. (01~24, depending on system size) Emergency Call Flash - Short Flash - Long LCD Language (Change) LCR (Outgoing Call) + Language No.
Feature Access Codes Switch a Call to the Desk Telephone Table 3 Feature Access Codes (continued) Feature Feature Access Code Sequences Emergency Page - All Groups Answer for External Group Page Repeat Last Number Dialed Speed Dial Register Station (00~99) System + Index Number (00~99) + Index Number (000~099) + Index Number (100~199) + Index Number (200~299) + Index Number (300~399) + Index Number (400~499) + Index Number (500~599) + Index Number (600~6
Feature Access Codes Switch a Call to the Desk Telephone Table 4 Call Forward Procedure Feature Button Sequence Call Forward Any Call - Internal and Incoming Line Calls: Forwards any call, whether an internal call or incoming line call. All Calls to an ext. Press ext. button + (tone) + dial the dest. ext. no. (tone) All Calls to outside telephone no. Press ext. button + (tone) + outside line access code + dest. telephone no. + (tone) Busy to an ext. Press ext.
Feature Access Codes Switch a Call to the Desk Telephone Table 4 Call Forward Procedure (continued) Feature Button Sequence Busy No Answer to outside telephone no. Press ext. button + + outside line access code + dest. telephone no. + (tone) + timer ( ~ ) (tone) Cancel Press ext. button + (tone) Call Forward Any Call - Set for Another Station: Enables you to set call forwarding for another telephone within your telephone system.
Table 4 Call Forward Procedure (continued) Feature Button Sequence Call Forward - Incoming Line Call - Set for Another Station: Enables you to set forwarding of incoming line calls for another telephone within your telephone system All Calls to an ext. Press ext. button + (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code + (tone) + dest. telephone no. (tone) All Calls to outside telephone no. Press ext. button + (tone) + dial the other telephone’s ext.
Feature Access Codes Switch a Call to the Desk Telephone 44 Strata CTX DKT2204-CT/DKT2304-CT Cordless Digital Telephones 06/03
Troubleshooting and Specifications 5 This chapter covers these topics: • Troubleshooting • Simultaneous conversation channels • Range and performance • Radio interference • Telephone line problems • More than one cordless telephone • Privacy • Specifications Troubleshooting If your cordless telephone is not performing to your expectations, try the suggestions in Table 5. If you are still unable to resolve the problem, contact your telephone System Administrator.
Troubleshooting and Specifications Troubleshooting Table 5 Troubleshooting Suggestions Condition Suggestion CHARGE LED does not light when handset is placed on charging unit. Conversation is interrupted frequently. Warning tone and NO SERVICE message. • Make sure the AC adapter is plugged into the charging unit and wall outlet. • Make sure handset is properly seated in charging unit. • Make sure the battery pack is properly placed in the handset.
Troubleshooting and Specifications Troubleshooting Low Battery Your cordless telephone comes equipped with one rechargeable battery: • DKT2204-CT: BT2499 battery that provides six hours of talk and four days of standby time (fully charged). • DKT2304-CT: BT930 battery that provides seven hours of talk and five days of standby time (fully charged). A “fast charge” in the handset and a “trickle charge” in the charging unit enables the extended talk and standby times.
Troubleshooting and Specifications Troubleshooting Cleaning Charging Unit Contacts To maintain a good charge, it is important to clean all charging contacts on the handset, spare battery pack (DKT2204-CT only) and charging unit about once a month (shown right). Use a pencil eraser or a soft dry cloth. Do not use any liquids or solvents.
Troubleshooting and Specifications Simultaneous Conversation Channels Simultaneous Conversation Channels DKT2204-CT The DKT2204-CT cordless digital telephone has 10 operating channels available. A common misconception is that this limits a customer to 10 cordless telephones. This is not the case. Each cordless digital telephone can operate on any of the 10 channels. When you turn on a cordless digital telephone, the telephone selects an available channel within its’ range.
Troubleshooting and Specifications Range and Performance Range and Performance The DKT2204-CT operates up to 1.1 miles and the DKT2304-CT .7 miles from its base in a completely unrestricted test environment. Typically, ranges of 300 to 400 feet are possible, depending on the building structure in which it is used.
Troubleshooting and Specifications Privacy If you are having trouble with your telephone service, you must first disconnect your telephone to determine if it is the cause of your problem. If you determine that it is the cause, you must leave it disconnected until the trouble has been corrected. Privacy Cordless telephones are radio devices. Communications between the handset and base unit of your cordless telephone are accomplished by means of radio waves which are broadcast over the open airways.
Troubleshooting and Specifications Specifications Specifications For frequencies, power requirements, weight and size specifications, see Table 6. Table 6 Specifications Feature DKT2204-CT DKT2304-CT General Frequency Control Modulation Phase Lock Loop Spread Spectrum Digital 0° to 50° C (+32° F to + 122°F) Operating Temperature Base Unit Receive/Transmit Frequency 902~928 MHz Power Requirements 10VDC from supplied AC adapter Size Width – 4.25 inches Depth – 7.5 inches Height – 2.
Index A AC adapter, 18 access codes, 37 account codes, 37 advisory messaging, 39 answering calls, 31 applications, 3 attach belt clip, 25 attendant console, 37 automatic busy redial, 37 callback cancel, 37 B background music (BGM), 37 base unit, 9, 18 antenna, 23 battery, 10, 15 charging, 24 charging spare packs, 48 install in handset, 23 low, 47 removing and charging, 24 warnings, 15 belt clip, 25 benefits, 3 buttons F1~F4 feature, 29 fixed, 6, 8 C call hold, 32 park, 38 pickup, 38 charging unit, 10, 1
Index E~S E emergency call, 39 advisory, 39 mute, 6, 8, 28 F N feature access codes, 29, 37 features, 2 fixed buttons, 6, 8 flash, 39 narrow band technology, 2 network access, 39 night ring answer, 39 H off-hook call announce (OCA), 39 on hold calls, 32 override access codes, 39 travelling class, 40 O handset, 4, 27 controls, 27 mute button, 28 ringer mute, 28 ringer off slide switch, 29 ringer tone and volume, 28 vibrate mode, 28 volume, 27 hold, 6, 8 I installation instructions, 13 installing o
Index T~W standard parts, 11 start application, 40 switching calls between desk/cordless, 35 T telephone line problems, 50 transfer calls, 6, 8, 32 travelling class override, 40 troubleshooting, 45 two (tandem) CO line connection, 34 U user programming, 40 V voice mail access codes, 40 conference, 34 volume control, 40 W wall installation charging unit wall mounting, 21 direct wall mounting, 20 standard wall plate mounting, 19 Strata CTX DKT2204-CT/DKT2304-CT Cordless Digital Telephones 06/03 55
